Okay I have tried almost all locations of lifetime in austin and I just have to say the south Austin location is one of my top favorite locations!! It's always clean, the people and staff are always kind, I have yet to have any type of bad experiences what so ever, the locker rooms are so clean and always stocked up on any needs and things I might have left at home! It's wonderful! The machines and over gym is always welcoming and again so clean! Overall my experience has been very positive, on top of that the kids center has always been so welcoming and kind to my kids! They love going and we go roughly 5x a week, they always have a blast! But the ultimate best part of this gym is the RELAXING steam room, goodness if you haven't been to a steam room it's time to try it out! Thanks lifetime for the great experience! read more

few weeks ago someone broke into my locker and stole credit card. Thank goodness I noticed right away and reported card stolen. hour later someone try to use it at Best Buy in San Marco. when I went back to let staff know, I was made aware this is happens a lot and they're not responsible. I tot agree but why don't you let your customers know not to bring valuables? he told me to contact the GM. I did and he told me the same thing. ever since I found out a lot people gotten some much stolen. beware of this gym and keep valuables at home... poor managemen! read more

I love lifetime, but this location is wholly lacking. The "updates" - none of the flooring / tile/ wood selection / granite or lighting matches any existing styles of the gym. I'm not sure if I'm at Flooring and Decor or a gym sometimes. We also were hit with a pretty hefty price increase going into 11/23 (80 bucks more) and we are now paying what others pay for a brand new location with completed new finishes / new equipment. I bet there will be NY specials for new clients with better pricing than me come 12/31/23. read more

I terminated my membership here. If you have a problem, or are billed incorrectly they will, and I promise that they will ignore you. My wife was one of the first members at the club and I have never been treated so poorly from a customer service standpoint as I have been by lifetime fitness. Glad to be moving on. read more

The lifeguards and swim instructors are really sweet to my littles and I appreciate that. They're great with them and I'm always very impressed. Nick is awesome and there are two others (I cannot recall their names) that are particularly awesome. Dear corporate - Love you but few things: 1. Fix the outdoor cafe issues so we can order food 2. Consider revising the kids menu to add more options that don't have dairy since a lot of kids have a milk or dairy allergy. 3. We pay for the pool year round and promised the pool year round. Y'all really need to do something about the pool only being open two months out of the year and two months out of the year for families. read more

This place is the best. I don't like that they aren't 24 hours anymore so I've had to adjust my schedule. Otherwise, there's so much equipment, free classes, training support and yoga. Been a Life Time member for several years now. They have helped me build my body to the best that it can be. read more

Oh, Life Time! I have a Love/Hate relationship with you. I call it a middle class country club, and the longer I go here, the more I believe it. OVERVIEW: This Life Time has tons of amenities and caters to families, so you're in luck if you want childcare and a giant pool. But if you want to go here, you're going to pay a hefty price in dues to help pitch in for childcare and other amenities like a climbing wall. For this reason, when it's crowded, it's CROWDED. On any given day, there will be the following events likely happening at once: -2 children's birthday parties -A middle school basketball game -6 different classes -Tesla activation (that one was weird and actually happened) EQUIPMENT: The equipment is nice and well-maintained for the most part. A lot of the cardio machines obviously haven't been dusted or cleaned for weeks so that can be kind of weird, full disclosure. For the price, you would think you'd get individual TVs on cardio equipment, but meh, #firstworldproblems. Otherwise, there's usually always a machine open. VIBES: Lots of families and tech bros. You can usually work out as a woman without being bothered too much, which I like. Finally, MAKE SURE to park far away! This place is door ding city. I don't know why people park so terribly here, but you've been warned. :) read more

This place is a great opportunity to enhance a healthy lifestyle and mindset (if you're willing to put in the work). 12/10 would recommend anyone get a membership here! read more

