I concur with many of the reviews here. The facilities are very nice - roomy gym with lots of equipment, numerous classes (though crowded), gym, wonderful locker rooms and a beautiful indoor and outdoor pool. The problem is and has always been the staff. They have a very "devil may care" attitude. I use mainly the weight room and years ago, we approached membership staff to see if there was any flexibility or deals as they are so much higher than everyone else. If you have a family and use the other amenities it makes sense but not so much for us. They clearly didn't care to make any effort so we left and joined another perfectly adequate club without an outdoor pool or sport courts for a fraction of the price. No, the steam room doesn't smell as nice. Oh well. But my wife likes the amenities so we joined again and put the whole family on. After three months the kids weren't using it so I called to take them off. Three times I was told someone would get back to me and no one ever did. So I emailed the two people who had been soliciting us to join, who then pointed me to the general manager, who then passed me off to the membership services manager, who then told me I had to come into the club to make the changes. By now two months have gone by. Geez, if anyone had mentioned that the first time (or second or third or fourth) I could have taken care of it then. So we're cancelling our membership again. I can't get away with treating my clients this way. It's a nice club but I have a difficult time giving money to a company that treats people like this, especially when they're spending more than they would virtually any other place. read more

Just came back from lifetime fitness south Austin and was extremely disrespected by a front desk person named Brandon. The guy was arrogant and disrespectful. I have been a member for 10 years and never expected to be treated that way, he yelled at me like I didn't understand English just because I have an accent. I just canceled my membership after 10 years because of this guys. I have been paying over 2k a year for a family membership. The customer service is TERRIBLE. They act like they are doing you a favor. Management needs to get on top of this ASAP. read more

The staff are terrible and untrained. This truly is a gym only for the people who want to flex the membership. Having paid $350 in admin fees and $100 for membership monthly, I expect to get better customer service than one I could find at a Wendy's. I waited at the personal training desk for over 30 minutes and was still never helped. I was told run around the facility before ending up exactly where I began. Save your money. If you're interested in improving your health, look for a personal trainer in Austin who will work with you every step of the way. Don't pay $100 monthly for a muscular towel boy. We all deserve better. read more

First time going back to the gym since March and I wish I had never gone. NO ONE WEARS A MASK HERE. There were 9 people in a sauna with no mask!!! I was trying to enjoy my swim until the group of swim team finished. All were gathered around me with no sense of social distancing. People are using equipment and not cleaning it after. No one really wearing a mask at all upstairs except to walk in the halls. Very disappointed. I need to workout but it is hard for me morally to support a business that does nothing to try to reduce the risk. read more

Beth, who has almost 20 years experience in massage therapy is wonderful. Getting a massage from her is like being in a cloud wrapped in water with some Swedish deep tissue massage mixed in where you need it, it's wonderful. She's also an excellent yoga instructor and her voice melts over you like butter which makes even the hardest ashtanga class very wonderful! All the instructors are great and work very hard. The studio is clean and they are thoughtful. read more

My review is not based on equipment or facilities. It is strictly based on the staff. I was extremely disappointed in the timeliness of communications. In multiple instances, I was given the "runaround" on situations that I was trying to resolve. On one occasion, it took me literally 2 weeks to get into contact with one particular manager. The only reason I even got in contact was because I drove into the office and yelled at staff. Also, I purchased a package of massages to save money. Instead, the spa never deducted my credits from the package. This resulted in me losing money on the package. Finally, in-case you ever do decide to be a part of the gym,NEVER have the physical training department have you on autopay. It is an absolute NIGHTMARE to get off and near impossible to get your money back in the event you do decide to stop training. I have spent thousands and thousands of dollars at this gym and was really starting to like the facility. Unfortunately, some of the employees and lack of communication really made the experience a nightmare. Shout out to Doug though. He is a great trainer. read more

