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    Francesca's Collections

    3.2 (17 reviews)
    Closed 11:00 am - 7:00 pm

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    Cashier name is Alyssa. Rude customer service ever. Don't go to that store unless you want to ruin your day.

    One of the most rude employee I've ever met in my life. Me and my mom got to the store around 8:30pm since I got off work late this day this was our only time to shop. We understood that they close in 30 minutes so tried our best to be quick. Around 5 mins later another customers (mom and daughter) came in. As soon as they came in the store employee turned off the music and start making really big sigh that almost made me uncomfortable. Around 8:50 we went to the register and ready to pay. But the employee ordered my mom to bring the hat that was laying on the folded clothes behind us to her(No, it was a hat that she didn't even tried on. All the hat that she tried on, she put it back in place) Weird. But my mom brought it to her. After bringing the hat to her she started wrapping all the jewelry in a wrapper but I some of them were for my younger sister's present so I asked her if she could put 2 bracelets separate and she didn't even say anything but grabbed jewelry and threw them on the table aggressively that some of them fall ok the ground. And crumbled wrapping paper and aggressively opened up the cabinet and threw it in the trash and closed the cabinet super loud. My mom told her it's ok that we could just use the paper bag that we got from the nordstrom and asked her if she was ok. And she yelled at us "I WAS HERE SINCE 1PM" Ok.... Does that mean that you can throw anger and be rude to customers??? I worked 9 hours earlier that day and as well as my mom. Also, if she hates her work so much why is she even working for customer service job? My mom is a loyal customer since 6 years ago so whenever she goes to the galleries mall she visits this store. But never coming back. By the way, I found out one of the necklace was broken when I got home.

    Lauren C.

    I absolutely love Francesca's, every location I've ever been to is amazing! All the employees are always very sweet and helpful. This location isn't very crammed like a few locations are. They had a great variety of jewelry and clothing. I came in looking for 2 dresses, one for my bridal shower and one for my rehearsal dinner. Looking for white dresses can be a challenge, but to my surprise they had somewhere between 10-15 plain white dresses. Sara helped me from the moment I walked in the door. She was very bubbly and enthusiastic about her job. She helped me pick out a good handful of dresses to try on. Then she informed me that there's a sale right now (my weakness) buy one full price item get 2 for 40% off. Francesca's usually has this promotion on jewelry or they have it on clothes but you buy 1 get 1 for 40%, I've never seen the sale at 2 40% items. So that was a plus. I only wanted and needed 2 dresses but I wanted to take advantage of this opportunity so I looked at the jewelry (darn)! I found the cutest necklace but it was a little messed up. I asked Sara if they had any extras, she looked in their overstock for me. Told you she was great! They didn't have anymore but she offered to order it for me. If I had a necklace for one dress, I needed one for the other right? So obviously I was going to get another 3 things. I found another very cute necklace but needed earrings. No Francesca's I've been to have a very broad selection of rose gold jewelry. Needless to say their rose gold earrings were pretty sparse. But once again Sara to the rescue! She pulled out this huge bin of all their extra rose gold earrings and we went searching. I always spend way too much time and money in Francesca's, but it's well worth it! They actually value you as a customer unlike larger retailers.

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    6 months ago

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    1 year ago

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    16 years ago

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    14 years ago

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    8 years ago

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    15 years ago

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    9 years ago

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    9 years ago

    I love all the unique pieces and the cute gifts you can find here. The employees are always really sweet and helpful!

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    8 years ago

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    12 years ago

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    Ask the Community - Francesca's Collections

    Review Highlights - Francesca's Collections

    She helped me find a necklace to go along with my outfit for senior portraits.

