Very friendly and nice, clean space. Moving a one bedroom and the size was perfect. The staff…read moreBrittany was very helpful because I did not know how to load my things. They have a huge elevator and dollies to assist you in your move. Bring your things here.

My brother passed last year where we stores our family 27 ft camper. I came in and spoke directly…read moreto the lady Fran about the situation and to switch the rental to me since he has passed. The account was passed down to me with the death certificate and I paid the late fee amount. I requested a better rate and she said that it was approved for me. Payments started coming out my account for my deceased brother's rate for over 7 months and all correspondence was being mailed to his old address and not myself. Then the rate that was discussed finally was being directly being taken out for payment. In January of this year rate was going up too $289 for my camper spot! I called Fran and her excuse was it took system a while to switch the account directly to you and I told her that I will be moving it out by the 7th of March my due date for payment. I go to move it and the camper was hit by the other camper on the other side of me knocked it off the braces/bracket and left a large dent in the corner which will cost me more money to get it fixed on top of the money I had too pay to have it towed to another location. There was 4 campers that left because or the high rates. The day I was moving it they tried to bill me again but I locked my Credit Card. Fran would not pay the over charges but a $25 coupon to be used on my next month when I told her that I was moving it. I told her that I wanted to speak to corporate but she said that she was corporate and I can only deal with her. She would not give me her managers phone number and when I called any phone number it wend directly to her and she would leave me on hold and never pick up. Badly enough I loss my brother and I still grieving but the stress and money loss to this company and that employee said one thing and did nothing after what was agreed upon. A year later the switch the account to me and she said the system was slow but the mean time your taking my money and an address from deceased person. I am still trying to speak to someone from corporate and I will be contacting the local news station to not letting this happen to anyone else! Do not rent from this place! Their rates are high and can change without notice but take the monies out your account at anytime. The company doesn't care!

It's only been a month but they have been professional and responsive. There is only one air…read moreconditioned floor which was full, but overall I feel that my belongings are safe with them.

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

I went in on Monday June 13th without an appointment hoping to get my trailer plug wired. I met…read morewith Patrick and he explained that the soonest he could get me in would be 11. I agreed and explained I would be in my truck since as soon as he was done I was picking up my car hauler. He again asked if I was going to wait four hours and I said maybe you will get done early with one. He came out at 815 and said he would start but want sure if he could get it down before the next appointment. I just was very happy he would start. Within 20 minutes he had me all set up and ready to tow! Thank you very much Patrick Sobocinski!!

I had a confirmed appointment for 7AM for a hitch installed. Arrived before 7 and was told the…read moreinstaller doesn't arrive until 9. I chose the early time because it was supposed to be a while-you-wait appointment. Was told they don't do that. Tried to do a live chat on Uhaul's site. They never responded.

Unsecure. Theft is rampant daily occurrence here. Cameras not working, gates not working, rear…read moregate along the river is just stuck open. Management is not very good with much of Anything really. Multiple units broken into on a weekly basis. Not worth the headache. Not secure and management just shrugs their shoulder and says call your insurance.

We rented a 25x12 unit and they were supposed to replace the bottom rubber of the door before we…read moremoved in. Never happened. Water and snow ran in our unit and wreaked a bunch of our expensive stuff. Then they kept raising the rent. It started at $175 and went up to $291 in nothing flat. It would have cost us $500 for truck rental and to move our stuff to a better and cheaper place. But since we were looking to buy a house we waited. When we left, there were many empty units. They are pricing themselves out of business. YA! Don't rent at any of them as they have places all over. Look around you will find better and cheaper.

They own most of the storage companies now, which is awful. They are not open when they are…read moresupposed to be and don't answer the phone. Even "corporate headquarters" in Utah doesn't answer. In the end I did not move my things there and had to scramble to find a privately owned space last minute. Beware.

Since the beginning one of the workers was very rude when I spoke to the manager she told me the…read moreWorker was getting Fire. It was her last day. I don't know. Why they kept her one more day and when I try to close out my storage, I spoke to the manager, he was also very rude just because I asked him his name. I wanted to make sure if something went wrong like the last time I could have somebody's name just in case if they asks me who did I spoke to? I will not recommend this place. They don't have good customer service. I would never rent from them.

You will not find a more secured and peaceful place to store your belongings in the area! The…read moreManager Suzanne is amazing and always helpful. Easy and secure access. Will rent here again!

From the owner: Welcome to New Berlin Self Storage. We offer storage solutions to meet all of your storage needs…read morewith ease and convenience. Call now or reserve online today.

The fellow met me a little later than I expected, but I got a pretty good unit for a very good…read moreprice. He was very good mannered. The place is a reasonably good size. The place is pretty easy to access. Overall, it was a pretty good experience.

Locally owned, conveniently located, clean. What more can a girl ask for?read more

Clean facilities, easy to schedule and secure units. Staff are very friendly, attentive and…read morehelpful. You need to buy a lock, about $15 that you probably wouldn't be able to use anywhere else. Be aware that you don't need to pay for insurance if you have home or renter insurance, just provide proof of insurance. Comparable prices.

Horrible facility overcharging for space and there's literally moisture and damp in this "climate…read morecontrolled" environment. Elevators only go to one floor on each side of the building so you need to go to specific entrances and they both are out of order half the time. Last two times I've been here they didn't have power. Worse decision I've made recently was using this place.

This UPS store is wonderful! Ramero made a large sign for me and checked in each time with proofs…read moreand got my ok before proceeding. All the staff are friendly and very helpful! I so appreciate the service and excellent quality of work they do. The sign had great color and design.

This ups store has a notary public available. Call ahead for an appointment. We needed many…read moredocuments to be copied and certified signature and witnessed and eventually apostille certification in Madison. This is an important step necessary to be done correctly from the very beginning if not you will have to start over. Madison will tell you how they want the documents notarized before they pass it along to the other countries consulate for their certification. This is particularly important because of identity fraud and security. We worked with both of the notaries and they were both patient with doing the paperwork accurately each time. We're very lucky to have this service available. This location is disable accessible with a ramp available on the eastern side of the building. The door on the right is bit heavy but if you're in need there are many people around to help you get in. 28/2025 Service 5 Ambiance 5 Location 5 easy 2 hour parking around the building. Value 5 standard and customary rates less expensive here than Michigan.