Way better. If something is broken they're fixingnit. Everyone is always friendly, the classes although somewhat annoying at times don't seem to Ben taking over every bit of poop space 24/7. It seems as though they're always doing some sort of upgrade and the new management is amazing. read more

Life Time - GOLDS GYM .. it may be bit smaller, but it's open swimmers, triathletes, water fitness and NO SWIMTEAM membership required !! - Gyms Near Me - Austin, Texas

The amenities in the summer are great if you have kids and I've enjoyed a few of their classes, but the customer service is so bad at this location that I can't even give them 2 stars. In this day in age, I refuse to throw any money at a place that treats you like a contract instead of a a human. We placed our account on hold 6+ months and was recently charged $220. First frustration is that they require you to come into the branch to cancel, but my husband obliged. He requested the $220 be refunded, as we were not aware our hold had ended. Jared then let my husband know that emails were sent to me about the renewal and the best he could do is refund $60. My husband went with it, because he assumed that was the case. Once my husband shared this information with me, I checked my emails, and ALL emails from Life Time were marketing emails. There was not a single one regarding our membership UNTIL this day- to notify us our account was placed back on hold. Once I shared there was no email communication, my husband called to request the entire amount be refunded today. Jared was on vacation and the front desk guy argued that it's in the fine print. He then told us the emails were in fact sent and provided the dates the membership emails were sent. I'm glad he told me the dates, because it allowed me to verify that no emails were sent on those dates; only their marketing ones spammed my inbox. We called Life Time Membership and finally got everything refunded, but the branch was SO difficult to work with. They can't move beyond the script they are given. We live in a day in age where customer service is everything, and you would think a behemoth of a gym like Life Time would get with the program to keep collecting money from us. Instead they just made us never want to go back. read more

While the actual gym is great and most employees are friendly, I've had a couple issues since becoming a member in September, 2018. - I was told the outdoor pool would be open and heated "year round." Yet, the pool is almost never heated and is closed most days in the winter - While the employees at the front desk are great, the Guest Services Manager has acted in a rude and unprofessional way in attempt to address a concern I had (won't go into the full details here) While no place is perfect, what's most troublesome is that I emailed the General Manager - Brian McClure - directly to express my frustration with the way I was treated by his front desk manager and hopefully get an answer as to why I'm paying to use the outdoor pool in the winter but the club chooses not to heat it. Brian blew me off and didn't respond leaving me to believe this place doesn't care one bit about its customers. Update 12/30: After reading this review, Lifetime posted a response encouraging me to contact their Member Relations Department. They continue to blow me off and expect me to actually pick up the phone and call them after I am still waiting for an email response from the General Manager of the gym. They have my phone number and email address and would be very easy for them to get in touch to explain why this happened, but they choose not to do so. read more

I really appreciate LifeTime Fitness Management educated decision to allow people to actually choose what to do with their bodies and masks. It is pretty cool to exercise at a gym that gets informed, uses common sense, and logic nowadays. Hats off to LifeTime!!! Keep doing that!! read more

They have a policy in place that actively discriminates against children with disabilities and this policy was never shared until today but is being fully enforced. My child has autism and despite multiple notifications of this and requests for them to call me down if he's getting upset (because he is unable to regulate his emotions which is a big part of his diagnosis) have failed to do so. In fact they have made me feel horrible by saying that "parents were complaining about his behavior". As if having a child who is not nuerotypical isn't hard enough now you are going to have staff tell in two separate instances that parents basically don't like that he's autistic?? Deloris the so called manager who seems more concerned with staying stationary and stuffing her face instead of actually walking around managing refused to make any accommodations at all. This as well as this policy is actually a direct violation of ADA according to my attorney. Additionally, their policy is not something my child is even capable of following (again never mentioned until today - not at sign up nor during the two times I had to pick up my son early for his behavior). Deloris also was rude while I was speaking to her regarding this and took a call while I was mid sentence. She didn't even apologize despite me audibly saying that was a rude thing to do. They have no one there trained to work with any child with any disability yet promote on their website "an inclusive environment for all". I'm paying $40 a month to not even be able to have my child use the location because he is now suspended for 2 days (per the policy) for having autism. We are now having to drive 45 minutes to the North location where my son has no issues at all. Ag this point even if they did remedy this situation I still would feel completely uncomfortable having anyone in the South location anywhere near him at this point in time. read more