    Mentioned in 3 reviews

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    LOFT

    LOFT

    2.1(51 reviews)
    0.4 mi
    $$

    Love the store but it lacks good customer service. When I asked for a gift box, the sales person…read moreawkwardly said "ok". After 5 minutes or so of her trying to assemble the box, she asked if I wanted the clothing I purchased into it. I said "Yes, it's a gift". As she started to put the contents into the box, I asked her if she cut the price portion of the tag off. She said "oh, did you want me to?" Ahhhh, common sense says that if it's a gift, you should automatically do it or ask the customer? After finally putting the merchandise into the box, she handed me the sloppily put together box and said "Merry Christmas" I said "thank you"? And asked for a loft BAG to put it into (raining outside) as well as the gift receipt, that was not offered. It's not that she was being rude, just clueless. Maybe she was new, who knows...but the other sales lady at the register just stared at her and offered no assistance when she was struggling with the box. Can you say WEIRD? Awkward experience all around. I spent a decent amount of money and also never was asked if I needed help by a salesperson on the floor. I did need help...but I eventually figured out the answer to my question. For being a Saturday afternoon during Christmas time, they were not even busy.

    I came here to update my work wardrobe since we're moving to business casual. I had heard from…read morefriends that LOFT has good work pants and blouses, and I was also hoping to catch some good sales. They did have some cute pieces, but a lot of the styles felt outdated or just not my personal taste. What really stood out to me, though, was the customer service. I noticed the sales associate actively offering help to everyone around me, asking if they needed assistance, but she never once approached me even when I was standing right next to other customers. Because of that, I ended up feeling uncomfortable and decided to leave. As I was walking out, she finally asked if I needed help, which felt very odd considering how attentive she was to others. I declined and left. Even if I wasn't shopping alone that day, I still should have received the same level of service as everyone else. The whole interaction just felt off and didn't sit right with me.

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    LOFT

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    Vuori

    Vuori

    3.7(6 reviews)
    0.0 mi

    Only more praise to sing, as I popped in there again earlier today. Grateful to have Ian on hand to…read moreanswer my questions and check on inventory for me, he was super patient and helpful. Ian also let me know that their spring collection was just around the corner. A dear friend introduced me to the brand and I am hooked. Gorgeous materials, beautiful colors, and so much to choose from. Such a great shopping experience from start to finish.

    Not impressed today. While this store has a decent inventory compared to a lot of other Viori…read morestores , the customer service left a lot to be desired. Granted lines were long with the post Christmas shopping. However, they didn't have a way of managing it and it ended up with a whole lot of really frustrated customers. I knew what I wanted when I walked into the store. I picked up a pair of pants and walked up to the register. I was third in line. There were two registers going. There was a longer line at the other register; I picked the shorter one. By the time they finished the person at the front of my line, they were probably 10 people behind me and an equal number at the other register. What did the cashier do when it's my turn? She calls for the person in the other line. That person then told me that there was only one line when she got in line. What?! We had all been standing there for at least 20 minutes. If there was only one line, they were 20 people who were never told that by anybody. This is not OK. I know a bunch of us, myself included, walked out of the store. It's no way to treat guests.

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    Vuori
    Vuori
    Vuori

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    Cotton On

    Cotton On

    3.1(31 reviews)
    0.1 mi
    $$

    Went in today for some back-to-school shopping for my daughter who's starting high school. It was…read moreour first time in this store, and overall it was clean and well-organized. The clothes are definitely geared more toward a younger crowd and a little on the pricier side, but my daughter did find a few cute things she liked. Checkout was a bit frustrating. There was only one register open, which was fine since there were just a few people ahead of us and we weren't in a rush. However, a female employee who seemed like a manager got in line behind us and then called another employee to open a register. Another male maybe manager instead of helping the next person in line, he helped the employee who had been behind us. That didn't sit right. Thankfully, when we did get to the register, we were helped by Melissa, and she was absolutely lovely! She had a great attitude, made conversation, and was even helping a newer employee while ringing us up. She definitely turned the experience around.

    Idk what happened but Cotton On used to be my go to for cute, inexpensive clothes that were…read moredecently priced. The style of clothing here is so questionable, as I walked around the store I kept asking myself, "Who would want to wear this & why?" I was just shocked and for the price of something so thin, with poor quality. It mad me sad because I really liked this brand before they changed their style and materials. Now it's just overpriced items with not so great quality.

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    Cotton On - Back to school shopping

    Back to school shopping

    Cotton On
    Cotton On - Cute layout and fun clothes

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    Cute layout and fun clothes

    Francesca's Collections - womenscloth - Updated May 2026

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