Cancelation process is absurd. Low quality gym. They are disappearing for a reason. As you can see you'll be charged for several months until documentation is acquired and sent. Shameless predatory practices. read more

Gold's Gym - Gyms Near Me - Austin, Texas

Very disappointed with this gym. A large portion of the equipment is old, poorly maintained, or completely out of service. Out of the 6 stair steppers, only 2 were actually working during my visit, and several other machines had "out of order" signs on them as well. For the membership price, the equipment should be maintained and functional. It's frustrating to show up ready for a workout only to find limited options because machines are constantly broken. This location seriously needs investment in repairs and updated equipment. read more

Gold's Gym - Inside the gym - Gyms Near Me - Austin, Texas

Worst location in all of Austin. This location is in a better part of Austin but is by far the worst location. Who ever manages this location does not care and it shows. From the outdated equipment to lack of machines/equipment that ALL other locations in the area have but this one. Was very disappointed I just moved running distance from this location but I'm actually driving 20-30 min out of my way to bee cave or Ben white location bc they are just that much better and I know even if the gym is a little busier I'll still have a far better workout then this W William cannon location. Don't believe me go to other locations after coming here and tell me I'm wrong. read more

Does your company support fitness? I have been very fortunate to work for a number of companies that offered fitness perks, ie free gym membership, free exercise equipment, exercise credit, etc. Some companies allowed you to take off time to workout at home, walk in your neighborhood or take a meditation break...as long as it didn't interfere with your work assignments. I took a fitness class which was so relaxing. Fitness allows me to decompress, de-stress and distracting...from work. Love these fitness benefits!!! read more

Money-Hungry Business I attempted to enter Gold's Gym using my SilverSneakers membership, but I was informed that my insurance no longer participated in the program. The manager then suggested that I pay for a regular membership until I could secure insurance that covered SilverSneakers, which is a program designed for seniors. I later obtained new insurance that included SilverSneakers coverage. However, when I returned to enroll through the program, I was told that Gold's Gym no longer participated in SilverSneakers at all. That was disappointing, but understandable, so I cancelled the membership I had been paying for. Now, despite cancelling my membership, Gold's Gym continues to charge me. read more

I've been coming here for 6 years and over the last couple they have just quit fixing anything. Ellipticals and treadmills sit broken for many months. The 2 water fountains upstairs have no water pressure. Paper towels and hand sanitizer will sit empty for days. I'm finally thinking about making a switch. read more

DO NOT COME HERE- Terribly sorry for who ever goes to this gym. It will leave a bad taste of "gold gym" after coming here. Don't let this one location ruin your love for golds. This is the worst location in ALL of Austin. Better off going to the East William cannon their gym puts this one to SHAME. Seems like someone got a business loan and just threw together a gym but didn't actually care for the people who'd be using it. Old,missing and always broke equipment. This location makes money but refuses to put any back towards their customers. read more

Beware of Gold's Gym unethical billing department. I submitted, and they accepted, a cancellation at the gym's front desk. Later to find out they were in error and needed an online cancelation. The second time was an online cancelation. They continued the charges for another month beyond my cancellations. I will never use Gold's Gym again. Suggest you consider a more reputable and less expensive establishment. Kudo's to Planet Fitness as they have been a MUCH better choice. read more

I have been trying to get a billing issue resolved at Gold's Gym since Fall 2020. After a conversation I had with the manager at the time, I thought it had been taken care of. Instead, four and a half years later, I am told that there is an outstanding account balance for membership fees that were charged during the peak of the COVID-19 pandemic. I have tried speaking with two different location managers and customer service. The one person that I have been able to speak with from "customer care," Jessica, was argumentative, condescending, and generally disagreeable. Jessica was too busy talking over me to hear anything that I said. When it was clear that she was enjoying stonewalling me, I asked to speak with someone who would actually help me. In response, she refused to let me speak to anyone else and when I insisted, she hung up on me. Save your money, go to Crunch. read more

I've been a member for quite some time. I don't use the gym that often as I prefer tennis as my go-to form of exercise. When the weather isn't good enough for tennis, I like to go to the gym to stay fit. This gym is conveniently located. The staff are really nice and it's very clean and well maintained. There's not much more I require in a gym and so Gold's is just great. read more

i like this gym, it's pretty clean and has good hours but half of the treadmills are consistently out of service and one soap dispenser in the bathroom has been broken for the past 2-3 years lol read more

