2:00 appointment. Now 2:45 and still waiting. I will be looking for new optometrist next time round.

Worst place ever....I've been coming here since I was a little girl...and I never remembered it being so bad....seems like their focused has gone to collecting your money and less on the quality of treatment you are getting...I've begun to have problems with them 5 years ago, minor at first but gone worse and worse, they have tested my eyes wrong, and had to retest, delayed my order in glasses because the forgot and had to wait a month, finally got them and they ruined the anti reflective glare which I paid so much money for due to heat and tried to convince me it was suppose to have a rainbow glare effect with lines, some TOTAL BS, then they billed my insurance one year when I never even purchased anything. Bought online glasses and the lenses were way more better quality and the frames were sturdier....NEVER AGAIN. read more

I had been using Linden for many years. Long wait times (even to simply locate my records BEFORE the long wait to actually see a Doctor followed by a long wait to get my contacts) have always been the norm, but I had always forgiven that because they have such an extensive selection of frames. They referred me to a surgeon for cataract & lasik surgery and I found out after the surgery that the only way the surgeon would honor my 4 year guarantee was if I return to Linden every six months for the next 4 years. Really? I have surgery to correct my vision and now I have to have twice as many eye exams than when I wore contacts? I inadvertently let more than 6 months pass the second year so my guarantee is void. I also wanted to get some good quality progressive reading glasses. I spent over $400. As soon as I got them I knew they were wrong, but was told that I needed to use them for 2 weeks to get used to them before they would make another pair for free. I got busy with work and 4 weeks passed which meant that they wont replace them. My mistake, but now I have a $400 pair of useless glasses. Time to try elsewhere. read more

I thought they are inefficient during busy times, so I came in at 10am on Thursday when nobody is there and they still made me wait for half an hour to place an order when I already had the prescription. They make you wait so it does look like they have a lot of customers. read more

This review is for my last visit in March. My doctor was Dr. Krall. I have to say he was the best eye doctor I've ever had. He was kind, informative and honest about my eye needs. Most doctors prescribe things you don't need and he was honest in what I really needed at the moment. My optician was Rose. She was also very informative and helpful in finding a best fit for my glasses. Last when I came back I was helped by the girl at the front desk Stephanie where she helped me get fast and helpful service from Jason. Jason was Also kind and helpful and made sure I was completely satisfied with my glasses and their fit when before I left the store. I will definitely be back for another visit. read more

I had stopped going to Linden Optometry due to bad service and 10 years later is continues. OVERALL they DO NOT strive for quality customer service. The staff never return calls and my husband did not a good experience either. read more

Terrible!!!! My contact exam charged $95 out of pocket with Insurance. When I called vsp they said it should be $35. Contacts thru them was $260 and I ordered thru 1-800 contacts for $180. Customer service sucks and they don't care. There is always a 30 to 45 min wait even with an appointment. Stay away and save your sanity. They over-charge and try to hide fees with b.s excuses of market rates when everyone is less. My wife ordered glasses and you can see glue residue along the edges and they will not fix. Anyone else is better. Go there instead!!!!!!! I would give 0 if I could!!!!! read more

Despite my initial attempt to check Yelp ratings for optometry offices in Pasadena, I ended up making an appointment for convenience sake and hoped that their low ratings would be acceptable for a quick routine eye exam. I've been here a couple of times now, and the only positive remark I can make is about the optometrists themselves, who made up probably 1/10th of the time of my total visit. (ie, not nearly long enough to make up for the other 90%). That being said, I do think they also have a responsibility and accountability to training their employees. I'm sorry, but this is the healthcare profession. And ALL employees working with patients should be trained on how to interact professionally and respectfully in person and over the phone. I am not one to be sensitive to the typical "I have the case of the Mondays every day of the week" attitude, but I have been pretty appalled by the demeaning and just plain rude comments made to me over the phone when I'm calling in to ask typical questions. I've worked in healthcare facilities for many years and can easily say that it IS possible to treat your patients kindly every day. They are trusting you with their bodies, and deserve to understand what you are doing, as much as they deserve to understand the logistics of their insurance coverage, etc. There is no need to be rude or demeaning in any way to people who are placing their trust in your care. Despite the fact that my appointment at a new location will be more expensive (due to lens fitting since it's my first appointment), I am more than happy to take my business elsewhere. read more

