We purchased a great rug from Rita and were helped by a wonderful staff! I take retail prices with a grain of salt usually, but saved almost $2k vs the retail price. Overall very happy, would recommend. No hardline sales tactics, recommended we purchase rug mat (for under rug) online to save money even. read more

Rita Oriental Rugs - Rug purchased from Rita Rugs - Rugs Near Me - Chicago, Illinois

Had an excellent experience here today! Looking for a rug for my granddaughter's new apartment. The owner, Shan, helped us find the absolute right one! Service was courteous and efficient and a very helpful employee actually carried the rug to our car parked 3 blocks away! Super class and service. read more

Shan is a true gem! He and his staff were incredibly patient with us and listened closely to what we were looking for and why. They have tons of selections to choose from in styles that range from very traditional to contemporary. With both hand woven and machine made options, there is something for any budget too! read more

Bought a beautiful rug from Rita Rugs. Shan the owner was very helpful, knowledgeable and accommodating. The rug is very high quality and well priced. We did not feel any pressure We were very happy to give him our business. read more

Rita Oriental Rugs - Rugs Near Me - Chicago, Illinois

Amazing customer service plus the perfect rug equals a great addition to the book room. read more

Rita Oriental Rugs - Distressed rug in the book room - Rugs Near Me - Chicago, Illinois

Like they need another five star rating. Shopping anywhere else, especially a chainstore, is stupid when this place exists. Prices range from $200 to over 5000, they worked with my price range (got a rug for 700). They let me take three rugs home to try in my condo and return the other two. They let me keep a rug for three days before I decided it didn't look right in my house and still let me return it. I could not be happier with my 8x11 area rug and the service provided. They ask where the rug was going in the house and helped me choose one that was right thickness and hardiness for the space. read more

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We bought three rugs from Ritas. After 20 years the rugs still look great - a good investment. Ritas also has great service - they will pick up the rugs for free and wash them for a very reasonable price. This is a family that you can trust - and rugs that last forever and enhance your home. read more

I had been meaning to stop into Rita's Oriental Rugs for some time now, as I've been in the market for an authentic Persian rug for the past few months. After scouring websites, I decided I was going to have to make an in person decision for such a lofty investment. Sticking to my motto of "buy right the first time, don't be sorry later," I decided online purchases, while appealing in price, could result in an overpriced knock off Persian rug and I wanted no part of that. So on my way to dinner in West Lakeview I finally popped into Rita's intending to only browse. That is until I fell in love at first sight with a Bokhara rug, in just the size and color scheme I was seeking - a little bigger than a standard 6x9, with rich burgundy/mahogany hues. Dileep saw my eyes light up, and broke the news to me that it was double the budget I had shared with him. So we continued on, flipping rug after rug, seeking something I loved just as much, but never quite getting me to that mushy, lovey feeling of the Bokhara. Because Rita's will deliver multiple rugs so their clients can see them in their space, I decided I would pick out three rugs, and in the end I included the Bokhara among those three (oh my word - what was i doing??!!?). Dileep and his colleague came last night, complete with three rugs and additional fourth Bokhara in a 5x7 size (I had mentioned needing to replace my kitchen rug as well, and knowing how much I love the Bokhara design, he thought one might work for the kitchen - now that's a salesman if I ever saw one!). It didn't take long for me to realize the heart wants what the heart wants. And my heart wanted the Bokhara from the moment I laid eyes on it. Dileep helped me roll up my original rug and even helped carry to my storage area outside my back door. As Kristen Wiig said in Bridesmaids - Help me. I'm poor. (but it was worth it) I will definitely be back when I'm ready to pull the trigger on a kitchen rug. read more

Rita Oriental Rugs - Bokhara Rug from Rita's - Rugs Near Me - Chicago, Illinois

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I was searching online for a rug for months and was really hesitant about not being able to see the quality in person, so decided to stop in here. We had a great experience at Rita Rugs - the owner was so helpful in helping us choose a rug. Pros: Rug quality, selection, price, and the best part is being able to try a rug at home and return it if you didn't like it. All these pros make it an easy choice to shop here! We ended up with a hand knotted rug from India and we love it. read more

Rita Oriental Rugs - Rugs Near Me - Chicago, Illinois

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We've returned 5 years later and bought our 3rd rug from Rita's Rugs. Shan is so trustworthy. I get a great feeling buying a rug from him. We've been so happy with our rugs, our first purchase was 7 years ago. The whole family, kids included, fell in love with this rug. It makes our home feel warm and cozy. It definitely elevates the look and feel of our home. We price compared with other stores and could see the price was right for this quality hand-knotted rug. read more

