Buyer beware. This place does not honor the price on their items. While checking out, several of the prices were different from their tags. The manager on site Gabe or Abe kept saying this is what the machine is telling me. If you are too lazy to change the price then honor them. Stay away from here. read more

Was looking to get 2 custom hats yesterday but just kept hearing sighs and nail tapping from the worker so we dipped. Would never come back.

First of all I just want to say the hat came out perfectly fine, but its the customer service that is causing me to leave a one star review. As soon as i stepped in the door i wasnt greeted with a "hew how was your day" or anything along the lines of that. It was an immediate, "hey buy a hat get 50% off". Once i had my hat selected i wanted to get an embroidery on the hat. I had to repeat what i wanted 3 times and in the end i had to write it on the piece of paper myself, the gentleman that i was talking too had such bad handwriting to the point i was scared he was going to mess it up. I asked for an estimate of how long it was going to take them, they said 30 minutes top. I waited the 30 minutes went inside the store to go and get my hat and it was sitting there on the counter folded up not even touched with no one batting an eye on it. So I ended up waiting another 30 minutes just for a simple embroidery. When i went back the second time they didnt even remember to bend the brim of my hat after paying the additional 5 dollars. Horrible experience. Only thing that came out good was my hat. I will say the one white male that works there was the only person that seemed professional about his job. Othere were just messing around during their shift and even at one time I saw a phone layed down on the front counter with a football game up when there were easily at least 10 people in the store. If you have a love for hats LIDS is a good option. Just dont go to the roseville galleria location. read more

I own a business and frequently come in for larger orders of my business logo on blank hats. Was informed that the order would need to be fulfilled by their warehouse, which is no biggie, totally understandable. A few days later I received a call from Lily, she said the warehouse didn't have the hats we selected in stock so it would have taken even longer to fulfill my order. Instead she did them at her location and what would have been a 2 week wait, turned into a 3 day wait. I'm absolutely happy with the results of my hats and the turn around time frame. Thanks again Lily. You're doing an awesome job. read more

Lids - Sports Wear Near Me - Roseville, California

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I would pass on this Lids and go to a different one. They upcharged me on an hat and refused to refund the difference. Hat said one price, they rang it up 8 bucks more. Literally told me "this is pretty common". Also, embroidery here isn't the best. Looks like they took my hat off too early and the design didn't finish. Pretty loose stitches too. Just go to another lids yall, this one not worth it read more

I just wanted to say what an amazing experience I had. Lily went above and beyond as did Christian. They called stores trying to locate a Fear of God hat for me. Lily's demeanor was so sweet and caring. I feel uncomfortable as a woman who knows nothing about sports coming into stores like this. But Lily and Christian went above and beyond. I will def shop again. read more

Terrible customer service. Horrible return policy. Will never buy anything from them again.

Shout out to Lids for always embroidering our company logo onto our hats for us. It typically takes them a few days to get the order ready for but they always come out perfect. They also offer a discount for larger orders. read more

I wanted to get my dad a hat for father's day and wanted to get it embroidered. They said it would take 45mins- an hour. I get back an hour later assuming it would be done and they haven't even started it. mind you the employees are just talking it up with each other and not helping the customers either. I had to go to work so i asked if they could hold on the hat for me till i get off and they said sure and claimed they closed at 8 today. After work i rush over and arrive at 7:20 seeing that lids is now closed. Lids is about 20 miles from me so it's not easy to come back and forth like this. read more

Came in here with my both of my cousins and waited on the line for over 30 minutes only to be told "to not come in if we're not buying anything." Like how do you expect your customers to buy your product if you're not gonna give them the chance to check out your products. He also had a rude attitude. Overall, very unsatisfied! read more

Lids - Rude worker - Sports Wear Near Me - Roseville, California

Terrible customer service! I read online that the store was open until 9pm. I tried calling the store at 6:35 pm. I called 11 times and no one would answer the phone. I arrived at the mall but all of the main stores restricted access to the smaller stores. So I was calling to inquire about placing an order. I wanted to ask if the store was open for curb side pick up. Their are no instructions posted anywhere but their website has them listed as open until 9. Terrible service. This is why some locations fail. read more

Previous reviews are accurate. They are unfriendly here and I won't be back any time soon.

Whatever you do...don't rely on illiterates like John to embroider anything on your hat or any other sports gear. The guy can't spell. Then he won't even correct the mistake on my $40 hat. Says it my fault for not catching it. This place sucks and I plan on letting all my sports buddies know about it. Won't ever shop there again. read more

We purchased a custom lid hat. With that being said, Danny helped us out and guided us through all the expenses and charges of all add ons. On the other hand, Jared had horrible customer service. He kept huffing, puffing and rolling eyes as we made adjustments and checked out. Come on Jared do better! read more

First time yelping. Google said lids opened at 10am on Saturdays. I got there at 10:10. After waiting in front of the store for 25 minutes, watching the salesperson inside diligently completing tasks, I looked for his attention and received it. He let me know they open at 11am. I said google said 10am, he said 11am has always been opening time and he went about his business. 1 star is for a big organization that can't get its hours right on the internet. read more

I love shopping for hats . Today was not the day for that . Came in looked around for 5 minutes had a couple questions and the person in the front desk completely ignored me . Really unprofessional would not recommend they should hire a better person someone who's actually going to try and help out the customers that come in . read more

