Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

Mason doesn't work at T-Mobile. T-Mobile works for Mason…read more My wife and I walked in on a Saturday with two goals: switch carriers, get two new phones, and leave before our parking ran out. Simple enough, right? Wrong. Nothing about this experience was simple. It was SPECTACULAR. Mason is the Sales Manager. You will know this immediately because the energy in the room shifts when he starts moving. And Mason is always moving. I told him we were in a hurry. He didn't slow down. He sped UP. Like a man who has been waiting for someone to say that. A time limit is not a problem for Mason. It is a setting. This man recites plan tier differentials, IMEI numbers, and carrier unlock requirements from memory, like someone who sleeps with T-Mobile policy manual under his pillow. He pulled up our account, cross-referenced our trade-in values, calculated our promo eligibility. He powered through carrier transfers, plan comparisons, trade-in values, and promotional stacking with the focused aggression of a man who views a time constraint as a personal challenge. He did not need to look anything up. He is the lookup. And look...he said some things. The kind of things HR would describe as "a conversation" and Mason would describe as "Tuesday." It was like being served by Dwight Schrute if Dwight had been given a sales quota and absolutely zero filter. I told him this. He did not take offense; he took notes. Now, full disclosure: this location has a history. People in the reviews will tell you about it. Long waits, confused reps, promises that evaporated the moment you walked out the door. That was before Mason took over. Mason is aware of this reputation and has decided to personally destroy it, one transaction at a time. The era of bad T-Mobile experiences at this location is over. Mason closed that chapter. Now, do we have our phones yet? No. We have to go back. But here's the thing...we're excited to go back. We walked out of a T-Mobile store on a Friday looking forward to returning. That is a man bending reality with sheer force of personality. If Mason sold timeshares, you'd own four of them. If Mason ran your company, you'd be retired in Cabo. If Mason built rockets, Elon would send him a LinkedIn request. If Mason made cars, they would fly, and he would have already sold you the insurance. We'll be back for those phones. Mason is a LEGEND.

Tina was great! Very helpful! Lost my phone and she took me through the entire process with a…read morereplacement phone. Excellent

This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.

Went to this store around 11am, wait times were fast - sat for about 5 minutes. Worked with Reza -…read morehe was quick & knows his stuff! He made some great suggestions. Would recommend this store

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

I really appreciated the honest feedback about my iPad damage. My iPad was very damaged and bent…read more He explained the extent of the damage and what was required to fix it. In the end, I decided not to repair, but I would definitely recommend their services. 5 stars.

I had a great experience getting my phone repaired at Mobile Device Repair in Diamond Jamboree. My…read morephone was badly damaged and I was worried it might be expensive or difficult to fix, but the repair was handled professionally and efficiently. The service was excellent from start to finish. The repair was done carefully, the phone looked great afterward, and everything was working perfectly. I really appreciated the attention to detail, professionalism, and clear communication throughout the process. If you need a broken phone repaired, I highly recommend Mobile Device Repair at Diamond Jamboree. Great service, great quality, and very professional!

I came in to sign up for Verizon Home Internet, and the process took much longer than expected…read morebecause of issues with the system. Throughout the entire experience, Conor was patient, professional, and incredibly helpful. He took the time to explain everything clearly, helped me set up my My Verizon account, answered all of my questions, and stayed with us until everything was working properly. Even though the delays weren't his fault, he kept a positive attitude and found a way to get everything completed. After spending about an hour there, I left feeling well taken care of rather than frustrated. I really appreciated his excellent customer service and would definitely recommend working with him!

The people helping us - "Nate and Connor" - got us right. We were paying double what we pay with…read moreVerizon now. Easy, quick and worry less now.

Scott at AT&T deserves a medal for putting up with me…read more I came in with what should have been a simple phone situation, but somehow it turned into a full-blown technology adventure. Between account questions, device setup issues, and me changing my mind a few times, Scott handled everything with patience, professionalism, and a great sense of humor. At no point did he make me feel rushed or like I was a burden. He took the time to walk me through everything, solve each issue as it came up, and made sure I left with everything working exactly as it should. Customer service like this is rare. Scott turned what could have been a frustrating experience into an easy one, and I genuinely appreciated his help. If you're visiting this AT&T location, do yourself a favor and ask for Scott.

Kai and Jesse were excellent. They went above and beyond to help me out with the issue I had. Being…read morean elderly lady I had issues walking in, but they took great care of me. Would recommend you to this store for all your needs!! The best AT&T store I have been in. Thank you Jesse and Kai!

This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

When I think of Cox, I can't help but laugh at just how lazy, unintelligent, and incompetent this…read morecompany really is. They sell a product but apparently have no clue how it works or how to provide customers with basic information about installing it. I'm talking about their useless cellular backup device. Asking someone at Cox to simply verify where this stupid little device connects to the modem is like pulling teeth. It shouldn't be this damn difficult to get a basic technical question answered about a product THEY sell. Merliza at the store didn't have a damn clue and became very argumentative when I went in looking for help. All she could do was repeatedly tell me to "go to the website," even after I explained that the website was no help and didn't provide the information I needed. Repeating the same useless answer over and over doesn't suddenly make it helpful. This has to be one of the stupidest-run internet companies ever created. How do you sell equipment that your own employees apparently know nothing about? Let's hope Spectrum cleans house, fires the lazy and unhelpful employees, and replaces them with knowledgeable people who are actually willing and able to do their jobs. Customers shouldn't have to fight this hard just to get a simple technical question answered

Marisa helped me with home WiFi I highly recommend seeing Marisa to help you with your phone and…read moreinternet needs. Kind, knowledgeable patient and friendly. Great service

They were very helpul , despite my situation ! amaizing costumer service…read more i had purchased a privacy screen protector cash in another location and whoever helped me didnt put it on the sistem on my account so they were not able to find it on my records but they still honored the svreem protector (i had purchase it before with them wich means u can change it as many times as needed free of charge !) (THANK YOU! ) ;)

Very unhelpful. Hate this place There was an Asian guy…read moreworking here that was helpful. Today there's non Asian guy can't do anything except watching the game on the TV. Bad service what a waste of time No value at all... Hoping they hire someone else ... Or just keep the Asian guy and let the ball game worker work somewhere else

I was having issues with my service. When I came to AT&T this morning to figure it out, Mike helped…read moreme out. With a few taps he found the issue and fixed it right away. It's working perfect now Thank u Mike

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile