Ok service in store but impossible to get customer service after you've spent your money. How hard is it to add full delivery on to my order? Keep sending me emails I'm not getting that's really helpful. Don't recommend if you need anything more than something dumped at your doorstep. Haven't even received my furniture and it's not a good experience. This couch that was delivered was a totally different couch. When it was in 3 pieces when it was delivered it's 2 pieces. I even had a conversation about how much room it would take up but didn't care. Well they didn't listen and I guess customer service in the store wasn't what I thought!!!! My couch is missing a piece!!! read more

Found exactly what I wanted at a price point that didnt hurt my wallet. Very pleased with my service received and the over all customer experience. read more

Living Spaces - Getting my free coffee mug after my purchase. - Furniture Stores Near Me - Gilbert, Arizona

My experience in the store was fine. The employee that helped us pick out our couch and complete the order was very helpful and polite. I opted to pay for the $99 delivery fee to hook up the sectional that I ordered because I can't move the pieces on my own. When the delivery took place, they did not hook up the last piece of sectional. Not a big deal. I called the customer service line and after waiting 45 minutes I was finally connected with someone that told me I would be contacted within 24-48 hours to set up a time for them to come back and hook up the final piece. I never heard from anyone, so after 3 days I called again and explained the situation. The girl on the phone was polite and scheduled a team of people to come back out to hook up the piece 2 days later. 2 guys came out and hooked up HALF of the last piece. Now part of my sectional won't recline at all because it isn't hooked up properly. For the last week I have been calling and have been placed in a queue where I'm supposed to receive a call and NO ONE has called back. Today I was finally connected with someone and apparently this issue cannot be resolved because it has been too long since it was delivered. I have tried to call EVERY DAY and no one answers the phone. This is unacceptable. I will never shop at living spaces again. read more

We have had this couch (The Haven) for 3 months and it looks like we've owned it for years and years. At the time we purchased this couch it was new so there were not reviews available, which was unlucky for us. When we received the couch it had an odor of wet dog, we figured it was due to packaging and it would dissipate over time, it has not, making embarrassing to have guests sit on it. The fabric is a huge complaint of ours; in the short time we've had it the fabric has begun to pile EVERYWHERE, even in low traffic areas. The cushions slide off constantly, obvious defect in its design. With the large price tag this couch comes with, we expected to have something in our home we would be proud of and spend time together on as a family. If I could I'd give this piece of furniture ZERO stars. Living spaces has only offered to come clean the couch, nothing more. Do not purchase this couch, buyers remorse is followed by disappointment in customer service. read more

Bought 3 couches from there. After almost a year and a half, couch is sinking on one side. They can't guarantee it past 1 year unless you buy an expensive 5 year extended warranty. Over priced.... thought paying alot for a couch would make for a couch that would last a long time. read more

Wish I would have read the reviews before placing an order. Our sales rep was great but be prepared to wait ages for your couch, they told us it would be 6-8 weeks and so far it's been 8.5 with no updates on when it will be delivered. And the number to call is no help what so ever, someone in another country that doesn't speak English has no helpful information. read more

I had a great experience at Living Spaces in Gilbert. Their store is HUGE and there are a ton of options. It's also nice so many of their furniture options have customizable fabrics. Just a few reasons I am not rating 5 stars. Some of the sales people do tend to bug you a bit. We lucked out and happened to end up making our order with a manager who was great and didn't pressure us to purchase the extended warranty. Also, the delivery time for customized furniture does take a little while 2-3 weeks or so - which is understandable but it'd be nice if there was a way to rush the order to arrive on time for special events and such. Delivery was great and their notification system was very efficient. We LOVE our new couch and rug! Overall great experience! read more

