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    Home Carpet One

    4.3 (154 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Home Carpet One

    Carpet binding

    Carpet installation

    Carpet removal

    1 More Service

    Floor installation

    Home Carpet One Photos

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    My leggy dude will be much happier not to wipe out on the slippery stairs
    Karen A.

    I wish I could give more stars. I got a quote from a competitor who made my stair runner installation project sound like the most difficult, complicated, time consuming project on the planet. I ALMOST went with him because Jonathon Carey (yes, like Mariah) was so nonchalant and easy going about my project that it made me nervous. WOW, am I ever glad I trusted my gut. Jonathan was a dream to deal with and I lucked out with a cancellation so the job was done 2 days after I paid my deposit, rather than 3 weeks out. The installers were prompt, professional, and fast as lightning. The job was DONE in 90 minutes, as opposed to the several hours over two days (with days in between!!) quoted by the competitor. I am thrilled with the results, especially with my 120 year old, uneven, wonky stairs. The guys even used the little bit of extra material to make a mat "for the dog".

    Runner

    Great - couldn't be happier! Had to wait a bit for the order due to COVID, but that's understandable. Very professional installation staff and carpet looks amazing!

    Defective carpeting

    Last summer, my wife and I decided to take advantage of Home Carpet One's annual sale and try our luck with another flooring purchase as we had been satisfied customers of HC1 in the past. Though we had to wait 3+ months for an install date (sale customers are sent to the back of the installation queue at HC1), we were excited about the wool carpeting we had selected for the lower level of our condo. Unfortunately, I was out of town during the installation and wasn't able to see the new carpeting for a couple of days. Much to my surprise, there was a pattern of clearly noticeable compression lines that were evenly spaced (~6-8" apart) throughout the entire roll of carpeting that was now in place. I simply assumed these would come out with wear, but I was wrong. I phoned the store to share my concern about the look of the carpeting and was visited later that week by someone from the HC1. He took some photos that he promised to share back at the store and when I asked for a timeline for follow-up, the gentleman told me that I would need to call the store for next steps. The onus should never be put on the customer for follow-up. (Customer service training would be good for this company, Example 1.) I did, in fact, have to be the one to call the store for follow-up a week later and was ultimately visited at home by the owner of the store (at this point, I was hopeful for a satisfactory outcome). The owner took a look at the carpet and decided to send a carpet cleaning company out to steam clean this brand new carpet in the hopes that the compression lines would be lifted. Seemed like an awful stretch to me, but it happened. Unfortunately, those efforts were fruitless. The next step in this process was to have an independent carpet expert visit our home to evaluate the carpet that had been installed. Within seconds, the independent evaluator could tell it was "manufacturer's defective carpeting" that was installed across approximately 2,000 sqft of our home. He said the carpet should have never been laid. This meant the defective carpeting would have to be pulled so that new carpeting could be installed. Very disappointing. And yet the level of disappointment I would feel would only increase. I waited two weeks from the day the evaluator came to my home before I reached out to HC1 to learn of next steps. Until then, I had never been contacted by HC1 to discuss the evaluator's findings (did they think I would simply go away?!?). When I finally got the store manager on the phone, he shared with me that they would be out to replace the defective carpet. When I asked if there was any remedy in mind for the disruption and inconvenience caused by new carpet installation, the fine young man reminded me that HC1 would be picking up the tab for the installation so that I (the customer) wouldn't have to pay it (as this isn't something the manufacturer covers). Why should I feel grateful for not having to pay install fees associated with defective carpeting being replaced? (Customer service training would be good for this company, Example 2.) I just spent 2.5 hours moving all of the smaller items, toys, boxes, etc. from our lower level rooms to make the installation easier for the next set of carpet layers to visit for this job. You'd think HC1 would show some level of respect for our time as we'll have to spend another 2.5 hours moving things back in place after this second disruption. Throughout this experience, I was floored by HC1's nonchalant attitude about what had happened and a clear lack of empathy (until I nearly had to beg for it via an email to "manager") for what had transpired. Home Carpet One's disregard to detail in installing clearly defective carpeting and disinterest for a strong, "let's do what it takes to keep this family as a customer" response drove me to write this review. Please exercise caution when working with this company. They appear to place profit over customer service training and appropriate customer response. They may also benefit from the installation of manufacturer's defective carpet. Beware.