Rita Oriental Rugs - Rugs Near Me - Chicago, Illinois

My girlfriend and I wanted a rug for our living room and one for another room. I measured both rooms before we went. We were greeted at Rita with such friendly advice and expert knowledge of what size and type of rug would work best in each room. We got them home, laid them out, and I can say that they were 100% right on everything! We are so happy with our contemporary looking rugs. They totally transformed the rooms we placed them in. They also had great deals as well. I will definitely be going back when I need another rug. It may be sooner than I thought as I'm now wondering what other room could use one! They have an awesome collection of both classic and modern style rugs. read more

Very good selection and excellent customer service. The man who helped us was very friendly and helpful. Let us take 2 rugs home to look at in our space. Only charged us when we came back later with one of them. Would definitely go back again! read more

I went into Rita's looking for a rug for my living room. I was immediately approached by Shan and his assistant. Both were eager to assist me. They went right to the pile of rugs they thought would be of most interest to me. I showed them what my living room looks like and they offered suggestions to me. Shan has very good taste. He picked out the perfect rug for me. Shan is super nice, knowledgeable, helpful, and overall he's a pleasure to do business with. I will definitely go back and do business with Shan at Rita's. read more

I will never go to Pottery Barn or Crate and Barrel for a rug again. We needed an 8x10 area rug for our home after the (expensive and poor quality) jute rug we had purchased at Pottery Barn 5 years earlier wore out. That rug had actually been worn out for years, we just finally had some extra cash to do some updating and decided the carpet had to go. We were not set on a store to shop at. I had looked at prices and inventory at several of the Lincoln Ave. rug shops before heading out, but as it was a Sunday, only a few were open so Rita got our business by default. The men here were so helpful in selecting a rug, giving advice both on which patterns were more suitable for our living space, as well as which colors would best complement our unique paint color in our living room. We could not afford a "real" oriental rug (someday!) but they explained the differences in price and quality of the knock-off or machine-made rugs. We ended up with a beautiful rug for way less than I had thought possible. When we are ready to purchase another rug we will DEFINITELY be back. read more

We went to Rita Rugs this weekend, and had a great experience! Shan got us started by looking through all the different options, and after looking through many of his selections, we found quite a few that we really liked. He, Dileep, and one other guy (sorry forgot his name!) went through our "semi-finalist" rugs and they explained the quality differences, pricing differences, why some were better in certain areas than others, etc. Although, I liked some of the bamboo ones, they let me know it was easier to clean the wool rugs. As such, we looked for bamboo rugs in areas with less traffic and either a wool or wool/mix rug for areas like the dining room where there might be spills. Anyway, we finally narrowed it down to two possibilities for the dining room, one for the living room, one for the powder room, and one for the entry way. When we couldn't quite decide, Shan suggested that we bring them home and try them in our space. The next day, Dileep and his associate brought the rugs over and tried them out for us. What a help that was! It made it completely obvious that the living room rug was the "right" one. We actually really liked all of them - the only one that didn't quite work was the potential entry way rug - even though it was a beautiful rug, the color didn't quite match my décor. We sent that one back, and Dileep said he had some other ideas for that space. He came back the next day with four new rugs for the entry way. Again, all were nice, and one was perfect! So we ended up getting that rug as well. Overall, a very good experience - we really liked the rugs and thought the prices were fair - and very importantly, the customer service was the best! The store and people are wonderful - we would certainly go back. Thanks to everyone at Rita Rugs! read more

Rita Oriental Rugs - Love my new rug! - Rugs Near Me - Chicago, Illinois

Such an incredible experience over the past few days! I stumbled upon Rita Oriental Rugs on Saturday and popped in just to take a peek. After 30-minutes with Shan, the owner, he was able to help me appropriately choose the size of rug needed, type of rug to work best with my layout (tip: a sectional sofa works best with a repeating design!), and offered fantastic opinions on color/designs/material. I took home three smaller rugs to test out in my kitchen (I kept two and they are beautiful!). They even provided free rug pads! I'm still deciding between my larger area rug, but the service has been phenomenal. They will deliver a few different ones to test out in the space and help with the placement--and it's all included! Never again will I buy a cheap rug from Overstock or Wayfair! read more