First, I really liked the store, and Greg the manager and the Sales Representatives that helped me were truly lovely. Then, It all went to heck and I don't really know who's the blame but I will never step foot in that store again. NEVER Trust is completely gone. After a year of looking, I finally found the loveseat of my dreams for a small space. Sales folk and manager Greg at the SanTan store were truly amazing. Before purchasing the couch damage was found. "No other piece available", "no idea how to clean stains", "It's handmade 1 of a kind, carved in India". They give me 10% off and say it can't be returned, if I change my mind. I drive home, measure area again since these people can't be called, No phones in store, and I now know it cannot be returned. I return to the store, agree to terms and pay. Then there is a problem delivering a damaged piece. They say they don't want to insure it or deliver the As is piece. No problem, I decline to purchase the item, the piece isn't meant for me. Manager Greg waived this issue. I'm elated and purchase the item. It's a Friday, I'm set up for Sunday delivery. I'm so excited. I wasn't sold, I purchased these piece from my heart. Cloud 9. I leave, stop off a purchase items I will need to repair couch. I get a call from a sales person saying due to truck schedule, I will receive my couch Tuesday. I hesitate, then say no problem, gives me more time to make space. I rent a storage unit, moves some items to make room, I'm set. I received multiple confirmations on what to expect on arrival. Even received 1 confirmation that had the wrong date but they apologized and corrected the date immediately. I took the savings from the couch and put in towards their white glove service. All was confirmed multiple times. Thought this was the most organized company ever. Monday, received email to confirm I'd receive an email with 4 hour delivery window for Tuesday delivery. By 6:00, I hadn't received that email. I call 1800 customer service and ask about the window. They say the item was taken of the truck early in the morning since they don't deliver As is Items. Meanwhile I'm receiving confirmation emails. I was Never alerted me it was never coming. I canceled the item, Drove back to the store, Greg's day off. I'm told by the lead on duty, they were not contacted about the Couch being taken off the truck but could see it in the notes. I'm told Greg had know authority to confirm delivery unless he got permission from the head office. I don't know if he got that permission or not. We talk to the cashier who said she did't think so, said the Greg said he would take the heat. I'm sure he didn't know the heat entailed me getting fake confirmation emails, me taking the day off the receive item, then it being taken off the truck and telling no one. I sometimes wonder if they damaged it more and that's why it wasn't delivered. I'll never know. I cancelled item since I can't pick up a 250lbs wooden couch. I asked for a refund immediately. They said it would depend on my bank. The next day I did see a pending charge but after a few days the charge was still pending. The bank said it had nothing to do with them, they are still waiting for Living Spaces to Return my money. So they can take off the merchandise, say it cannot be delivered even though I paid the delivery fee. But take their time refunding a purchase they didn't deliver. Never got a call from Greg explaining what happened or apologizing for the debacle. Never was presented with a way to make it work, and still haven't been refunded. That was my experience. read more

I just moved to AZ from MN so Living Spaces was a new company to me. I heard some great things and decided to visit. The staff was great and attentive. I found some dining chairs I loved and within my budget! Keep in mind I just moved so I am not inspecting my items with a magnifying glass. Now that I have the dining chairs and and 2 weeks post unpacking, I have really taken a look at the chairs. They are supposed to be a creamy canvas color. Pretty upset that there are random colors in the fabric and that some of the copper pins are tarnished. I'm past the 5 day grace period... So I'm stuck with them... :( I have a creamy couch on its way next week. I'm going to inspect it like crazy for random pops of color. Ugh! Not happy. read more

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I've been to sooo many furniture stores after moving to town, and this by far is the BEST one! The employees make you feel welcomed right when you walk in, and even though everyone is wearing masks, you can tell that they are genuinely smiling. The tall, bald manager AJ was so friendly and helpful. He listened to exactly what I was looking for, and I never felt pressured to buy anything since he was so kind and understanding. I also love how they have a huge selection of recliners and mattresses for me to try out. I definitely recommend this living spaces to everyone looking for affordable and great quality furniture. read more

Save yourself the hassle and DO NOT BUY FURNITURE FROM HERE ESPECIALLY BEDDING. You spend close to $1,000 and this is what you get!! 1. Only had the bed 2 days and the slats are unstable. 2. Took the mattress off to investigate to see one slat has a screw BENT and doesn't even appear to have been put in. 3. Support pegs have fallen off 4. Customer service is terrible, I believe we spoke with some one by the name of Rae Lee or something. Very rude in saying how "that's not going to happen," when trying to get a resolution. 5. A link is suppose to be sent to send pictures......WHERE THE HELL IS THAT LINK????!!! I suggest avoiding this place. It's basically a bait and switch!! read more