Here visiting Austin for SXSW. I stopped in to kill some time and check out the club. It's a really cool & busy club, and I'd rate it 5 stars alone, but that's not what made me write this review. The concierge, Dominik was such an awesome guy that really made my husband and I feel at home. He's a houston native, which was cool and he referred us to an awesome breakfast spot, but his conversation was what was so comforting. I'm always coming back to this one when I'm in ATX. read more

i wish downtown members would obey the mask orders. Finally got members to wear masks but now they drop them below their noses. Who are you fooling? i wish management was more protective of the members who don't want to catch Covid 19. read more

Do NOT join this gym. I cancelled my membership last year August 2019- due to moving, being pregnant, and my husbands cancer diagnosis. They recently started charging my credit card again almost a year later and saying I never cancelled. Now requiring me to go in and cancel even though I live 40 minutes away from any lifetime. I guess due to gyms not doing well they are pulling old credit card numbers or something. read more

As much money as members pay at this facility it is very difficult to get the staff to accommodate "the customers" needs. I have called this facility twice to attempt to cancel my Flex Membership and either I can come in (not an option) or send a certified letter (definitely not an option). I offered to either fax or send a scanned copy of a letter to Lifetime via email and both staff members refused the options. "Whitney" one of the Membership Agent forwarded me to the Business Administrator who happened not to be in and I left him a message making the same demands. Well see what happens if and when he calls me back. Shady. I have added two stars since I spoke with Casy Conner who rectified the situation easily. Lifetime needs to allow an option for members to scan a signed termination letter to for membership. Plus empower your employees to avoid a member getting frustrated about the system. THANKS! read more

This gym is a nice gym. I won't bash them on that. Is it worth the extremely high price? Maybe, maybe not. I loved the group classes and for a while, I paid quite a bit to have trainers push me. It was awesome until I had to quit due to an accident. I was just starting to be able to come back before Covid hit. Then my experience soured. I did what I was supposed to do at the time and I cancelled my account before the gym opened back up. At least I thought. I emailed like the app said to and no response. I wasn't being charged so I figured I was okay. I decided to double check one day and the app showed that I still had access even though I haven't been in, nor had I paid in months. I decided to email again to make sure and the email stated that I still had an open account. Unfortunately for me in the situation, and unfortunately for the company, they made me pay more money to close the account. It seemed like a decent compromise in comparison to how unreasonable they could have been, however there should've been no charge at all. I would've come back to this gym at a later time if they had taken care of me better. Oh well. Not every company will do what's best for you. They still squeezed more money out of me after all of this time. I will say they could've been worse about it, but getting screwed out of any amount of money isn't good. I met so many amazing trainers and sweet people there and I understand that they are separate from the greed of the company. I wish it didn't end like this. All in all, I'm glad I'm done with this company and I can move on with my life. read more

