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    Lids

    3.1 (18 reviews)
    Open 9:00 am - 10:00 pm

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    4 years ago

    For the love of god, please just open remotely close to on time! Huge inconvenience. Not hard to do.

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    Ask the Community - Lids

    Review Highlights - Lids

    Was very happy with the great customer service I received from Jesse , he helped me choose a nice hat in a matter of minutes I was out of that store.

    Mentioned in 2 reviews

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    Road Runner Sports

    Road Runner Sports

    4.2
    (495 reviews)
    3.9 mi
    $$$

    I went into Road Runner on Tuesday to buy a pair of cross training shoes. I was paired with Gary,…read morewho was in training. I left with a pair of Reebok's. I got home that day realizing the fit was too narrow/tight for my high arched feet and made the decision to rerun the shoes. I went into road runner the next day, Wednesday, to return the shoes. (mind you I did not buy the membership because it was $19.99(?) plus $49.99 annually on top of the already $160 shoes.) This is when I was told by a manager named Alexis, that I had worn the shoes - when I in fact had NOT worn the shoes besides trying them on in store- and he wasn't going to give me my money back. I told him that he was wrong and needed to give me my money back. He gave me my money back very reluctantly ensuring me he didn't believe me. He told me he remembered me "not buying the membership" and that he remembered the shoes being clean and unworn on Tuesday. I left the store in tears over the interaction. Later, once I had calmed down, I realized I had taken photos of the shoes in store on Tuesday prior to buying them. It came to my realization that Gary and Alexis had sold me the floor sample shoe without telling me and then proceeded to blame me for the shoes being worn. After being treated so poorly, I will never be going back to road runner.

    My fiancé and I came in after Christmas to buy some new running shoes so we could start the year…read moreoff right. We both needed to be sized and fitted for a shoe that would work best for us. When we walked in, we were greeted by an employee who put us on the waitlist to be seen. After a couple minutes we were called and we began doing the fit finder foot exam. Immediately they tried to sell both of us on custom insoles. I'm all for custom in soul if it is needed, however, I felt like they were just trying to sell us on a product we didn't really need just to make more money. When it was my turn to do the fir finder, the machine read that I had a low arch. I found this really interesting since I've always been told I have a higher arch. After doing our exams, we were recommended three different shoes that would work best for our foot type. As I was trying on the shoes, I was explaining to the lady that was helping us that the shoes just didn't fit my foot right. I was explaining what I didn't like and what I did like about each shoe. I found it really odd that she didn't try to go look for any other shoes that met what I was looking for. She simply decided that since the three shoes that they recommended for me didn't work that I wasn't going to buy shoes that day. I felt very dismissed and felt like my needs were not cared about, but rather I was just a tool to make more money. They also kept trying to get us to sign up for their VIP rewards. Whenever we asked price of something, she would give us the VIP price rather than the original price even though we were not VIP reward members. If you're looking for a shop that is trying to make as much money off of you as possible, roadrunner is the spot for you. If you're looking for a shoe shop that truly focuses on the individual and cares about finding the perfect shoe for that person do not visit roadrunner.

    Photos
    Dog event! So cool!!
    Dog event! So cool!!
    Shoe sizing
    Shoe sizing
    Road Runner Sports

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    Lululemon

    Lululemon

    2.8
    (95 reviews)
    0.1 mi
    $$$

    Never thought I'd be one of those girls with the fanny pack around her chest but there I was at…read moreLululemon on the hunt for one. My coworker suggest I get one since I really don't like holding purses. That and someone stole my phone a week ago so a fanny pack it is! I walked in to Lululemon for the first time and it was exactly what I was expecting which was a store full of exercise I found the area where all their mini bags and saw one blue mini 'everyday bag' as they're called. I wanted one in black because it's more versatile. They had the size up but that had too much space for the few items I do carry. There were two friendly associates at the registers and I wish I got their names. The male was checking out a guest while I asked the female if they had a mini black everyday bag. She went to go check for their extra inventory in the back and returned with one in black. There was a line so I took the item and went to the back. The guy helped check me out and even cut off the tag so I could use the bag. Overall it was a very short and sweet trip to Lululemon and they had the one thing I was in search for! Will for sure venture further in the store the next time I'm at the mall.

    I went in to get my pants hemmed and the educator who helped me was dismissive and unhelpful. At…read morefirst, I gave her the benefit of the doubt, but after seeing how warmly and attentively she treated the other customers (both older white women), it became clear I was being treated differently. The interaction left me feeling uncomfortable and unwelcome. I later found a review from another woman who raised similar concerns about discrimination at this location, which only reinforced how I felt. When I asked for the educator's name, she told me employees couldn't give out their names, but customer service and other employees later confirmed that wasn't true. Based on my experience, if you're not white, I would think twice before coming here or at the very least, avoid the blonde gal who "helps" with hemming.

    Photos
    Cute workout apparel
    Cute workout apparel
    Outside
    Outside
    Lululemon

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    REI

    REI

    3.9
    (610 reviews)
    13.4 mi
    $$$

    Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

    One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

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    REI
    Winter gear
    Winter gear
    REI

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    Nordstrom The Shops at Mission Viejo

    Nordstrom The Shops at Mission Viejo

    3.4
    (320 reviews)
    0.2 mi
    $$$

    This review is specifically for Ty in the perfume department. I was looking for my wedding scent…read more Went to the Jo Malone counter and was greeted by Ty. I didn't realize the experience I was going to be given. This was by far the best encounter I have ever had. He truly knows his perfumes and not just Jo Malone. He made recommendation on other brands. Based them off of my wedding vibe, location and colors. This felt like a wine tasting experience. He would teach me about the different notes in each bottle and even what to wear the scents with. To say I was impressed by his knowledge and customer service is an understatement. I'm not easily impressed with service. I was in the service industry for a long time but this was top notch above and beyond. I'm such an indecisive person and he never made me feel like I was bothering him or he was just done helping me. He kept just asking questions and bringing me options based on my specific answers. Even as people were coming up while he was helping me, he still greeted everyone kindly and helped everyone. So, if you're looking for a new scent or just an amazing perfume experience, go see Ty!!!!

    Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.

    Photos
    Nordstrom The Shops at Mission Viejo
    Nordstrom The Shops at Mission Viejo
    Nordstrom The Shops at Mission Viejo

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    Lids - sportswear - Updated July 2026

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