I've recently tried Linden's for the first time and I had very great experience. Danielle was so helpful and very polite. She knows how to put a smile on your face. She answered all my questions and I'm very pleased with her services. Cynthia R read more

The expensive ass glasses that I got from here is broken just today!!!!!!!! $500!!!!Suddenly!!!!!!! Just a year and half!!!!! I heard Americans are really bad at making glasses and over priced but this is way beyond the worst! I had 7 glasses and none of them has been broken! Just prescription is not fitting me anymore. STAY AWAY AT All COST!!!!! They'll force you to take the test that you don't need and worker is lazy takes 2 weeks to give your glasses! Unbelievable read more

I had divorced from my previous eye doctor, and yet I badly needed new glasses because my old ones were super scratched to the point that my vision was actually clearer when I didn't have them on. I had been putting off getting new glasses for about a year now so it was perfect timing when I received a flyer in the mail for a $179 deal that included a free eye exam + glasses + contacts. I dragged my butt to Linden Optometry on a Friday afternoon after work, without consulting Yelp first. Oh my Lord, big mistake. I stepped into this DMV-like establishment and was immediately taken aback at how huge and busy the place was. I mean, they even have a drive-thru! This is certainly not your typical mom and pop optical place. The ladies at the front reception area were nice and friendly, answered as many of my questions as they could, told me to fill out some paperwork, then led me to the waiting area. This is basically where I spent the next hour + 1/2 or two hours of my life waiting. Had I consulted Yelp first, I would've gone on another, less busy day, or probably would've avoided the place altogether. But since I was already there, I thought I'd just wait it out and not procrastinate replacing my glasses any longer. Then a lady took me into a little room, did some air puff test on me and whatever else, then told me to wait again. After what seemed like eternity, the doctor finally called me in. He was quick and efficient - he checked my vision, then led me to the contacts area, where I was told that I would have to wait about a week because they didn't have my left contact in stock. After that, they took me to the front, where I picked out my glasses. I was told to pick from the back wall, where they only had cheapie glasses that were included in the deal. No biggie, I figured I'd use my new contacts most of the time anyway and just have the glasses as backup. Since it was almost closing time by the time this was all done, they told me that they would just give me a call when my glasses were done. The next day, I received a call that my glasses were ready to be picked up. I went in, got them, and was out within 30 minutes. I liked how fast they were done, compared to waiting a few days at my previous place. After a week, I called them to check if my contacts were ready. The person put me on hold for a good 10 minutes, only to tell me that it would take about two more weeks because they had to order it, and that she would go ahead and place the order. What the hell??? But because I had an incredibly busy month, time just flew by and I had almost completely forgotten about my contacts by the time they finally called me to tell me that they were ready to be picked up. So I went in, and sat at the contacts area once again. The lady who assisted me was really nice and patient - she taught me how to take them off and put them on and basically sat with me for a good while. Once that was over, she told me that the doctor would have to see me again to check that everything's okay. So I went back to the waiting room, where I spent another good chunk of my time. The doctor called me in, did a few vision tests, and told me that my left contact was a tad stronger than I needed so she replaced it for a weaker one (turns out all that waiting was for nothing). Then she told me to come back in about a week or two just to make sure that everything's going well, which I have yet to set an appointment for just because I really started to just dread being in that waiting room so long. Overall, I didn't have a horrendous experience, so I think I'll be back. I'll just make sure to prepare myself for the horrible wait. read more

