Very friendly and nice, clean space. Moving a one bedroom and the size was perfect. The staff…read moreBrittany was very helpful because I did not know how to load my things. They have a huge elevator and dollies to assist you in your move. Bring your things here.

My brother passed last year where we stores our family 27 ft camper. I came in and spoke directly…read moreto the lady Fran about the situation and to switch the rental to me since he has passed. The account was passed down to me with the death certificate and I paid the late fee amount. I requested a better rate and she said that it was approved for me. Payments started coming out my account for my deceased brother's rate for over 7 months and all correspondence was being mailed to his old address and not myself. Then the rate that was discussed finally was being directly being taken out for payment. In January of this year rate was going up too $289 for my camper spot! I called Fran and her excuse was it took system a while to switch the account directly to you and I told her that I will be moving it out by the 7th of March my due date for payment. I go to move it and the camper was hit by the other camper on the other side of me knocked it off the braces/bracket and left a large dent in the corner which will cost me more money to get it fixed on top of the money I had too pay to have it towed to another location. There was 4 campers that left because or the high rates. The day I was moving it they tried to bill me again but I locked my Credit Card. Fran would not pay the over charges but a $25 coupon to be used on my next month when I told her that I was moving it. I told her that I wanted to speak to corporate but she said that she was corporate and I can only deal with her. She would not give me her managers phone number and when I called any phone number it wend directly to her and she would leave me on hold and never pick up. Badly enough I loss my brother and I still grieving but the stress and money loss to this company and that employee said one thing and did nothing after what was agreed upon. A year later the switch the account to me and she said the system was slow but the mean time your taking my money and an address from deceased person. I am still trying to speak to someone from corporate and I will be contacting the local news station to not letting this happen to anyone else! Do not rent from this place! Their rates are high and can change without notice but take the monies out your account at anytime. The company doesn't care!

It's only been a month but they have been professional and responsive. There is only one air…read moreconditioned floor which was full, but overall I feel that my belongings are safe with them.

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Alexis was very professional and friendly help us get the help we needed process was easy and fast…read moreim thankful for her help thanks ALEXISSS YOU ROCK GIRL ‼

I had a confirmed appointment for 7AM for a hitch installed. Arrived before 7 and was told the…read moreinstaller doesn't arrive until 9. I chose the early time because it was supposed to be a while-you-wait appointment. Was told they don't do that. Tried to do a live chat on Uhaul's site. They never responded.

Unsecure. Theft is rampant daily occurrence here. Cameras not working, gates not working, rear…read moregate along the river is just stuck open. Management is not very good with much of Anything really. Multiple units broken into on a weekly basis. Not worth the headache. Not secure and management just shrugs their shoulder and says call your insurance.

We rented a 25x12 unit and they were supposed to replace the bottom rubber of the door before we…read moremoved in. Never happened. Water and snow ran in our unit and wreaked a bunch of our expensive stuff. Then they kept raising the rent. It started at $175 and went up to $291 in nothing flat. It would have cost us $500 for truck rental and to move our stuff to a better and cheaper place. But since we were looking to buy a house we waited. When we left, there were many empty units. They are pricing themselves out of business. YA! Don't rent at any of them as they have places all over. Look around you will find better and cheaper.

You will not find a more secured and peaceful place to store your belongings in the area! The…read moreManager Suzanne is amazing and always helpful. Easy and secure access. Will rent here again!

From the owner: Welcome to New Berlin Self Storage. We offer storage solutions to meet all of your storage needs…read morewith ease and convenience. Call now or reserve online today.

The fellow met me a little later than I expected, but I got a pretty good unit for a very good…read moreprice. He was very good mannered. The place is a reasonably good size. The place is pretty easy to access. Overall, it was a pretty good experience.

Locally owned, conveniently located, clean. What more can a girl ask for?read more

Horrible facility overcharging for space and there's literally moisture and damp in this "climate…read morecontrolled" environment. Elevators only go to one floor on each side of the building so you need to go to specific entrances and they both are out of order half the time. Last two times I've been here they didn't have power. Worse decision I've made recently was using this place.

Raised my rate $30 after the first month. Required me to buy their fake insurance for another…read more$25/month and when the entire bottom floor was flooded for weeks and ruined my stuff they told absolutely everyone to pound sand. They levy a late fee after 5 days ($25) and after 20 days they hit you with another $50 late fee. Of course the phone payment system doesnt work but you wont realize that til days after you thought you paid - which works out great for collecting late fees. I have reported them to the Wisconsin DATCP.

My best storage experience yet!! This is the cleanest facility that I've ever seen, the bathrooms…read moreare immaculate. You leave your belongings and know that they won't pick up smells or pests. They really take care of the place, again extremely clean. The staff is amazing and accommodating. They bent over backwards to help us when we moved in and out. Always polite and courteous. I've actually looked forward to seeing them when I paid in person. The price is highly competitive. I recommend this storage facility over ALL others in the city!

Staff was very friendly and helpful on the phone in signing me up before my move. But when I…read morearrived, I did not get attention until I brought my beautiful granddaughter to help me. The elevator is ancient and outdated with ropes & openings that felt dangerous and imprecise, leaving gaps and making it hard to get it to stop and be level for getting carts off. The directions for stopping at garage level are unclear and indefinite. The weekday only/Sat am till 3 pm hours are not convenient if people want to move in or out on Sat mid afternoon or all day Sunday, or in the evenings. Once I had to stand in the doorway while the staff person, who knew I was waiting, took a long phone call. This is a pet peeve, but of course he already had my business so it was more important to get a new customer rather than one already paying! Please be careful of the contract--I moved out mid month but had to pay for the entire month (17 days). This place is more provincial and inconvenient than any other (4-5) storage services I have experienced.

Another great experience with Badger Brothers Waukesha! Professional, courteous, and respectful…read moreevery step of the way!! The team was so friendly and energetic, they took all of the stress out of the move with their "can do attitude" During the walk through, the team leader was patient as we explained priority items for this first pod. After packing all requested boxes and furniture items from a very full three story home, they were able to get in EVERY other boxed item we had!! I think they were even proud of themselves, as this was the fullest pod they had ever packed and they did it in an amazingly short amount of time!! Our original estimate had been with two movers. The morning of, an extra mover had become available so we accepted the third mover at an extra $89 an hour and still came in considerably below estimate due to their efficiency!! Don't give it a second thought... Badger Brothers are the movers to hire!

Everything was excellent. Bryan was the gentleman I talked to when calling Badger Movers for…read moreinformation and to schedule the move. He was very informative, helpful, and answered all of my questions. He promptly emailed me a document with all the necessary informtion, cost, and estimate of time it would take for the move. Anthony, Logan, and Jayden were the movers and all 3 were superb!! They had great teamwork, were friendly, kind, helpful and extremely efficient and courteous. They took great care with my furniture and other items that I added to the move last minute. They even offered to move furniture once placed if I changed my mind on original placement. Their efficiency and customer service were outstanding! They made moving day a lot easier for sure.