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Life Storage - Jackson

5.0 (1 review)

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2 years ago

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Jackson Storage - Jackson Storage Office

Jackson Storage

(3 reviews)

Gail has a great professional personality. She is extremely helpful to me . Gail is the best!read more

My in-laws were using a space here and had me come pick up a moving truck they have here and use it…read morefor the day till 5pm. The terms are simple - one being to fill the truck at the end of use. No problem. There is a Wawa located about a half a mile down the road so I filled it there before returning. The total was just under 10 bucks. Part of policy is to turn in the receipt. Upon returning the truck, the lady working the counter accused me of not filling it. She continued to say that it should've been about 30 dollars. I told her that the gas station attendant tried multiple times to hold the pump handle but that it kept clicking shut and wouldn't take any more. She says I have two options, leave her the money or go back and fill it again. She eluded that the truck had just undergone repairs to fix a similar issue at which point I replied I didnt feel responsible for having to deal with that if there was an issue - especially since theres nothing more I could personally do to ensure that it was actually full other than read the meter and watch the gas attendant. She got very rude at this point, throwing the fact that we used the truck 3 times (twice actually) in my face and becoming bothered and irrational with me. She wouldn't hear my argument or acknowledge the fact it may actually not have had anything to do with me. I took the truck back to the gas station once again and once again, the truck stopped taking gas at less than half a gallon. I videotaped the entire filling and had the attendant continue to put gas into the tank multiple times after it stopped automatically. It was about another 2 or 3 dollars. I took the truck back once again and showed her the video. No apology from her. Waiting outside in my car (where I am writing this) she comes outside on the phone and starts gossiping with someone. She describes me, my car and says that I got smart with her. Tisk tisk, lady. I will now go out of my way to steer people away from this place until shes gone. Id like to point out that she nearly extorted me out of money on a baseless accusation. I will be following up about this.

Life Storage - Jackson - packingsupplies - Updated May 2026

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