Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Had a great sales experience at this dealership, I highly recommend them to anyone looking to buy a…read moremotorcycle or needing service on their current bike.

I had leaking oil bolt on my 84 Honda magna 700cc. Got a cost estimate that was reasonable, and…read moreapproved the work. The work was done professionally and my bike stayed the night; to be sure there was no leak. So far the job has held up well.

DO NOT do any business with this company! My son spent his own money on a KX450. He needed to…read morehave top and bottom end work done on it. He took it in, and it took over 3 months. THEY DID NOT FIX the bike but said they did and charged us! My husband had to get involved. Took the bike back in after we got another opinion and they put a camera down the bike to find out it had NO new parts. He took the bike back to Trak, and spoke to a women manager, who stated the entire team had been fired, and it sounded like they were saying they fixed bikes, and pocketed money. She asked my husband to leave the bike, and that she would make it right. 4+ months later, and we still did not have a bike. They kept saying parts were on order. My husband showed up today, to find out parts were never on order, the manager and entire crew has been fired again, and our bike was in pieces! I have never sued, but I will be on this one!

These guys are awesome. I've had them work on my bike a few times now, and they've always been…read morehonest and up front. During one service I prepaid for parts and they accidentally charged me a second time for the parts... They noticed it before I did and handed me the difference right out of the till. Their prices are reasonable, and in fact the rear tire I bought recently was cheaper there than it was online. The work they do is excellent, and the guys are very knowledgeable. One downside: I'd rather buy here than the other shops in town but they don't stock a whole lot of parts, mostly tires and basic oil/filters, although they are able to order almost anything.

I took my motorcycle to Power Sports Dynamics almost 2 years ago and prepaid $2000 dollars, my bike…read moreis still not finished!!! I've been put on the back burner because I prepaid for my service. Every time I call or go in to talk to Bob or his wife I get the same answer, waiting for parts, we want it done right, etc, it's getting to sound like a broken record! I paid $1500 for a paint job and now all my painted parts are scattered across the shop! THIS IS RIDICULOUS AND POOR ETHICS!!! BEWARE OF POWER SPORTS DYNAMICS AND DON'T PREPAY THEM!!! P.S. I only gave them 1 star rating because I can't give a negative 100 star rating!!! THIS HAS TAKEN A TOLL ON MY HEALTH AND CONSUMES MY EVERY THOUGHT!!! PLEASE FINISH MY BIKE!!!

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Came here to pick up some motorcycle parts. There was a small parking lot outside of the store. The…read moregentleman who greeted us and assisted us was very knowledgeable and friendly. He answered all the questions we had. Had a good time here. Will stop by and pick up more stuff if we are around the area.