I first came here at 16, with my mother, who came here for years. I had a contact lens exam, got contacts, and I don't remember it being a negative experience (granted, it was simply myopia). 12 years later, my vision insurance changed, so I thought I'd come back. The place is right on Colorado, but parking is easier on Union (one way street going west). The sign was small, so I missed it and had to go in a circle, but there was plenty of available parking. Per other reviews, I did get there early and I did bring something to occupy my time. When you first walk in from the back entrance (from the parking lot), the place is very large. I didn't remember where to go, and there weren't signs telling me where to go. I spotted "Reception" which was almost hidden, and waited while the employees finished their conversation before they would help me. It had obviously been too long, so none of my information was on file, but that didn't bother me at all. They checked me in, gave me paperwork, and escorted me to the actual exam area. I filled out the papers, and had to wait again for a different set of employees to finish their conversation before helping me. I waited about 40 minutes after my appointment before the exam. The doctor was nice, thorough, and indeed, did his work quickly and efficiently. He told me what tests were covered by insurance and what wasn't. I opted for the optic nerve test (not covered) because of family history. He took me off to the glaucoma test (air in eye) and the optic nerve test (you look at a bunch of red lines, like a scanning machine at a store). Then I was escorted to the contact lens area. Where I waited and waited. I was finally presented lenses in my prescription to put on, and was hovered over. Now, I've been wearing lenses now for 12 years, I'm not a bloody novice, and I know that it's part of their job, but I was rather annoyed. I was then escorted to the cashier to pay so that after the next doctor was done, I could leave. I was given an amount, to which I specifically asked if that amount included the extra for the optic nerve test, and was told yes. I paid, then I had to go back and have another wait for another doctor to look at the lenses in my eye and to test that it wasn't too strong. After that business, the doctor followed me out and told me that I didn't pay. I explained that I had, to which I had to go back to the cashier with the doctor, and sure enough, I hadn't been charged for the test. Great listening skills (NOT). A week later, I came back, 5 minutes prior to the appointment (I refuse to go in early anymore and waste more time sitting there) and once again, had to wait for the employees to finish their conversation before helping me. One of them started talking to me without even looking at me, assuming I was another patient (seriously), before looking and properly attending to me. A 10 minute wait, the doctor looked at my eyes, said everything was fine, and escorted me to the lens area. More waiting! I finally got my box of clear lenses, but they didn't carry the colored lenses I ordered as well, so I had to wait another week until they came in. So a week later, I actually was able to come in and out in 10 minutes to get my lenses and leave. Moral of the story; I've had much better experiences elsewhere. I should have just had my glasses done and had I known about all this prior, I totally would have. They do indeed, have a large selection of glasses(that earned them a star), though they are mostly designer/higher end frames, and I don't know about you, but I only get $120 from the insurance, and most glasses cost at least $200, and I try to keep my out-of-pocket costs as low as I can. The contact lens business was way too much b.s. for my personal liking, again, because I've been using them for 12 years and I am not new at it, and I don't want to go through the song and dance as if I was new at it. In addition, when I make an appointment, I do expect that to be honored, whether it's for a facial, a dinner reservation, or a doctor. Waiting more than 10 minutes after is just not acceptable to me unless I am told upon arrival. I also highly resent the employees talking too much to one another. I am glad they all get along, but when a patient is there, that patient takes priority over your conversation. You can finish your conversation later. And don't assume it's a private conversation when you have it in Spanish, because hey, I understand Spanish, just like most of L.A. County. read more

Miriam was super helpful in helping me pick some great frames. I've been wearing glasses since I was 5 yo, it's exhausting trying to figure out what to pick, especially when u can't see what you're trying on! Lol anyway, I loved their selection; it's so large it can be a bit overwhelming, but in a good way. Overall, great experience, I've never received so many compliments about my glasses. Thank u Miriam !!! read more

