June 3, 2021 LIVING SPACES 2300 S. SANTAN VILLAGE PKYW GILIBERT, AZ 85277 EMAIL: gilbert@livingspaces.com 877.366.7300 Re: DECEPTIVE PRACTICES OF LIVING SPACES SO-007785008 - Refund check due per mail $74.38 Purchase date with cash: 05/05/2021 Return item date: 05/06/2021 Description: CA ACCENT PILLOW TUMERIC GOLD TOP STITCHING 20x20 To Whom It May Concern, Forewarned is forearmed! After numerous failed attempts via followed-up phone calls with Customer Service agents, a supervisor, and an email from an Operations Lead, plus an in-store visit at Living Spaces in Gilbert, Arizona, to no avail absolutely nothing has been resolved as of June 3, 2021. Living Spaces' customer service and management team are deceptive in their practices and speech. Every one of them had a different story as to when the refund check would be mailed, and the dates varied as to when the refund check was mailed from their California office. After waiting patiently for a refund check that never manifested, it occurred to me that Living Spaces were not just in their dealings. Nevertheless, I made one more attempt to reason with Living Spaces. Only to find out from agent, Desiree, that the company didn't even have my mailing address in their system. Keep in mind: every time I called and spoke with someone, for security purposes, I had to verify my mailing address time after time. But, according to the previous agents, the check was signed, sealed, and mailed to my home address. Can you say run around? Living Spaces certainly does not know anything about a one call resolution. They just simply lie to you without shame, conviction, or repentance. It's shameful and a form of stealing that a company can legally withhold a consumer's funds. It seems to be a way of practice for Living Spaces. My only regret is that I wish I would have read their "HORRIBLE REVIEWS" prior to doing business with them. I do not expect to receive my refund. Thank God that it was only $74.38. I hope my experience brings awareness to the deceptive practices and speech Living Spaces is known for. It is my hope that my lived experience is beneficial to future buyers. Buyers beware! H. Smith Chandler, AZ read more

When you walk in to this furniture store, you are warmly greeted, which is nice. They offer to help, and that can be useful. We just bought a new home and therefore were pleased at their selection. My hubby and I bought a custom sofa, 2 adjustable bed bases, and TWO of the same corner desks (as in our new home we have to share an office space) . We purchased our stuff before our house closed, but they assured us we could schedule delivery when we were ready. After 3 weeks the sofa was ready. We scheduled delivery for after the date we thought escrow would close, but there was a delay with the builder. It was too late to reschedule delivery, so they delivered and we stored the furniture in the garage. 8 days later we moved in. Then came the weekend to put stuff together. BOTH DESKS HAD NO HARDWARE! so we called, expecting this to be an easy issue to resolve. NOPE! They wanted us to TAKE PHOTOS and load them onto their warranty page. WHAT? THE FURNITURE IS IN PIECES! that's ok they said. Then you will need to wait 3 to 5 biz days for our warranty team to contact you. I ask, can't we just pick up the hardware so we can put the desks together? NOPE... so I take pics..their site wouldn't work, kept crashing. I call AGAIN. The rep states she will send an email and I can sent them via email. I'm pissed. So after the weekend, I decide this is ridiculous. I call again and want to just return the product .. sorry, no can do..its been over 7 days since delivery. They say they can send a replacement but the desks are on backorder and it wont ne available till the end of July. I ask if they can have the manufacturer send the hardware...yes, but it will take 6 to 8 weeks!!! I AM LIVID!! If this is how they take care of issues, I painfully regret purchasing from them. I was going to purchase a bedroom set for our guest room, but HELL NO! Oh! And I asked for a supervisor to call me, they didn't. Oh, and the sofa, yes it's nice looking, but its HARD AS A BRICK, nothing like the showroom.. Bottom line, RUN! DO NOT SHOP HERE! . They are smooth up front, but crappy crappy care for issues...THEY DON'T CARE ONCE THEY HAVE YOUR MONEY!!!!!! read more