Still mostly enjoy this gym, but I'm docking a star because for the past three months, the music has been set to some EDM/techno station where a single loop repeats for five straight minutes. The monotonous unce-unce-unce, along with a single repeated phrase for the entire song, makes me want to throw a kettlebell into the stereo system. Please, for the love of god, start playing the kind of music that makes the Gold's Gym demographic want to lift. read more

Gold's Gym - This seated row station has been "out of order" for over two months. What in the actual F. - Gyms Near Me - Austin, Texas

I've been going to this golds gym now for 16 years, yes that's correct sixteen, before that I went to the Burnet and Anderson locations in early 2000! And up until the Covid times this gym was great, as they had nice staff and a good selection of machines. Over the last several years several changes occurred which included the following: 1) removed the kids club 2) removed the well made old school machines and replaced them with dingy new style machines that continually break. 3) new owners removed all the photos of the competitors who used to frequent this gym from the walls. 4) had a bunch of mask morons for a while who even harassed those of us that had medical exemptions. Hey you want to wear a mask and feel safe, no problem, but either your mask works or it doesn't, so me wearing one or not shouldn't affect you. So the biggest change is a bunch of rude members that have no gym etiquette. They act like it's their private gym and they hog machines, they don't re-rack their weights, they hog multiple sets of weights and act butt hurt when you request to use the weight they are not using while spending half their time sitting on their dam phone. People are there to work out! Get your sets done and either share the benches and weights or get out of the way so the rest of the people who have jobs, kids and run businesses can get our workout finished and get out of there! I think it's great if people want to socialize, but not when you ignore others and hog a machine or bench! For all the youngsters that aren't aware, it is not rude for someone to ask 'how many sets you have left' or if they can 'work in with you' since it's not your private gym and it's a group setting. Lately the girls all do these hip thrusts and stay on the smith machines forever when they aren't even working their butt and would get a better angle and workout doing one leg side squats on the leg press machine. Yet they sit there doing these and hogging the smith machines while everyone waits for them to finish their next Instagram post or Snapchat. For the serious people they rarely look at their phones or have more than a minute at most between each set. It's frustrating to see an old school icon of a gym become so pansy like a planet fitness. The new manager is good but his staff are hit or miss, they sometimes are polite and other times they totally ignore you. I've never seen so many men having to use the (10-25lb weights) that are usually the ones the girls would use but welcome to 2023 I guess. Hopefully this golds can address some of the issues by getting more lower lb weights so the girls don't need to share them all with the 'guys' and maybe a few more smith machines and a guideline page for each new member on understanding gym etiquette! Having been to 26 golds locations across the US, it's sad to see they lost a lot of the original Mecca Golds Venice style and feel. Still a good deal for the money and having access to multiple locations. read more

They have around 20 treadmills with half of them out of service at any given moment. Doesn't seem to be any concern with fixing them, which is disappointing given how popular the machine is. read more

I find myself surprised at the gym never attempting to sell or upset, especially when bringing a guest. This gym has inconsistently interpreted minor guest policy, but the biggest one is coming up from behind a surprising us, kind of like a predator. A manager should use a rule as a chance to sell, as I anticipated, not as a place to argue with members. They were real pricks at Westlake, talling down to me like I was wearing yesterday's tux, but the same attitude has come up here, too. Without the ability of my minors to try the facilities out with me, despite stuff being broken a lot.at this location, we would never have signed up. That sudden change of attitude, interrupting me while I was asking about guest sign-ups, while reading the guest policy and about to ask pisses me off. For me, it felt untrue, based on past experiences, so I blew it off. Had i not been charged extra late fees when I provided timely notice to the front of changing credit cards, and updated the app, too, I would be calmer. I do like the nice folks at the counter and the hyper-vigilance, but for my money, things should always be working. read more

Golds gym has everything you need relative to wright lifting equipment and cardio. I wish they had a wider variety of classes, but it is an excellent value. read more

3 people standing around front desk but no one refilling toilet paper or paper towels to clean machines or wash hands. Weeks and counting to get cables or machines repaired. read more

Gold's Gym - 3 people at front desk and no one checks bathrooms. Gross. - Gyms Near Me - Austin, Texas

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nice facility but they are really lacking on equipment maintenance. There are 4-5 high degree incline treadmills that are broken, leaving only 1-2 usuable. The guy that works in the morning at the front desk doesn't seem like a particularly friendly guy shouldn't be involved in customer service. read more

Gold's Gym - Broken treadmills - Gyms Near Me - Austin, Texas

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Love all locations. Especially the classes very beneficial. I ho South, Southeast, and central.

