My 10 yr old daughter lost her favorite Padres hat. I took her into the Lids store by the food court in the Promenade mall and couldn't get any help. The employees were too busy looking at their phones to be bothered. We instead went to the Lids store upstairs and received much better service. Jesse couldn't have been nicer or more helpful. We asked if my daughter could have her hat embroidered. Jesse said yes and offered a few ideas. My daughter was indecisive so Jesse asked who her favorite player was. My daughter said Jeremiah Estrada. Jesse was impressed and created a custom logo with Jeremiah Estrada's name and number. My daughter was so excited she literally jumped up and down when she saw the finished . Thank you Jesse for taking the time to create a very special ball cap for my daughter! read more

Lids - SD Padres hat - Sports Wear Near Me - Temecula, California

Super friendly staff at the Promenade Mall Lids store location. Had hoped to find 49'ers or Seattle Seahawks hats but no luck. As a matter of fact inventory for the last four teams in the NFL was zero. I guess the buyers instincts were off this season. It happens I guess. Anyway, the year end hat selection was fun to browse at. I even found a MLB hat for only $5. And know my goal is lose a few pounds and purchase my a Boston Celtic jersey. Finally, it is a clean, organized, affordable and they have a friendly staff that is proactive helping you find what you are looking for. Thanks for the warm hospitality. read more

Not one problem, went to get a hat on my birthday, realized it had a stain and an employee let me switch it out for one that didn't.

There's 2 lids in the mall, one in the food court and one upstairs by vans. The one upstairs is a joke, dudes look high as shit and messed up the hat I bought. I had it embroidered and the lid bent, fucking hat looked like it was ran over and the embroidery was Ass. the fact that they hire idiots and don't offer refunds is wild. The store in the food court did me good 1 time, got a brown SD hat, bent and embroidered as well and it came out CLEAN. Best hat I've ever worn. but it seems 90% of the customers for both stores seem to not like the quality of both that product and workers. I'd agree. read more

I was looking for a hat for my Boyfriend and these two guys named Marcus and Isaiah helped me out so much! I Appreciate them a lot! read more

Lids - Sports Wear Near Me - Temecula, California

Do not call this lids asking about hat drops or product availability. The lady that answers the phone is just going to say I'm here by myself and have a full store and can't help you. read more

This place sucks! I'll never purchase anything from this place again. They can't even open up on time. read more

Lids - Websit says opens at 10am and the worker walks in at 11:06 am - Sports Wear Near Me - Temecula, California

My 15 year old son purchased a new hat for his birthday from this location. He went in alone & was assisted by Marcus. When he came back to the car, he was really happy with his hat, but even happier about receiving great customer service. He said Marcus treated him like a paying customer vs "just some kid" and was helpful & excited about helping him make his selections. Today, I called the store manager to provide this review verbally & the manager was super thankful & excited to tell Marcus, who is a new employee, that he did a great job! read more

This place sucked. No greeting, no help , no acknowledgment. Two associates were just yapping away, saying how they f***ing knew the guy who was previously in there and sh**. Just going on about their life. Mind you I was with two kids, but I guess that's how it is in lids nowadays. You just cuss around the customers and don't help them find anything . Lol . Well, I'll take my $$ somewhere else . read more

Worst! No greeting, No customer assistance. Just stood there like a fixture in the store. I was looking for a custom made hat for work and since I was never acknowledged, I'm taking my $$$ somewhere else. read more

Came into the store to get a hat for my husband. There was only two guys working and one of them didn't look up the whole time we were in the store. I believe the other man called him Trevor. He was so unprofessional and not knowledgeable that we ended up leaving without a hat. read more

I love this place. They almost always have good deals like buy one get one half off and if you get a lids member card set up you get even more discounts. I would definitely recommend this place to my buddies! read more

Lids - Sports Wear Near Me - Temecula, California

Went in to purchase a hat for my boyfriend not knowing his size however Marcus helped me choose a snap back which I totally forgot is what my boyfriend actually wears he was so kind and helpful thank you marcus read more

