My mom and I stopped by this location to do many exchanges from our huge online order & Taryn was extremely kind, patient, & so helpful!! We really appreciated her help and we will be back:) read more

Store located in crown valley mall in Mission Viejo. It is very clean, well-organized store with comfy, flattering activewear. Best for leggings and workout tops, especially the Define PowerHold® Leggings, On-The-Go Leggings, and Oasis Sports Bra. I like coming here and getting a variety of leggings in different colors so that I can wear to the gym or on the weekend. Sizing can be inconsistent so i needed extra time to try out several leggings. Overall good spot for stylish, affordable workout essentials. read more

Mariam and Ellen went above and beyond to make my shopping experience amazing. This was my first time shopping with this brand and had received items as a gift that I needed to exchange. Mariam was incredibly helpful and informative when I called ahead to check if this was possible. In the store, she was so sweet and attentive, helping me find the right size and items that I liked. Ellen was very informative with the current promotions, guided me towards the best items for the deal, and even helped me pick out additional pieces to complete my transaction. The exchange process handled by Ellen was smooth, and I left with items I absolutely love. Overall, my first experience with this store was exceptional, thanks to Mariam and Ellen and their outstanding customer service. read more

While I've purchased clothing that I've liked from them for many years and have been a loyal customer, I've had 2 VIP credits worth $140 total EXPIRE before I could use them. This is absolute garbage. No company should allow YOUR MONEY to expire with them. They are robbing people and it is ridiculous. Gross company in my opinion. I'll take my money elsewhere. read more

They stuck a $59.95 monthly membership without my knowledge they have taken out 3 payments so far. I tried sending emails only to have them returned with a message to call to cancel my membership. Ptoblem is no one can help you. I'm a senior, in my 70s how can I get my money back. Do not buy anything on line from them read more

This brand is so spot on it's my go to! The staff here is amazing and very attentive with your concerns and needs regarding fit. They seem to have a lot in stock, but you do have to purchase when they launch because if you wait you risk the fact of not getting it either online or in store, the manager is amazing here and they definitely go out of their way to find you your size. I'm in there at least once a month restocking my workout and casual gear. read more

On Sunday I drove almost an hour to their store in Mission Viejo to exchange my scrubs for a smaller size( I needed them for work on Monday at my new job) the service was absolutely horrible- The manager was talking on her cell phone and the girl at the counter said "oh it it's my break time and just walked away." My scrubs were in the original bag, with all tags in place . With stickers on the bag that said SHOPS AT MISSION VIEJO- I forgot my receipt at home and the "Manager" said you have to return your scrubs through AMAZON. I explained that is not FABLETICS POLICY- I pulled up the return/exchange policy on my phone.... read it to her , showed it to her and she refused to honor the Company's policy. So I drove to the Irvine location at the Irvine Spectrum- an additional 19 miles out of my way- GUESS WHAT?!? The Irvine location gladly exchanged my scrubs for the correct size. I'd like to say that FABLETICS is a great product. I was actually wearing their leggings and sports top when I went to the mall - I am a loyal customer. HOWEVER, I spent $70 in gas to EXCHANGE AN $86.00 purchase. So essentially those scrubs ended up costing me $156- Sorry FABLETICS.... This was an EPIC FAIL. Next time I'll purchase FiGS .. and will never shop at your location again. PSA: Customer SERVICE is key to customer retention. read more

Fabletics - RETURN/EXCHANGE POLICY - Women's Clothing Near Me - Mission Viejo, California

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I came a LONG distance to get here, because I heard they had plus size clothing. We get to the store only to be told they didn't carry any, and it can be found online. Well that's useless as I can't try on or feel fabrics online. Are they embarrassed to carry them in store? Will it "tarnish" their reputation to have full figured people shop there? I just don't understand why companies like this make an attempt to be inclusive, yet don't actually go the full distance. It was a wasted trip and I hate that. With that said, if you're a skinny Minnie and able to purchase from here, the store was clean and laid out well, and the stock looked lovely with beautiful colours and options. Just a shame they can't be totally inclusive; that's how they lose sales. read more

