Went here today for their free Grinch pictures! The line was long but it went pretty quickly and…read moreeveryone was in good spirits. Their workers were really kind and friendly and I would highly recommend giving business to this Harley-Davidson! The worker they had at the door greeting everyone said they wanted to do this for the community, that we are like their family. It was so kind.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

We have a small fleet of ATVs. I do most of the maintenance myself, but are just some things that…read moreneed a professional with the right tools and knowledge. MotoGear is the place I take our equipment. Their technicians are friendly, helpful, knowledgeable, and most importantly, competent. The bikes always come back fixed right the first time. They give estimates and stick to them... no extra work done without authorization, and no unnecessary repairs. The prices are fair and reasonable. Good selection of parts, supplies, and accessories in their store. Definitely consider this shop if you need motor bike or ATV repairs or servicing, or if you are looking for DIY supplies or accessories.

Everyone there is really friendly and knowledgeable. I was a…read morelittle disappointed with the effort they put into my bike. I wanted a professional with more know how than myself to help me fix a lean surge. I had a long talk with one employee who took notes for the technician explaining what I had done already with no improvement. I was ready to pay them However many hours it took even if it needed a complete rebuild. It was only a few days later they finished and called me. The technician never heard about the notes taken and just changed the pilot jet one size. I did eventually figure out that my float level was way off and it runs perfect now. I know they are a very skilled capable shop but it seemed like they just didn't have time for my old bike. I still buy oil and accessories there but probably won't have any more service done.

They are very professional, people orientated and they explain what work they have done and why…read more Excellent job.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

I have a bit of an older bike. The parts aren't readily available sometimes but cycle country has…read morecome through for me multiple times with the right part and great customer service. Brian and the rest of the crew have always been so helpful. helped me accomplish several jobs in a timely manner to keep my bike on the road. I have tried other parts houses, and found service quality and actual parts inventory to be subpar. If you're in need, give the guys a cycle country a call and they'll help you through the whole process. Again to Brian and the whole crew.

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

A.K. Motorcycles. Excellent results. Great Communication…read more Reasonably priced. I purchased a used Kawasaki Vulcan 1500 cruiser. It needed tuned as I was experiencing a performance(carb) issue, an electrical issue, and a cooling issue. I also wanted to upgrade some parts. Aaron diagnosed all issues, made recommendations on repair and sourcing parts, allowed me to order parts from EBay or other sources as needed. He kept me apprised of the labor costs as he discovered items needing repair. Work completed: * Carburetor tune/Clean * Radiator and fan replacement * Tire replacement * Electrical Junction Box replacement * Throttle, Brake , Clutch cable replacement * Spark plug replacement * Choke Cable replacement Results were as expected and bike is running and he guarantees his work and willing to pickup if needed. Great experience. Will brink back when needed.

I highly recommend Aaron for work on your motorcycle. His work reflects high attention to detail…read moreand you will be very pleased with the results. He serviced my KTM 1190 and also installed several accessories. This is the kind of personal service that you rarely get at the dealer. Aaron takes the time to listen and then do an even better job than you expected.

I had been to a couple of other auto wrecking places in the area to get a lot of parts for my 88…read moreSuburban. By far Taylor's was the best. I had to wait a little bit before getting in the yard, but they were pretty busy and the wait was well worth it. Rather than being given a map and and spending a good hour searching for the car I was looking for, they drove me to the exact location and pulled all of the parts I needed. The guy who was pulling them even told me showed me how to swap out future parts that I needed. They spent a long time searching for the exact size spare tire I needed and were even going to mount one on a spare rim If they couldn't find one. Just when I thought that It couldn't get any better, the guy at the front counter told me the price of everything including the spare tire and wheel: WAY cheaper than any other place I had been to. I in fact payed that price for a only a couple of parts that were smaller at other wrecking yards. Overall, the staff was very friendly and knowledgeable. And the prices are very inexpensive. I will be returning here whenever I am in need for any part.

Great Wrecking yard! I called them to see if they had my…read morepart and they did! They pulled the part and then called me to let me know it was pulled and ready to pick up. So Easy!! Great Price too! Will for sure keep them on my list of yards to check out when I need parts.

Amazing work done on my Ohlins shocks by Ed! After the rebuild & revalve, my bike BMW felt like a…read moremagic carpet.... The bike is now compliant yet controlled and best of all, consistent throughout the corner! Ed also took the time to talk me mover the phone to answer my questions before I sent him my suspension. What a great experience, will be back again for more business! Mahalo, J

Ed knows suspension. He has re-valved the forks on 3 of my track motorcycles and 1 street. LE's…read moremethod works, I have never had to worry about suspension holding me back. I ride A group pace. Highly recommend

Richard went above and beyond again! He built exactly what we needed and was extremely…read moreknowledgeable! He helped us figure out exactly what we needed with a great price. The one day turn around time was unbelievable. I can't say enough good things about my experience with this company but in particular Richard. There is something to be said about a good old fashioned hand shake and a job above and beyond that will keep me coming back and recommending my company and others to this store. Thanks again!

I dropped two drivelines off to have the ujoints replaced and balance checked. That cost me over…read more$600. When I got them back, they put the wrong ujoints on the wrong drive lines. Never again. Now, I'll be swapping the ujoints myself because it's an hour to Eugene from where I live and it's not worth my time to drive all the way down there for them to do something they should've got right the first time. I mean, all they do is drivelines.