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    3 years ago

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    6 months ago

    Haven't received the samples yet, but staff was very helpful and hopefully we'll be purchasing carpeting soon.

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    Professional installation. Careful attention to the furnishings to be sure that nothing was damaged. Very satisfied.

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    2 years ago

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    5 years ago

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    4 years ago

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    18 years ago

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    13 years ago

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    8 years ago

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    Joel S.

    Thank you so much for sharing your experience.

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    7 years ago

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    12 years ago

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    4 years ago

    In my experience, the store only cared about the sale (which they got), not customer service.

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    6 years ago

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    9 years ago

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    Page 1 of 4

    Ask the Community - Home Carpet One

    Review Highlights - Home Carpet One

    We have had carpet installed with other companies and are fortunate to have found Home Carpet One and Mark.

    Mentioned in 32 reviews

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    The Tribal Looms

    The Tribal Looms

    (7 reviews)

    River North, Near North Side

    I had a Kilim carpet bag which needed repair. It wasn't in an obvious spot (under the main flap)…read morebut I knew it would worsen and denigrate the bag over time if not addressed. I went to Tribal Looms for advice and perspective remedies. The elderly man who seems to run the shop was honest. He stated that he most likely could not replicate the weave but could stop further damage.That was my goal. I agreed to the price and left my bag. I was told that it should be ready about a week after our evaluation and discussion. Approximately 3 days later I received a voicemail from a woman "concerning my bag". I called back (assuming it was regarding the fact that they couldn't repair my bag-- due to the timeline of the response.) The next day I received a message from the same woman urging me to pick up my bag because the work had been completed. I called for a week-- trying to arrange a pick-up time. We finally connected and met again in person. This appears to be a small, specialized, family business. Hours are general and vary upon workload or appointment. Upon arranging and picking up my bag, the work and craftsmanship was AMAZING. Although my expectation after our discussion was a basic stop gap (can't replicate the weave but can prevent further damage)-- he went above and beyond to replicate the pattern and prevent further harm. His craftsman shift was spectacular! I would FULLY give this 5 stars if it wasn't for the ambiguous hours and lack of response.

    My wife and I bought this amazing antique rug from Tribal Looms…read more The owners are professional, hard-working, and honest. The rug was old and needed a little fixing- which was done w expert care! Highly recommend. See picture w Christmas tree

    Caspian Rugs

    Caspian Rugs

    (30 reviews)

    $$

    River North, Near North Side

    We just bought our second rug this year from Caspian Rug after a major apartment renovation…read more Exactly what we wanted and for a very fair price. Working with Lazar and Kamal is a wonderful experience. No pressure but they worked to find us what we wanted. If you are looking for an Oriental rug Caspian Rugs has a great selection. They all carry more modern rugs, but that isn't our interest so I can't comment on that. However, before trying anywhere else, give Caspian Rugs a visit. The quality, service, selection and pricing can't be beat.

    Was in the market for Persian rugs to replace three I currently have…read more Went in looking for rugs of three different sizes to replace current ones that are a bit worn. I was assisted by two men, who insisted that central Asian rugs were the most popular (perhaps so, if one isn't willing to spend $$$ on a Persian rug). However, I asked only to see their finest rugs (Persian Isfahan, Tabriz, or Qum origins), as all the rugs in my home are traditional/fine Persian rugs. After getting the run-around for 25min, the men finally conceded that they have mostly central Asian and Eastern rugs, which I did not wish for. If you're interested in Far Eastern rugs, this store has plenty. There were only two Persian rugs that they had to show: a 12' x 10' and a 14' runner, both too small and humdrum. Went to Isberian immediately after, and found a trove of fine and traditional Persian rugs for my home. While I didn't find what I was looking for at Caspian, they do have a vast variety of rugs at reasonable prices.

    Home Carpet One - carpeting - Updated May 2026

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