First time at this store. I ordered online to pick up in store. My order was ready and the…read moretransaction was seamless. I was greeted and helped by Syd. I decided to walk through the store to be sure there was nothing else I couldn't live without. lol - I found a fabulous backpack/lunch bag combo in my all time favorite color (hot pink) on the clearance rack. Seeing that the clearance section was also included in their BOGO 50% deal, I grabbed some clearance socks for my daughter. What a fabulous deal! Both for under $30 - that's a deal, for sure! Again, helped by Syd who was fantastic, friendly and efficient. Thanks for a great shopping experience. I'll be back. I forgot to mention that I love how their varied sections are well marked too.

I actually like this store. They keep everything organized and clean…read more If I can't find something in my size, the associates would order them for me, Some of the ladies are very nice and always happy to help, only one or two just never smile. They always have the specials, Buy One Get One for 50% off. But if you end up returning one of the two items, then you have to pay full price for that item and their prices are not particularly low on their regular price items.

Took my mom to get a new pair of sandals as her feet swell really bad due to her kidney disease…read more The really nice gentleman working there ( forgive me for forgetting your name ) helped my mom - that old fashioned kind of help - he got the foot measurement thing and measured both her feet and then helped to find the right sandals for her feet that would be big enough for her bigger ankles and guess what - he found a perfect sandal that she can walk in and she loves . This pair of sandals has adjustable straps behind the ankle and on top of the foot and over the toe area. You only have to open the one strap over the top of the foot to put the shoe off and on. If by any chance her foot swells up more we can even add more strap by going to a shoe repair and add more to this specific sandal . All I can say is that you made my mom feel so special by helping her that day with your old fashioned shoe expertise , my words can't thank you enough . Thank you and I hope others go and check out the amazing shoes you have. You can find some incredible walking shoes. if you are going on a cruise or traveling to any Countries and doing any long hikes or walking tours check this store out . Price is what you would expect to pay for a good pair of shoes , not crazy expensive but not cheap . Your must take care of your feet they carry your body!!

I was impressed with the selection and thought that there were other brand shoes too~ my mother had…read moreworn SAS shoes as her 'nurse shoes' for over 30 years and still refused to wear anything else. But, they've always had the image of "my mom's or grandma's shoes". WOW was I wrong!! And Ryan was so patient and knowledgeable with how the shoes are made, why it's important to have good fitting shoes, etc while letting me try on some that he thought would be good fit for me. I'm from Hawaii and I don't wear shoes, but partly because I've never really had a pair that felt good on my feet. I just spent a whole day in one of the pair that I just bought and my feet feel Sooo good. Thank you, Ryan and John! And my feet Really thanks you!!

I went into Road Runner on Tuesday to buy a pair of cross training shoes. I was paired with Gary,…read morewho was in training. I left with a pair of Reebok's. I got home that day realizing the fit was too narrow/tight for my high arched feet and made the decision to rerun the shoes. I went into road runner the next day, Wednesday, to return the shoes. (mind you I did not buy the membership because it was $19.99(?) plus $49.99 annually on top of the already $160 shoes.) This is when I was told by a manager named Alexis, that I had worn the shoes - when I in fact had NOT worn the shoes besides trying them on in store- and he wasn't going to give me my money back. I told him that he was wrong and needed to give me my money back. He gave me my money back very reluctantly ensuring me he didn't believe me. He told me he remembered me "not buying the membership" and that he remembered the shoes being clean and unworn on Tuesday. I left the store in tears over the interaction. Later, once I had calmed down, I realized I had taken photos of the shoes in store on Tuesday prior to buying them. It came to my realization that Gary and Alexis had sold me the floor sample shoe without telling me and then proceeded to blame me for the shoes being worn. After being treated so poorly, I will never be going back to road runner.

Watch out for the scam! The associate told me that I could get free membership for one year and I…read morespecifically asked him if it would be automatically renewed and he said no. That's a lie! They wanted to charge me $49.99 for membership when I don't even shop there. If you shop there, go check your bank statements because it's likely that you've been charged for membership

Exceptional Customer Service -- Above and Beyond!…read more A huge thank you to John, the Store Manager, and Justin, the Sales Associate, for delivering a level of customer service that truly sets Nordstrom Rack apart. They took the time to understand my unique situation and, rather than simply sticking to standard procedures, showed genuine care, flexibility, and a willingness to make a thoughtful exception. As a loyal Nordstrom Rack customer for many years, I genuinely appreciate this kind of service. John and Justin demonstrated that customer loyalty is not just something a company talks about -- it's something earned through actions. Their professionalism, understanding, and commitment to customer satisfaction turned a challenging situation into an exceptional experience. This is exactly how you build lasting customer relationships. Nordstrom Rack is fortunate to have both of them representing its brand. Thank you, John and Justin, for going above and beyond. You've earned my continued loyalty!

