Joshua was the absolute best. He was very kind, attentive, and listened to my wants and specifics…read more Grateful for his service and help today. Thank you, Joshua!

My fiancé and I came in after Christmas to buy some new running shoes so we could start the year…read moreoff right. We both needed to be sized and fitted for a shoe that would work best for us. When we walked in, we were greeted by an employee who put us on the waitlist to be seen. After a couple minutes we were called and we began doing the fit finder foot exam. Immediately they tried to sell both of us on custom insoles. I'm all for custom in soul if it is needed, however, I felt like they were just trying to sell us on a product we didn't really need just to make more money. When it was my turn to do the fir finder, the machine read that I had a low arch. I found this really interesting since I've always been told I have a higher arch. After doing our exams, we were recommended three different shoes that would work best for our foot type. As I was trying on the shoes, I was explaining to the lady that was helping us that the shoes just didn't fit my foot right. I was explaining what I didn't like and what I did like about each shoe. I found it really odd that she didn't try to go look for any other shoes that met what I was looking for. She simply decided that since the three shoes that they recommended for me didn't work that I wasn't going to buy shoes that day. I felt very dismissed and felt like my needs were not cared about, but rather I was just a tool to make more money. They also kept trying to get us to sign up for their VIP rewards. Whenever we asked price of something, she would give us the VIP price rather than the original price even though we were not VIP reward members. If you're looking for a shop that is trying to make as much money off of you as possible, roadrunner is the spot for you. If you're looking for a shoe shop that truly focuses on the individual and cares about finding the perfect shoe for that person do not visit roadrunner.

This is probably the worst Lululemon store I've ever been to so far in California. The store is…read moresmall but packed with merchandise that looks untouched. And that's for a good reason because the store associates makes it very very obvious that nobody's welcome. I went in there to do an exchange of scubas and other shirts. I ordered sizes that were too big or needed extensive hemming online. So it was just better to just get a smaller size of everything. Before I even got around getting over to the cash register to set my items down, the manager spent some good time ignoring me in line when there was no other customers in the store or getting rung up. She was busy gossiping about another customer who had according to her, had no business at a store like Lulus. I found that really offensive and made me feel entirely uncomfortable and uninterested to shop there that day. Once she decided to finally acknowledge my existence after standing there for good 5+ minutes, I felt admonished by her asking me what I was there for. Oh come on! Surely I must be there to just stand and watch her interaction with other associates for no reason. Definitely not there to shop or have any business to do like exchange or return items. LOL. She also went ahead and asked me whether I have a receipt for the items I was carrying. I told her I wanted to do an exchange and drop off pants for hemming. She insisted that before we even talk about that, she needs to see proof of purchase which I never refused to show. She had a very combative attitude towards me that I have no idea where it came from. Her tone of condescension and attitude were unwarranted. I told her to let me set my stuff down on the counter so I can get the receipt out. She couldn't grimace and not have issues with that either. I have no idea where she was expecting me to set the stuff down. The floor? She even called for 2 other associates to come help and backup the register area. Wtf lady? What did you think I was there to do? Might as well call for mall security and 911 too at the rate she was going. SO RUDE AND OFFENSIVE. I have NEVER had a store experience like this before. As I was getting my phone out to show the receipt, she said to me, "So you're gonna RETURN all of that?? We only allow returns if it's unworn and have tags on still" I didn't even want to bother correcting her that I was actually there to exchange all the stuff and had pants to hem. Most of the items were still in the clear plastic bags and I didn't even try them on because I had duplicate sizes of the same ones that I tried on already. So I had no reason to open or touch them. Talk about the items unworn and tags still attached with proof of purchase! She can eat the $700+ loss in sales from that hour from me returning everything instead of exchanging and most likely willing to purchase extra stuff. My budget that day was extra $300 on top of the original purchase to refresh my wardrobe. I lost more than 45lbs in the past year and went from size 12 down to size 4/6. I had some clothing shopping to do alright and I would have been happy to do so there and then. I initially thought it was nice that the store wasn't crowded and everything looked organized. I just wanted to get the f**k out of there by the time the manager had to begrudgingly open the clear bags and scan the said unworn and tag still attached items. She can't refuse to let me return the stuff when I do have proof of purchase + unworn tags still attached items could she? Her associates also needs better training. Customers aren't deaf or blind. They can hear you perfectly fine especially when you talk about them RIGHT IN FRONT OF THEM. Gossip about them after they've left the store if you absolutely must. I understand English and can speak it just fine. "Why is she returning all this??? Must have been too small on her" Finally she got to the bottom of the pile with my two Softstreme pintuck pants I brought in for hemming. "You can't return THIS because it's not on the receipt and has no tags on" She looked oh so gleeful and vindicated. No kidding Sherlock! I responded, "that's because it's from a different transaction and I brought it in for hemming" I'm not sorry one bit for returning everything that day. There are other Lululemon locations like the ones in Irvine or South Coast Plaza with much better customer service. I can't believe a Lululemon location like this even exists the way it does. Once the whole transaction was finally completed and over, she instructed me to go to the fitting room for hemming. "We don't do that here at the register" I told her I'm going to get that done elsewhere and walked out. I highly don't recommend anyone to go shop there unless you're into having a bad day.

