I have been using this storage for years now. moved in and out a few times, change the size of the…read morestorage unit, etc., and CJ was there every single time helping me with every step

Great Staff, Reasonable rates. I've used Extra Space in 3 states and they are all excellent.read more

I really usually only give reviews when I have a problem with something or a representative…read more However, today I am leaving a review showing my appreciation the Store Manager of the Smyrna location! Due to the changes in the mortgage / real estate industry, it has left me needing to get a storage space. So I have been there for over a year now. This manager from day 1 showed compassion and understanding. He has proven to be a very professional, attentive and fair representative of the company. When I leave a voice mail, he returns the call usually the same day. I just want to say Thank you Eric - you go above and beyond for your customers!

They have a very sneaky policy called " pro rate in and NOT out" meaning that you will pay for the…read moredays used when you start your service after the 1st, so if you started the 5th, you will pay only for the remaining days of the month used ( 30 or 31 minus 5). But, if you move out before the end of the month, the very nice ladies from customer service will call you to appreciate your business and let you know that they will rent your unit to someone else. I asked if I would get any money back for what I pay for in advance ( pro rate out) and I was told that the policy clearly states that NO pro rate out. Also, I was told that it was mentioned to me about that policy before I signed off which I don't remember if someone have had mentioned it to me. Management tries to make as much money as possible by keeping the pro rated money already paid and on top of that, they are trying to make more money by renting my unit to someone else. Very unprofessional and disgusting way of doing business.

Connie has so been helpful giving me information on both properties in the area and while I was…read moreactually going to "go with the other" she continued to help me. Some how a misunderstanding came about and at the last minute (I do mean last) and she was able to fit me onto her site whew ! When we arrived she had just finished cleaning and treating the unit to be rented. We started the paperwork, she explained everything and later delivered an envelope to me knowing that we were on a time schedule. If you need a storage unit call about availability Ark fills up pretty quickly and the "special rates" are "good for six months only."

Who knew a storage place could make you feel at home?!?…read more Connie and Laurie are absolutely fantastic! I have been using this facility for over 5 years and I will never go anywhere else. Location and price are important but being able to access my unit at anytime and still feel safe is huge for us! This facility and specifically the ladies that work here are so kind and helpful that we have several family members and friends that have units at this facility. If you are considering a storage unit then look no further as this is the best bang for your buck! Clean units, friendly staff and safe access 24 hours makes this the best storage deal in town!!!

I was pleasantly surprised at how accommodating the manager, Julia was. I was having problems…read morewith my lock and she walked with me to my unit and solved the problem. This made my day! I thought I was going to need the lock cut off, but she fixed it for me. I was very pleased.

Jackie From the very start of my journey with you, your…read morecustomer service, WELCOMING towards me has been nothing but A1 for me. THANK YOU SO MUCH FOR EVERYTHING!! J.CRAWFORD

We had to do just about everything online because of the Pandemic but the staff was very friendly,…read morehelped us pick a space not too big and not to small kind of a Goldie Locks work around. We needed a space by 1 today and went online around 11 and within 30 minutes on the website and phone everything was handled. The place is brand new clean well run. I feel comfortable having things stored there. LOL thank goodness it isn't big enough for me to live there with this quarantining I think my wife would like me to stay there.

Nice facility clean, well-lit and secure. Sign up was pretty easy. Only issue was the staff did…read morenot communicate the insurance part of the contract falsely leading me to believe I had to buy their very expensive monthly insurance. They staff should have been more transparent and told me I had the option to obtain insurance myself. Upon my request, they did remove the insurance. Now waiting to see how the refund process goes

I used this storage company for 2 months. The people were very professional. I would highly…read morerecommend them.

Harrison is a great addition to this facility. He has a warm welcoming presence and is quite…read morefriendly. He keeps the facility well maintained.

The property manger gave me the best customer service. She answered all my questions politely and…read moreintelligently. I will definitely keep doing business with this location.

If I could give a 10/5 I would. Thank you, Kalia! I initially selected the wrong size unit for my…read moreneeds, she worked with me to get the right size and great deal. She took me through the steps of how to use the lock and was super helpful with additional questions I had. I'm so glad I called before I actually had things to move and it's all due to Kalia who took the time to slow me down and clarify my needs. Amazing customer service and convenient location for a great price. Again, 10/5 if I could, thank you, and I look forward to storing my belongings here for the foreseeable future.

This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

I love the curb appeal and always said I would use this place when I needed storage. I came by to…read moreopen a new account and there was a sign on the door saying "Be back in 15 min" but no one ever came back. Whoever was working had closed the store early. It was only 5:43pm.

Beautiful building. Kept clean. Great storage unit. Good business hours, access hours and access…read moreoutside of business hours. Kind, friendly and helpful staff.

Public Storage is essentially a bait and switch operation which engages in deceptive business…read morepractices with its customers. For example, you cannot trust consumer ratings on the company's website which are all collected on the first day of move in and curated by the company to publish only the most positive of reviews. You will note that there is no way to publish an independent review of Public Storage on its website after the first day of move in. Beware of reviews posted on Yelp and Google reflecting satisfaction with the first day of move because the company facilitates their placement. Concentrate on reviews of Public Storage over the length of the rental experience. I am a deeply dissatisfied customer particularly because of Public Storage's bait and switch pricing practices. Without stating so, the company attempts to lure you in with a rental rate that is superficially reasonable. There is no opportunity to sign an annual contract or to lock in a long-term rental rate. In my case in what I understand to be standard practice for this company, the company arbitrarily announced a 35% rent increase six months after I rented my unit raising my bill from $281 to $381/month. The amount is, no doubt, calculated to squeeze as much extra income as possible out of the renter while still making it uneconomical to hire movers to change to a different facility. In essence, one you store your stuff with them they have you over a barrel and exploit that mercilessly. When I objected, I was told they did not care, and I was welcome to take my business elsewhere. I would suggest you do so as well.

The manager Ms. Bre is very helpful she showed me the exact storage size I needed. And the…read morecleanliness of this store deserves a 5* alone