I am not really sure where to begin. First, I did not purchase my dress from this store, but I did get my sash for my dress "made" there and I got my linen and chair rentals through their warehouse (which truly was such an amazing experience). When I was getting my sash made, it was suppose to made by one of the lady's that worked there, who is amazing and simply the sweetest person. She no longer works there due to having her own issues with the Store. So the owner was going to take over and custom make my Sash. Well, turns out that she just ordered it online not making it special at all and when it came in she never even called me to let me know. I had to make multiple phone calls for her to get back to me. When the Sash was in, and I got to see it, it was pretty but something about it just wasn't what I wanted. This entire time I tried not to be bridezilla.. My wedding was coming up quick and I was getting a little stressed. So, I called the original lady that was going to make my sash before she left the store... She felt awful that it wasn't what I wanted and that I was being lied to by the owner of the store. So she offered to help me fix it FOR FREE because she knew she wouldn't have messed up if she was the one doing it in the first place. She ended up having an emergency and couldn't meet with me but I was able to bring my dress and sash into the shop and deal with another employee who also, was amazing and very helpful. So sweet and happy to help. She was able to completely fix my dress and my sash. Her boss, the one that im not impressed with, was suppose to call me to let me know my dress was ready for pickup. She never called me and still hasn't called. I think that it is so rude for someone to not give the best customer service especially when it was their mess up to begin with. Today, I went in to pick up my dress because I knew it was ready even though she didn't have the decency to call me and she was on a personal phone call while I was in the shop. She never once took the phone away from her face and didn't say a word to me. She smiled, and grabbed my sash and showed it to me still talking on the phone and not saying a word to me. I would have rather stood there waiting for her to finish her phone call and then been treated like an actual human being standing right in front of her. I am absolutely happy and satisfied with the rental portion of the store they are amazing, and the two gals who did everything they could to make my experience and wedding the best it could be. I am not satisfied or even happy with the "boss lady". She is rude and doesn't know how to treat her customers with respect. Honestly I would and will never shop or have anything done there again. Planning a wedding is stressful as it is, I didn't need someone who was suppose to help me complicating things and stressing me out. It's a shame this store gets a bad review, but honestly the two that made it pleasant are the only reasons it got any stars at all. So thank you to the others who really made a difference by helping, I appreciate it more than you know. To the owner, you probably shouldn't work in retail. read more