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Do not go here unless you want to feel like you are a complete idiot and want to be schooled on furniture. My husband and I were just browsing and approached by a sales person who proceeded to ask us many questions after we told her politely we don't know exactly what we want and we just started looking. After the 5th question we walked away & she followed us continuing to ask questions!!! Her last question was "Do you know how to use a sectional." What??!! Why do we have to be harassed when we just want to look around? Is that not ok to do in this store? I also was not impressed with the selection and prices of the furniture at all. There are better places to shop for furniture so stay away from this one. We spent our money elsewhere and had a much better experience. read more

I have spent quite a bit of money at living spaces over the past couple of years and always been pretty happy overall. The in-store experience has always been fantastic, and sales reps are attentive and helpful. Delivery is a little hit-or-miss: We have had incorrect and damaged items delivered, but it has always been quickly resolved. Our most recent purchase has been a head ache, though. We purchased furniture for delivery a couple months out because we were buying a new house that needed some remodeling. The sales rep assured us it would be no problem whatsoever to keep the items in their warehouse until we were ready for delivery, and we just needed to give a quick call when we wanted to get things moving. Despite that, I was getting phone calls almost every day asking me when we wanted our delivery. Every time I explained the situation and told them I would be in touch. Finally they asked me to just schedule the delivery, and I could always push it back if needed. Well, I pushed the delivery back for the third time today, due to remodeling delays. The customer rep gave me major attitude, wanted to know why I had been rescheduling, and why I couldn't keep a delivery date. She informed me that if we pushed it back again, both of our orders would be completely canceled and we would be charged for too many reschedules. Seriously?? I wouldn't have had to reschedule 3 times if it weren't for the daily phone calls telling me to pull a date out of my ass because I could always reschedule later. Then I was told that yes, I would definitely be paying $130 delivery on each order, despite the orders coming on one truck and delivered by one team. I can deal with stringent adherence to company policy, I can deal with added fees, but I cannot deal with the horrible attitude the phone rep gave me. I have never been spoken to so disparagingly by somebody in the customer service industry. "Lady just pay the extra money! Give me your credit card number!" is not something I expect to hear when requesting more information on fees, and after purchasing thousands of dollars of product from someone. I was in tears by the time I hung up. I won't buy their furniture again simply because I don't want to be treated like an idiot. There are some issues with incorrect product availability dates, also. I am still not sure if my kid is going to have a bed next week. Maybe I should tell them that if they keep pushing back the delivery date on his bed, I will cancel the whole order and send them a bill for rescheduling fees... read more

So while I know covid has made things difficult and I think inside the store they are doing a good job, I will likely not be purchasing from here again. I was told upon purchase of my couch that because special order I would have to wait 4 weeks. It has been 5 almost 6 weeks now and I have tried working with their chat to receive no response 3 times now on 3 days. Horrible customer service. If you can charge me For 1500 5 weeks in advance at least respond with status. I'm minutes away from contact my back and just telling them to stop issuance! Horrible service!!!!! read more

I live this place. I think there's quite a mix reasonably prices items and some that were clearly extremely overpriced. Some of the items I thought were the cutest or sleekest were the most expensive and looked to be cheaply made so we didn't purchase anything. Additionally, the not so good reviews from Yelp makes me a little nervous so I probably won't bother with making a purchase. read more

Everything we looked at was out of stock , we asked to see 8 different things with two different sales people . This has been a complete waste of time & energy. read more

Mask nazis. Will not be back. This is beyond ridiculous at this point. You are losing business due to this nonsense. Looking at your other reviews it sounds like your furniture is crap. Please get out of Arizona already. read more

I love this store!! Great selection and service. I got my new Tempurpedic Mattress there and they made the experience enjoyable. I didn't feel pressured at all. Oh and my kids loved it too. The have a room for the kids to do crafts! That made their experience fun while my wife and I shopped :) read more

It's been a while since I've been into a Living Spaces. It was great I love the up to date styles and good prices I found a GREAT rug that was on sale for a steal! It was a floor model but it was in great condition! We had help from a friendly employee Marcel I think his name was. I think he may have been newer he had to keep calling for help which took a while but store is pretty big. But I had a great experience over all and LOVE all the Magnolia products they have since you know Johanna Gaines is my sport animal! Haha. Just a tip to employees and reason for getting only 4 stars is it's probably not too professional looking when your helping customers to be talking crap and joking with co workers on you ear piece walkie talkie while with customers witnesses a few employees who came to help doing this. read more

