The storage facility is clean, had to start using it this week, ELEVATOR HAS BEEN BROKEN ALL WEEK,…read moreNO IDEA WHEN IT WILL BE IN SERVICE. We have a scheduled moving company tomorrow and the move will now cost us more $ having to carry all the furniture up the stairs.

I enjoyed meeting Dustin at the Mequon, WI, office on Port Washington Road. He was courteous and…read moregreeted us by opening the door and smiling. He showed us 2 units. I have not decided what to do just yet, but this is high up on my list!

I had an excellent experience at this storage. I rented two units. Both were ready right away. The…read moreapp for entry is easy to use. The lady who manages the desk was friendly and helpful. The gentleman who was there was also great.

"Not good" as a rating is being charitable for this clown outfit. We rented a storage unit, and…read more tried to check out with the on site manager. No management on site the entire time while we spent 3 hours cleaning the unit out. We called the national number and was told everything was fine re: the cancellation. The next day, we received a change for the unit. The Brown Deer location employee said a manager would call us. The manager never did. Then we called national customer service about the charge and the representative said there was nothing they could do; that our storage cancellation was rejected 2 weeks after we checked out. No reason provided by them. Someone just rejected our checkout just because.... The result--we were stiffed on the monthly charges and NO ONE could or would help. There was nothing we could do. Horrible customer service from the top down. They just threw up their hands and said "tough". Do not take your business here.

The customer service by kaneetha was wonderful. She really made my day especially with handling the…read moresituation with someone else being parked in my spot when I came to unload my boat this evening.she really to value in helping me thanks sincerely Lesley Jones..

What ever you do don't rent from public storage. I was one of hundreds hit by Aug 2025 flood. I…read morefiled claim with Dave Coronado Sedgwick insurance. After 2 months of review they said ..." U don't have enough pictures. So I contacted contact6. That was 4 months ago. Annette from contact6 SAID.... They never responded...... I'll send another to them . I lost house full of furniture clothes cookware and sentimental. You make your own choice.

DO NOT RENT HERE UNLESS YOU WANT TO BE SCAMMED!…read more Highly DON'T recommend using the U-Haul on Good Hope Rd. My husband rented a truck from there today, and when he returned it the employee told him he didn't return it with the correct amount of gas. Even though he had filled it back up with the amount he used. When he told her he would leave and fill it, she refused to let him. She said it would be a $54 charge no matter what. Then she said "unless you tip me". Which, he laughed at. Then she said "no, I'm serious". So he tipped her $10 to get out of the situation. Which, completely cleared up the "$54 charge". I don't know why he actually did this and why he didn't call her manager or corporate. But... I just hope she really needed that $10. Because... that's a pretty horrible thing to do to somebody. Yet, here we are. I can't tell you what to do, but I highly suggest going somewhere else.

Date of visit: May 12, 2024…read more I had a need for a short term vehicle to move a mattress for a family member that couldn't be bothered to assist even though it was a free mattress for them, but I digress. The local Home Depots had no reservations available for weeks, but this U Haul had vans available same day, on a Sunday! Reserving online was relatively painless and even though there were a ridiculous amount of steps involved such as scanning every angle of my driver's license, the system walked me through the process. I arrived at the location and was a bit dismayed that the only parking for customers was a handful of 15 minute spots near the front door. Not seeing anything else, I rolled the dice. The app required even more info from me when I arrived (good thing I did bring my passport with me, just in case!) and within a few minutes, I was ready to go. The site told me that vans were on the east side of the building, near storage so that's where I headed. I encountered an employee on a bike who advised that vans were actually directly across from the building and just so happened to be immediately across from my car. He also directed me where to go when I returned. After a couple minutes, I was on my way with the van. The vehicle was pretty clean and in good condition, no issues there. Only issue was the wait when I returned, it took a good 10 minutes for him to come meet me at our designated spot, but then check out was painless!

Their website stated (on my account) that I was charged $68.00 and they took $98.00 from my credit…read morecard. On the phone I told the agent I needed a 10 by 20 unit to store my car in. I couldnt pull my car in because the driveway was to narrow. They wont Refund my money !

Public Storage does not inform you that your fee will go up twice a year at sign up of service…read more They raise the fee and you must pay. Very sneaky and fraudulen.

Tom and his crew came to the rescue and helped my family move. That probably don't sound out of the…read moreordinary since that's what his business is but what Tom and his crew did was help us move at no cost to us and took great care of our belongings!!! I'm disabled and my hubby has a bad heart and other health problems that don't allow him to do this type of work anymore:( Thank you Tom & Crew Your good deed will be paid forward. Our family highly recommends Silver Creek Storage & Moving.

Set up a time to come out and get an estimate. No showed and phone was turned off. Hopefully, this…read morereview will prevent someone else the frustration and the time they wasted of mine to not happen to them.

Amazing service!!! Unit was clean and well maintained, I would highly recommend using StorageMart…read morefor all your storage needs!

Clean, tidy, and well-managed by friendly people. They polish the floors, especially when cars…read morebring in snow. I feel my goods are safe in this facility.