Horrible customer services I called to put a specific item on hold because I wanted to exchange a…read moresize apparently they couldn't hold it in order to have it on hold I had to purchase for pick up ! I think that's the stupid policy Lululemon can have ! I thought customer services should be top priority but I guess not !

I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

As a new member visiting the store for the first time, Trevor is exactly the sort of person you…read morewant helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back.

They have all the Columbia jackets, pants, shirts, shoes, and more at this location. Lots of…read morevariety and at my last visit, they had a 70% off sale going on, and they had some good things on the racks. Store is clean and there's staff walking around the store, stocking up things. This location is a much smaller shop than other locations, but its packed with lots of everything. So if you find something, it's expected.

So this store is 100% at fault for my massive hiking shoe collection that only continues to grow…read moreevery time I visit. Some of the deals they have are too difficult to pass up. They also have a pretty good selection of clothing and other Columbia branded items for discounted prices as well. The store itself is clean and well maintained, with plenty to choose from. There are also changing rooms to try stuff on. Service at the checkout can be excruciatingly slow here for some reason. It's happened many times so be prepared to wait if there's even a small line. There has never been a sense of urgency here but maybe that's the intent. Overall four stars and a good place to find a deal on quality stuff.

Vuori is a higher end fitness and lifestyle company that has a store at Irvine Spectrum…read more The store is airy and clean and the personnel is always polite. Refunds are easy if things don't fit and the clothes themselves are comfortable comfortable. This store usually carries a good variety of sizes, which I appreciate because I'm an extra small, my sister is a medium, my mom's a large, and my guy is a large and some things and an extra large in other others! I always walk away with what I need when I go shopping there. I enjoy my experience shopping this store and their clothing is one of my go-to's as a fitness professional.

Stopped by here to look for some clothing pieces. This was my fist visit and it was a great…read moreexperience. The sales person Jaden was extremely helpful. He went out of his way to find me the sizes and colors of pieces I was interested in and I was able to leave with a few pair of pants and a light jacket on my first trip. Great quality clothing with A-1 assistance from Jaden. Will be come back again soon to get some other clothing items I'm sure. You should too.

Big 5 Sporting Goods is my go-to spot for gear! They have a great selection of knives--plenty of…read moreoptions to choose from whether you're looking for something simple or more heavy-duty. What really impressed me though is the service. Not only are the staff helpful, but they'll actually sharpen your knife for free, which is a huge plus and something you don't see everywhere. Solid selection, great customer service, and extra perks like free sharpening--definitely worth checking out!

There's really not much that's special about the store, but Gary who works firearms is great. He…read morealways makes me smile, and he's extremely knowledgeable. Thanks Gary.

Store located in crown valley mall in Mission Viejo. It is very clean, well-organized store with…read morecomfy, flattering activewear. Best for leggings and workout tops, especially the Define PowerHold® Leggings, On-The-Go Leggings, and Oasis Sports Bra. I like coming here and getting a variety of leggings in different colors so that I can wear to the gym or on the weekend. Sizing can be inconsistent so i needed extra time to try out several leggings. Overall good spot for stylish, affordable workout essentials.

My mom and I stopped by this location to do many exchanges from our huge online order & Taryn was…read moreextremely kind, patient, & so helpful!! We really appreciated her help and we will be back:)

Had a return today and was assisted by Evelyn Santiago in the Cosmetic Department, found her to be…read morevery professional,courteous and helpful in completing my transaction. Took 5 minutes and ended with a smile and Thank You. Nordstrom's never disappoints plus I recieved 5 Star Service by Ms. Evelyn ! P.S. Nordstrom should be very proud Don R.

Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.