Before Austin had perpetual 110 F days in summer 2023, Gold'd WM Cannon already had AC issues. The management and front desk staff are nice but they literally are not doing anything because of corp Gold's. Until they start losing a sizable number of customers from the new Crunch Gym, they probably do anything or just shut the gym down. Also, the hours are very limited and have not gotten back to hours like they had when 24 hours gym was across the street. They close at 11 on weekdays and 10 on weekends. read more

I really didn't want to go tothe gym with the stiff covid restrictions and I did not want to try to work out wearing a mask. They're back in business and everything's rocking and rolling. They're under new management and everything seems better than it was before. Signup today and get back in shape! read more

Gold's Gym - Gyms Near Me - Austin, Texas

Big shout out to Andrew Wilson on reception. super helpful and a great well equipped gym with fantastic equipment & marvels of all marvels super effective aircon. very easy to find on 6th Street. read more

Blane deserves a raise! Blane helped me at the front desk and was super nice and helpful. Here on a work trip and this experience has put switching to golds back at home a thought. read more

Beware! When you sign up they'll tell you it's $40 a month. Then after 3 months they charged me $55 annual fee. When I asked about it they tried to act like that was the term I agreed to. Enjoy the annual fee you won't get a second. This gym is overcrowded and ran by children. If I didn't just pay $55 annual fee, and it wasn't so close I would nix this place in a heartbeat read more

this gym is hands down the best location in town though I'll say their slaughter@congress rocks too! ( only 2 I go to due to living in south Austin ) Kevin the GM goes out of his way to help anyone with questions and is active in the gym with gathering supplies for cleaning etc. the dude is awesome. their cleaning lady is diligent and always on the move keeping things fresh. their trainers are legit af, over the last year I've seen them really take clients through careful form and progression. then the front counter concierge employees are pure sunshine. I've gone in some days in my own head or trippin' on life and they always brighten my day. the lady up front on the weekend truly cares and goes out of her way to brighten your day with a smile . newly sober in recovery here and this place has helped save my life read more

I wish I had a name for the lady who answered the phone about new memberships but I guess the whole department needs a training update. Not the way to treat someone who is interested in joining. And hanging up instead of answering your name is immature and unprofessional. Good luck! read more

Decent gym. It's not hard-core. Which the foundation of golds gym was built on hard-core. At least they aren't trying to shove CrossFit down your throat. read more

nice facility but they are really lacking on equipment maintenance. There are 4-5 high degree incline treadmills that are broken, leaving only 1-2 usuable. The guy that works in the morning at the front desk doesn't seem like a particularly friendly guy shouldn't be involved in customer service. read more

Worst gym ever. They are the worst at memberships and will charge you an annual charge every time you join. I lost so much weight from them taking all of my money. read more

I prefer this golds gym. If it weren't so far away from me, I'd go every day. Big gym with lots of equipment

Gold's Gym Austin South (4404 W Wm Cannon) - New to this location. Dirty and equipment is NOT maintained. Rowers haven't been cleaned in possibly years, tension chains are clogged up with dust and grease. One of 2 leg presses has broken cable that apparently frayed to the point of breaking. How could that not be noticed before breaking?! Proves the equipment is not inspected on any kind of regular basis. Upstairs cardio area is not swept, mopped, or vacuumed on any kind of regular basis and cardio area walls are in desperate need of painting, look like they haven't been touched in decades. read more

When I first moved to Austin, I started shopping for a Gym. I hoped that my first visit would save me all kinds of time when I walked into Golds. The salesman said he "just knew that I was going to love this gym." I asked him why that was. He said, "I just know it." Hm. Not a very compelling argument. It's a good facility, and the sales person was ready to give me a two week pass, which I used 10 times. I tried working out after work, and it was crowded. I tried after work, and it was impossibly crowded. I had to wait for equipment. Big no-no. The locker facilities are decent, but I really missed having access to a pool, and I could not manage the crowd, so I went elsewhere. Can you guess from my reviews where that is? Hmmmm???? read more