My biggest concern is that I paid for the additional VIP Protection Plan. Over time the corner stitching on a cushion started deteriorating and coming apart. I figured not a big deal will hold off to see if it gets worse, then another couch cushion started doing the same, then another (SEE ATTACHED IMAGES). At that point I decided to put in a warranty claim as all of the cushions started having the exact same defect in the exact same location on each cushion. I filed the claim and because one cushion started coming apart more than 30 days prior, that is what I checked when filling out the form, even though the most recent only started days ago. They told me they would not honor the entire claim because it happened more than 30 days ago. Why is that relevant on a additional cost 5-year VIP Protection Plan? So the entire claim is denied even though they don't provide an option for each scenario. I guess I'm being punished for filing one claim for the entire sectional, rather than five separate claims for each cushion and saving them the time. The protection plan covers accidental spills etc. but they won't cover every single one of my cushions being defective. Now honest review of the couch, it's big and comfortable. But the cushions are not the best quality, after about six months they start to sink in on each end and you end up feeling as if you are sitting in a hole. You have to sit between cushions as they lean. I paid about 3k which is more than it is listed now, but I still think there is better quality at the current price point of $2,100. read more

We recently had an outstanding experience at Living Spaces Furniture in Gilbert and we can't recommend them highly enough--especially if you're in the market for a new mattress! The team at Living Spaces was incredibly patient and genuinely helpful throughout the entire process. They never rushed us, answered every question with enthusiasm, and offered thoughtful suggestions based on our sleep preferences and needs. We were given superior customer service by Nick, the Store Manager and his team, Josh & Marc--they were exceptional! Nick went above and beyond to make sure we found the perfect mattress. He took the time to understand our concerns and even coordinated with inventory to ensure we got exactly what we wanted. Despite us making things a little difficult with our thorough search for "the one," they stayed positive, accommodating, and focused on sending us home happy and confident in our choice. Their dedication turned what could have been a stressful shopping trip into a truly enjoyable experience. We left the store thrilled with our new mattress, which we love and already sleeping better! If you're looking for a furniture store where the staff truly cares about their customers, Living Spaces is the place to go. Five stars all around--thank you to the amazing team for taking such great care of us! read more

Talk about night & day. Went to Living Spaces a year ago to buy some furniture & loved every second. The gentleman who helped us showed great interest in getting to know my lifestyle, rather than just trying to sell me something. This time around I sent my boyfriend in first & I met him there. First of all, their greeter is a total phony. She clearly hates her job & it really shows in her lack of sincerity. I met my boyfriend in the sectional area. I tried several times to get the girl with the colored hair to help, because I remembered her from the last time I was in, but she was clearly too busy flirting with her coworker to bother helping. I went up to someone else & asked if they could help. I told her I basically knew what I wanted, just wanted to see fabric options. She said she'd be right back & never came back. My boyfriend was looking for a television stand, so we went back there & wouldn't you know it, she was in the back helping someone else. Totally left us hanging & didn't bother to let us know. Before I left, I asked if the gentleman who helped us still worked there & I would come back when he was here. The young lady snickered & said "no thank God". Obviously this company doesn't care about keeping quality employees, just hiring children who clearly don't care about doing their job. read more

I have spent about $6000 over 16 months at Living Spaces Gilbert. I have two different warranties I purchased from LS- one is VIP (the old company) and one is Carefree (the new company). VIP is TERRIBLE. I think that is why they got rid of it. Carefree I have used once and it was easy. I have not put warranties on everything I have bought. It was very clear to me that when I do not do the warranty, it is a one year warranty that will cost me MONEY to have someone come out. It is on my receipts, and the sales people tell me 100 times when I don't do the warranty. As to the quality, I have found it to be very good. I will say that the $59 accent chair is not the best, but my $1200 couch is in great shape. You see my point. In store I have worked with AJ- great manager service, MJ- great customer service, Jarrod- great service and funny too, Chris- manager who helped me with a small issue, and Michael- honest and helpful. The point is, the store has great furniture at pretty good prices and the sales staff is NON COMMISSIONED! They are extra helpful. I suggest if you have an issue, go to the store directly and talk to AJ or Chris. Compared to some of the furniture stores around this area, this one stands apart. read more

