Overall, we had a nice stay, but there were definitely some areas that need improvement…read more
The positives first: check-in was quick and easy, the room was spacious, and I really appreciated that there was no carpet. We appreciated the complementary breakfast. The towels and bedding were clean, and the hotel staff kept providing fresh, clean towels throughout the day, which was a nice touch. The beach attendants were friendly, the hotel provides sand toys for kids, and we really enjoyed the live music in the evenings. The location is excellent and made it easy to enjoy the beach.
Unfortunately, the cleanliness of our room upon arrival was disappointing. The toilet seat had what appeared to be blood or feces on it, there was urine around the base of the toilet, which made it seem like the bathroom floor hadn't even been mopped, and there were crumbs and bits of food, along with a few dead bugs, around the beds. Thankfully, I had hand sanitizer with me and cleaned the bathroom before my children used it.
A few other things to note: the balcony door was difficult to open, there was no screen door, and the complimentary beach chairs are quite small and may not be comfortable for larger adults. The sheets also seemed too small for the mattresses and kept coming off the corners during the night, which made sleeping less comfortable, no mattress covers. The beach itself is beautiful but fairly small, so it becomes crowded quickly.
One suggestion for future guests: please rinse the sand off before you are getting into the pool, I witnessed people rinsing off im the pool after beach then after 2-3 minutes they came out and went upstairs. The pool is not a shower and the sand on the bottom of the pool hurt. Also, once you're finished using the beach loungers, remove your towels instead of leaving them behind. It was difficult to tell which chairs were actually occupied and which were available because many loungers had towels left on them.
Overall, this hotel has a fantastic location and several nice amenities, but better attention to room cleanliness and a few small improvements would make a big difference. * also bring water shoes, the rocks at the beach are very painful*