Our driver did an outstanding job! Navigating Chicago traffic is no easy task, especially around…read moreWrigley Field, but they got us there and back safely, efficiently, and right on time. They remained calm, professional, and courteous throughout the trip, making the ride stress-free for our entire group. We truly appreciated their skill behind the wheel and would absolutely recommend this bus company because of the excellent service we received. Thank you for making our trip such a great experience!

We utilized WCL as airport transportation Great customer…read moreservice They kept us updated on timing accurately vua text And their safety standards and checks were great to insure we got on the right shuttle Both transportation operators gave excellent service

We rented two party buses for my son's wedding. The drivers were amazing and we all had a wonderful…read moretime. Very professional, on time just amazing!

Amazing company! They help my birthday become a hit with just a short notice! The ladies that took…read moremy request were wonderful! Would love to do business with them again!

I booked easy way limo for my wedding. The owner was a pleasure to work with. The driver we had was…read morerespectful and very accommodating to my wedding party! Would definitely book again!

I was in a wedding on September 26th, 2025. I did not personally pay for this limo service, but I…read morestill want to share my experience because it was unfortunately very disappointing. The good: The driver operated the vehicle relatively safely from what I could observe from the back, and we did arrive at our destination without incident. The bad: I sat in the front of the limo (closest to the driver, facing backward). During the ride, I didn't feel any wetness on the floor, but when I got out at the wedding destination, the bottom of my dress was soaking wet with a brown/green liquid. I immediately asked the driver to look into the issue. I pointed out the floor vent under my seat and politely asked him to check what the liquid might be so I could quickly research how to remove the stain before the wedding started in two hours. He said "okay," so I waited on the side of the parking lot for him to turn the limo around and investigate. Instead, he simply drove away. The photos I've attached show him leaving without any apology, assistance, or even an attempt to see what caused the issue. I was polite and calm the entire time, even joking, "Hey, if you can just help me figure out what it is so I can save the day and get the stain out before the wedding, that would be awesome!" I made it clear that I understood accidents happen and that maybe he didn't know there was liquid there--but still, no effort was made to help. There may have been a language barrier, and I'm very compassionate about that. I actually teach English Language Learners, so I know communication is always possible if both sides are willing--but in this case, the driver chose not to help at all. Honestly, he's lucky the bride didn't sit where I did, because if her wedding dress had been ruined, it would've been a much bigger issue. Other notes: The partition was either broken or the driver simply refused to raise it. The advertised sound system was just a small boom box you could plug a phone into, and it only played music in one area of the limo. It felt pretty cheap and not what you'd expect from a professional limo service. Take a look at the limo itself in the photos, looks like it has been side swiped recently. This didn't happen when I was in the vehicle but it certainly says something about this company and the quality of Limo you'll be getting if you choose their abysmal service. Overall, this experience left a really bad impression. A simple apology or a few minutes of help would've made a huge difference, but instead, I left with a ruined dress and zero accountability from the driver or company.

We have used Black Car several times now and appreciate the prompt, professional service. We have…read moremade them our go to for airport transportation.

Outstanding service! I accidentally booked my pickup for 11:00 PM instead of 11:00 AM and didn't…read morerealize it until an hour before landing. I messaged Dan from the flight, and he managed to have a car waiting for us as soon as we stepped out--zero wait time. Huge thanks to Dan and the team for saving the day!"

We selected Cloud9 limo for a 25 person passenger bus for our wedding in September 2018…read more I actually did some extensive online research for limo/bus companies that serviced the west suburbs of Chicago and Cloud9 was one of the most attractive ones that would fit our needs due to (1) good pricing (2) great quality of the selection of transportation options (newer vehicles/buses). They are a legitimate company as some other limos do not even have a decent website or seem to have an address and what gave me comfort in selecting them is that they were always responsive/available whether it was by phone or email. Roberto was our driver and he was there on time. He texted me from his phone once he arrived at the hotel. He arrived 15 min earlier than planned which is always a great thing. He such a nice gentleman and ensured that we were all good/ready before we took off from one location to another. Overall, he was/is a great driver as we had about 20 people in the bus and it was a smooth ride. He delivered us timely and safely from all of our locations/destinations. The limo bus was very clean inside and out and the sound system was solid. Thank you so much for your services. I would 100% recommend Cloud9 and Roberto as a driver. You will be ensured safety and smooth transportation services!

