I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether you are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis! read more

I am 45 years old, Big 5 has been around my entire life. Customer service used to be amazing,.. The entire store but especially loved the shoe department. They would help fit you, help you find the best shoe for your needs, check the fit.. The works. In recent years it's changed but today was the WORST. I took my 16 year old in who has scoliosis and different lengths in her legs which causes bad pain. She's at the age where her feet are done growing so time to get some good quality shoes. I expected service like it used to be, I expected to be helped. What I got instead was a rude teen? Early 20s punk who could care less about giving actual customer service. Ask for a recommendation on a good walking shoe? Response "I don't know check the wall". Ask if they have a size of a shoe "I brought out a bunch in her size, that's what we have" ... Yet he claimed he would check the back if I had any questions.. Guess he changed his mind? Part of me wishes I would have just walked out and checked elsewhere but again MY DAUGHTER IS IN PAIN WHILE WALKING so I didn't want to drag her store to store. My husband used to go in yearly for his New Balance update,.. When we got home and mentioned it to him he was "this is why I stopped going... And just use A@azon". I know times have changed in recent years but to me it's sad that a previous amazing store known for good service no longer cares. At this rate I don't know if they are the next old school business that will be the next one extinct. read more

I called in because I needed to exchange my ugly stick GX2. Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it. read more

Big 5 Sporting Goods - Old GX2 spool combo in the right, and different bigger gx2 spool combo that I was looking for - Sporting Goods Near Me - Roseville, California

Friendly people, great service and all the gear you're gonna need at great prices. We went found everything we needed at really good prices. Check it out. read more

If you're looking for sports gear in Roseville, go ahead and drop on by Big 5 Sporting Goods. The shop is on Douglas Blvd near Interstate 80. They are a smaller sports shop filled to the gills with inventory. The price points are a bit cheaper than the big box shops. They have athletic shoes; tennis, pickle ball, running; swim, soccer, baseball, football, and basketball gear; fishing gear; camping gear; kayaks; frisbees; sunglasses; free weights; skateboards; bikes; scooters; exercise bikes; fitness equipment; and athletic wear. You can even buy a fishing license here. Customer service has been great. I like that they rotate seasonal inventory. In the warmer months, they have a larger selection of lawn chairs, swim toys, life vests, goggles, and swimwear. In the colder months, they have snow pants and jackets, thermals, and sleds. I recently bought snow pants on sale for $35 and fleece lined casual pants on sale $25 and I used a $ 10 off coupon. The pants aren't brand name, nothing fancy but does the job. Which seems to be one of my life's motto. read more

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Big 5 is okay for fishing tackle. I was looking for inexpensive bait casting combos which they stock though I've decided to spend more for better equipment. read more

Called ahead to see if they had an item, went there and they had so many options. Staff was friendly as I was greeted entering the store. Went through all the options and left with my son's first glove! read more

Big 5 Sporting Goods - Found what we needed - Sporting Goods Near Me - Roseville, California

Horrible customer service. You walk through the door and they are all huddled up complaining about other locations and their regional manager. It took them 3 whole minutes to realize that they had customers in the store and only 1 person greeted us. Then after that, they all went back to gossiping at the front of the store. Walked right out. I can see that Big 5 doesn't seem to want to stay in business. DSG already beats them with most things. To stay competitive, you would think that they would at least offer some exceptional customer service, but that was not the case here. read more

Convenient sporting goods store I usually just come here and tag along with the hubby when he needs to get running shoes or other things he needs for his refereeing stuff for youth football. We normally come here when there's a sale. The stores are cramped but items on sale are always at a decent price level. Everything in the store is usually affordable and service is pretty good. This is our first time back in the store during covid times. There is a huge display sign a few feet from their front door stating that customers must wear a mask or they are not allowed to enter the store (or something to that effect). wow, geez... did not need my glasses to see that one. I wonder how returns work with the pandemic and all? Hubby no longer referees but we came to get some flip-flops for him. They were on sale and, as always, I find things for me too :) Review #1914 read more

Big 5 Sporting Goods - 10.04.19 love me some Crocs slippahs - Sporting Goods Near Me - Roseville, California

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Was looking for youth under armour hoodie for my nephew for Christmas and didn't want to drive all the way to Folsom outlets. Walked in and was not greeted by the 2 girls at the counter or acknowledged. Three guys in the shoe dept we're BS-ing about sports amongst themselves. I circled the whole store trying to find the youth section. Store is very packed in. No way could a wheelchair fit through there. Finally Found one for $40. You ought to be nuts. Walked out and nobody cared. Went to the outlets and they had youth hoodies on sale for $16.99 with several people asking if I needed any help. I get that they charge more but the serious lack of service was appalling. I was in and out so fast there.was no time for a check-in or photo. I will not be back. read more