Let me start this review by saying I go to this gym because of a group of friends who have smaller children and daycare options are really good for members. While daycare is not relevant to me anymore, my friends are happy with what they get for what they pay. So that is a plus if you have small children and thinking to join the gym in the area. The gym itself is large and bright, does not look overused or run down after 10years in business. Lots of great equipment, variety of classes and always full of people - makes you feel you are not alone in this battle :) However, when it comes to every day cleanliness, they have a long way to go. Second floor bathroom is as gross as it gets - toilet bowls are never clean, sinks are dirty, no toilet paper to use and paper towels/tp on the floor. Gross! If you are 24/7 busy gym, please check those bathrooms hourly. Downstairs lady showers have very poor water pressure, and showers do need a good scrubbing. For that reason I refuse to use them. Dirty towel bins are constantly overflown, sometimes I come back after workout and I still see the towel pile bigger, and no staff to take care of it. Nobody checked changing rooms for 2 hours during busy time??? What a joke! But the two biggest issues at this gym are entitled staff and overcrowded classes. When I choose to go to yoga, I am not at the community center free monthly yoga. I am paying big bucks to be here. Thus I should not be enduring 50+ people in a small yoga room with ZERO inches between mats. What the what!!! I come here to relax, not to be stressed out about overcrowding and sweaty people touching me because "we are a community". I understand the teachers are doing the best with what they have, and I applaud them. But how hard would be to have sign up online like for spin class and have limited yoga classes and unlimited? Tried talking to management, but it's like talking to a wall. Constant excuses, blaming corporate or rolling eyes at the member. Post the message in yoga hallway that from now on only the first 30people will be allowed in the class while waiting for "corporate response". Be proactive! Same goes to fitness classes - barbell, barre etc is always like a zoo, again, how hard would be to have an online sign up??? The rooms are not well conditioned to accommodate that number of people who exercise&sweat, many members have talked about shortness of breath during the classes due to no air in the. I guess they will wait till somebody gets seriously injured before do something about overcrowding. And rude staff. Entitled, opinionated, always belittling you for any question or request. There are well educated accomplished people at your gym, and they all are too respectful to say anything back to your rudeness. But good grief show some respect to paying members, without them - you are nothing. read more

In the two weeks since my last review, a lot has improved, so I'm bumping my rating up to 4 stars: - the front desk people have been consistently warmer and friendlier - the men's locker room doesn't smell nearly as bad - canceling my membership wasn't painful Props to manager Jared Fowler for making my cancelation process smooth and low pressure. Sure, he asked me why I'm leaving and if I'd like to put my membership on hold, but he did so in a congenial fashion. After my schedule smooths out, I may return to Lifetime. read more

We called in and were told that married couples could come in with one $35 guest pass instead of having to pay for two. The front desk attendant told us we were "misinformed" and wouldn't honor what we were told since we didn't ever get the name of the guy we spoke to on the phone. Who would ever pay $70-80 for a one day guest pass??? We will never be checking this place out and it's certainly not worth looking into a membership here. read more

What in the name of kicking my out of shape ass is going on here? Lifetime has been building this location for about a year or thereabouts, and they finally pulled the curtain back this past week. What did we learn? First of all, the place is roughly the size of an airport, and there are oceans of free-weights, nautilus equipment, stationary bikes, stair-climbing machines that are actual stairs, aerobics classes, saunas, a basketball court or two, and somewhere in the neighborhood of what seems like a small town's worth of heaving bodies in there at any one moment. Having been in one of these in DFW, I can safely say that they're all built pretty much on the same plan, but that plan, such as it is, is amazing. Two pools, one indoor and one outdoor (as I recall), childcare, cafes, a salon, seriously, it's damn near ridiculous. But if you want to inspire yourself to greater physical heights, there's pretty much no place I'd rather be that isn't 20 lbs. ago. read more