Huge selection. Patient staff. They spread out dozens of carpets for us to narrow it to 5 that we took home to evaluate. At home they respread, stacked, rolled and turned for us to decide. Down to two, they let us take a few more days to choose. When The One was obvious, we bought it at a really nice price. Save yourself some time. Start here. Stay here. You will be happy that you did. read more

It was great working with Shan and his team. They were very patient with us as we looked at rugs, explained the differences in price and quality, and let us take them home to see how they looked. In the end, my spouse and I purchased two rugs from Rita Rugs and they are beautiful. Would highly recommend them. read more

We are so happy we found Rita Oriental Rugs! We had been searching for the perfect rugs for our new modern home in the city - and had tried rugs from Room and Board, West Elm, Pottery Barn, etc. Nothing fit the space right, and none of it was unique. We walked into Rita on a Sunday and met Dileep and Elizabeth, for whom good service is clearly their top priority. We showed them photos of our space and they helped make great suggestions on rugs. They flipped through hundreds of beautiful, quality handmade rugs and then laid them out on the floor for us to see better. We ended up with four 8x10 rugs we thought might work, and Dileep suggested we try them all at home before making a decision. Dileep and another worker packed our car with the rugs for us to try at home, rug pads, and a few 2x3s. They even offered to drop them off at our house but we couldn't wait any longer to try them out! Two days later, Dileep scheduled a time to drop by our house and pickup the rugs that didn't work. We ended up purchasing a transitional Indian rug for our dining room and two (insanely soft) floor mats for the kitchen and bathroom. We returned the next week and picked out another set of rugs for our bedroom, with the same great service, and this time also worked with Shan, the owner. Great experience. If you are looking for rugs that double as pieces of art and will last you a lifetime, this is your place. If you are looking for unbeatable customer service and a family business, this is your place. I can't recommend it enough. We love this place and are now customers for life! read more

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I had a wonderful experience with Shan at Rita's Rugs today! I just moved to the neighborhood and was taking a walk when I spotted a beautiful rug hanging in the window. I have been to several other oriental rug shops, so I cringed at the thought of walking into a high-pressure sales environment and hearing that the rug that I liked was massively out of my price range. My experience at Rita's with Shan was the complete opposite. Shan was sweet, easy going and instantly welcoming. He knew everyone in the neighborhood, and took genuine interest in me and my toddler son who was now running all over his shop. To top off the pleasant interaction, his prices were very reasonable- much better than Oscar Isberian Rugs downtown or even Restoration Hardware- and the rug selection and quality was so impressive. I ended up buying the rug in the window and Shan quickly sent 2 of his employees over to my house to deliver it. They took the uttermost care laying it down with a complimentary rug pad. I highly recommend Shan and Rita's rugs for a high quality, fair price and wonderful interpersonal experience! read more

I stopped in to browse rugs yesterday. I knew the approximate size and color, but not exactly. Dileeb was extremely helpful in helping me come up with the correct size and color combination. Dileeb was very knowledgable and was able to easily navigate through all of the rugs to find the perfect one. I was told to try the rug at home, should I need another or different rug, all I had to to was call. I brought the rug home, somewhat skeptical. Upon placing it in my living room I immediately knew that Dileeb was correct in his advice and helpful selection. The price was a bit more than I anticipated spending but that doesn't matter because it is absolutely perfect!!! Extremely happy, thanks Dileeb and Rita Oriental Rugs couldn't be more pleased. BTW, no hard sales pressure at all. read more

My husband and I just bought an absolutely beautiful rug at Rita's at an amazing price tonight. Sean assisted us and his team pulled out all the rugs we were interested in. Amazing and knowledgable service. Don't waste your time at the big retailers or anywhere else in the city! Rita's is all about personally selected high quality rugs, excellent service, a great price and you feel as though you just acquired true art! read more

Sean was just lovely to work with. I checked the website and found a rug I fell in love with. Naturally, I have such great taste that it was WAY out of my price range. No matter, Sean walked over to a different pile of rugs and found one in the same style well within my price range. He seems to have an almost photographic memory of rugs in his shop, very impressive! The prices can't be beaten and it's clearly a family operation with deep roots here. I will be returning to clean an old Persian rug I own and for any new rugs I might purchase. Thank you! read more

