Went to shopping at this local Windsor store is kind of jammed and there was a lot of people there at the time one of the girls! There's definitely a lot of selections. I love going there ! The updated dresses are amazing read more

Windsor - Nice formal dresses - Women's Clothing Near Me - Roseville, California

Poor customer service, snotty workers, even after asking about return policy never discussed tags needed to be on product upon return. Tried to return within 3 business days and no refund was offered. I'm stuck with a product that doesn't fit and their rude cander prevents me from shopping here ever again! Warning to existing or new shoppers read more

I went in looking for guidance & the employee Maddy was super disrespectful from the jump, she had a horrible attitude towards me and was acting very snarky as if it weren't her job to help customers... on the other hand Julissa came & took over to help me and she was super sweet, kind, and helpful. read more

The dresses here are so beautiful and the prices are very reasonable. The staff are not all kind but it is located in the mall so I'm sure they can get frustrated with lookie Lous. There was staff this evening that was helpful and gave us information about additional color selection options online. We will be back again :) read more

Karina is such an amazing addition to this store. She was more than willing to go above and beyond to help me with everything I needed help with, because of all of her help I left a happy customer. read more

Maddison Was amazing I had a wedding to go to and I only had one day to get a dress because I was leaving the next day for a wedding out of Town me and my friend were in there for a few hours and I couldn't find a dress and was stressed and was actually about to start crying I was in the dressing room on the verge of a breakdown and she says "hey someone just returned a dress it's an xs but it's really stretching do you want to try it?" I agreed and she brought it to the fitting room keep in mind I am nowhere near an xs I am a medium-Large but this dress fit PERFECTLY and I left out of the store with the perfect dress and color scheme for the wedding! So grateful for her seeing the stress and helping I got plenty of compliments as well SHOUT OUT MADDISON read more

This is a good store for basics. They have good prices and friendly service. The blonde woman who helped us was very helpful.

Windsor has such pretty clothing but one thing I am not a huge fan about is that they are not plus size friendly. It makes us all girls feel less about ourselves and so uncomfortable. I come into the store with my sister who can fit into xs-m and then there me who can't fit into anything at all in that store. I feel like if they have stuff for us girlies who are 14 & above maybe the store will be doing better. Because us girlies are like in our 20s and want to feel & look young and be comfortable not going to a plus size store where they have nothing like these kind of stores. read more

Diana = Phenomenal Customer Service!! We arrived at Windsor at Westfield Galleria - Roseville late on a Saturday evening. We had picked out multiple dresses to try on. Diana kindly informed us the dressing rooms have just closed so the store had time to clear the rooms and re-set the merchandise for the next day. We must have looked panicked because Diana let us know the store hours for the following day. Instead of leaving us frustrated, we returned the following day and Diana welcomed us back. She worked with us to locate the perfect dress for an upcoming event!!! THANK YOU, DIANA for making our dress buying experience FUN instead of stressful!! We were checked out by Amairany who was friendly and efficient! Great experience with the staff at this store -- we will come back when when shopping again.... **Daughter's Royal Blue dress will always remind us of you, Diana -- named for a Royal!! read more

This is for DIANA! Excellent customer service and she serviced me to the T! Super nice, lots of energy, and very helpful. It's like she knew what I wanted without me even telling her. Literally went above and beyond to help me find the perfect white dress for my graduation, so our engagement was very important to me. You're so amazing Diana! read more

Great place, great service huge collection of woman's clothing, shoes, and accessories. read more

See all

Came here to find a last minute dress after Perries Boutique destroyed our dress. The lady's Jessica and Jordan were amazing. They let us try on so many dresses and we finally found one! Prom was saved and my daughter is happy. Will definitely be coming here to get her graduation dress too! read more

Went here on 12/17/2021the lady at the register with pink or orange hair didn't get her name no name tag was irritated carelessly or whatever dropped my items on floor but just tells you either she is not happy or have other issues. read more

