Everything about this place is amazing!! I've been coming since January and couldn't imagine going…read moreto another nail salon. Amazing staff, amazing service, and amazing drinks. 10/10!!

I apologize for the long post in advance...lol. I have been coming here for over a yr and had…read morepreviously had nothing but good experiences. I only allow Sara to do my nails. She deserves 5+ stars. There is a male who is either the mgr or owner. He was the first one to start treating me poorly. I had to return due to gel polish coming off 1 nail....which had never happened & hasn't happened since. It was at about the week mark and Sara was happy to fix it. I had scheduled a slightly earlier appt but had an unavoidable delay. So, I came in later in my lunch break and explained if she couldn't do it I would return after work since I was ~20 min. later than planned....on me. She asked her current client if she would mind if she fixed the 1nail & the client was super nice, said no prob. I had already pulled out $10 to give Sara. B4 I could hand it to her, the man at front began yelling at me telling me I better tip her. Sara became upset saying that I owed her no tip bc the polish shouldn't have chipped. She tried to refuse the tip but I insisted bc she had been nice enough to fit me in. Fast-forward about 4 mos & Sara left on vac for a month. My nails were lasting nicely but after 3 weeks i decided on a polish chg due to an event I had. Person new 2 me spent about 10 minutes thoroughly inspecting my nails and wouldn't answer if there was a problem. She walked off & returned to do the same thing a couple of times insisting that I did not have gel polish on my nails. I told her that was not true. She then went to one of the? Asst mgrs who came over and said the same thing. I told them to look at my toes to see the perfect match...which is impossible to achieve unless it's the same substance. They then insisted that i had powder. I told them I had only done powder once in my life, it wasn't with them and I would never do it again (side note...as a physician, it is not rec due to most salons' communal dipping which is unsanitary and increases risk of infection). This went on for another 10 min to the point that they lied and said they checked the system to verify my last service and insisted it was dip. I then insisted on seeing proof of that at which time they changed and said it must be acrylic. Again, have only done that once...not with them. I prefer gel. They then "apologized" and said it was just because "those services cost more"...??!!!...what the what??!!!...and that had what to do with me and my request to change my GEL POLISH??!! At that point I became upset and told them that I did not appreciate the way they were talking to me and implying as though I had done something wrong or unscrupulous. They again apologized saying they would take care of me, but then began insisting that Sara must have added extra coats of polish or topcoat???!!!. So, now i felt they were then trying to drag her name thru the mud and imply she had done something wrong. Meanwhile the sweet young lady that was changing the polish on my toes was done while the person working on my nails hadn't started. I wouldn't have come back if it wasn't for Sara. Fast forward two visits later and I had my sister with me who has Alzheimer's. It was a Wed and when we checked out, I reminded the lady checking me out (also either mgr or co-owner) to add my sr citizen discount. She asked for my id despite me having been there for well over a year getting that discount or the medical discount on Mondays. No prob. I showed her and she proceeded to tell me that I was not old enough...I'm 59 soon to be 60. She insisted that it has always been 65 for the discount. I calmly said no one had ever said that in the entire time i had been coming (& that included her but I didn't go there). She insisted it has always been the policy, followed by running outside to check their promo board......I pointed out that most places start sr discounts at 55, to which she replied that they are their own business separate from anyone else. She pointed out that i couldn't use my points and a sr discount together anyway so rec i use my points. When i paid for my sister's, she started again b4 she even looked at her driver's license. I pointed out that my sister was 66! She seemed disappointed . It's a 10% discount!! I get that businesses are likely feeling the economic crunch...but so are consumers! Don't offer the discounts if you don't intend for them to be used. I soo used to love this place. I would have given them a rating of 10 on the 5 point scale... but they charge too much (plus i tip 20%) to be treated poorly. I will likely continue going bc of Sara...she is the best and I always get tons of compliments on my nails. Mani/pedis should be a relaxing experience. It's sad that many of the nail salons have a way of stressing you out more than when you entered. If this continues, I will likely have to start searching for a new place. Good luck to you, maybe your experience will be better than mine.

They always do an amazing job and are just the sweetest people! The shop is super clean. They have…read morea huge selection of colors and keep them fresh.