Life Time - Gyms Near Me - Austin, Texas

There is much to fall in love with at Lifetime Fitness- and many other reviews have enumerated the wonders of its facility. I love it and would never switch back to 24 Hour Fitness (or Gold's before that). However- I have a major complaint about the gym- which is meant as a warning to future prospective costumers with children. THE TIMES POSTED FOR THE CHILDREN'S CENTER HOURS ARE NOT REALLY HONEST. Because of my work schedule, I frequently can't take the children to the gym until later in the day. But I always try to get there at least an hour before the CHILDREN'S CENTER closes- so that the kids can get in some exercise in their gym, or run around on the playscape, or do something else active. Yet- time and time again- I arrive an hour before the children's center is to close- AND THEY'VE ALREADY SHUT DOWN ALL OF THE ACTIVITY AREAS IN THE KIDS CENTER. So- instead of getting the exercise they'd like to get- my kids get the choice between sitting on their butts in front of the big TV, or sitting on their butts at a computer. I've seen this happen as early as an hour-and-a-half before official Kid's Center closing times! See this recently taken photo for reference... http://www.yelp.com/biz_photos/GQys13MJvgGFKnsahDLrCg?select=4NUrnSNk1mSBpY3UiAdBCA This is really annoying. I can understand if they need a little bit of time to clean the facilities- and they don't want to stay late. But honestly, it shouldn't take more than 15 minutes. It's not like they wipe down the playscape or mop the basketball courts until they shine. Shutting these areas down an hour early is bogus- and in the end, my kids and I both feel irked. The only other complaint I have is with the people that work at the front desk. Sometimes, they are as friendly as can be. Other times, they act like they're annoyed to be asked to swipe a card. Is it that hard to put your friendliest people in your most trafficked spot in the facility? In this market, there are hundreds of physically fit, NICE people who would love a job. Why not dump the malcontents? I'd expect to get a grunt and a glower from some roid-raging lunkhead at Gold's Gym- it's part of the charm. But Lifetime positions itself as the family friendly alternative. I rate them 3 stars because- due to the frustrating annoyances above- they fall short of the expectations they generate with their marketing. UPDATE 05/14/11 - After having five warm-and-friendly greetings from the Front Desk staff in the last five visits, I've decided to bump my rating up to a 4 Star Review from 3. Deserving particular recognition is "Elliott"- who always seems to be smiling and genuinely warm to customers when scanning our cards. Give that kid a raise! read more

Jenn C told me that if I went here once, I'd be convinced that I needed to join. And she was right. It's all clean and pretty and shiny and smells nice! And even though there were a million people working out at the same time, there were still MANY open machines! And they give you towels, have hair dryers, soap, lockers with locks, and showers with doors! There are three pools and two hot tubs and a little thing that spins your swimsuit almost dry and then they give you a plastic bag to put your suit in! Seriously, it's amazing and well worth the extra $30 or so bucks a month over Gold's/24 Hour Fitness/etc. read more

Ahhhh Lifetime Fitness, the Taj Mahal of Gyms. Is it fair to call this place a gym? It offers so much more than your average gym, it almost seems inappropriate to put it in the same class when it offers- -a café -2 full sized basketball courts -4 racquetball courts -rock climbing wall -indoor/outdoor lap pool, indoor/outdoor kid pools complete w/ water slides -multiple saunas -numerous studios that offer free classes, from yoga to zumba -massive child care center, with a full mini basketball court, playscape, computer center, and scheduled free activities you can sign your minis up for, ie zumba and rock climbing Of course, it also has all the equipment you would expect for strength training and cardio plus weights with complimentary towels. With the above mentioned, are you really going to complain about the high membership fees? If you don't plan on taking advantage of all of the free services and facilities that accompany your membership, then stick with 24 hour fitness or Planet Fitness. I love everything that this place has to offer, and I totally dig that I can go to a kickboxing class at 5:30 in the morning to kick off my long work day. They are LITERALLY open 24/7, not like the gyms that claim the same but close at 8 on Saturday and Sunday. The staff has always been friendly and helpful to my standards, and with all of the things to do, I can literally spend an entire day here. I've had memberships to various gyms, and they really can't compare...I'm so spoiled with this gym, I don't think that I could go anywhere else. Expect to pay more here, but as the saying goes, "you get what you pay for!" read more