I haven't been to the roseville galleria in ages so decided to go & scope it out since we were in the area. I don't recall ever going into this store but sounded familiar, like I've seen it online. There were some super cute skirts. Even some long tulle ones. Now the tops to go with. ??? They could use more of a selection. NOT once did someone say hello to me, UNTIL I went to try on a skirt. She was friendly & honest when I asked if their clothes run normal, small or big. I decided to buy the dress, almost $30, a lot for a simple skirt that I couldn't find a top to go with it there but that's ok. Side note: when I walk by the register 2-3x's with no hello & you're so busy about who's covering who's shift etc etc, that doesn't make customers want to stick around, JUST SAYIN.... The line wasn't too long, 2 people ahead of me but MAN it took forever, & @ least the cashier apologized. Another side note: to the MOM behind me complaining that the line is taking so long, YOU ARENT the only one on this planet, stop your complaining OR LEAVE. No ones making you stay, NO WONDER the workers here aren't nice it's probably RUDE CUSTOMERS too ! now.......would I come back? Maybe, would I be back if I wasn't in the area?? NO. It's not THAT appealing to me. Ps. Beautiful gowns/ party dresses ONLY reason the place got 2 stars was because the cashier apologized & the dressing room girl was nice. read more

See all

I'm beyond pleased with this store! Fantastic costumer service, wonderful selection of clothes and formal dresses. Andrea, the general manager, is extremely charming and friendly. Please read on for more details! I needed a white dress to change into for my first dance at my wedding. We tried on a few things and couldn't decide between two dresses. They kindly put both on hold for me so I could come back the next day once I had more time to think (they normally only put things on hold until the end of the day, but they made an exception for me because I really couldn't decide). I came back the next day and decided which dress to buy, however it had a small defect in one of the straps. I still wanted to buy it so the general manager, Andrea, gave us a very generous discount to accommodate for the factory defect. It was such a fun and gratifying experience, and I'm so happy with the dress I picked. read more

Lei was so awesome ! I first had to come in to return a formal dress usually you can't return. The bride didn't like the color I got. She went out of her way to make sure I wasn't stuck with a dress I would never where. I was able to buy other clothes. When I returned stuff today the process was hard even I wouldn't have known what to do so I don't blame the girl doing the return. Lei stepped in and resolved it amazingly. When I was looking for clothes she helped me look for clothes I might like and kept trying till we found what I was looking for!! This store is lucky to have her !! read more

If i was able to give negative stars i would... WORST WINDSOR EVER! Like other yelpers have stated, the store itself is nice, filled with cute clothes and dresses, but the workers there are such b*tches... I went in with my sister and i was interested in this crop top that was on the mannequin, i didn't see it on the floor and couldn't find a worker to tell me how much it was and where it was. So I carefully tried to look for the tag and when I did the cardigan on top of it fell off. I tried to fix it, but before i can some tall chick with a loose fro came up to me and said, (and i quote) "And this is why we don't let customers touch the mannequins"..... SERIOUSLY? i did not see any "Don't Touch" signs. She could have said it in a nicer tone and not give an attitude! After that she pointed to the back where it was located at.... -_- seriously?! ur not even going to bring me there? Where in the back? People there needs to be fired... how did they even get the job!? I did not see one smile from the workers, was not even greeted when I first walked in. Also, you are not allow to walk around the store with clothes in your hand because once a worker sees you with even 1 item, they take it from you and put it in the fitting room.... seriously?! whatever... never going there again and i definitely do not recommend this place to ANYONE! Your better off just shopping at smaller boutiques and/or H&M. read more

THIS IS ONE OF THE WORST STORES I HAVE EVER BEEN IN. The sad thing was it wasn't even the actual store itself that was bad, it was the HORRIBLE TERRIBLE customer service!! Honestly people, I am not the person to really take my time to write out a long review but I am so repeadedly disgusted with these workers at the store that I cannot take it anymore and people deserve to hear this. I walked into their store (I am a regular there) and for one did not get greeted, and on top of that was told that they were closing in 30 mins which is not something you really want to bluntly tell your customers it makes them feel not welcome (I work in retail, I would know). I wanted to return something and was polite about it, but she was not. It was a pregnant white woman who had a scowl look on her face. She didn't even want to give us store credit we had to fight about it with her to get it. Another time there with my friend, we were wanting to try on casual clothing along with a fancy dress. The same pregnant woman walked me and my friend into a fitting room and told me "I am only allowing you to try on this prom dress once and you cannot try on any others because it is not fair to the other girls that are serious about buying a dress." (Dani-(woman's EXACT words). Immediately I felt so disgusted I didn't even try anything on. Me and my friend left so pissed off at how rude they were to us and we ADVISE NO ONE TO EVER GO INTO THAT STORE. This is depressing because I love their clothing style but I just cannot go in there because of the workers' attitudes and this is not fair to me and future customers. read more