Ten years a member Tried to cancel membership and was rudely told policy IS a 30 day notice after I informed them not coming back ever The circle jerk manager of membership services is an air head whose sole purpose is the CORP mantra Check your membership agreement was his response No flexibility, paying fir 30 days membership $100 for no reason What a holes!! read more

RUDE EMPLOYEES IN THE FRONT... Been a member since 2014, had a billing issue yesterday MORNING 11.28.2016. Reached out to NW Life Time-Jennifer or someone with a J name was rude enough to tell my partner that they couldn't enter. Doing your job is one thing, but being a professional is another! Again, No customer service SKILLS what so ever, told me that she handles all billing, but didn't offer to fix the issue. Again, nice place to work out in, they will charge you a $1.25 for a subscription to their magazine WITHOUT your knowledge, pools may close down for 2 weeks no adjustments in pricing, but still expects payments. Staff attitudes STINK, but the place is decent. LIFT TIME FITNESS find better staff who actually care about their customers and clients who are keeping an ACTIVE MEMBERSHIP for 2 years Plus, also who has referred additional business that has signed up. Stop hiring KIDS THAT HAVE NO RESPECT FOR BUSINESS. Its truly unfortunate that the staff doesn't match the facility. read more

Second time at the pool at this location and it's a little ghetto. In the span of an hour I've seen a guy in his boxer briefs swimming laps and sitting on the side of the pool numerous times with his legs up exposing himself, an old couple in swimsuits stretching one another out on their yoga mats amongst the chairs and people coming straight from a workout in full dress jumping in the pool (leggings, sports bra and all). What are we doing people?! Did you forget you're in public? read more

Unsavory business practices. MLM in hallways on weekends. Teenagers everywhere. Overcrowded.

I love this location! The spa inside the gym has great hair stylists, Melissa does amazing mani/pedis and Nico is a wonderful manager. The gym has great equipment and everyone is extremely helpful. Definitely the best gym experience I've ever had! Thanks LifeTime! read more

Professionalism and human decency has completely missed this place. I called to put my account on hold because I'm taking care of my sick mother. I was told that I HAD to come in and sign paperwork. They explained they needed my signature on one piece of paper. Why can't this be emailed to me, I email much more important documents to clients on an everyday basis. I asked if I literally had to leave the hospital and come down there and they said yes! I literally asked that and got that response. No sorry, nothing. This is not a normal circumstance. I don't understand why you can't put your members first. There are so many places we can choose to go workout! This has completely soured my long time membership with you. read more

Shady cancellation policy. You have to go to the location to cancel, something as simple as cancellation can be done over the phone. Saving you time and gas (I moved away from this location). When you do finally get there, you have to bill for an entire month before cancellation occurs. I cancelled on Oct 2nd, so I get to pay two months (Oct. AND Nov.) of unused gym membership (~$200). This policy outweighed anything positive I may have had to say about the facility. Avoid if possible. read more

I've been a member for about six months and so far I mostly love LTF. It seems like they have added more classes, which I really like: Dance Jam is my fave, dancing to raunchy radio hits (e.g. Flo Rida and J. Lo) and you'll never be the worst or best person in class, and you may surprise yourself by how low (or how often) you can drop it. But watch out, other routine activities in the week can be adversely effected from all that squatting to the beat... Most people will mention the price so I'll say, LTF is a good investment considering the amenities and the amount of time I spend, or would want to spend there. And, considering how often I skip going out to a bar or club in favor of going to the gym, it's probably saving me money. Shoot, might even be paying for itself at least once over (I have been known to skip going to a dance club on a Saturday night in favor of treadmill dancing, do that a few times a month and you're making money!). I have a couple gripes that bring this place down to 4 stars: it's unbearably hot in the cardio area, you're supposed to sweat from exertion, not ambient heat; the treadmills' heart rate don't monitors work; and I can't figure out how to listen to the TVs in the cardio area, every other gym I've been to have radios on the treadmills. But my main issue is the bathrooms are absolutely atrocious. And I used to go to Gold's Gym on Ben White. The stainless steel stalls are never polished and rife with rust stains. You know what rust stains in a women's restroom actually look like, right? Think about it for a second. There are corners that seem like they've never been cleaned. A random bucket filled with random liquid. An open pipe that you can here and see liquid going through when you flush. I've been to nicer restrooms at rest stops on I-35. What's bizarre is the changing room, shower, and saunas all appear clean (except, someone please dust the fake plant in there, is more dust than plant!). If anything needs an upgrade in this place, the bathrooms should be remodeled in a way that they will be easier to clean (check out the ones at HEB on Brodie). Or you're just forcing people to pee in the showers. Just saying... read more

