I had been using the Lip-ink product for about 3 years or more and do have to say it is a great product. It does not smudge onto your teeth and it is VERY long-lasting. It does however come off when eating anything greasy, which is expected since grease breaks down most stuff similar. But when drinking out of cups/glasses it definitely holds on.
Now i say i HAD been using lip-ink because I'm not particularly happy with their customer service, and I have not used the product since my final experience.. It seems pretty unprofessional and like people just reading through a script saying whatever they're supposed to in order to not have to deal with something. I am specifically referencing my most recent and FINAL purchase of the lip stain product. I ordered a certain color that i have ordered multiple times before and when it arrived it was the same packaging as usual with a sticker on the end marking the color swatch and color name. When going to put it on it was worlds away from the correct color. A true blue red is what i ordered and what i got was basically a brown. Or i guess a dark maroon or brown red. But it was in no way the correct color. I called the company regarding the issue stating i have pictures of it to show and they basically just offer to have it returned for a refund. NO replacement to be sent or any other method to alleviate the error. All i got was a general , nothing can be done until it is inspected. I opt to wait for them to send me a return packaging and they'd "call when it arrives" and they will be able to send it to their quality control department.
A little over a week after my tracking states it has been delivered, I have yet to get a call and i proactively contact the company. I speak with the same employee from the original call and we go through the same steps, she of course happened to skip over my inquiry about why i never received a call after their receipt of the product return or possible inspection or about a replacement vial of the product that I had paid for and now did not have. After much frustration about what next, the employee says next time you can take a picture of the color and vial information to expedite the process. Which is what i originally offered to do in the first place and was told not to and that it's not necessary for anything. After basically pulling teeth on this 2nd phone call I was FINALLY offered a replacement to be sent out right away.
Round 3- I get the replacement product and it is exactly the same issue! I call yet again and am just tired of dealing with it at this point and am wary of even trying to order a different color. It had been almost a full month of this and al I wanted was to have the product that I ordered and paid for. The employee again just seemed like she's reading off of a script because she offered the same exact solution: return, have "quality control" look into it, wait for a replacement. I was just done and asked for a full refund. I was offered a discount for my next order with them which i stated won't be useful since I will no longer be ordering from them. I have been ordering this same color for years and all of a sudden I get 2 incorrect colors that I'm assuming the only reasons could be a new formula? or they packaged the colors wrong? To this day I still have not received any information about the issue as to what was wrong with my 2 orders.
I also don't like the fact that I would continuously get random calls from them asking if i'm ready to re-order or would like to take advantage of a discount. I never requested to get promotional calls just emails. Trust me emails are more than sufficient for getting out special offers. The calls just seemed very excessive and pushy. It's a lipstick not a car. read more