Life Time - Gyms Near Me - Austin, Texas

It has been a long-standing and unquestionable resolution of mine to never pay for a gym membership. I have access to a well-equipped employee gym and a brand new apartment gym 20 steps from my front door. Why on Earth would I want to drive somewhere (neither of the two places I'm required to frequent on a daily basis), and PAY to go work out somewhere else? Because Lifetime is not only a gym. My best friend has referred to it as "Taj MaGym," but I've affectionately dubbed it the Empire of Exercise. It doesn't smell like a gym. It doesn't look like any gym I've seen before. And even though there are many freakishly lean and toned people milling around, they are not the breed that intimidate me beyond visiting. I don't feel like the meaty dude next to me is secretly creeping for dates. I don't feel like that bizarrely toned soccer mom is some sort of alien being. And in all the classes I've taken, the instructors have been warm, welcoming, and patient. All in all, it's a place I want to be. And at a decent price, given the fact that I couldn't imagine any more amenities under a single "gym." Oh, and when you go, ask for Mario Chapa. He looks meaty but he's very down to Earth, and not in that "I'll crush your skull between my thumb and pinky if you don't fork over that monthly fee" sorta way. He's good people, as is everyone else I've encountered so far. read more

Never in my entire life have I been sad to miss a workout. Extra bacon maybe, but sad about sweating? Never. Lifetime South has turned me and my cholesterol filled ways to a new path. My boyfriend and I (along with my super in shape personal trainer best friend) went for the grand opening and I have to confess, I almost cried. It was scary and really intimidating! A million people running around and what seemed like endless turns and rooms. I felt completely out of place and worried that I'd never feel comfortable in this shiny toned fitness megaplex. Fast forward a couple weeks. I FREAKING LOVE THIS PLACE! We've been going around three times a week and it's great. The first time was a little intimidating, but by the second visit I felt pretty much at home. There's plenty of equipment and it's actually not THAT hard to navigate. My gym fears have been conquered, maybe a little in part to the "Whey of Life" protein shakes in the cafe. They're a little pricey but well worth it. The promise of a milkshake (okay fake kind of healthy milkshake) sure helps with the motivation factor. The one complaint I have is the staff. Signing up was a nightmare (it was opening day so it's understandable if the reps didn't know everything .. but i'd expect them to know something), the woman who helped me get my id card was rude, the cafe staff is really put out if you order anything close to closing, and the personal trainers don't seem to care much if they don't sense you're about to sign up for some long term expensive training program. read more

Literally the most overcrowded gym in the city. The management is rude and the clientele are even ruder. Old equipment and the cleanliness is absolutely subpar. There is no off peak time to come because it's so oversold and you cannot get a solid workout in without being bumped into or otherwise rudely disturbed. What a ripoff. I wish I could give zero stars or a more strongly negative review. read more

Very disappointed they wouldn't let me take my nephew today to the pool. I've been a member for a while now. The pool was practically empty. I'm already paying top price for this place. Lady at the front couldn't have cared less. I wouldn't advise someone to join this place at this time. read more

I love this place and find it to be such a support. As a mom with two little boys, I was really struggling to find time to work out, get haircuts, and have time to myself. The two hours of childcare EVERY day are a lifesaver for me. I love the careful way they check kids in and out so I don't worry about my one year old while I'm working out. He enjoys playing with the other kids and I get time to workout and grab a coffee or go to the salon. I have been working with a trainer, Denise, who is fun, encouraging, and motivating. She's been working with me to find workouts that are challenging and enjoyable. I'm usually there mid morning and I haven't had a problem getting a lane in the lap pool and the bathrooms are always clean at that time. The staff is always friendly and even though I'm just getting back in shape, I feel welcome And comfortable. read more

I love the steam room with eucalyptus. I love the spin classes that show fish-cam videos of a person riding up a mountain near Yosemite. I love the fact that you don't have to wait in line for an elliptical. I love the brand spanking new equipment. And the indoor and outdoor pool. I don't love the $70 per month price. I don't love the fact that I feel like I should be wearing makeup in order to fit in with the 80s gym bunny pickup scene. I don't love the fact that there aren't enough evening classes. I guess it's pretty great but the cost-benefit analysis shows that 24 Hour Fitness down the road on William Cannon is only $24 a month (after tax and everything) and has all the same amenities but they're a little more worn in. Everyone I know says it's worth it to pay the membership dues if you have kids because they have a kid rock wall, kid classes, and all the day-care workers are required to have fingerprinted background checks. read more