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We purchased a houseful of furniture one year ago. The seat cushion on the (pricey) couch we bought started breaking down within the first several months. Its been months and months of hassle with their joke of a "VIP Care Protection Plan". They sent someone out to inspect/fix the cushion. It cannot be fixed, but this guy took it apart and steamed the fabric. So now we are left with a cushion that has lost its color and is still wrong. We went into the store and I will say we did get a little traction on the problem. We are 4 or so weeks into an 8ish week waiting period for a new cushion to come in. 2 weeks ago we spilled something on our Living Spaces area rug. Since we purchased the VIP Care for it, I decided to subject myself to VIP Care folks and gave them a call. I was asked lots of questions, was it food or beverage, grease etc. I kept saying I didn't know what had spilled. After a long wait, the rep came back on the line and said "its not covered". Ummm yes it is. She says well, you didn't know what caused the stain, so its not covered. I explained that she'd basically tricked me and that I stated I didn't know what it was, coffee, juice, a *** ham sandwich.... I didn't know so I said I didn't know. She said well its been recorded and I cannot go back and change it. So I asked for a supervisor and she said they won't be able to help either. WHAT A RIP OFF! You pay the money for the VIP Care, you get tricked with questions, and they don't honor what you paid for. I'm SO ANGRY. read more

Their delivery service is horrendous. We paid $100 for the upgraded delivery service of our sectional. Delivery was set for today. Yesterday we get a barrage of emails, voice mails and text messages telling us they'd be delivering it today. Cool. This morning, before the sun is even up, they wake us up with a phone call at 6AM to tell us that a piece of the sectional is missing and it won't be delivered today. Upon further inquiry, the person on the other end of the phone, who barely spoke English, tells us that it needed to be shipped from California and that it could be here anywhere from today until 14 days from now. We requested our delivery fee back for this nonsense and the person seemed totally uninterested in helping us and offered us a $25 gift card(gee, thanks). This was my first experience with Living Spaces and I won't be going out of my way to return. read more

If I could give this place a ZERO I would. Their furniture is over-priced, and made with cheap materials. They lie about what their ridiculous warranty covers and then when you go to use your warranty are told the specific material is not listed among the six pages of random materials, but they will reimburse you for the PRO-RATED warranty amount. What a joke. Just over a year ago, we purchased sofas, beds, patio furniture, desks, dressers, ect... (about $18k worth) and my daughters desk chair has broken THREE times, her dresser is broken, and our patio furniture is literally falling apart from sun damage (although kept covered by shade and furniture covers), and our sofa's fabric has started to form little material balls all over it. CHEAP. Save your money! Don't be dumb like us and spend $18k on furniture that is only a minor step up from IKEA quality. They will try to woo you into their products and tell you they stand behind it with their warranty but they don't. There's not way we should be having this many issues with furniture that's less than 2 years old. We've never experienced this bad of quality furniture. We had all of our previous furniture from Pruitts and it lasted 12 years with no issues. This place has the worst post-purchase customer service and a BS warranty. Buyer beware. read more

If I could rate lower I would. I've gotten nothing but the run around with this Store! Purchased a rug, told it would take 2 to 3 business days to receive because it was in stock...3 weeks later and they can't even find my order. I was going to purchase living room furniture I will NEVER buy from them again. They really need to be honest with delivery, really disappointed read more

This place makes absolutely no sense. Not only did I purchase the additional 5 year extended warranty, but I have been trying to make a claim on my 1-year regular warranty as well. It's been over 2 weeks now trying to submit a claim for the couch pilling SO BADLY that we can't even enjoy sitting on the couch. You'd think that an almost 2,000 sectional would have fabric that's not defective or at least not to this amount. It's IMPOSSIBLE to get anyone on the phone especially from a direct store. Hopefully this review reaches someone so that I will get a response on my issue. I've created 2 claims already, spent hours on the phone and have emailed multiple people. I need a response now. read more

They have a nice selection. I'm not really looking for anything in particular, just was there to browse. Sales people do not work on commission, so there was no pressure. They have a free coffee and water with fruit in it station. Nice touch. read more