Fabletics - Gorgeous colours to pick from (only if you're thin). - Women's Clothing Near Me - Mission Viejo, California

Great customer service!! Fun events hosted! Learn some Salsa dance classes! Great prices and beautiful workout clothes! read more

I made a first time purchase online and I was mistaken on the size so I went into the Mission Viejo store to do a return. I am not a big fan of the mall or shopping, but Sierra was super informative, patient and helpful. I do not usually right reviews, but outstanding service needs to be recognized. I will be back and have already told friends I work out with how awesome my experience was. Very impressed with the product too. read more

Leanna was extremely helpful in helping me find exactly what I needed. She took the time to explain the options (they really have a great selection) and honored the deal I had from back in January, making the process quick and easy. Great customer service! The store is well-maintained and pretty organized for a retail shop with so many options and clothing variations. And it helps that the staff are both accommodating and knowledgeable about their products and policies. My in-person experience was arguably as convenient and fruitful as ordering online from their website -- and that's almost never the case. This will be my go-to Fabletics store from now on. read more

Fabletics is amazing! Great quality clothing, everything's organized/clean and the employees are so kind! Special shout out to Sierra for being so helpful, nice, informative and genuine! 10 stars to her! read more

I've only shopped here a few times - I have way too many athletic clothes so I can't justify the membership, but I'll definitely take advantage of the sales. every experience has been friendly, helpful, and positive! Each employee has mentioned the membership but I've never felt like they've pushed it on me. Shout out to Megan for being so helpful this weekend! read more

The customer service is TERRIBLE. And to make things worse, the person with the poorest customer service skills is the store manager MEGHAN. I went inside with my daughter and we were looking some clothes and she was talking to another person. I don't know what went through her mind... if she was having a bad day or she is just racist. I don't know if we were in her way or what, but she looked at us like we were a nuisance. I will never shop here again, I will continue going to the store at Spectrum, where the ladies are so nice. This store I definitely DON'T RECOMMEND. read more

Worse company. I want my money back. 0 stars Was sent two items of the four which were about a week later. No one let me know. Now I've tried contacting customer service on multiple platforms. No one will assist me. I even now have to wait for a supervisor on hold. The "customer service" person said there are 45 calls ahead of me and I have to wait on hold. Still on hold 45 mins later. This is the 5th time I've called. Buyer beware. Screw this company and what they are all about. Criminals. read more

Needed to leave a review to say how amazing Hailey is !!! She helped me and my boyfriend sign up for the membership and pick out items to our liking , all while entertaining my 2 year old so we could shop. She went above and beyond and made it a really great experience . I appreciated her so much ! read more

Obsessed with the product, incredible customer service! I am absolutely loving the Fabletics product. They're fashionable, comfortable, and I feel so confident in them. I have been to this location multiple times and have received nothing but the best customer service! They're not commission based, but you would think their happiness and pay checks depend on their customer service. I have worked with many of the employees at this location, including the Manager, and another employee Deanna. The manager was very helpful and friendly, as are all of the employees. I need to take a moment to shine the light on Deanna. She has been patient and helpful every time I've visited. I couldn't make up my mind and she gave me her feedback, helped me choose, and did so with a smile even though I was that jerk that made her stay after closing on a Saturday. I SO appreciate her! I live over 30 minutes away from this location, but I will always make the drive to this store. No other location will ever get my business, nor will any other athletic wear company. I am hooked! My husband loves the clothes, too, and ALWAYS wants to tag along when I go to Fabletics. He has made numerous comments about the customer service, and always enjoys shopping there with me. Thanks Fabletics Mission Viejo, Deanna, Manager, and team! You all ROCK! read more

Giving it three stars based on the sizes. Both of these pants are both mediums and there is a clear difference in the sizes. I would hate to have to return these since i purchased online. The material looks and feels amazing but they need to get their measurements accurate. read more