What a scam! Was told can put membership on hold any time for no fee and just tried to do it and told its $10 plus $15 a month to do it to cancel they require a handwritten letter although can sign up with email. Typical bait and switch that the sales guy told me I would never have to deal with at lifetime. Beware! read more

I was a member for two years & left for a while because golds was so much closer - but the siren call that is clean towels and 24/7 hours was too loud to ignore - so I'm back. It's not perfect, but it has everything I need: plenty of space - great trainers and a community of people I like working out with. The classes are always packed - but that's a given anywhere decent in Austin, and a testament to the fact that the instructors are good. The bathrooms could do with an upgrade - but I'm nitpicking really - I've seen the other gym options around, it's a jungle out there - I'm staying here..! read more

Preston in member services lacked the ability to read notes in tied to my account and I was charged 2 months without any authorization. When I called to see what was going on I was treated poorly and was denied the ability to talk with his supervisor by Preston. Preston also told me that "I don't know his number" referring to his supervisor. After a few weeks of trying to get a hold of the GM and speaking with several customer service reps I was finally refunded. Unfortunately, my conversation with Preston was a direct reflection of my terminating my membership with LTF. During or initial conversation, Preston indicated that he would cancel my membership come to find out after a few weeks of struggling to communicate with this company that didn't happen either. This explains their F rating on better business bureau. read more

DON'T DO THE CONTRACT So I normally don't write bad reviews but this company burned me so bad I had to. Signed up under the contract (family $250+ per month), which was my first mistake. I was told that we could put the membership on hold at any time and for any amount of time so the contract was a no brainer....this was a flat out lie. The racket ball court guy intruded literally every time I tried to play racket ball with my kids. In the later hours at night I was told the kids couldn't be there and was turned away several times. So... we didn't go as much as planned. When my wife got pregnant and I tried to put the account on hold that is when I found out that isn't an option. In their defense, the manager at the time did work with me because it was somewhat of a medical issue. I still had to jump through all kinds of hoops, sign affidavits, etc... to put the account on hold. We never went back and this was over a year and a half ago. We have since moved but one day I noticed Life Time was still charging me. I called them saying I placed the account on hold, moved and don't want to be charged anymore. Of course, they want you to go in or mail a certified letter proving you moved, etc... which is just a waste of my time and a last effort to bill another month. I played phone tag with a manager and eventually she went on maternity leave. Dustin, the DM was supposed to call me back...never did. I even changed my debit card at my bank and they somehow were able to continue billing me! I did the math and ended up paying over $5,000 for a service we never used! Frustrated and at my wits end, ready to drive an hour up to the location...I called corporate and tried to explain the situation to Amy, a member services manager.... It was clear she could care less and was unwilling to work with me in any way, other than allowing me to cancel the membership. I asked if she was comfortable charging members over $5k for a service they didn't use and all I got was the typical contract shmontrack lingo... My bad, lesson learned... if you sign a contract good luck getting off the leash. read more

What can I say? I love this gym. There are lots of classes to choose from and the system is well organized. When you sign up your classes with your app and go there, everything is set up for you. All sanitized, workout gears and towel are waiting for you. You can work with your trainer who is going to listen to you what you want, they can set up classes based on your inbody results even if you're not a signature member. The amenities are pretty awesome. Workout facilities are all new and better machines. They can be connected with your apple watch and after workout they send you the result how you did! The front desk people and instructors are all friendly and nice to work with. The swimming pools have water slides. Sauna, wet sauna and hot tubs are well taken care of and you can used it after the shower which is included in your membership. Honestly, it worth every penny and I strongly recommend this place to anyone who struggle to loose weights or interested in keeping their optimal health. read more