I am absolutely disappointed by this specific store. I've been to so many Living Spaces back home, even visited the Phoenix store while here. This was by far the worst. Absolutely unprofessional staff! The inmates definitely run the asylum. On more than one occasion - I witness what I can only imagine was a manager have to correct an employee simply for not being capable of doing their job. And that's not to say management was any better. There's a way to talk to your staff (especially in front of customers) and (again, what I can only hope was a manager) has no concept how to treat her staff. It was clear that her only goal was to humiliate this person to stroke her own ego. I can't imagine anybody would willingly want to work here, under such conditions. Night & day, compared to the Phoenix store, where I was greeted by professionals at the door, assisted by kind employees & left feeling like I was back at home at my local Living Spaces. The staff team at the Gilbert Living Spaces should either be dismissed or all sent in for proper training. I don't know who runs this circus, but they definitely have no control whatsoever! read more

Worst customer service EVER!!!!! My parents ordered a full living room plus dinning room and bedroom. The delivery drivers were beyond rude to my parents ( who are in their 60's ) the gentleman that delivered the items was just beyond disgusting to talk to. Demanding my father take the items that were being delivered even tho THEY WEREN'T EVEN CLOSE TO WHAT WAS ORDERED. the delivery man refused to take the items back so the next day they went to the store to talk to a manager. They agreed the items were WRONG and picked everything up. This was last Thursday ( 1/3/19 ) they also agreed to refund the full amount that was changed. However today is now the 7th and nothing has been refunded. This is by far the worst service we have EVER reserved from a furniture store and we will never go back! I wish I looked them up on the BBB website first because the reviews on their are the worst i have ever SEEN!!!! by far the worst place to shop stay far far away!!!! read more

I purchased the stain guard protection ( it was extra) due to the fact that the sales lady gave several examples of how great it was, our couch is only one year old and has a few stains ( we have cats, who got into a fight , blood EVERYWHERE) well... we filed a claim- Covid hit, so it took 5 months for a response. Someone came to our house, told us he's going to replace the upholstery due to the stains.... well now they're saying "those stains " are not covered!!! Going to the BBB also, since it clearly states on the contract pet stains are covered - I'm so angry and disappointed!! I have used this company for years read more

I Like this place. When I first heard of it, I figured it was going to be an over-priced showroom, like The Dump. It was actually quite reasonable. Me and my wife got a really nice platform bedframe, cali-king size. And you can customize the fabric type and color. The sales people were friendly. They do not work off commission, but are still readily available to answer questions. We will be going back in a few weeks to buy a sectional with a snuggle chaise lounge. We love that thing! read more

As of 5/15, this business is harassing customers for not wearing a mask. This business is anti science and not following the CDC guidance. They are turning away customers (who will never come back). Avoid this business until they align with current guidelines. read more

Spent 2k on bedroom things and the delivery driver refused to finish my bed and badgered me into signing papers I had to finish my bed my self and I'm petite and visually impaired it was extremely difficult also phone Center was extremely rude!! read more

We recently relocated and had to purchase a lot of furniture to furnish our new home. We received excellent customer care and are pleased with the quality and selection of the furniture we purchased. read more

The number left for me to contact about this issue was an AI bot that just repeated the policy to me. Now, on top of punishing their customers, let's add performative help. What a waste of time. read more

Update.... Reached out to the provided email and never got a response or received an update from their "ticket service" living spaces is a scam. DO NOT ORDER ANYTHING!!! read more

Recently Ive made several purchases at this Living Spaces. Great customet aervice, delivery, and love my new furniture! Thanks Living Spaces!!! read more