Fabletics - Red is so much smaller and they're the same size - Women's Clothing Near Me - Mission Viejo, California

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I absolutely love fabletics! It's such a far drive from I live (29 palms) but so worth it. I got my sister hooked too lol I went in two weeks ago for my sister and I asked about exchanging a top I had ordered online and they said I could bring it in and exchange it and they'd hold the top I needed just Incase it sold out over the week, they even had a little bracelet for me as a birthday gift!! Went back the next week and they remembered me! My sister and I were looking at more clothes and they helped us out tremendously and they even gave us these delicious drinks to have while shopping! As we finished they helped my sister sign up as a vip guest instead of just using my vip account. Our cashier was a little snarky, but not bad. All in all I had a GREAT experience both times and I will be back again. read more

Fabletics - Women's Clothing Near Me - Mission Viejo, California

Went to the mall yesterday to exchange some gifts that we had gotten for Christmas and left very disappointed & disgusted in the service we received here. We made it VERY clear that we wanted to EXCHANGE and get store credit for the items so we could just get different sizes. The lady working proceeded to tell us we could not do store credit with an attitude and everything had to go back on the credit card of the person who bought it for us originally therefore we had to end up paying completely out of pocket for what we bought. We had to go back today to exchange one more item and of course she was there, didn't greet us & then proceeded to have an attitude with us when we were checking out... some how she could do store credit today? I'm just very confused to say the least. Didn't catch her name but she's the asian "store lead," she was VERY rude and on top of all that, we were made so uncomfortable watching the way she was talking to & treating the other nice employees there. Please put her in check because people like her make your brand look bad. read more

Really think this store is top notch. Their product is really flattering and the prices are affordable. Service is always great (love the sweet manger who has long blonde braids-can't remember her name!) Very accommodating and their pos system is amazing! Just joined VIP and love everything I ordered!!! read more

I had bought a couple outfits on a Cyber Monday sale. I received the Kara leggings, they were pretty big on me so I called into Fabletics and they said they didn't have anymore Kara leggings in size Small. I was super bummed but they let me pick any pair of leggings that I liked and they would give them to me! I returned my Kara leggings and now I'm about to receive my new ones I picked out! I'm super excited about that! Every time I have called into Fabletics, the costumer service is OUTSTANDING! I wish every business had this great of costumer service!! I can't say anything bad about fabletics. They have been nothing but helpful and nice! Also you can become a VIP member. But if you don't want to buy an outfit that month, you can skip it! Super easy to skip! Just set an alarm or a reminder on the 1st or each month and go online and tap "skip this month" read more

The shop is small, yet all things are nearly stacked in shelves and arrays of clothes in hangers. I have always visited the online store but this is my first time visiting the shop. The shelves are clearly labeled with the type of option you want. Love their products. Stylish and quality is great. read more

WORST Company EVER!!!! After forgetting to cancel my subscription I had a credit so I purchased some items. The material is crap and gave me a rash. I tried to return but was told you cannot get your money back just exchange. I cancelled the subscription on March 3rd I have the cancellation letter but I was still charged in April & May. I am on the phone now with my CC company having to change it just so I don't get charged any more money. If you are thinking this looks awesome its NOT! DONT DO IT! read more

They refused to refund membership fees. Do not sign up for membership with auto renewal because it might be something you're going to regret later. Even though we change credit cards they kept the auto renewal going. Would not refund. Low class move. read more

Wow! I joined for a short while. I never ordered anything and when I tried to cancel my membership the agent danced around my cancellation request saying I didn't need to worry I wouldn't get a monthly charge, etc. I asked for her to cancel a second time and got the same run around. The third time I insisted she cancel immediately. She finally did. Just be aware it's not easy to cancel... read more

Do not waste your time with this company. The apparel is made with shitty fabric (i.e. does not pass the "bend over test".. i.e. you can see straight through them"). They give you a really good discount to hook you, but don't fall for it! The shipping took two weeks longer than it said it would. When I received my order, I was so disappointed with the apparel. The leggings fit terribly, the joggers I bought had seams in really strange placed and were stiff as cardboard, so uncomfortable. I decided to return my purchase and they gave me $10 less than I paid for it in the first place. SUCH A RIP. Save yourself and just go to lulu lemon (or honestly, Target is better bang for your buck than this crap!) read more