I had a scheduled 1st appt at 10 am, didnt get seen until 11 am. Fine. Contact lens technician had poor customer service skills & was huffing under her breath when I asked to try on other brand lenses. Fine. Didn't know there was a cap on how many I can try. So Fine. I am told to come back a week later to pick up lenses I chose, so i go back a week later only to be told they dont have my lenses. Not Fine. A week later I am back again after the lens dept calls me to tell me they are in. I asked them to put it in the drive thru, I no longer want to step inside the cattle call rooms. They said ok. A few hours later I went to the drive thru, no lenses there. I go inside & the contact lense technician cant find it. I waited one hour until the manager found it, the tech had it turned around so she couldn't read the label. Apparently, the workers need to check their obviously poor eyes. A few weeks later, I order from an online service, & when they called Linden Optometry to verify my prescription, they say "refuse to refill, RX expired." I had to call Linden to tell them to release my prescription, of course, they said they would, just have the online place call them back again. Linden Optometry is horrible. Customer service is horrible. I will never go back there! It deserves a zero rating!!! UPDATE: 3/21/12 The Operations Manager followed up with me, heard my complaint over the phone again & acknowledged reading my review here on Yelp. She was genuinely sorry my experience at Linden was so horrible that she offered to send me two complimentary boxes of the colored lenses & threw in another brand of colored lenses for trial. It was sent to me via FedEx. I really appreciated her effort in following thru and trying to make me feel I have been heard. It worked. I do feel better about the whole situation. She says they are working on improving and taking necessary steps so situations like this don't happen again. read more

My family and I have been going to Linden for many years, we have had good service prior to yesterday. The reception person was not friendly at all, or receptive answering questions. My brother and I went their to order glasses along with other family to get their option. The security guard fallowed us though out our whole time there. My we not conducting ourselves in any ill manner, we were the only Hispanic people there, I feel that was the reason he was closely flowing us. read more

This is a highly unorganized place with horrible policies. It appears to cater more to the elderly than the general public. They don't offer a return policy on progressive lens'. I spent over $400 and it's a sunk cost. My colleague had the full amount refunded at Kaiser. Customer Service should be driving the business at Linden Optometry but I doubt management has any interest. Also, they have no computers to update your history of visits. The technicians also write your visits and notes on this paper. I can't believe there are no computer terminals or iPads so your profile can be pulled up immediately. Apparently, the wrong people are running Linden Optometry. read more

I have been coming to Linden Optometry for 15 plus years. The staff has always been so helpful. I was here about a month ago and the Dr. that helped my husband and I was so personable and funny. He made sure that we received the correct RX and that we were satisfied. They even had a guy walking around asking if we would like any thing to drink. Their selection of glasses is huge and made it hard to choose just one. Linden also has a little area for kids to play with a table, books and a TV to keep them distracted. This helped to make our visit here even more enjoyable. :) read more

I'm updating my review because I was contacted by Luz at Linden to correct the error. They offered me a discount on the glasses that were not covered and I felt it was reasonable so I went ahead and purchased the second set. read more

Time for my yearly eye exam. My eyes get worse each year. But this place is always great. Open every day. Great selection of frames.

Went to Linden's again, had a wonderful service again. Everyone who helped me was courteous and caring and super knowledgeable. Dr Lernek Mesropian was fantastic. A very personable doctor. She did my eye exam and checked and rechecked my prescription. She explained in detail how my progressive lenses would work. She spent so much time with me, she made me feel really special. Hector the technician was awesome too. He genuinely tried to make sure I was happy with my new glasses and that I got them on time before we left for vacation. Now that's dedication! Oh and the receptionist Miriam she was incredibly friendly and helpful. Thumbs up for the entire experience. read more

I love this place. They have everything available. You can get your contacts the same day of your exam. They have glasses available within a 24 hour period. read more

This is the 3rd appointment I've had in two weeks. The first was a regular exam, the second a follow up and this one today is another follow up. I have waited at least 45 minutes after my scheduled appointment each time. Currently I am in the waiting room. I have already waited for 39 minutes. Why give patients appointments if you have no intention of honoring them. If it happens once, fine, but three times is ridiculous and show this is how they run their business. Stay away. UPDATE: I see the Dr for 3 minutes. After waiting 50. Finally I get my contacts and they gave me the wrong Rx. So pissed. read more