Gold's Gym - Gyms Near Me - Austin, Texas

This is my what, sixth update? Well, we have hit the fork in the road, Gold's. I am leaving you. There is no turning back. You see, I have a true love and that is running. I have been a casual runner most of my life but just last year, I got bit by the half marathon bug and started training way more seriously. Living in Texas, lord knows I needed a gym with some good, well-ventilated treadmills for summer and winter. You know, for those ten months where it is either too cold or too hot to run outside in Austin. Your new manager has fixed the place up great. It is cleaner than it ever has been. But then you decided to change your treadmills to new fancy treadmills that go downhill. Sigh. They are about a foot and a half off the ground and I am afraid of heights and I am afraid to run any faster than a ten minute mile on them and that just won't do. You kept a few of the old ones, but none of them are under any fans. Did you notice that the people actually RUNNING were using the old ones??!! Only the walkers are using the new ones. I'm fifty freaking years old and I still train hard, but I refuse to break my neck on a platform that far off the ground. It makes me woozy. I will miss you Gold's. But I have to run. You should probably ask a variety of actual runners before you change up all your equipment. read more

I've been going to Gold's for a couple of years now. I needed to get stronger for work and on my own wasn't getting it done. I signed up for personal trainer workouts and have much better results. I love this gym because it's clean and close to home. They don't charge outrageous monthly fees for gym use and the personal trainer fees are affordable. read more

So this Review is not only about the gym but also about Brent who signed me up for The Golds Experience at first I was like maybe let me think about it but then as I working out I was like you know what this Gym is clean safe and very Kept up and that is when I let Brent know that I am gonna sign up so we went to his office and went to work his kind,generous and motivation for peoples health is the true reason why I joined Golds it's because of people like Brent who are all about serving you to customer to make the gym a better and east way to sign up great. Thanks Brent for your dedication and hard work I am a Golds member and I love this healthier style. read more

One of the WORST Gold's Gyms I have been to. The equipment was incredibly old but more so it was broken. I typically go to a North Austin Gym but this one was more convenient today... I immediately regretted my decision. The more Gold's gyms I'm trying in Austin the more ready I am to pay the upgraded cost of a LA or Lifetime fitness. These three pictures are from different cardio machines. Editing my review... even more disgusted... went to clean off the elliptical and there was no cleaning solution in the spray bottle. Just think how long that has to sit to be empty. read more

Gold's Gym - Gyms Near Me - Austin, Texas

I read a lot of bad reviews prior to my first visit to this gym so I was pleasantly surprised when I arrived. The gym is a wide open space and one of the cleanest Golds Gyms I've been to in Austin! I didn't see any our-of-order or damaged equipment and there seemed to be plenty of machines/ free weights available (I went during non-peak hours at 11am on Monday- Christmas holiday week). The gym has a new owner and they have made improvements to the quality and quantity of gym equipment. There are now 3 full squat racks, 2 smith machines, a half-squat rack, and a deadlift station. I don't see finding an empty squat rack during peak hours an issue anymore in response to the last post. The new manager (Patel) was very friendly and open to suggestions/feedback. I'm happy that I have a nice gym close by! read more

Brent stone was an amazing guy He helped me with enrolling and getting me the best trainer and getting me the best plan of training He is pleasant, friendly and make us comfortable and fills us belief that we can achieve what we dreamt of I would thank him for that. read more

Not so fond of this location. I've come across over five different pieces of equipment that are out of service or are just Downright faulty. I also do not like the fact that they do not have a swimming pool at this location and the sauna is extremely small for it being coed. read more

The men's locker room was renovated recently. The gym is a little cleaner than last year. The paper towels do not run out as many times as they used to. The person that took the giant elephant poops in the men's bathroom has either found a good source of fiber and/or a new hole to clog somewhere else. This is a very welcome improvement to the facility. I am seeing the quality of the clientele is a little better. Less students and more people with actual lives. Not hating the students; They just really change the place into a highschool gym that's all. The management has changed quite a bit. The new manager I hear is a complete Nazi. Good for him. That's what it takes to run a place like this. As you can see I have not changed my membership, I have stuck on with Gold's mostly because there's no facility in town that even comes close to the variety and number of equipment that's under one roof at this one. But overall, yes this is a better gym than it used to be.... read more