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I will never go back here. The child care is just scary. I went a few times. Every time I asked that my son not use the video game systems (which they use in place of actually watching the kids). And yet I usually found him huddled over there anyway, even though he was way too young to even operate them. The final straw was when I went in and couldn't find my barely two year old daughter. The care giver was watching tv and made no move to help or get up when I started looking for her/panicking. She stayed sitting down while I searched the while place. I found her in the tunnel system for older kids, unable to get out of the tube and crying her eyes out. I complained to several people but nothing was done. I was told that they "can't watch everyone"?? Them don't have a child watch! I immediately cancelled my membership. Parents: be warned. read more

I recently downloaded a 7 day free pass to try out Lifetime Fitness that is less than a block from my house. I have been a 24 Hour Fitness member since 2004, but I was getting bored with the classes and such, so I figured I would see how I liked the classes and amenities at Lifetime for a week and consider joining. Unfortunately, I was unable to see how going to Lifetime would fit into my schedule because the week pass only allowed me to go between 8 a.m. and 9 p.m. I have to be at work by 8:30, and I usually work out in the mornings. I didn't get to try out any of the early morning classes that I would have liked to try, but I managed to make it each afternoon instead since that is all the pass allowed for. Outside of not being able to see how this gym would fit into my lifestyle, I would still not join this gym for a variety of reasons. I personally find my experience appalling. When I first downloaded my pass, a very nice person named Donald emailed me and asked me why I wanted to try out out Lifetime and when I would like to come in for the tour. I expressed that a friend and I would like to come together and that we would be able to arrive sometime between 5:30 and 6 p.m. on June 18. He emailed me back to let us know that he set something up for us at 5:45 and to be sure to bring a form of ID when we came in. I was very excited at this point. This email exchange was unfortunately the most positive part of my dealings with Lifetime Fitness. As soon as my friend Jennifer and I arrived at the club, I showed the woman at the front desk my pass and said we had an appointment for a tour at 5:45. She looked confused and rudely said, "Oh...Do you know who you talked to about that?" I told her "Donald" was his name, and she laughed, then leaned over to the person next to her and said "Donald sent them" in a mocking tone. I still don't know what was funny about that. Is Donald not a real person? He seemed pretty real to me. I have no idea. After this whole ordeal, we filled out some forms and were taken over to one of the sales offices. I only know this guy's name because he stapled his business card to our guest pass, not because he actually introduced himself. He acted as if he were in a rush to get somewhere, because he quickly ran through the pricing options (and I still don't understand the difference between Platinum and Onyx, but since he wasn't slowing down to see if we had questions, I figured I shouldn't keep him from whatever he was in such a rush to get to). He gave us our guest passes then sent us off on our way as he exited the gym. He didn't even offer us a tour. So we wandered around on our own for about 30 minutes. Everything was very nice and clean. I was especially impressed by the changing/locker rooms and the towels that the gym made available to guests. I was also impressed by the extensive yoga schedule (after we stumbled across the yoga area accidentally while wandering) and the two group workout studios. I would have been much more impressed if the staff hadn't been so rude to us. I downloaded this guest pass hoping that Lifetime Fitness would blow me out of the water so much that I wouldn't mind spending an extra 30 bucks a month (I think?) to go to Lifetime instead of 24 Hour Fitness. The amenities were VERY nice, but I just can't stand people being so rude to me and acting like I am wasting their time. At 24 Hour Fitness, every single time I come in, they scan my card, read my name off my ID and say "Thanks Chelsea, Have a great workout." From Lifetime, I would have even settled for a smile from the front desk throughout the course of the week. Additionally (and I think this is partially a result of not getting the tour), we were unaware that the rock wall was only open from 11-4. Since we downloaded our guest passes on Friday, that weekend would have been the time to check it out since we both have day jobs. We missed our opportunity and didn't get to try out the rock wall. I was very disappointed, as this was one of the main things I was really excited about. Is it really never open on weekday evenings? This seems inconvenient to me. So much to my dismay, I will not be purchasing a Lifetime Fitness membership anytime soon. Considering I didn't get to try any of the morning classes (which are the ones that would make up my weekly routine) and the fact that the staff members are rude, I'll stick with 24 Hour Fitness. I seriously hope this is not the way that all Lifetime Fitness centers conduct business. read more

