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    GapBody

    5.0 (3 reviews)
    Open 10:00 am - 9:00 pm

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    12 years ago

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    13 years ago

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    Lululemon Athletica - Front entrance

    Lululemon Athletica

    3.3(101 reviews)
    0.0 mi
    $$$

    I ordered a pair of pants online and stopped by a Lululemon store to try them on. When they didn't…read morework, I went to the register to return them and was told I couldn't return them until the next day because the purchase "hadn't run through their system yet." This was confusing, considering my credit card had already been charged. What made the situation worse was what came next: I was told that in order to process the return, the store would need to scan my California ID -- not just look at it, but scan it into their system. This is deeply concerning. In California, scanning a government ID is not legal unless the practice is clearly disclosed and the purpose is explicitly stated, typically for fraud prevention in limited situations. That was not the case here. No disclosure, no explanation, just "this is the only way we can do the return." There is also no logical reason for this request. My ID is not tied to my online purchase, it is not "in their system," and there is no matching function taking place. If the transaction truly hadn't posted yet, scanning my ID would not solve that issue -- so why collect that data at all? Between the system excuse that doesn't align with the credit card charge and the insistence on scanning my ID without transparency, this experience felt unnecessary, invasive, and poorly handled. I expect better from a brand that positions itself as premium and customer-centric. I left without completing the return and with serious concerns about Lululemon's in-store practices around customer data and privacy.

    I love this Lululemon location. Customer service has been excellent each time I've visited…read more As soon as I'm through the door, employees have greeted me and asked if I needed assistance with anything. On my most recent visit, multiple employees offered their assistance (either with finding something or offering to hold my purchases at the front so I wouldn't have to carry them as I shopped). Although not the closest to me in proximity, my favorite Lululemon in my general area.

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    Lululemon Athletica
    Lululemon Athletica
    Lululemon Athletica

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    Hugo Boss - Boss new Collection!

    Hugo Boss

    3.9(33 reviews)
    0.1 mi
    $$$

    Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

    The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

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    Hugo Boss - Boss new location! 2022 Next to Coach.

    Boss new location! 2022 Next to Coach.

    Hugo Boss - The color of the shirt

    The color of the shirt

    Hugo Boss - On a date with my daughter, wearing Hugo Boss suit & dress shirt.

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    On a date with my daughter, wearing Hugo Boss suit & dress shirt.

    GapBody - sportswear - Updated May 2026

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