I called this morning before coming in and got an appointment for 2PM. This was my first time here…read more I took off one star because I arrived on time but was not sat until 2:33 because they were backed up. I admit I was upset, i didn't mind waiting, but no one said anything to me other than asking if i had an appointment and after i answered yes, i sat for 30 mins without an update. Anyhow, when i did get sat, i got a full set, color powder, the male that works there did my nails (i didn't catch his name), but he finished within 45 minutes. It was fast, but it was good work. He made sure all of the lengths were even, and made sure i liked the shape and color. I would say the pricing here is average to any other nail salon. I paid $43 for my set - i did not need a soak off or anything. ***They do have screens set up to separate customers from employees to reduce spread as much as possible*** Pros: The place is pretty quiet, so pretty relaxing They have drinks: water, coffee, soda, etc. They have WiFi They almost have gift cards! Cons: Wait period w/ no updates Honestly, other than the beginning, i really liked my overall experience, hence why I still gave 4 stars. If you come, you can see that they really are trying their best!

Pedicure done by Mai. She left my little tootsies feeling good!…read more I've been coming to Fairmont Nails & Spa for YEARS, and I've followed Tommy and Yen whenever they've moved for 20+ years. They work 6 days a week and are always consistent. They take the time to get to know their customers and they have a huge number of regulars. I don't even have to tell Tommy how I want my nails done. He already knows, and when I went through a phase where I wanted something different every time, Yen put her best creative foot forward and never let me down. The ladies that do the pedicures are all great and friendly. We have conversations about their families and ours. We discuss our vacations and plans. It's an open area with a spa-like atmosphere. There is a separate room for waxing and they have contemporary music playing, while the TVs show whatever talk show/news is currently on with subtitles so you know what's going on. I have zero intentions of going somewhere else for my manicures and pedicures. When you have a good place, you don't leave.

I went here a few times and they did well. After a few…read morevisits the quality in work and customer service depleted. I always tip and normally make an appointment. I didn't have time to get my nails done again, so I popped in for a removal. The tech burned my nail and I reacted, she did not apologize or seem to care. When I sat down, she insulted me saying my nails grew out so long. She improperly removed the acrylic set and even tried ripping them off with an extra acrylic nail. She left artificial nail on all of my nails, I realized this when my nails have been in pain. As seen in the photo, my real nail beneath the artificial residue. I have chipped a piece off of the artificial left on top of my real nail, seen in photo 4 in my palm. This is an outrageous way to treat a paying customer, let alone anyone. I am not going to the salon to rectify this so they can cause more damage. I have previously voiced my concern at a separate visit, about the lack of professionalism and aggressive practice done by some of the techs here. It does not seem to me like this salon truly cares about all of their customers and that is disappointing because I had referred family to this salon but will be warning them to save their money and health of their nails. Also worth noting they would only offer certain customers a water, never once did they offer me a water.

I received a sealed gift certificate for Christmas. When I opened it, I realized the date expired…read more It was an unintentional mistake. I called the salon thinking surely they would honor it but they refused. That is basically theft. I was a patron there for years but I quit going bc they raised prices and I had issues with my Shellac chipping quickly.

I Went in there to get my nails removed since some came off, $10 service. Tipped my guy $5, however…read morewhen I needed to pay their system was down, which I understood and was waiting awhile for them to get it up. They asked if I had cash to pay which after tipping I only had $9. They then said there is an atm in the back, I told them no because I didn't want to pay the fee. Then they said it's only a penny fee which I knew wasn't true but they pressured me to go get money out from it so I could pay cash. Now here I am getting that $3 fee I knew would be coming. Just upset how this use to my go to place but over time prices kept going up and then this bad experience.

My favorite spot! Every time i come here they get my nails perfect and clean every single time…read morewithout a miss

Just moved to DP/La Porte area and chose this salon based on other reviews. Lin (sp?) did my fill…read moreand reshape and I looooove them. I'll be back for sure, fast, affordable and attentive work, highly recommend! No frills but great attention to detail.