If you want a good customer service I recommend Danielle, excellent customer service with friendliness and patience she help me get a better discount, 5 star to Danielle in Linden. read more

A few reasons I don't recommend this place and reason I dislike them so much: They are not persistent . some doctors check you thoroughly and yet others rush you through the process. I don't like to wait, this is why I like to make appointments. Please honor that! Why do you make people wait so long. If you're busy, then tell me while I'm trying to make an appointment that you guys are busy! Very frustrating. I've been coming here for years, and I keep telling myself next year, I'll find a place closer to home. But, again... I keep making the mistake of coming back. Scenario: I wear both lenses and glasses. I wanted to order new lenses, it had been more than a year they tested my eyes... so they said that I HAVE to get a new check up before ordering new lenses. Being that if my eye sight has changed, they will get the correct vision of lenses. Well, sure enough my eyes were a little better, I wanted to purchase them immediately. Since I wear disposable lenses, I had no more spare ones. The person at the counter said that I'm not able to bye the lenses, but only get the "trial lenses" I explained to her that I understood their policy, however, I'm willing to pay for both the trial AND actual lenses. I explained to her that i was going out of town, and I needed both. She kept insisting that was not possible, because if the trial were not right fitting, they will not take my boxes of lenses back. THAT'S OK! I'M PAYING FOR IT... LET ME BUY BOTH!!! No, she kept being stubborn, and kept going back and forth to ask the doctor. At this point, I had to be a little aggressive and explain to her one last time, "I understand that you are looking out for my best interest, but that is not your concern, I will be out of town, i NEED both lenses... long distant drive for me and I will not have time to go back and forth, AND if they are the wrong prescription (it should NOT be, since the doctor examined me) I am willing to pay for it and understand that you cannot take it back. I still want to buy it! Needless to say, after arguing back and forth for 15 minutes, she was finally convinced and sold the boxes of lenses along with my trial lenses. And they charged me enormous fees. This is the last draw, I will never go back there again. read more

Anny is the best!! totally fixed my glasses that lenscrafters said couldn't be fixed! Love linden optometry!!!

Got exam, glasses, and a pair of 30day use contact lenses plus solution and storage case for $240. I used one of those coupon/flyers that congres comes in the junk mail. Their detectio selection for frames with the coupon is very limited-but i figured as much going into it. Good customer service from drs, opticians, and all staff. Will definitely come back. read more

We are repeat customers year after year. Zuma is a prime reason. Great advice, excellent service, patient, and very helpful. She took great care of us this year, we'll be back again for sure! read more

Today I walked in to fix my glasses. I didn't need an appointment and didn't have to wait too long even thought it was busy. The adjustment was free of charge and my glasses feel brand new. read more

Dr. Mesropian is incredible! She is sweet, clear, efficient, educational, and it is obvious she cares about her patients. This was my first time to Linden and I was thoroughly impressed by the entire staff. I look forward to continue going to them! read more

I took my mom there for an eye exam today. We were all very impressed by this optometry. The staff are very friendly and professional. Dr Wong, who can speak fluent Cantonese, took a lot of time to examine my mom's eyes and explained the issue to her in details. What a great team! read more

Lindens is HELL... I tried going there every few years for about TEN YEARS (why?-- i'm nuts!! and i like to give benefit of a doubt) but after today I'm DONE... 2 hrs no one would help me (i think they are all overworked and underpayed maybe?) finally a woman gave me a quote for some frames and sent me to pay for them... without sitting me down to try the frames (she said it would take too long to take the security clips off) OR showing me the lens sample... that's it... I'm done with Linden's, and unless you need some aggrevation I hope you find a better optometrist! :) p.s. did i mention the time where they scratched my brand new lens while handing me the glasses? or broke the frames while trying to mangle them into shape while walking between patients? or saw the woman crying that they never do anything right? or... read more