Thank you for clearing up for us today the way you feel about your customers need to use the bathroom as not for "public" use. We are not the "public." We are paying CUSTOMERS. But not anymore! Not until you change your discriminatory and unkind policy giving your customers the basic human right of using toilet facilities while shopping in your stores. Shame. We used our coupon, and now won't be back until this anti-customer policy changes. read more

I guess rather than attempting to fix their problems they complained to yelp and had my first review deleted. They blame the disastrous conditions of their store And rude employees on Covid. Not true, This store has been a train wreck for the last 10 years. Take your hard-earned money elsewhere... read more

Really great customer service whenever we shop here. This includes when we have called the store to confirm product availability.

Thank you, Chad for going above and beyond to help me today with my softball helmet question. I appreciate you!

I've been coming here for many years. I generally purchase my running shoes, various sports equipment and workout clothing here. I'm usually able to save money there when I shop. I buy when they have sales and I use there coupons too for additional savings. This week I purchased my running shoes, using a $10 coupon. Better shoes for about the price of average shoes. My only complaint would be that it can be somewhat difficult to find shoes in my size and they tend to carry shoes for extra wide feet. Just keep checking or go to another Big 5 store and try there. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Roseville, California

Change your hours here on Yelp to reflect the correct times so that customers do not drive across town to your store to find out you've closed. read more

I like this store, except Allison. She's a supervisor or something and acts so demeaning to the other employees--gag. I had the nicest cashier one day and we were talking and laughing while she was ringing me up. Allison walked right up, interrupted, and snapped at the cashier, "I'll take over, go back over there!" Like she's not allowed to smile and be friendly with customers. I wanted to say something, but I was afraid to make it worse for the poor cashier. I came back to return something from my purchase a week later. We asked Allison if we could do a return at the register she was at and she turned to another cashier and gave her the evil eye until she came over and did the return for her. Really? It took two seconds! I bet everyone in this store hates working with this lazy jerk!!! read more

I've purchased items from here twice. The first item my wife bought was a drown for me for Christmas. We brought it home tried to get it to work for hours and it didn't work. Then today I go in to buy a few things and I found a pull up bar I've been wanting. I take it home and start assembling it and guess what... the bolts don't fit! Why do you sell items that don't work. I realised when opening the item that someone had already returned it. They really need to watch what their selling this is ridiculous read more

Big 5 Sporting Goods - Sporting Goods Near Me - Roseville, California

I haven't went in to the store yet but I just called for a stock check and Mike was extremely helpful and informative. Definitely stopping by today after work! Thank you Mike for great customer service! read more

Spend a couple hundred dollars on kids athletic gear and they don't let us use their bathroom? Going somewhere else next time

Went here yesterday to pick up some snow pants for a last minute planned snow day. They had my older son's size, but not my little guy. At checkout, Louie looked up the snow pants we wanted, but they were out of stock. He told us which Big 5's in our area had them. He even gave me a coupon to use for my purchase and told me I could take it with me to use when I buy my little guy's snow pants. Louie was very professional and even more importantly, personable. I appreciated his customer service. It's refreshing to have someone go the extra mile these days. read more

Came to store on 2/1/22 on my break at 6:30 pm. Light were on but door was locked. The employee came to the window and told me the store was closed for tonight. Then proceeded to hangout behind the counter on his phone. No sign anywhere showing adjusted store hours. Big 5 here and in auburn seem like they're going out of business the way they are managed and limited hours of operation read more

I took my son in for basketball shoes. From the time we walked in to the time we walked out I felt the employees went above and beyond. When we first walked back to the shoes, they immediately pulled a couple of my sons sizes that may have not been displayed. When he didn't like either of those they pulled more, he was trying to figure out which had the best traction. The salesman even talked him through his anxiety about picking the wrong shoes. The gentleman who checked us out was courteous and very polite. In the end we walked out with a nice pair of shoes at an excellent price. read more

My husband and I purchased a bike pump here today and the staff proceeded to spend 15-20 minutes with us in the parking lot helping us figure out how to get it to work. In my experience, this level of customer care is so rare and absolutely commendable! Thank you for taking the time to help us today, we will definitely continue to give Big 5 our business! read more