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My husband and I went in to purchase a new mattress and bed frame. The mattress was said to be in stock at their local warehouse and was supposed to be delivered within two days. They call to say they were wrong and it would be here in a week. It's been two weeks and I'm still not looking to get my mattress and foundation until next month. Meanwhile I have a California king frame just taking up space in my bedroom with no actual bed to sleep on. You can't call the actual branch because they have no linked phone number. They expect you to just deal with their incompetence and if you've got no where to sleep, oh well. Don't buy from here. They aren't worth the thousands of dollars of complete utter headache. I will never purchase another thing from here again. read more

Worst shopping experience I've ever had for looking for furniture! Started out with a temperature check in order to enter and had a sales associate to tell my husband and I to put our mask over our noses when we were sitting checking the comfort level on a couch we were interested in. There was not another sole within 30 feet of us and the mask was just barely under our noses to take a breath while were distanced from others. We were also there for about an hour since it's huge and were probably approached by 15 sales people all multiple times. There was 1 sales person in particular named Olga that I didn't feel harassed by and she was nice about it and just doing her job. If we ever went back which is highly doubtful I would ask for her. read more

One of the wing-backed chairs broke today. Now we see the screw they placed in the side of this leg (not on other chair). Living Spaces said we could have put the screw in. Do not buy this furniture--pretty on the outside, poorly built. read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

I just purchased two new feather white couches from living spaces. I waited about six weeks for delivery. Once delivered I noticed within 30 minutes of one of the Couch cushions covering half of the couch was completely missing the feathers and when I sat down on it it felt like sitting on solid wood. I called living spaces and was reassured that they would definitely fix this is the lady I was speaking with could see what I was talking about in the pictures. About 45 weeks went by I never heard a word back from them I called to check up and follow up on the status to find out that they denied my claim. They are not going to replace the cushion that's lacking feathers. You can imagine how I feel now that I've wasted $2000 on a piece of wood. I will never purchase furniture from the store again and I will encourage my family and friends to do the same. Did you not back with integrity their word and what they promise. This is ghetto living furniture. read more

We purchased a sofa in June of 2018. It started falling apart very quickly. Losing shape. It looks ten years old. Fabric is coming apart at the seams. It's clear there wasn't enough seam allowance for this cushion (pictured). Will never buy from them again. read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

I don't even want to give one star. I strongly discourage ever buying from Living Spaces. I purchased a sofa from Living Spaces, but could not get it delivered. It was a total fiasco trying to get delivery. When it finally did get delivered, the delivery guys wanted to leave it stuck between my foyer and living room because they couldn't get it to fit. Then Living Spaces said it would take 2-4 weeks for a refund and there would be fees. No customer service at all, just they are right and i am wrong. This has been the worst experience i have ever had. Never again. read more

I just tried to go to Living Spaces Gilbert with my wife and daughter. We were denied entrance based on my daughters medical condition that she can not wear a mask. My wife and I were wearing masks and the manager said that we must leave the property immediately. We were told by the manager that the only way we would be let in is with a doctors note for my daughters medical condition. I have bought quite a few pieces of furniture from Living Spaces and will not ever be going back. I would give a zero star if possible. read more

Ordered a new kitchen table several weeks ago...First available delivery date was April 11th. We got our old table out, and logged in to confirm our delivery the evening before, and well...it now reads "Not Scheduled" We called their customer service number and of course were put on a ridiculous hold for 26 minutes. Finally spoke to someone that told us that they had to transfer the other pieces of the set to the closest warehouse and that they couldn't deliver it for another week...WTF? 1) Why was the original date weeks out? 2) Why didn't they have the set all together several days before? 3) Why didn't they notify us of the problem? Oh wait, they told us they left a voicemail to the wrong phone number. 4) Why cant they get it to us sooner than another week? 5) Why cant most companies just do what the hell they say they are going to do? Another crappy corporation that doesn't give a rats ass about it's customers. read more