If I could give this zero stars, I would. I'm hoping that this helps the next potential customer…read more I'm a first time customer to this nail salon and I heard great things about this place. I called to make an appointment and explained that I had builder gel on my nails and I wanted it removed. I wanted the builder gel off because it was lifting in certain spots and I generally get light colors and I didn't like the spots showing through. While making the appointment, I was never asked for my name, they said "ok, see you at 5:30!" I arrived around 5:15, 5:20. I was not greeted nor was I ever asked what my name was. I then again explained my wants another employee and she asked if I wanted a pedicure as well. I agreed to the gel pedicure and I was shown to the pedicure seat. A woman named Jenny, never introduced herself (there was a name on her equipment) starts going to town all while having a lollipop in her mouth. She never tried making small talk with me, but she was speaking in her native language with other employees. Every person that walked in, she'd turn around but never greeted them. She put the color on one nail and asked if I liked it and I said "as long as it covers the white spots, that's why I wanted them off". She swears that I didn't say that, but I know for a fact I did, because I had no problem telling the other 3 people that I had spoken to prior! She then proceeds to file off my builder gel and asked me to soak my nails in a small container filled with acetone. The container was smaller than a salsa bowl at a restaurant, and one on the containers had acetone with red flakes in there, as if it was already used or not clean. Once she had the base/foundation of my nails on, she asked how I wanted my French tip to look, at this point, I wanted to hurry up and get out of that place. I told her to leave my nails the way they were because it wasn't getting any better. By the end of the builder gel application, she cut my thumb by "filing" my nail (she used her drill under my nail, by my free edge). The pedicure, which I opted for the deluxe shellac, she "massaged" each leg for a solid 2 minutes. She tried to save the appointment by saying things like "that's a nice color" and "it looks so pretty" but it was too late! My first and last time ever stepping foot in this place. I still paid for whatever services were rendered, but I will have to go and get them fixed elsewhere.

Very professional and courteous technicians. Always do a great job on my nails! Highly recommend!read more

I have been coming here for 20 years for all my waxing on my eyebrows and lips. Li does the best…read morejob and I won't go anywhere else.

I asked for white tip but these are half white and the line is almost straight... I normally like…read morecoming here but I was disappointed this time.

Great place! Got nails done here and ended up having beautiful nails for my engagement!! Very…read moreaffordable as well. Highly recommend!

She did a good job on my pedicure but it was hard to understand her because of her accent and…read morespeaking low. I changed my mind on the type of polish, regular to shellac. She started laughing and speaking in Vietnamese with other employees. It was very obvious it was about me. When I paid my bill she wrote the total on a piece of paper. I couldn't read it, so another employee put it on a calculator. While he was doing that, she did the finger twirl over her ear, indicating I was crazy. I almost didn't leave a tip, but she did a good job so I left one. I may go back, undecided.

I wouldn't recommend! I went in for a pedicure, and polish gel polish on toes. The lady legit put 3…read moreto 4 coats on my toes. The polish is so darn thick. The lady that did my nails was talking about me in their language as I was making suggestions. She and the lady next to her "laughed" as they were talking about me. Kathy was my nail tech. I feel she rushed and the lady that did my pedicure messed up my toes bad. Only recommendation the guy made was can I come back tomorrow. Well NO! I have work he then proceed to give me 10 off. I will never go to this place again! So I will not recommend! The only reason I'm giving a 1 is because I can give a ZERO! Do not come here.

I went to get a pedicure here on Saturday 1/3 with my friend right when they opened. We were…read moregreeting and sat down quickly, which was great. We choose our colors, everything was moving smoothly until, I bent down to mention to my technician that I would like to add a color under the glitter because it was very see through, not like it looked like in the book. She ignored me, at this point she had already done one layer on my feet, my friend had to reach other and tell her tech that I wanted to add a color beneath the glitter... she seemed confused and was also ignoring her coworker. More people became involved and they seemed to have misunderstood and though she was painting the wrong color I said no, I just want a color underneath the glitter... well we went on right... well while we continued the paint job wasn't good so I again, asked her to add more color because I could still see my nail bed and she again, ignored me, and after that everything became very uncomfortable. I was upset, I'm sure she was upset, because other people kept having to explain to her what to do... well as she was filing my nails I felt as if I got cut. She was being rough with my feet. I don't usually flinch but I moved my feet in the moment. The massage soon after was painful too she was being very rough through out the whole thing. That's just to summarize what happened that day. Now it's Monday, 1/5 and I have an infection on my toe. It began to get red yesterday 1/4, and today I have pus and it's hard to walk. I hope whoever reads these contacts me and as for my friend, who was kind enough to pay for both of us, deserves a refund. Atleast for my part of the service.

This place is hands down the best nail salon I've ever visited! The nail technicians are so sweet…read moreand take their time! Nelson is my go to for nails! He does such a great job and it's so kind. The relaxing ambiance and comfy seating, made for a wonderful experience.

I love this place. They are always so kind and my nails always look amazing. They do exactly what I…read morerequest.