Anyone who thinks the staff is to blame for the sometimes messy facility is blind. The staff does great and works around the clock to try and up keep this HUGE building. It's the careless members and their snotty nose kids that trash the place and treat it with no respect. The staff tries really hard and works a lot of hours and has to deals with a lot of people who think their poop don't stink. I for one love this place and gladly pay the fees and dues to be a member. This gym has changed my life for the better for sure. The staff are all friendly and ready to help, there is more equipment than you'll ever need, and there are also some cool members as well. Two thumbs up guys. read more

This place is pretty good I mean they have treadmills, stepping machines, exercise bikes, rowing machines, and more! Tons of stuff for you exercise and get in shape with. Also they have a pool and the facility is pretty clean. read more

I have a love hate relationship with Lifetime. Don't get me wrong - it's a fantastic gym, but for the amount of money I pay I deserve more... Lifetime offers my family 2 pools, watersides, rocking climbing, and an amazing childcare center. The childcare center isn't a small room with a tv. There are Mac computers with games, a private gym, and a playground (inside and out). My son takes rock climbing and swimming lessons there (both instructors are amazing). He also attends their camp on days that he doesn't have school and In the summer. Lifetime offers me cardio equipment, group classes, cycling, yoga, and Pilates (I'm not a lifter, but my husband is). There is a vast variety of gym equipment - especially cardio. The negative: no personal TVs on the cardio equipment. Not a huge deal, but a lot of gyms (for significantly less money) have them. The women's locker room's bathroom is beyond disgusting. There has not been one time that I have gone in there wondering if I can just hold it until I get upstairs or home. The front desk staff are outstanding, but the cafe staff are not trained properly. They can not tell you if the protein is gluten free or other food items I've questioned. It's one thing to not know - it's another to say I don't know, look at me like I just asked you to cure cancer, and then not try to find the answer. On top of that they have overcharged me sooo many times. So moral of this review: great gym, but expect more for the money I pay ever month - especially because I pay extra for lessons x 3. read more

Spotty customer service. Sometimes the team at the front desk are welcoming and engaging, and other times, they barely look at you as they grab your card to check you through. Lockers and showers are frequently dirty, and I've seen something as simple as a towel hook next to a shower broken and not replaced for weeks at a time. And I hope you don't ever have a customer service problem, because their Customer Service Manager, Michael, is a nice young guy - but doesn't understand how customer service works. Very quickly likes to argue with you - clearly defending the corporation's right to charge you the highest fees in the area, but nothing when things go wrong. I begrudgingly pay the monthly fee, but beware, would switch in a minute if my particular sport (squash) was offered somewhere else. read more