Wonderful service and the salesperson was extremely helpful! We were looking to purchase our first area rug and described the color combination in our apartment and they picked out a few rugs that would match our colors and were also in our price range. We also had the opportunity to bring it back if we didn't like how it looked in our apartment after taking it home. Very knowledgeable and wonderful selection. While we were there we saw another couple who returned to buy an additional rug, the first one was still in good condition but wanted another for the dining room, for their home after their first purchase 10 years ago. read more

We purchased a rug almost a year ago that looks as good now as when we purchased it. The owner helped us find a perfect flat woven rug that was within our price range and had an amazing design that was colorful and unique! Would definitely recommend purchasing a rug here over online or retail chains any day. read more

My wife and I bought a beautiful rug from this place 7 years ago. We loved it so much that we bought 3 more. They are all in beautiful condition and we get so many compliments on them. We have a dog and two cats and even when an accident happens we have gotten them cleaned here and they still look as perfect as when we got them. They are unique, one of a kind and great quality. I have recommended Rita Rugs to several other people and they love the quality and selection. Great place. Chris read more

The service and consideration that we received from Shan was outstanding. He listened to us when we tried to describe the rug we were searching for. He went out of his way to locate the perfect rug and it was exactly what we were looking for. We appreciate his patience and kindness through this process and will love our rug for many many years! Craig and Pam Howard Chicago, IL read more

We have had such a great experience at Rita Rugs - so impressed by the quality of rugs and customer service. We just purchased a new house and were searching for large oriental rugs for our dining room, living room and a smaller rug for our hallway. After some research we had 4 stores selected in Chicago to visit and stopped by Rita's first and we are so glad we did - we didn't even need to go to the other 3 stores after visiting Rita's. Upon entering the store, we were met right away by Elizabeth and she took the time to understand what we were looking for and encouraged us to show her pictures so she could understand the spaces we were trying to fill. She then helped us select some rugs to look at on the floor and explained the differences in each rug (styles, # of knots, color variances, etc). We were there for at least 2 hours and we never felt rushed or pressured at anytime. We selected 3 rugs and they offered to let us take them home to see them in the space before we made a final decision and then generously offered to come to our home to install the carpet pads for the ones we decided to keep - we live in the suburbs so this was much appreciated! We got the rugs home and absolutely loved 2 of the 3 and called Elizabeth to tell her our decision. It was clear that the rug we had selected for our living room was much too small so Elizabeth immediately sent over some pictures of alternatives and offered to have the rugs that we liked brought to our house to look at. Dilip and Shan showed up the next day with the new rugs and were so helpful with their opinions and installing the carpet pads. We were on the fence on one of the rugs so Shan encouraged us to keep it for a few days to think on it - so generous! In the end, we didn't keep the third rug but we are headed back to Rita's soon to find some other options. We can't recommend Rita Oriental Rugs enough - we are customers for life and will recommend it to all of our friends. read more

I had been looking for a 9'x12' oriental rug and matching runner, for several weeks. When I visited Rita Oriental Rugs; Dileep was patient and helpful; I was particularly taken with the range and quality of the rugs in inventory. I described what I was looking for and Dileep, who must have a photographic memory for where each rug is in the store, told me he knew exactly the rug that I was describing, and he dug deep into a tall pile of rugs, and pulled out a rug that was exactly what I was looking for. Cost is an important consideration but Dileep arranged for a very fair price. He and his assistant delivered two rugs to my home that very week. The rugs are perfect. !The customer service and quality made the decision easy! read more

A ton of inventory, reasonably priced and super helpful owner. Best rug store outside of river north.

Just bought a fantastic rug from Rita's Rugs. This is a great, family-run business that truly cares about its customers. You can't beat the selection or the price. Dan read more

I've been buying here for nearly 20 years. Just purchased a runner for my entry foyer. As before, both pricing and the availability of rugs from which to choose was terrific. Narrowed my choices to three rugs, took them all home to live with for a couple of days and kept the one we liked the best, returning the others with no problem. Don't waste your time and money shopping anywhere else for oriental rugs. Rita is THE place to go. Both Sean and Dileep were wonderful to work with. read more

This is a wonderful, honest, service-oriented, family-owned store that takes the time to understand the customer. We've bought several oriental rugs there, and we have never been disappointed. They have a huge selection and reasonable prices, and they are very open to letting you take home several rugs to see how they look in your home. Highest recommendation! read more