The gym is supremely expensive and no one wears masks. They don't require them on cardio equipment but compliance overall seems very low. It's as if stepping into a time warp before Covid 19. It might be tolerable except the fact the gym is much, much, much more expensive than anywhere else. read more

I've been a member for 14 years at this upscale gym, which has lots of good features with a couple of irritating flaws. If you are going to do the fitness classes, use the child care or kids programming, and/or use the large outdoor pool, you'll get a lot of value for the money (it ain't cheap and it just went up again for new members). The demographic is pretty wide - you'll see old, young, in-between, in shape, out of shape, in-between. Most of the amenities are in pretty good shape and they are always working on the place. The staff is generally friendly and helpful. It can be very busy early in the morning and late M-Th afternoons, but it's a big place and can accommodate a lot of people. They will try to upsell you on personal training, spa services, nutrition items, etc., but there are a lot of classes that are included in the monthly membership fee (yoga and Pilates are extra). Be wary of the keyless lockers - they are not secure (anyone who sees you put your code in can open your locker, or con the staff into believing it's their locker), and they frequently don't open, causing you to stand in around in a towel until staff comes by to open your locker, which is irritating and unnecessary since they could easily switch back to keyed lockers. And despite the efforts of management, workout area and locker room etiquette (common courtesy) is often pretty poor. But overall it's worth the money for me. read more

Tried this place out first when I got to town and felt like I was in a used car dealership. A bunch of guys in suits promising me the world and then we walked up to where the walking machines were and They clearly haven't been cleaned in weeks. Not worth the money at all. read more

Lifetime has it all. It's hard to get bored working out with a plethora of activities from which to choose. I like the Dance Jam classes while my husband prefers the workout equipment, which is state of the art and in good working order. They also have classes that get you outside. Yoga and some classes can get really crowded. Everyone is really respectful of each other. There are muscular, athletic fitness folks working out by people trying to lose weight or improve their health. No one is made to feel bad about where they are and there is no pressure or shame. Everyone just does their own thing and helps each other out in a positive way. The staff has always been really nice and responsive when I've spoken with them. The pools, one indoor and one outdoor, are cool and refreshing and kiddos love the bendy, twisty slides. The lap pools are well organized. They also have adult only swim time, which is also a nice way for grown ups to relax. You can even order food on your phone! The hot tubs are relaxing as well. I also like that they have childcare, summer camps, and other activities that are kid friendly. They even host night out events for parents, and I think it's great that Lifetime gives kids the opportunity to be active and social instead of sitting at home in front of the tv. Their food is getting better. They used to have an amazing menu full of healthy favorites, but they changed everything so much my husband and I stopped going. Like I said, they've changed the menu again and it's a little better now. The locker rooms have lots of fresh towels and the steam rooms are so relaxing. I also like the family locker rooms. It's a great way for parents with kids of different genders to stay with their kids in the locker room without everyone else having to face the awkwardness of a 9 year old boy in the women's locker room. The individual shower stalls are also nice and the keyless locks are also convenient. Lifetime isn't perfect. There does seem to be an increase in classes that require an addition fee, which is annoying as the membership fee isn't cheap. You can also get a locker that is for "diamond members," another way for them to increase revenue one dime at a time. There also does seem to be mountain of dirty towels overflowing the bins, but I understand that, given the number of people using their facilities daily. Frankly, that's what comes from having towel service provided as a perk of your membership. I'll deal with lots of towels because I'm contributing to that tower as well! It's also way more hygienic that some sweaty dude using the same sweaty towel he's used without washing since the Clinton administration to wipe down a machine. Overall, they are great. Even with the downsides, the atmosphere is great and it's a fun place to get and stay fit! It isn't cheap, but it is worth it! read more