Ya know today when I was in the store shopping and bought a bunch of stuff from your store and had to go potty I was told I could walk way over in the parking lot and use Raley's bathroom....so nice of BIG5 to tell me to take a hike to pee and buy from them but use Raley's bathroom. This covid BS is ridiculous if your open YOU need to supply a bathroom not use the covid excuse to keep your bathroom closed!!! I don't think if I was shopping at Raley's they would tell me to go pee way over at BIG5. Whose the dummy at Big 5 that thought this up!!! YOU go pee at Raley's Big 5 manager...and take a hike!!! read more

Lousy customer service. I had to remain waiting for 15 minutes ,to be helped.Twice I told them that I need help nobody came

I always surprise myself by having decent expectations when I walk into a Big 5 and then walk out, annoyed and promising to never return. This time, I may stick to my word. I went to return a pair of shoes, with receipt in hand, and the young lady at the register gave me all sorts of attitude. She suggested that I not get the soles of the shoes dirty next time, so that they could resell them and didn't even look up when she handed me my receipt. Honestly, it wasn't what she said, but how she said it, which was in a condescending and irritated tone. I realize that she only makes minimum wage, but she doesn't need to take her frustrations out on me. read more

This location always seems understaffed. There have been many times that my husband and I have gone in and sat around for at least 10 minutes not being helped until we left, especially in the firearms area.. That seems like a place where you would have staff on standby, but I guess I wouldn't know... The staff is also usually uninviting in the way that they completely ignore you. Sometimes the cashiers are pretty nice but that's about it in terms of friendly staff. They also never really have much of a selection in terms of merchandise, compared to other stores. I recently bought my husband a bass beer holder as a surprise that he loves but that's about all I have to say that's positive. They don't really ever have enough staff and the ones that are there usually ignore you. read more

I am not sure if I went in on an off day but it seemed that all of the workers were lost and confused. It was pretty dead in the whole store and I came in to return a pair of boots but the transaction didn't go smooth at all. I had to ask multiple employees for sizes on boots because every time I would ask an employee they would never come back. The strangest thing! I ended up finding a pair on the floor that I liked that was stacked up on clearance. When I got to the register, although I had my receipt, they couldn't find it in their system. It took literally 30 minutes at the register to process the request. You would think that with the abundance of workers oozing out of that place combined with the lack of customers, that you would get excellent customer service! Guess not! read more

I went to Big5 to buy some binoculars but after the unfriendly service I got I didn't buy any & I won't be going back there again. I know almost nothing about binoculars so I asked the girl behind the counter about the 'specs' of their selection of binoculars and she said, "what specs?'. Her tone & her facial expression were unfriendly. I replied with what little information I have on binoculars. And then she explained to me how they are classified. I tried to clarify what she told me and she responded and looked at me as if I were stupid. She then pointed out 2 brands and when I asked her about the two classes of measurement which she had previously explained she responded with this look of indifference as if I didn't say the right thing. At this point I felt too uncomfortable to ask any more questions. I walked out the door and that was the end of that. At my job I work with the public and I treat people the way I wish to be treated. If people don't shop at my store I'll be out of business. That's why I greet people with a smile and show a willingness to help apart from the fact I like people. This girl didn't smile. She was totally unfriendly and came across like I was stupid and didn't really want to help me at all. Big 5 gets 1 big star from me read more

My first bad review on yelp and this store manager is a total douche!!! Went to buy shot gun and First Lady was very helpful and nice, I made up my mind on which one to purchase and the manager decides to assist me only to piss me off and walk out without a purchase ! Was it my tattoos my race or is He just a complete Douche! Makes me furious to get crappy service from manager while the employee( women) was so helpful! Never again will I set foot at this location . read more

Big 5 Sporting Goods - Just so people know I'm really here and this is real time not a b.s yelp - Sporting Goods Near Me - Roseville, California

Bad return policy. Store clerk wanted to help manager was more worried about store policy than getting things done. I will buy my sporting goods from other retailers or online from now on. read more

My bf and I came in yesterday around 2-3pm. There was a young male and two females working there during the time. The male was nice and helpful but then we came to the register and that's when the problems started. We ended up buying roller skates and other out door items and upon further notice, we saw the skates were in dirt and had asked if they were on clearance because of this. The pretty girl working up front had said no and proceeded to check out. I then noticed she included and item that we didn't put up on the register. Prior to this she said that there are no returns until the end of May 31st believe. I looked at her and said we never bought this. She then called her manager and said, " I accidentally charged them for an item and need to do a return with a manager" She knew that item was at the front and knew someone left it behind and accidentally scanned it with our transaction. The manager had 4 other customers that we had to wait for and I was getting impatient at this time and asked her if she could do the return because this is alittle ridiculous. She said she couldn't and we continued To wait only for the manager to finish her transactions and CLOCK OUT knowing we were waiting for her after the girl had called her and let her know. Baffled read more