Bought my senior prom dress here, and the lady working the dressing rooms was so nosey and rude! On that particular day I was wearing a tank top w/ a bandeu. So I didn't have a normal bra to try on with my dress. When the lady working there noticed I had on a bandeu, she snotily asked why I wasn't wearing a normal bra. Um... like it's any of her business what underwear in wearing? There were lots of other people around so it made it really embarrassing... She also just HAD to state the fact that I looked too young to be a senior? Which I find funny because people always mistake me to be older. Lol. Anyways, when I went to check out, and was rang up by the "notorious yelp pregnant lady" who with out a doubt, was very rude. Never will I go back there. read more

This is actually the worst store in the mall. The clothes are really cute and nicely priced. However, the workers were complete b***hes to me and my friend. They kept asking us what we were shopping for and this is how the conversation went Them: can we show you a room Us: yeah, please Them: what are these dresses for? Us: junior prom Them: *looking us up and down skeptically* isn't school out already? Us: uh yeah but we wanted to try them on anyways just to see Them: haven't the juniors graduated? Us: well- Them: isn't school out? Us: yeah but- Them: yeah okay here's your room. Us: thanks! Them: yeah hang ur bags on this hook please. Us: okay? Usually we don't have to Them: just do it. It was really rude and a terrible experience. 0/5 read more

Great service, found exactly what I was looking for, and the dresses were even sold for a better deal than marked on tag! Highly recommend for prom in advance and at last minute! read more

Windsor has been my #1 place to shop for YEARS. Even when I moved to SLO and didn't have a Windsor near, I knew I could rely on online shopping. I don't have to worry about the material quality when buying online, for the most part. Recently I bought a shirt online FINAL SALE and received it with it coming apart at the seams, I called customer service (so quick, easy, and pleasant) and they took no time to refund me full price! Very impressed with their prompt service. Now that I'm back in the area I'm so happy to be able to online shop AND go in to try clothes. I've had a great experience with the staff, and I know how frustrating retail can be!!! These girls really keep their cool and are always working hard!!! This will always be my favorite store for quality material, reasonable prices, and great service! read more

Helpful, friendly staff and organized store! Esmerelda even styled me and helped bring together some of my looks! Cute, affordable styles whether you need a staple piece or something trendy. Love, love, love everything they have! read more

Love this store! Ishale went above and beyond to help us get our prom dresses just in time. She was very patient with our struggles/frustration and we were amazed by the great service! read more

Rude and poor customer service for all of the staff closing on Friday 9/22/17 for the Roseville Galleria location. I was one of the last customer in the dressing room and when I was about to exit the dressing room they already had a rack of clothes covering the exit of the dressing room. They knew someone was still in there. Not to even mention, no one asked if I needed help, they all just stared at me as I exited the store. Won't be returning to this store again. Maybe management can train them on costumer service. read more

Andrea is so helpful and so nice. Took really good care of me and off of me excellent customer service!!

Came into Windsor today to buy my wife a Christmas gift and I came across this beautiful skirt and shirt that I loved. At the moment they didnt have her size for the skirt, but then the managers (both ladies) Maria and Jessica came to the rescue they were such a really big help. Very sweet, respectful and really nice. They helped me find a skirt to match the top piece also picked out a beautiful furry scarf to go with it. It took them a while and I was getting a little impatient, but after I realized what they were doing and seen how busy they were I to myself started working on my patients and I thank you Maria and Jessica for helping with that may you both have a Merry Christmas and a Happy New Year Thank You read more

Destiny was amazing!! Soooo helpful and fun! She's the best! Made us feel comfortable, but at the same time was very honest.