I've been a member for a year and spent 10 grand. One year later and I regret every single purchase. It is true what others say, customer service sucks! The deals are in deed unfair and shady. Always out of the styles very quickly. The clothes do fall apart easy and don't wash well at all. Especially the bras. Save yourself the trouble and don't get fooled into their well thought gimmicks. The VIP is ridiculous. They remind me of crappy Kohls always listing overboard high prices and selling the item a little cheaper so you think you are getting a deal. Lastly, my teenage daghters s think the clothes are horrible and not cute at all! Young people are next gen and have a good eye for that kind of stuff. Don't see fabletics having longevity. read more

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! On December 14 I made an online purchase and there was an offer to spend $89 and get free 3 day rush shipping. So I did. Only to get an email stating my purchase will be delivered on December 26!! These were supposed to be Christmas gifts. So I called customer service to find out why. The first person I spoke to was clueless. They said that I didn't pay for rush shipping and there's nothing they could do. On to their supervisor Austin. Austin had the nerve to ask me if I took a screenshot of the offer. WHY DO I NEED TO SCREENSHOT IT?!!! They clearly thought I was lying about the shipping. He said there was nothing he could do. I wanted to cancel my order and my membership. He said he couldn't help me. I had to wait to receive it and then return it. Seriously? I demanded to speak to his manager and he told me they wouldn't tell me anything different. I don't care. Get them on the phone. I waited and waited. Finally Kaitlin was on the phone. She looked up the recent offers and saw that I was correct but she couldn't help me because the order has shipped but she could give me a 50% off coupon for a future order. Oh please yes let me give you more money since you already screwed up my Christmas order. NOOOOOOOOOO!!!! WORST CUSTOMER SERVICE EVER. They should have re-shipped my order at no extra charge and I would have returned the original order. Instead they are losing this order and I'm canceling my VIP membership. I hope you're happy Kate Hudson. read more

LOVE LOVE LOVE Fabletics! The Salar leggings fit so amazing! The girl working in the store are great and they have excellent customer service. I ordered stuff online that did not fit right and they were able to help me find the perfect outfit and keep it the same price for me. I definitely r comm d them To my friends. read more

Three of us drove up from San Diego to get a feel for the clothes before joining the VIP program. We had great assistance from Heather. The clothes are a great option for someone like me who just doesn't look good in LuLu Lemon and also doesn't want to pay that much for workout clothes that I am going to want to replace in a few years due to sweat (hey, I workout hard). The quality is way higher than Old Navy, Target, and some athletic brands (i.e. New Balance, Marika, Adidas). The leggings make your booty look amazing and their sports bra's are so comfortable. I didn't buy any tank tops because I have plenty of those, but definitely found some I would love to have. There were some wardrobe pieces too that I would treat myself to on other shopping trips such as their jackets and lounge wear. Overall, super excited to have a different option for workout clothes. I had to take away one star because of some confusion over which promotion we should use. Online there was a 2 for $24 leggings promotion for new VIP members. In store, it was 30% off your entire purchase as a new VIP. We were told we could use either promotion, but that the 30% off would be cheaper. When I got home, I priced out a cart online with exactly what I purchased, and it was about $40 chapter online. I immediately called, explained the situation, and Ian (spelling?) took down my information and returned my call with his apologies and an offer to credit the $40 to my Fabletics account. I was very grateful not to have to drive back to Mission Viejo to make the change and will definitely be ok with buying more clothes from the website. Thanks Fabletics Mission Viejo! read more

My all time favorite store in the entire mall. My entire workout gear comes from this store. The employees are awesome and helpful, especially Ashley who helped me today. As a member, you receive amazing prices. If you understand the membership, you will love this place. They have a great selection of clothing, good quality and I always find what I need and more. Everything I've gotten from fabletics has been worth the price. This store should be rated a five star. read more

Cheap quality leggings, 6 months of having the leggings they were tearing apart. Cancel my membership. Customer service was nice.