I really loved working out at Lifetime and I think they do have great amenities. The reason I don't rate them higher is due cancellation policies.So many loopholes. My advice: Read the fine print. Keep all paperwork. Go in person to discuss ANYTHING related to your account. Check your billing statements even after canceling or putting your account on hold. read more

Its been almost a year now & I'm still beyond happy. We are using more services & now that my daughter is 5 the child programs are even better! Since joining I have seen them upgrade about 50 cardio machines, squat racks, about 12 new weight machines & 6-7 free weight toys. The pools were cleaned, steam rooms revamped & bunch of other things that have shown the commitment this gym has to be first class. Front desk staff is great & always trying to multitask 15 things. read more

I've been a member here for about a year now, so I got the hang of the system and have had good and bad experiences here. I still think the facilities are still pretty nice (see my last review), but the thing I don't like is the way they try to squeeze every penny out of your pocket. All their rules, contracts, etc. are designed to get as much money out of you as possible. For example, their billing is set up so that if you want to put a hold on your membership or cancel, it basically takes two additional months. So let's say you wanted to quit in mid-April, well, guess what, they don't stop charging you until June! It doesn't make sense. You should be able to stop and have the last billing stop at least in May, if not sooner! I think it's BS. They also train their customer service people to give you the same line, "I know it's terrible, and I wish I could do something about it, but I can't." See this way, it makes them feel good about themselves for screwing you over. I got the same exact line from three people there I talked to. Kind of makes you feel like it's all just a show and they don't really give a crap about you. All they see are dollar signs. The food there is pretty expensive and not even that healthy sometimes. Pesto chicken, for example, has soo much fat in it. They have a sign up that says something to the effect of "if it's here, it's healthy." Well, I disagree. Definitely check all the labels before you buy anything. read more

One star because we cancelled our account and have still been billed- 2 years later. Lifetime Fitness is not a bad gym- it's actually a very nice gym. Sometimes overcrowded but a nice gym all the same. You get what you pay for. We thought our rep, Brian Deleon, seemed a superiorly nice/honest fellow until we no longer wanted our membership. We physically went in to cancel and asked to cancel. He suggested a plan where Lifetime would suspend our account and charge up 10 dollars a month to hold our accounts. We said sure- why not? 3 months later we still were not planning on going back and requested to cancel the account. We called our rep, Brian Deleon, and told him that nothing had changed and asked him to please cancel the account. Brian said he would. We thought we were finished and were very happy with our Lifetime Fitness experience. I would have even given them 5 stars. However... 2 years later we no longer even live in the same state and we start getting notices that we are late on our 10 dollar payments to hold our account. Apparently the rep had not cancelled our account and we had been billed for the "gym membership hold" for TWO YEARS. We finally got in touch with billing at Lifetime Fitness and told them our story. While the were apologetic and "decided" to cancel the pending $20 charge and give us partial compensation for the two years we had been billed.... they will not refund the rest of the hold money because the rep claimed we never called to fully cancel the account. I don't know if the Brian Deleon is trying to save his butt, just doesn't care or doesn't remember but we absolutely 300% did ask for our accounts to be cancelled multiple times and this was never taken care of. It's a shame it came to this because I do believe he is a decent person but his denial is offensive. We wanted to cancel the membership in the FIRST PLACE. If you decide to use Lifetime Fitness be aware that they employ high pressure tactics for keeping memberships open that YOU may not want to keep open and worse than that- if it doesn't suit their needs or concerns that they will LIE about customer communications. The moral of the story: Just stick to your guns when canceling an account and go in person if you can to make sure it gets 100% completed. You may also want to get something in writing like a 'I PLEDGE TO CLOSE YOUR ACCOUNT' since the word/promise of the rep is apparently worthless and accounting will, apparently, have limited ability to help you. read more