Super pleasant shopping experience, super lovely customer service people and great delivery. Compared to AFW and Mor this place is a gem! We've had such bad experiences with the others so this is a breath of fresh air. We bought a table from here and took it home same day and it was super simple to put together and is beautiful. We also bought a new bed frame (the kind that moves), bed, dresser and mattress. We got a great deal on the no interest and the delivery guys were really nice and helpful and knew all about the products and answered questions. The bed is really nice, the dresser drawers pull smooth, couldnt really ask for better! Also loved the sales guys who sold us our bed/mattress. No pressure from them, just lots of helpful answers. read more

I would give this 0 starts if I could. One month ago I purchased a $4000 couch from living spaces. The sales person told me I could machine wash the fabric WHICH IS ONE OF THE MAIN REASONS I INVESTED THIS MUCH INTO A COUCH. I told her I had kids and dogs and was concerned about the fabric and she assured me I could machine wash because they unzip. The day comes where it gets dirty and I'm not worried because it's apparently an easy fix. I throw it in the washer as I was assured I could do, and when I pull it out it's completely destroyed and shredded. I know I just bought the couch a month ago so I call living spaces and they basically tell me there's nothing I can do other than buy an entire section of the couch because they don't sell just the fabric covers at this place that sells couches. No replacement covers? On a $4000 couch? This is unacceptable. The solution they gave me is to buy another half of the couch I just bought one month ago after it got ruined after doing what I was told I could do. I'm furious. I'm a single mom and work extremely hard to support my 2 little boys alone and this is just so heartbreaking to me. read more

Buyer beware! Absolutely the worst customer service ever!! We ordered a recliner late last year. It was finally delivered in January. In April the motor went out. Called and filed a claim. It took them until May 21st to get a repairman here to determine the problem. A new motor had to be ordered and we finally received confirmation on May 30th that the part had been ordered and will ship directly to us. May take up to 8 weeks to receive. Once we receive it, we are supposed to call them and have a repairman return and install it. Absolutely ridiculous!! read more

Ordered this $4500 couch. It took 4 1/2 weeks longer than they said it would and when it arrived it had a tear that they clearly knew it had cause they covered it in some kind of glue.. read more

Living Spaces - They tried to glue the tear and sent it to us anyway - Furniture Stores Near Me - Gilbert, Arizona

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Still at a ZERO for customer service.... After the drivers took my couch away, they promised someone would call within 5 business days to re schedule, when they would bring my "fixed" couch back....Never happened. I called in today...2 full days after they promised they would call. They are now scheduled to come on Saturday....good thing we will be around with that 6 hour delivery window! Nightmare! Oh and it gets better. My cracked table I spoke about? Yeah. I talked with someone about that today as well. Wanna know what they said? "Oh yes, we have been having problems with that table, we can give you another one" "or you can pick out a different table." (sounds nice right) WHY THE HELL WOULD I EVER GET ANOTHER TABLE, THAT THEY KNOWINGLY HAVE PROBLEMS WITH????!!! I then say "Ummm I don't even know what to say to that?.....I guess I will need to return the table and chairs, and come pick out a new table and chairs, because I want them to all be matching." DO YOU KNOW WHAT SHE SAID NEXT???? "We can't return the table and chairs, as they are different sku numbers...only the table" "Ok....so if I am hearing you correctly, you will not take back the MATCHING chairs, and I will have to now pick out a table that will not match" "Well, you do have the option of getting the same table..." "You mean the one that you know is defective and you are still selling to people?....Yeah no...I'll pass on that" I then asked to speak to a manager or someone that could actually help me....I am still waiting on a call back....who wants to take bets....will they....or won't they call and make it right? My money is on NO, but maybe I will be surprised. read more

TERRIBLE customer service. Waited over 47 minutes to speak to someone and that person was so unhelpful. Can't get through to the store because "supposedly" they don't have a number anyone can call which is absolute bullshit. Never shopping here again, wish I didn't buy in the first place. read more

Spent $4,649.60 with Living Spaces in 2019. The cushions on the outdoor couch did not hold up. Reached out to Living Spaces to purchase replacement cushions(alhtough a $2500.00 outdoor couch should last more than 3 years). Was told they would not sale me the replacement cushions and I should go have custom ones made. Talk about not supporting your products after the sale. Not only did they refuse to sale me replacements, they were incredibly rude about it. They made it very obvious they got my money and could care less. Never again will I do business with them. read more