WARNING! Please be aware that you accept a VIP membership at each purchase. This means that you can buy products at a discounted price or choose to stand over a month. If you do not do it within a few specific days, you will be charged 49 $ (599 SEK) regardless of whether you ordered something or not! It was not clear to me that I had become a member at all and I was charged for 8 months ... A total sum of 392 $ (4792 SEK) that I never got anything for. Never more fabletics! *****IN SWEDISH***** VARNING! Var uppmärksam på att du accepterar ett VIP-medlemsskap vid varje köp. Det innebär att du kan köpa produkter till rabatterat pris eller välja att stå över en månad mellan 1:e och 5:e varje månad. Om du inte gör det inom dessa 5 dygn så debiteras du 599 kr oavsett om du beställt något eller ej! Själv missade jag att jag över huvud taget blivit medlem och de hann dra pengar i 8 månader... En totalsumma på 4792kr som jag aldrig fick något för. Aldrig mer fabletics! read more

Would not recommend. The people in the store are nice, but overall their products are disappointing. I purchased a bra and two pairs of high waisted leggings. The leggings aren't very comfortable and even though they fit in the hips and thighs, the waist has no drawstring and falls down. I thought getting high waisted ones would prevent this issue but no. The sizing of the bras did not seem consistent and most felt very cheap. I have purchased items from lululemon and Lorna Jane both of which were similarly priced and far superior in quality and comfort. I also REALLY don't like how they push their vip membership and you have to have a guest account just to look at their online merchandise. Let's face it, if you have an excellent product you don't need to lock customers into being repeat buyers. It happens on its own. read more

I really don't get all the negative posts. The staff is always awesome and are real people of all shapes and sizes which is awesome when it comes to true feedback. I have to admit that I was a lululemon fanatic for years but have happily made the switch to Fabletics as my go to yoga attire. I came in this afternoon to try on the Salar mid-rise prints before I placed my online order; but to my surprise they honored the sale pricing in store. Six pairs of leggings later...lol. My only request; is that the sports bra collection have more options for naturally busty athletes. read more

I always am greeted by employees and directed to the newest collections for myself and my boyfriend. The management is on point with how they merchandise the store and how employees are helpful. Amanda is great and directed us to the newest things and let us know when they would be getting their new items. read more

I went into Fabletics today in search of some comfortable and flattering gym shorts, I decided to give them a chance before heading over to lululemon. One of the employees introduced herself ( I believe she was Hispanic) and offered to find me shorts to try on. Tried on the first pair and was not impressed with the color so when she checked in she grabbed another color choice. While trying on the 2nd pair in hopes they would be better, I overheard her and another employee (Asian) sitting at the dressing room counter talking shit about customers they've had. One of them was talking about a customer they had at Irvine Spectrum saying how the customer was talking to her and she said "I'm here to study clothes not listen to your personal life story" are u kidding me? Absolutely evil. After hearing these two banter on about the most petty and selfish conversations about customers I was so turned off I couldn't focus on the clothes I came there to try on and refused to purchase anything. I ended up going to Lululemon and everyone there was extremely professional and friendly unlike the employees at Fabletics. So disappointing especially because I had such high hopes about trying this place. read more

-online purchase- Not impressed with the quality or fit. I joined to participate in the 2 for 24 deal always advertised but ended up paying $70 for two leggings. I figured the quality would compensate and it did not! Both leggings were Medium, one fit and the other was a horrendous fit on my thighs. The material was not as flexible as I hoped and felt really tight and constricting. Canceled. read more

I used to love fabletics and have spent over $800 in purchasing workout wear. My bra metal strap broke, I called customer service to exchange it and they would not because it was over 30 day purchase. Not good customer service for their product breaking and not willing to send me a new one. I will not be buying from there nor referring my friends if they do not resolve this. read more