I've got mixed feelings about lifetime. Sometimes I really like it. Other times I want to light it on fire. I'll explain. Reason to Love it: it's huge, great equipment, seems to be clean and all up to date. It's bright, has a good vibe to workout in. Reason to HATE it: biggest reason, too many damn high school kids messing around. Why the hell are you here anyway, go to your school gym or a Recreation center, or even a golds gym. People who pay $90 a month on a gym don't want to bother with a bunch of kids taking up space and using the weights. Which reminds me of reason 2, $90 is a ton to spend for a gym membership, specially if you're not using all of the facility. Not a big deal, but watching every meat head stare at themselves in the mirror the entire time is a but comical Also the food in the cafe should be cheaper, we're already there. Stop raping us, and stop pretending everything is healthy. Bottom line is, great place to workout. Choose the best times to go and you'll love it, but go during high school mating season, and you'd just rather be fat than return to this gym. I'd tell you the best times to go to the gym. But that seems weird, since I don't want you there. read more

Great rock climbing wall. Four water slides. Many fitness class options. Never wait for a machine. Inside pool and outside pool. Earn Lifetime bucks to use towards services such as Pilates. The gym has a lot to offer, when it is available. Unfortunately, every time I have been here something has been broken or unavailable. The Pilates classes are no longer offered. You can put your membership on hold for no charge (except the monthly 12$ fee that they neglected to tell us about). You must come in to cancel the membership, but when you get here no one is available to help you. I suggest checking out another gym before coming here. read more

I've been on a mission this year to lose weight and get in shape, so I made the rounds of several local gyms to decide on a membership. I spent a few hours at Lifetime one afternoon, and while I can admit that the locker rooms are great, there are lots of machines available, and the pool is pretty cool... I decided on 24 hour fitness instead. There are several reasons why I didn't choose Lifetime. For one, although I'm a teacher and I adore (well-behaved) kids, I go to the gym to get away, for god's sake. The screaming kids peeling around the corners at top speed drove me insane. I had to stop myself from giving my stern teacher face and saying, "Walking feet, please!" There's a reason there's a daycare, people. Plop your offspring in, lock the door, and go do some yoga. They'll be fine for an hour or so and we can all enjoy the peace and quiet. Anyhow. Another disappointment I had with Lifetime is that I didn't see any personal TVs on the cardio machines... although I read here there are some. My past and current gyms have had personal TVs on all of their elliptical and treadmills. That's a big deal to me... I tend to think up any ridiculous excuse in the world to not go to the gym. But if there's a TV there that I can control, I really don't have an excuse not to go, do I? Why sit on the couch sleepily watching Lost when I could be sweating on a treadmill agonizing over the eternal question (Jack or Sawyer? Sawyer or Jack? Sayid, maybe?)? Finally, price. Lifetime is ridiculously expensive. Unless they hand out champagne after every workout, I don't see the justification to pay 70 bucks a month. Hell, if I'm gonna pay that much, I'll go back to Castle Hill. That place was awesome. p.s. As an added note, I recently found out that an ex-boyfriend (who I'd really rather not ever see again) works out here. Another reason I'm glad I didn't go with Lifetime- phew! read more

Great facilities. Brand new equipment. Very clean. Very pricey. There is also lots of good group classes for those people who get bored doing typical cardio machines and weight training. I've gone with the GF to the following classes (In order from easiest to toughest): Cycling, Strictly Strength, Cardio Kickboxing, and Kettle Bell strength. That kettle bell class kicked my ass... I was sore for a solid 3-4 days... lol. The kickboxing class is a ridiculously tiring cardio workout. Great for people who hate running as much as I do. The pool area is large and clean, and includes two hot tubs and a steam room. Not to mention to large pools to swim in. I usually go around 10pm and its rather empty. So no need to deal with little kids running around. The basketball court is nice as well. The actual basketball games being played are terrible however. For people who actually like good competition and are used to playing on courts with more experienced/non-douchebags (I played at gregory gym for the past 6 years, best in Austin imo) the basketball being played here at Lifetime will frustrate the hell out of you. Mostly because the level of douche is way too high... All in all, lifetime fitness delivers on its promise to be the industry leader in providing members the top notch fitness facility available. Unfortunately, the price is very high ($145 for a couples membership) and the basketball court is full of douchebaggery. read more