Hmmmm....what can I say? Everytime I stop in it is as a last resort when I have looked at better stores. For example, I stopped in on Saturday night since Fleet Feet was closed to grab some energy gels and one of those runners blankets for before my race this past Sunday. I walked in and was given a lackluster hello. She did ask what I needed and I told her; she then pointed me to their gels - a very weak selection, only 3 flavors of GU to choose from. Then as I told her about the blanket, she says that she has no idea what I am talking about. Wow. Way to work in a sports store. The other associate walked me over to the metalic sweatsuit. No what I asked for, especially when I specified that it is made to be tossed aside. A $20 sweatsuit is not in that category. My GU gels were 25 cents more than at Fleet Feet so that was a dissapointment. Next time I will make sure to go by FF before they close. This store just doesn't seem to have the energy and help it should have. read more

These guys should get commission, then they might care. My experience wasn't bad but still doesn't deserve any stars, there was simply no effort. I did show up about 20 minutes before close so maybe they were tired but no one seemed to care about their jobs or the store. I asked for assistance finding a ping pong paddle that wasn't on the rack but the cashier said they should have 2 in stock. The man who "looked" for me seemed to be the manager (was performing all the closing duties and appeared to be counting inventory before I asked for assistance) but did nothing more than what I could do myself. He looked at the rack for a short period of time and said "I guess we don't have it". I asked if it might be in the back or in a different part of the store and all I got was a "nope, sorry" then he walked away. Not only was he not helpful but I suppose he alsodoesnt care that there are two $50 items missing? Not to mention I was going to buy one! If they worked on commission not only am I sure would they care more about missing stock but also about the ammount the customer is willing to purchase. Big 5 just lost some money and left me underwhelmed and confused. Maybe I'm just odd because I was an inventory manager in different fields for over 5 years, but they lack of care about missing stock is bizarre to me. read more

I'll give 2 stars for the good selection of bags available. Other than that, customer service was horrendous. The girls at check out were too busy putting stickers on each others foreheads to pay attention to paying customers. After one reluctantly came to help, she completed the transaction without a smile, goodbye, or generally any acknowledgement. Basically your customer service is terrible. And yes I'm sitting in the parking lot writing this review. read more

Great place to shop especially when they have sales. Kind of a strange place to shop in some sense, but I shop here a few times a year like clockwork. Sales people are ok. Overall value is very good on some items. read more

I needed some new workout shoes, and I know that Big 5 carries New Balance, which comes in wide sizes. So I went in there on my lunch prepared to buy, the epitome of a roll-over sale, and, just wow, what horrific service. You can't even call it horrific service, because for it to have been horrific, someone would have had to at least acknowledge my existence by spitting on me or something. I was ignored by the young woman at the counter as I came in, ignored repeatedly by the young man working the back as I self-served my way through boxes of shoes stacked in some barely decipherable "system of organization," and then ignored by the young woman at the counter a second time, along with a white-shirted, tie-wearing gentleman who looked very managerial standing with her. How do you let a customer who was trying on shoes walk out without at least saying, "Did you find everything okay?" The store wasn't even busy. There was another lady looking at shoes, and someone at the front counter as I was headed out. Yes, I could have grabbed the kid in the back by the shirt and, perhaps with a shake, asked him to lend a hand, but I refuse. If they have no interest in offering any service whatsoever, I have no interest in explaining it to them. And I certainly have no intent of spending money there. Ever. Worst part, I had the shoes I wanted in my hand, but I didn't buy them on principle. Now I have to find them somewhere else. Grrrrrr! read more

Always amazed at how this chain stays open...this location is no different. Only reason I am in here is because I got a gift card and tried to use it up. A big mess, terrible service, staff knows nothing. Shoes? forget it, what a wreck. Tried to find some plastic worms for fishing, in March, which is prime bass fishing season, the 'clerk' told me they were 'in the back' and didn't have time to put them out yet. Wha...? I asked if I could at least get a couple bags of Senkos, he didn't know what they were??? LOL!! I picked out some over-priced lures. They had their Rapalas locked up in a glass case like they were some priceless items, wth?? At checkout the girl couldn't figure out how to use the gc, had to call manager over, who was giving me and my daughter dirty looks like we were trying to scam him w/ a gift card. read more

I've always had great experiences at this store. Got an Ez-up at a great price. The employees have had great attitudes as well as the manager. read more