I just went here to look for a dress. I went here last year too and was pleased. This year the employees were unbelievably rude, specially one employee that was very disrespectful to me and other customers as well. She was constantly giving dirty looks and making snarky remarks. When I asked her for help she did not respond to help or seem like she even cared, unlike last year where the lady was very nice and helped me. If you don't like your job you should quit and not put customers in a bad mood. I am very disappointed. They are also very unorganized and it is hard to find dresses. The only reason I am giving them 2 stars is because our cash register lady was very nice. read more

The ladies at this store was great... I needed a prom dress from a surprise party, they were able to get me the perfect dress plus some diamond shoes top notch customer service... read more

In the store right now and three of the girls that work here are standing together talking very loudly about a customer that had came into their store. Sounds like a bunch of high school girls being catty. Tacky. I would be fired instantly if I behaved like that at my job. You can literally hear them from across the store. Very very tacky. read more

Very nice dress boutique. They have a large selection of gorgeous dresses in all sizes. The prices seemed pretty reasonable too. The salesperson was very helpful by going above & beyond to help us, so I was very happy with their customer service. I will definitely be back again if ever in need of a nice dress for a party or special occasion. read more

Ladies in at front were so sweet! They went above and Beyond to find me a size M in a flora dress. Also you cant leave with out finding an amazing dress! read more

I have gone here several times. My first experience was when I was searching for a dress for my 8th grade graduation. I ended up with a dress from there. The staff was nice and helped me pick out dresses that suited my body type and skin color. However, when i went in looking for a prom dress for my junior year, i was disappointed. The staff was not as nice or helpful. I would say be cautious going in. read more

I drove from Reno to find a dress for a Christmas party and Ishale and Kia were amazing and so helpful. The store has a huge selection and I found the perfect dress! I Loveeee this store please bring one to Reno!!! read more

I have been shopping at Windsor for years now, but that doesn't matter here. If you have a return, good luck with that. I had bought two dresses because I was in a rush to head out of town and could not decide which one to wear for a nice dinner and tried to return the one I didn't wear the following week. I'm not sure what her name is, but this African American was the manager that day and she would not give me my refund on the dress I did not wear. With that said, your best option is contacting corporate if you have to return something. Hope I helped. read more

From all my experiences here, I've never had a good one with customer service. I ordered a dress on the website and they took my money but never gave me the dress, I got my money back about a week later but I was still very disappointed. The dress was almost out of stock and I had to reorder it before getting my money back. I also had to make a phone call to the store to ask if they had a shoe I was looking at in store because the website is very confusing and did not give me any information on if it was a website only item or not. The lady put me on hold for 5 minutes but never pressed the hold button so I could listen in to the conversation, how unprofessional. I give this store 3 stars because I was very pleased with the dress I got, but very disappointed in customer service and how the website is. read more

Love the clothes and the prices. The employees however are garbage. After waiting in long lines and enduring the mad Christmas traffic I come home to find out they forgot to include my shoes in my bag. Maybe if the red head who was supposed to be helping me wasn't spending her time blabbing about personal issues to other coworkers, she would not have forgot to include them. She never made eye contact with me once. How rude! Common sense in the customer service world. My dog would do a way better job working here! read more

There are some very cute clothes to be found here. That being said, if you have an issue with any of them and try to return or exchange it... good luck. Even if you have the tags attached and your receipt, they treat you like a criminal. I keep trying to shop here because I love some of the styles, but a particular salesperson continues to be the rudest person I have ever encountered. I don't know her name but she is African American and currently has her hair the "granny gray" style that was popular last year. If she wasn't here, my rating would go up at least 2 stars. She's a detriment to business and the company's image. read more

Bought a dress here with the front seam coming undone slightly.. of course it was the last one...when buying it asked if it was going to be a problem returning it because of the seam.. manager/supervisor came over and looked at it as if it was nothing and said no, it's nothing, won't be a problem.. ok.... well fast forward 2 weeks later... supervisor denies return because of the seam.... different supervisor.. I had tags attached with receipt.. I said the other supervisor said it was fine.... she says "well she shouldn't have told u that.".. she ended up returning it while being rude about it.. come on people!!! Get on the same page here... let's just say I haven't shopped here since. read more