Really, any place that can get to me to wake up and work-out at 6 am should be awarded 5 stars, because that is quite a feat. I really could just move in here. So maybe I am still a little starry-eyed, because this gym is new and I am so excited about all the perks. + Indoor/outdoor pool + whirlpools + cafe + lots of group fitness classes + the steam room!! Ahhh . . . The steam room might be my favorite part, they pump in menthol with the steam. I left relaxed and my head cleared. (fyi-they fill up the menthol spray on Mondays, so beware! It is very strong on Mondays) Was slightly annoyed with the woman who brought 4 kids with her between the ages of 10-14 (I'm estimating) that were playing on all of the weights. I'm not a kid hater, but it seems like this gym was designed so the kids had an area to play, while the adults work out. Since I am not rolling in the dough, I have a basic membership, so I have to pay to take the more advanced yoga classes. Right now, there is only one free yoga class. They really need to add some more. Hopefully, they will as the membership grows. Since it is opening week, I get to take Hot Yoga tomorrow morning for free! And I am considering spending a little extra on myself, so I can try out their Pilates reformer classes . . . read more

Jenny A below must have a grudge to settle. We are parents and this club has been 100% attentive to our parental needs out of a mini country club. We know nothing of a drowning yet may explain why they don't use the indoor slides 95% of the time. We have gripes to: visitors aren't allowed to return for free for 60 days (even if you have unused visitor passes). $25 visitor fee Not much activities offered for the "tweens". Outdoor pool is NOT open 24hrs. Under 18yrs old not allowed in after 10pm. No Kickboxing Dummies The rock climbing wall smells like sweaty ass and needs to be cleaned yesterday. Lot's and Lot's of unused space. The single largest plus. $85 a month for each of us. read more

This place has just about everything you could ask for in a gym. Always free machines or treadmills... Open 24 hours. Multiple pools, courts, etc. etc.. It is pretty expensive. Why only 3 stars? Because it smells of burnt cheese and raw sewage... Always!!! With the amount of money this place is pulling in, there's no excuse for it to smell like shit. It really kind of sucks to almost want to puke every time you walk into the gym to work out. Also, it's a bit of a ridiculous pain in the ass to get to. Could they really not build a road that cuts through the CVS parking lot? read more

When I first came here about 4 years ago I actually canceled my gym membership, the staff who were working the front desk were that bad. However, it is a great gym, lots of great equipment, rock wall, and pools. I decided to give it another shot. I'm very glad I did. The new staff I have encountered is MUCH better, very nice and professional. Considering how expensive this place is I expect a moderate level of niceness from people who are greeting me and they certainly exceed that. Very happy with this gym overall. Only negative I can think is the pools get pretty packed when they move the outside swim training in during the fall evenings so it's best to go earlier or later if you plan on swimming in the indoor lap pools. read more

Uh do you think that you could eliminate the smell by the stairs going up to the work out facilities? Reaks of raw sewage or like some one took a dump right in the hallway! The men's bathroom is HORRIBLE! Dirty, smelly and perhaps all the broken urinals are now causing the toilets to polute the air with methane gas that was so bad the workers there were commenting on how stinky it was. GROSS! As long as you stay away from this area (spoiler alert,it's impossible too) then one would think this is a really nice gym. However, that smell ooh ooh that smell! Are the chairs at the bottom of the stairs brown for real or giant turds acting as chairs? Been in many locker rooms in my 21 years of sports at every level and have NEVER smelled stank like that!! Damn wish I had not gotten allergy treatment as I could live a life time with out that SMELL! Well smell ya later! read more