Had a custom hat made here which finally wore out. Came in (with original hat for example) to have two more made in different colors. The guy who helped me didn't know how to use the machine, apparently. Waited 1.5hrs to come back to 2 garbage looking hats. I pointed out that the design was wrong, and his response was, "Yeah, I knew it didn't look right but I made them anyway".. Wow.. Thank you for wasting my time. read more

The customer service is terrible. When I went to pay for my item, the guy asked me if I wanted to give my email address to receive coupons. I said no thank you because I don't usually buy hats. It was a gift. The guy was so rude. He acted so offended. He threw the hat and the receipt in the bag and tossed the bag on the counter. My husband grabbed the bag and told him thank you and I told him thank you and have a good day and the guy didn't say one word. He just walked away. Unnecessarily rude. read more

Had a hat custom made. When I went to go pick it up I noticed that they didn't put enough stitching on the letters. I can see the raised material behind it. I pointed it out to the staff who turns out to be the store manager. All I got was multiple excuses. At first he said it was supposed to look like that and then it said that he wasn't the one doing it. It seems like we were going back and forth and it got no where. The hat cost me $60 and it's looks terrible. Save yourself the frustration and go else where. I will never come back here and I will advise all my co-workers who have there hats made here to do so as well. read more

Hire experienced customer service agents at your stores. My experience today at your Roseville, Ca store was terrible. Your employee Jerrett shouldn't represent your brand. I work in customer service and never seen an employee with that attitude. He was busy texting on his phone and didn't provide us any help. I left your store and gave my business somewhere else. read more

If I could give this no stars , I would . Customer service? There's no such thing here . The "manager " has no sense of how to run a business or how to provide better service for her paying customers. Her name is Carina , shes very cut throat and doesn't know nothing else to say but "I'm doing my job " . After messing up a custom hat for our sons birthday. Take your money somewhere else . read more

Was in store yesterday (Sunday) looking for hats for our two kids. John was swamped but hustling. Helped us pick out embroidery for that hats and was told to come back at 12:30 to pick them up, 12:30 we returned, Store was packed and poor John was still there by himself hustling away. He apologized for the hats but being ready but we didn't mind. We saw how hard he was working to help everyone from register to finding sizes while running the embroidery machine. Thanks for being great John, hopefully you got a chance to breathe. read more

Sam was incredible. Came in today and bought 6 beanies and overall was super happy with our overall experience. Sam went the extra mile and made our shopping experience very enjoyable, even with the holidays being so hectic. Will definitely be back again!!! read more

My boyfriend is a hat addict, so we frequent many lids locations. We came here looking for a new hat, was greeted but never asked if we needed help. We quickly chose the hat and went to the register, the guy who seemed like the manager MADE US WAIT 10 Mins while he was discussing something with a co worker. I've worked in retail for 6 years plus and I am a manager myself, I know the customers always come first. I wouldn't have mind waiting if he would have said it nicely, but his whole attitude was bad. The co worker was a nice girl and apologized after, even said herself that she hates that guy. The star is for her...I feel bad for her :( By far the worst lids I've been to. read more

If you been to one Lids, you been to them all. If you don't know what Lids is...it's your one stop shop for hats of all your favorite professional or college sports teams. They offer custom embroidery services for your hats that you purchase there. I guess that's one thing people don't really know about!?!? read more

Terrible customer service by Jonathan the store manager! I purchased a hat on 5/22 and the credit card machine was down so I purchased it with cash. My fiancé didn't like the hat, so I went back in today to return it. I was told I would have to come back later or another day as they did not have $45 to issue me a refund. Mind you we are in the middle of a pandemic and I am being asked to keep checking back and hopeful they will have cash to issue a refund. Jonathan goes on to say he only has change for purchases in his registers. Clearly this is just another reason why you should purchase items from online. read more

They always have something to match my outfit.

How do you not have Philadelphia Eagles hats in stock? Um, they won the super bowl. You'd think Lids would be on "top" of that and have it in stock. Im putting a lid on this business. read more

So if you order online and make a mistake, they will not honor nor cancel your order. I ordered and it auto put an old address on and when I called 5 min later they said. Tough luck. I called over and over 5 times and they wouldn't fix the problem. So fuck them. Scumbags and low rent customer service (not the call center but the company regulations ) do NOT buy from them. LIDS cannot cancel an order once placed so tough luck joe!!!!!!!!!I read more

Hopeless & empty small retail store. With your typical young & rude salespeople w/ girlfriends & boyfriends hanging around until you go to the register & all of a sudden they leave. The merchandise does not make up for the given attitude of these minimum wage workers. Go elsewhere. read more

Ordered a hat online. They shipped a completely different hat than the one i requested. Had to pick up the hat at the store. Wanted to exchange for the right one but they had to order it as well. The girl was rude and seemed bothered she needed to help me. Couldn't offer any suggestions as to when hat would be here etc. Will never use Lids again. read more

The store was small and quite crowded. We were greeted by three separate people while we were there. The primary reason that I am giving three and not four stars is that I has to wait an inordinately long time to check out while I was first in line. read more

My experience here was great. The guy offered me a great deal to engrave my sister's hat.

Always helpful when buying hats for my husband. They will call other stores and/or order an item they do not have in stock. Paying the $5 for the LIDS card is something i recommend if you buy hats often. 20% off every purchase! read more

Usually it's the same basic service you would expect in the mall. Props to Danny the ASM for the great recommendations and for suggesting the embroidery signatures on my SF Giants World Series caps. read more