It's only been a month but they have been professional and responsive. There is only one air…read moreconditioned floor which was full, but overall I feel that my belongings are safe with them.

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Alexis was very professional and friendly help us get the help we needed process was easy and fast…read moreim thankful for her help thanks ALEXISSS YOU ROCK GIRL ‼

I had a confirmed appointment for 7AM for a hitch installed. Arrived before 7 and was told the…read moreinstaller doesn't arrive until 9. I chose the early time because it was supposed to be a while-you-wait appointment. Was told they don't do that. Tried to do a live chat on Uhaul's site. They never responded.

Unsecure. Theft is rampant daily occurrence here. Cameras not working, gates not working, rear…read moregate along the river is just stuck open. Management is not very good with much of Anything really. Multiple units broken into on a weekly basis. Not worth the headache. Not secure and management just shrugs their shoulder and says call your insurance.

We rented a 25x12 unit and they were supposed to replace the bottom rubber of the door before we…read moremoved in. Never happened. Water and snow ran in our unit and wreaked a bunch of our expensive stuff. Then they kept raising the rent. It started at $175 and went up to $291 in nothing flat. It would have cost us $500 for truck rental and to move our stuff to a better and cheaper place. But since we were looking to buy a house we waited. When we left, there were many empty units. They are pricing themselves out of business. YA! Don't rent at any of them as they have places all over. Look around you will find better and cheaper.

They own most of the storage companies now, which is awful. They are not open when they are…read moresupposed to be and don't answer the phone. Even "corporate headquarters" in Utah doesn't answer. In the end I did not move my things there and had to scramble to find a privately owned space last minute. Beware.

Since the beginning one of the workers was very rude when I spoke to the manager she told me the…read moreWorker was getting Fire. It was her last day. I don't know. Why they kept her one more day and when I try to close out my storage, I spoke to the manager, he was also very rude just because I asked him his name. I wanted to make sure if something went wrong like the last time I could have somebody's name just in case if they asks me who did I spoke to? I will not recommend this place. They don't have good customer service. I would never rent from them.

You will not find a more secured and peaceful place to store your belongings in the area! The…read moreManager Suzanne is amazing and always helpful. Easy and secure access. Will rent here again!

From the owner: Welcome to New Berlin Self Storage. We offer storage solutions to meet all of your storage needs…read morewith ease and convenience. Call now or reserve online today.

The fellow met me a little later than I expected, but I got a pretty good unit for a very good…read moreprice. He was very good mannered. The place is a reasonably good size. The place is pretty easy to access. Overall, it was a pretty good experience.

Locally owned, conveniently located, clean. What more can a girl ask for?read more

Horrible facility overcharging for space and there's literally moisture and damp in this "climate…read morecontrolled" environment. Elevators only go to one floor on each side of the building so you need to go to specific entrances and they both are out of order half the time. Last two times I've been here they didn't have power. Worse decision I've made recently was using this place.

Raised my rate $30 after the first month. Required me to buy their fake insurance for another…read more$25/month and when the entire bottom floor was flooded for weeks and ruined my stuff they told absolutely everyone to pound sand. They levy a late fee after 5 days ($25) and after 20 days they hit you with another $50 late fee. Of course the phone payment system doesnt work but you wont realize that til days after you thought you paid - which works out great for collecting late fees. I have reported them to the Wisconsin DATCP.

My best storage experience yet!! This is the cleanest facility that I've ever seen, the bathrooms…read moreare immaculate. You leave your belongings and know that they won't pick up smells or pests. They really take care of the place, again extremely clean. The staff is amazing and accommodating. They bent over backwards to help us when we moved in and out. Always polite and courteous. I've actually looked forward to seeing them when I paid in person. The price is highly competitive. I recommend this storage facility over ALL others in the city!

Staff was very friendly and helpful on the phone in signing me up before my move. But when I…read morearrived, I did not get attention until I brought my beautiful granddaughter to help me. The elevator is ancient and outdated with ropes & openings that felt dangerous and imprecise, leaving gaps and making it hard to get it to stop and be level for getting carts off. The directions for stopping at garage level are unclear and indefinite. The weekday only/Sat am till 3 pm hours are not convenient if people want to move in or out on Sat mid afternoon or all day Sunday, or in the evenings. Once I had to stand in the doorway while the staff person, who knew I was waiting, took a long phone call. This is a pet peeve, but of course he already had my business so it was more important to get a new customer rather than one already paying! Please be careful of the contract--I moved out mid month but had to pay for the entire month (17 days). This place is more provincial and inconvenient than any other (4-5) storage services I have experienced.

Another great experience with Badger Brothers Waukesha! Professional, courteous, and respectful…read moreevery step of the way!! The team was so friendly and energetic, they took all of the stress out of the move with their "can do attitude" During the walk through, the team leader was patient as we explained priority items for this first pod. After packing all requested boxes and furniture items from a very full three story home, they were able to get in EVERY other boxed item we had!! I think they were even proud of themselves, as this was the fullest pod they had ever packed and they did it in an amazingly short amount of time!! Our original estimate had been with two movers. The morning of, an extra mover had become available so we accepted the third mover at an extra $89 an hour and still came in considerably below estimate due to their efficiency!! Don't give it a second thought... Badger Brothers are the movers to hire!

Everything was excellent. Bryan was the gentleman I talked to when calling Badger Movers for…read moreinformation and to schedule the move. He was very informative, helpful, and answered all of my questions. He promptly emailed me a document with all the necessary informtion, cost, and estimate of time it would take for the move. Anthony, Logan, and Jayden were the movers and all 3 were superb!! They had great teamwork, were friendly, kind, helpful and extremely efficient and courteous. They took great care with my furniture and other items that I added to the move last minute. They even offered to move furniture once placed if I changed my mind on original placement. Their efficiency and customer service were outstanding! They made moving day a lot easier for sure.