I went in with my son to get him a new hat. When we walked in we were acknowledged, but that's as far as the customer service went. Other people came in as we were looking around. Every person that came in was asked if they needed help. We walked around the entire store more than once and were never asked if we needed help. Once we finally decided, all I got was "is this it?". No up selling, not offering and deals or other products. Not that I wanted any of that, but knowing how retail works, if I was their manager, I'd be pretty upset that they are just doing the bare minimum. read more

Had to place an order for a hat since they didn't have it in stock, there was a little confusion when I picked up my hat, but the experience was relatively good. I'll give them 4 stars. read more

I have gone to this store to have our baseball team hats embroidered with names and numbers for the past two seasons. The employees have been both friendly and helpful each time. They were able to get my order completed by the end of the day. Tommy assisted me this past week and was very easy to work with! I will definitely be back next season! read more

Special ordered Angels hat for a Easter present for my kid went and picked up today and they sent us an As hat seriously!!!!! How stupid and so we ask them if they could over night a hat or something and they did nothing for us...seriously get some customer service skills if you mess something up you should do all in your power to fix it. They did not even seem like they cared. It's just to bad we go here all the time and now they lost our business. They could had offered anything to fix there screw up but yet they did nothing. So I had to drive all the way to West Covina Lids to get a hat for my boy because he has a special small head. So ridicules 2 hrs of driving today 3 hour trip just to fix there screw up. read more

I am very upset and disappointed in this store and staff. My 13 year old went in for the first time by himself and wanted to buy a hat. He picked up a hat and walked over to a employee to ask about how much it would cost to have a hat personalized. The guy took his order and had him sign a form, wouldn't you think an employee should explain what you are signing and verify everything is correct... size, spelling or that all sells are final to a kid. He is now stuck with a hat that does not fit because he thought all hats were one size fits all and No one even verified with him or saw him try it on... it should be the first thing someone asks when you personalize something (especially a young kid) did you try it on and made sure it fits because there is no returning it once it is personalized!!!! read more

My mom and I had such a great experience at Lids! Luis was super helpful and went above and beyond to embroider the hats for my little brother's baseball team in time for their first game and pictures! The store also has an amazing selection of hats from sports teams to major brands to fun ones! I definitely recommend shopping here! read more

I came in to this place to look for a Dodger hat and found exactly what I was looking for. Luis was very patient helping me look for the right size hat. He sold me on stitching of Corey Seager's autograph and I excepted. I'm glad he sold me on it because it looks fabulous on my hat. Daniel also did a fabulous job with the stitching. I liked it so much I decided to have Clayton Kershaw on there too. If it wasn't for both Danielle and Luis I would have a boring hat to wear to my Dodger games. read more

My 10 year old Grandson saved up his Christmas and birthday money to get a hat with his name on it. Even paid extra to have them outline in black. Got it home and noticed the bottom of some letters wasn't complete. When mom took it back they refused to fix and correct the problem. If you are looking for a store that stands behind their products don't go here. read more

The manager, Daniel, was beyond helpful. It's so rare to see people who truly try and reach out to customers and do what they can to have customers leave happy. I work in retail myself, and not many people are customer service oriented. But, he was truly one of a kind. He was offering custom stitches on hats, recommending hats that customers may like, and multitasking in the greatest way one can. Seriously one of the greatest experiences I've had at a business. I hope that anyone and everyone in corporate recognizes Daniel because he more than deserves it. Thank you again, Daniel! read more

I am very surprised the store has zero reviews! I had the greatest experience at this store. Everyone that was working asked if I needed any help and I did. I tried Sports treasures and Champs first looking for Padres hat my boss is from SD huge charger fan. I am baseball fan a Padres was my first baseball game ever! Even though they still have yet to win a world series since the late 80s have to support and represent our local teams. No place had them completely out of stock. The store manager Curt was the best, I explained to him that my work required to wear a hat since I'm working with family owned restaurant he took a look at my t-shirt and told me he could DESIGN one with almost the same font as the one I was wearing. That blew my hat off!!! The owners are now buying 12 for all our employees. Thank you to all the employees for all the help and great customer service. I'll never buy a buy another hat from anywhere else again. read more