We went to Ritas based on the positive Yelp reviews after looking for large area rugs at a few other spots but not finding what we were looking for. When you first walk in it is a little overwhelming...rugs, rugs, everywhere. Luckily the owner/salesman (shoot can't remember his name) came up in about 2 minutes to help us out. He offered us direction but wasn't pushy at all. Didn't try to up-sell us at and even said he prefered the rug that was $100 less. The experience was super painless and the guy was very friendly and likable FYI- They have a variety of rug looks and types not just the ornate oriental look. Looking for a rug? I recommend giving Ritas a shot. read more

This place is has great service, great rugs at great prices. The president/owner Sudershan is very helpful and honest. We have bought multiple rugs from here and have been very happy. If you can't decide he will let you "borrow" a few rugs to take home to help finalize your choice. If you want a rug that looks expensive, but is not this is your place; in addition they have a great selection of handmade rugs. I would recommend this place to people of all tastes. Couldn't be happier with our purchase and the service. read more

I brought in an 8 by 10 Indian Kilim that needed cleaning desperately. I had researched all of the stores in the Chicago area for expertise and experience, as well as customer reviews. Rita Rugs was, by far, my top choice. I dropped off the rug and asked that it be ready the next week (I did not realize I had dropped it off the day after the cleaning pick up and thus was out of the standard turn-around cycle). Rita's Rugs delivered, even with my shortened time span!! They were incredibly professional, kind, personable. It was one of the best retail service experiences I have ever had! The rug looks great. I highly recommend Rita Rugs!! Also, go to their website; there is a coupon! read more

My wife and I had shopped around quite a bit for our first large rug. Our place went through a make-over and this included new/different furniture and a large rug to match our custom pieces. We had a budget and some ideas in mind regarding our rug and eventually discovered Rita Oriental Rugs. Shan was very accommodating and informative to say the least. He has a very friendly vibe that is genuine, not specious like most salespersons. Shan was also quite patient as we went through several stacks of rugs. He had an intuition about one rug (toward the bottom of a huge stack!). I thought it was perfect, the Mrs. wasn't so sure...plus, it was double our budget. Shan took off 15% even though it was already discounted, and allowed us to take it home without commitment to purchase (as long as we returned it within 3 days). Who does that?!? The "handshake" types of business transactions, where honor is respected, is hard to find these days. We immediately loved our new rug when it was delivered, but had to wait for our custom sofa to arrive to make a final determination. Unfortunately, there was a delay in the delivery of our sofa by two days, and Shan had no problem with us waiting two more days before making our decision regarding the rug. I must add that the delivery was on time (as promised), and great care went into its placement (and properly lining up the matting). The delivery person (whose name slips my mind) even moved a sofa into another room without thinking twice in order to lay down the rug (that alone was worth the twenty dollar tip). The sofa finally arrived, and it was a perfect fit with the rug...perfect. Within a week we returned and got a small front hallway rug...same deal (take it for a few days). It was Shan's selection and we had an intuition it would work. It certainly did. In all, my wife and I are a bit selective across the board. I don't care for salespersons, and customer service (when truly exercised) goes far in our book. Rita Rugs has genuine customer service plus good quality rugs. I might mention that my wife and I were stuck between two rugs at other places (one too lavish, the other not so good quality). Shan's selection was the "just right" feel for us both, of a fabric that is easy to clean (we have a dog), and an incredible color match/design to boot. Shan has been doing this for a long time, I suspect. You really must consider this place if you're in the market for a quality rug. read more

Wow!!! I now own 5 rugs from them. I took a rug in to get cleaned as my neighbor's dog did number 1 and # 2 on it. It came back looking incredible... I was so happy I purchased another rug and found a hallway for it. The quality is great... the service is great.... the selection is great....do not go anywhere else for a rug.... and they LOVE to negotiate!!! read more

It was an absolute pleasure shopping at Rita Rugs. The rugs are gorgeous and the owner will work with you on price and even let you take several home to try in your space. I honestly never knew what a good rug was until seeing their collection of Persians. Would confidently refer anyone and everyone here! read more

Let me preface this review with the fact that I design modern rugs for a living. When I go into rug stores I don't mention my occupation and I see how honest the sales people are regarding the value of their goods. I had a great experience with the people at Rita a few months ago. Randomly stopped in and found two beautiful red runners. The salesmen were honest and offered a fair price for the runners. It was late in the day and we don't own a car so the salesman actually brought the runners, pads for the runners, and an 8'x10' pad (for a rug I already owned) over to our apartment for free! He even took $100 off the cost of the second runner since we bought two. Rita offers a fair price, a great range of products, and I enjoyed working with their salesmen. read more