Renisha was very nice friendly helpful the space nice and clean area nice people friendly area…read moresafe easy access I really like my storage room for my car...

I had an appointment yesterday at 4:30pm with the property manager at 6049 N. 77th in Milwaukee,…read moreWI, to see if the door to the storage unit was wide enough to store a utility trailer. I arrived 5 minutes early and saw the property manager go into the office and locked the door. I knocked on the door, but there was no answer. I called customer service, and they gave me the property manager's phone number. I called the number but there was no answer and so I left a message regarding my 4:30 appointment. My husband and I sat in our car until 5:00pm, with no response from the property manager. I am very disappointed in the customer service that was given to myself "a potential customer". You're so quick to try and get money over the phone for a unit rental but when it comes down to in person customer service, the property manager gives the cold shoulder even though I made an appointment to speak to them. Public Storage is the worst storage company I have ever dealt with, and it's not just that one location. Because, after I left that location, I called other Public Storage's in the area, and again, at every location the property manager's never answered the phone. I am very disgusted by the lack of customer service. I will NEVER use Public Storage, and you tell all my family and friends to never use you guys for any storage needs. If I could have rated you with a zero, I would have.

Kaneetha Was a HUGE help!! Made my visit quick and…read moreefficient. Will definitely use service again

The hours and location are decent to meet my needs. I opted for a small 5 x 5 in house which was…read morefairly priced. However, upon entrance to the area itself the area smells damp and molded. As if it was previously flooded and not thoroughly cleaned properly. You can see the moisture and dark spots starting to creep up the walls. If anyone were to utilize this facility I suggest utilizing large storage containers for your personal belongings as I did to prevent any damage.

DO NOT RENT HERE UNLESS YOU WANT TO BE SCAMMED!…read more Highly DON'T recommend using the U-Haul on Good Hope Rd. My husband rented a truck from there today, and when he returned it the employee told him he didn't return it with the correct amount of gas. Even though he had filled it back up with the amount he used. When he told her he would leave and fill it, she refused to let him. She said it would be a $54 charge no matter what. Then she said "unless you tip me". Which, he laughed at. Then she said "no, I'm serious". So he tipped her $10 to get out of the situation. Which, completely cleared up the "$54 charge". I don't know why he actually did this and why he didn't call her manager or corporate. But... I just hope she really needed that $10. Because... that's a pretty horrible thing to do to somebody. Yet, here we are. I can't tell you what to do, but I highly suggest going somewhere else.

Date of visit: May 12, 2024…read more I had a need for a short term vehicle to move a mattress for a family member that couldn't be bothered to assist even though it was a free mattress for them, but I digress. The local Home Depots had no reservations available for weeks, but this U Haul had vans available same day, on a Sunday! Reserving online was relatively painless and even though there were a ridiculous amount of steps involved such as scanning every angle of my driver's license, the system walked me through the process. I arrived at the location and was a bit dismayed that the only parking for customers was a handful of 15 minute spots near the front door. Not seeing anything else, I rolled the dice. The app required even more info from me when I arrived (good thing I did bring my passport with me, just in case!) and within a few minutes, I was ready to go. The site told me that vans were on the east side of the building, near storage so that's where I headed. I encountered an employee on a bike who advised that vans were actually directly across from the building and just so happened to be immediately across from my car. He also directed me where to go when I returned. After a couple minutes, I was on my way with the van. The vehicle was pretty clean and in good condition, no issues there. Only issue was the wait when I returned, it took a good 10 minutes for him to come meet me at our designated spot, but then check out was painless!

The customer service by kaneetha was wonderful. She really made my day especially with handling the…read moresituation with someone else being parked in my spot when I came to unload my boat this evening.she really to value in helping me thanks sincerely Lesley Jones..

Kaneetha thank you you you were so patient so kind so thoughtful. I wish there were more people…read morelike you in the world in customer service. May God bless you and keep you safe.

Awesome starting price of 43.00 for a decent sized unit. After 3 months, they raised my price to…read more112.00. Now, its up to 131.00. They gave you no warning, just a post card in the mail. The people in the office are just hanging out on their phone. The two big doors to get into the place are either out of order because they are dented or the keypads don't work properly (you press a "1", and it inputs 4 of them. It's clean enough, but it's got a funky smell. I'll be moving.

This facility is newer, very clean and well maintained. Steven one of the managers was…read moreknowledgeable and extremely helpful in securing a unit. He pleasantly explained locks, codes etc. Would highly recommend.