Synopsis: Our terse morning driver was bleeding from the head & yelled at members or our wedding…read moreparty regarding payment. Our evening driver threatened to leave our remaining guests, wedding party, bride & groom because he did not read the schedule provided by our wedding planner & AGAIN thought he had not been paid when he had. I am giving 1 star for the clean & pretty trolley, but the humans involved made for an honestly terrible overall experience. I would NEVER recommend Cloud9 for an important event. Our major issue with Cloud9 was attempting to pay them, despite a contract & down payment from us. They make prepaying quite inconvenient, so we figured with everything else going on, no big deal we will hand them a card on the day. We tried to do this, however, they had no way to accept payment, were not able to process the apple card & therefore wanted to take pictures of our credit card & IDs (uncomfortable). They then demanded a different card, which we provided. However since we had now provided my Father in Laws card & the ID was my husbands, they had a melt down about this as well instead of calming solving it. They angrily called our wedding planner incessantly. Yelled at members of our wedding party, including the groom, during photos. After this was "resolved" & paid (keeping in mind that they are walking away with digital images of our IDs & credit cards..) this information was not communicated with our evening driver, who was AGAIN demanding payment from my Father in Law in front of a trolley full of guests. The driver even THREATENED TO LEAVE our remaining guests, wedding party, bride & groom because he thought he had not been paid when he had & he ALSO had our scheduled times wrong. My Father in Law had to pull up his account statement & show it to the driver in order for him to take us home AT THE CONTRACTED & PAID FOR TIME. Our venue closed at 12, we scheduled our additional two hour time (for MORE MONEY, a part of our signed contract from months before the wedding) from 10:15-12:15. The driver insisted that we should have been back at the hotel by 12 & again threatened to leave. All of this, coupled with an unfriendly, bleeding morning driver leads me to this review. The trolley itself was beautiful, it is a shame that it was absolutely ruined by our experience with Cloud9 employees. Do NOT entrust them with any important events. Additional: 1. Including a screenshot of the "payment options" sent to us, with no "easy and fast online pre-pay" option. The FIRST card provided was given WITH a matching ID. Your company was unable to process this apple card due to outdated & lacking payment processing options. Therefore in the scramble of our wedding day, we provided a NEW card for YOUR convenience & did not update the ID that had previously been given. 2. These raised voice conversations occurred outside of the trolley and/or when no music was playing at all. It did not "come across as yelling" it was raised voice, aggressive yelling. 3. We informed the driver of the blood on his head. He was unconcerned & did not attend to the situation. Regardless of why or how this injury occurred, I consider in unacceptable to have uncovered blood at my wedding or in any other public or professional setting. Calls were in fact placed to our coordinator & our driver DID threaten to leave. You were not there. I was.

The late night pick up was great. There wasn't too much of a wait as the airport was extremely busy…read morefor that time of day/night. I would recommend using this service to my family & friends. I was traveling with cousins and one of them used this service as well as she was very pleased with her transportation; and the cost for the ride was exceptional. One service wanted to charge double to what P & B Custom Transportation charged. The drawback is there isn't a way to pay the driver with a credit card. However, that is my only complaint.

I utilized this company for my travel between ORD to downtown and the experience was wonderful. The…read moredriver was on time, friendly and courteous. The ride was comfortable and clean. I would not hesitate to take on this service again once I return back to the windy city. Thank you P&B transportation. -Brian

When our flight was delayed by 8 hours and we arrive at O'Hare at 2:30 am it was so great to call…read moreand hear that our driver was waiting for us on a cold February night. Driver was courteous and had us home and me in be by 3:15am. Office staff was great handling our call from Mexico and reassuring us that someone would be there when we got in. The pick up the week before was prompt at 5:30 am and delivered us quickly and efficiently. Highly recommend them. I have been dealing with them for oer 40 years and always pleased.

We were stranded at O'Hare because O'Hare-Midway limousine service entered our return…read moretransportation on 6/9 instead of 5/12. And when we called to be picked up we were told that they did not have any way of getting us home, and that they had no way to make it right. We were on our own. Their service used to be much better. However, NEVER will we use this firm again.

We hired this company to take us to the airport. They didn't show up at expected promised time. I…read morecalled and spoke with someone name Asim. He was very rude on the phone. It was clear that they made a mistake. He even had the nerve to hang up on me after I questioned the mixed up. He was so rude and unprofessional. Stay away from this company or else you'll be stranded.

Wonderful car service. Polite, expedient, friendly, professional & beautiful vehicles. Thanks to…read moreMichael and his team. Aloha!