Pros: tons of amenities, great classes Cons: Everybody is 'beautiful' kind of a gym, trainers pressure you to buy all kinds of crap such as $200 heart rate monitors, protein powder from their cafe, and the infant care is never available when I want it (that's pretty much why I joined) and I have to pay an extra $12 a month for the baby to be on the membership. for $100 a month I can buy multiple types of no fuss boot camps around town and I can go swimming in one of Austin's many natural' swimming pools. Save your money. read more

Called to inquire about kids program, the person I spoke with does not have much knowledge about the program and said someone will give me a call back. After a week - nobody got back to me. Went in person again to inquire about the kids program. The person I spoke with does not have much knowledge about the program and said someone will give me a call back - nobody got back to me. Seems like the person who knows everything is never around plus with limited info on their website. They just lost my business. I can't deal with customer service like that. read more

I don't workout here as often as I'd like, I prefer outdoors for the most part..but I can't seem to quit this place. Its my fallback when the weather is not cooperating. It is too convenient, everything is available for you, and I think it would be a great place to go with the little ones (when we have them). I joined when it first opened, so the gym fee is really comparable to other gym fees. Likes: - towel and hairdryers provided for you in the locker rooms - Total Conditioning class kicks my ass - workout towels - always available cardio machines/treadmills - lap pools - I really enjoy some of the instructors: David Garza and Brittney - Nifty little locker keys with safety pins - Lifetime Cafe, mmm smoothies - spin classes - that cool little bathing suit dryer that you drop your swim suit in and it rings out all the excess water - good sized sauna - overall cleanliness Dislikes: - Access to the parking lot. That little loopdy loop you have to do around Mopac to actually get to Lifetime parking lot is kind of annoying - weird visitor hours, you have free guest passes but they have to be used between 9AM - 6PM. I'm an early bird so I'd expect guests to be able to join me outside those hours Overall, I still can't quit this place. Every time I try to reassess my budget...Lifetime always seems to squeeze by onto the "approved" fixed expenses list. It is just too good to give up..for now. read more

It would take a "resort-like experience" to get me in the gym. Lifetime Fitness offers just that! All the positive reviews already paint a picture of a gorgeous center, with all the bells and whistles you would expect from a high-class gym. After a month of use, I would have to say I am happily impressed with the entire mecca of services, especially the child center and the salon. Where else can you check your little one in for 2 hours a day and get some Mommy freedom? If the membership fee is in your budget, I would highly, highly recommend Lifetime to all Mommies. I feel like I've regained my younger, no child having self for 2 hours a day and it feels so good. read more

Very poor business practices and a rip off. Cancelation practices not robust so watch your bank account! Called and customer service was very snotty and rude. Not even a simple sorry. read more

I've been going to this gym for a while now, and I've always really liked it. However, I feel torn between a 5 star review and a 3 star review, due to recent events. This gym used to be perfect. Everyone was polite, rules were enforced, people left you alone. That's how I like my gyms. So that would've been 5 stars. But lately things have gotten weird. The first time I went back after a long break I was on the elliptical. I had just started my workout so I was easing in slowly, and on the TV something about a blizzard in Amarillo came up, so I was a little distracted due to having family there. Suddenly a LTF personal trainer comes up behind me and says "stop slacking!" really loudly. I said "... okay, thanks..." in return, less than enthused, and he then strikes up a 20 minute conversation with me, while I'm exercising, trying to sell me his services which I told him I could not afford early on. Then, the last time I went just last week, for some reason it was macho night and all the men on the treadmills, ellipticals and ergs were grunting. One guy was yelling his grunts loudly and disgustingly, right in front of me. It was highly unpleasant, and all the men seemed to be playing off each other, competing for the loudest grunt. I always liked this gym because things like this didn't happen, but now that they do I'm really not impressed. 4 stars for a tie between my love for what it was and my distaste for what it has been lately. read more

The best fitness club in ATX! Without a doubt best staff and amenities in town. Worth the bang for the buck.