The contact lens educators are outstanding. They are patient, very helpful about appropriate use and knowledgeable. While I was there for an appointment I couldn't help but overhear the way many of them educated their patients. As a contact wearing person I wish I would have gotten the same patience that Linden Contact educators give. Without a doubt, I would recommend them to anyone. When my children will need contact lenses (and they will), I would like them to train them. read more

Jason P in repair/pickup is one of the most professional and knowledgeable technicians I have ever worked with! I think my glasses look newer today than they did the day I purchased them! He was kind, informative, and efficient! Had a great trip to linden- I have been coming here since I was 6! People like Jason keep the quality the same over the years! Thanks again linden ! read more

Not child friendly at all! Took my 6 year old daughter to get her eyes examined and she is very afraid of the puffer test. We told the assistant that we didn't want to get that done and she said "it was up to the doctor anyways and that the doctor might test it anyways by poking a needle directly in her eye". All this said in front of my daughter. Needless to say, this did not help her fear it only magnified it. If the owner or the manager of Linden is reading this, you might want to educate your staff on how to deal with children and their parents. Also you need teach your staff CUSTOMER SERVICE. read more

I have been a customer of Linden Optometry for 28 years, back in the days when Mr. Linden was still around and the establishment was about a half block from where it currently is. Coming from the medical/dental industry myself, I understand the concept of Linden Optometry and, in return for a little more waiting time for service, receive what I believe are savings over the 'posher' businesses in this sector. I must report today's experience where I saw ANNY, one of the advisors for a problem on three of my rimless glasses. I understand that, with this many people working at Linden, you are getting service with all ratings, but I must recommend ANNY for the way she handles my delicate issue, she did it exactly how I handle issues with my customers and for this experience alone, I am writing this review. Thank you, Anny. read more

This store is a nightmare. I wish I hadn't started. Have 2 pair of glasses pending with bad RX per their Drs. Now have to start over and fight with them to get this done right. What the hell is the big deal. It's glasses, not rocket science. Urghhh!!!! Let this experience be over. read more

I ordered safety glasses first few days of February. I was told it would take 2 weeks. I need them for a trade school in Idaho. They weren't ready by the 27th when I was leaving to drive to Idaho! Now it's March 9th and they just called me they're ready! Now I'm in Idaho they refuse to ship them over night or 2 day. Supper upset I wasn't taken care of. I needed them last week! Supervisor called me and made it seem it wasn't their fault. So now I have to get someone to ship them to me and I have to pay the ridiculous fee to get them ASAP. This place sucks. If your order anything just know they won't have your glasses for a couple months. read more

The staff was really really nice, they are the reason I didn't give this place one star. So I got there and checked in, I said hello to some friends and I filled out paperwork and waited and waited, and then waited some more. I see like three or four people who got there way after me go before me. I ask when I will be seen and they tell me they "just got my paperwork", I had filled that out like 15-20 minutes prior. Basically I wasted about 45 of a beautiful Saturday afternoon to get nothing done...again. I just asked them to release my insurance coverage, as this is the second time I have attempted to have a visit here. Never again. Linden is Ophthalmologist attitude with optometrist skill. read more

Anny was delightful. I have bought several glasses over the years from Linden. Today I brought in several pairs of Persol sunglasses that didn't fit right. Anny was funny and fixed them like magic. She put a smile on my face and fixed my glasses. Very sweet and personable. Go see Anny you will not be disappointed! read more

Huge in person selection of eye glasses. They have a drive thru to pick up your glasses! They take walk in after 5:00 pm which is out of the normal for an Optometry. I have bought two pairs of glasses over the last four years, which I have to say their turnaround time is good. I most recently purchsed Marc Jacobs glasses, and I recieved them 2 days later. Ask for Saida Montani, she has the best customer service. read more