Stopped by Nordstrom Rack in Laguna Hills today to do a bit of holiday shopping. The customer…read moreservice was very good and the store is well stocked for the holidays. Nice selection of merchandise and lots of value. The prices and quality of products are quite good. This store and the one in Laguna Niguel are on our favorites list and we bought some nice tennis shoes and socks while here. Highly recommended

Came here with absolutely no knowledge of what I was looking for or needed and Jessica was beyond…read morehelpful. She was knowledgeable, patient and kind while I tried on nearly every shoe they offered. Very happy with my purchase !

Great customer service!! Meredith was super kind, helpful, quick, and knowledgeable! My husband and…read moreI are very happy with our new shoes! Thanks so much! We will definitely be back :)

The store is so well organized with great service and selection. The updated merchandise is value…read morepriced and I always find something worth bringing home.

I came to Nordstrom Rack the other night and was Shocked by how much merchandise they had. It felt…read morealmost like too much! But, if you're searching for clothing, accessories, shoes, or even makeup, I'm sure you'll be able to find something here! For me it felt a little overwhelming to me, because it seemed a bit chaotic, but I know the staff is working really hard and it's not their fault the store is overflowing with products. Another thing that surprised me was how many products now have security tags or are even behind glass! It made me wonder if they've been experiencing theft...? Hopefully not! I often find a lot of good stuff at this location, so I'll be back again soon and hope that the amount of merch may just be a seasonal thing.

I received a box with 2 pair of shoes which I never ordered. Have never been on their website…read more Tried calling customer service and was on hold for 1 hour and 3 minutes. Still no answer. If you are looking for Customer Service - go elsewhere!

Needed two pair of running shoes for family members who are particular. Went to 3 other sporting…read moregoods prior with no success so everyone was getting frustrated. Went to Finish Line to see if there might be another style that was missed. It was busy but soon was helped out by Jeremiah. HE WAS AWESOME. Told him that we were looking for particular shoes to match running and comfort style. He recommended a specific brand/style and sighs that was heard when the shoes matched were music to my ears! He was very attentive, patient and knew which shoe would fit us most. Wonderful customer service. Would definitely come back.

This would be a great service if the owner would accept business. He only takes existing clients. I…read moreneed to custom order business shoes & was a former satisfied client. He said "I don't know you & you can buy "athletic shoes elsewhere". Big language & understanding barrier. Even my podiatrist strongly discouraged this business. Best of luck finding what you need.

What a joke. Stopped by to get a xmas gift and couldn't even go inside. Doors were locked. Called…read morethe number said they wont have availability for three weeks! Somethings fishy.

I visited this store for the first time a couple of weeks ago to get a Mexico jersey, Fred the…read moreowner has such a warm and amazing heart. He hooked me up right and has a wide variety of soccer jerseys. I felt like a kid walking inside the store and being so excited to pick up my jersey. I will definitely be coming back here to get my Portugal and Liverpool jerseys next! I highly recommend you get all your soccer gear here with the amazing prices and warm welcoming to this lovely store.

Just bought some cleats from Fred. What an amazing person he helped me with my exact needs and was…read moresuper helpful !

WOW. WOW WOW!!!! I Just cannot say enough, good things.. I love this place. It's a cute little…read morestore tucked away So cute so clean.-- the team is amazing.-I want to mention 2 very special people on your team and call both of them out-- because Both of them must be recognized for their Anazing !!!!! Customer Service. Very kind hearted, they are so compassionate- Loving - Kind - Super Friendly- So Helpful- They Are Both Great Listeners- They pay attention to what your needs and wants are to assist you with your specific needs wants and desires are.-- These 2 people are so amazing. They interact with each another as A TEAM With Amazing Customer Service, there is a great vibe in the store and with these 2 Very Special people on staff make it even better --You can't go wrong coming here and getting one or both of these 2 Special People to help you--These 2 are more than just "" associates"" Thank you to both of you.---You really made my experience Special Meaningful -and Unforgettable. Thank you very very much. I wont forget it. Hey Everyone-Come, check out the store and see how cute and how very clean It is but Best of all the amazing profesional staff are waiting for you to come visit and welcome you You will enter the store excited about getting your new pair Vans, and you will leave with a bag of goodies, a big Smile, a great memorable experience and looking forward to your next trip back to the VANS STORE. thank you very much you 2 MYA G.------ Sales Associate. ALAN M. ----- Sakes Associate

Day before I went to Vans outlet at Orange but i have a not so nice experience, so I went this Vans…read morestore location with little expectations since it's just a small store, but this is where I had a great experience. I able to find a good deal for my daughter shoes I end up buying 2 pairs. Evans was so very helpful with me he is so kind to help me out. Day before I was having problem ordering the shoes online I tried many times but i guess there is a glitch on vans website so I told Evan about it and he offered to help me , we did multiple times then boom it works he able to order the specific shoes that I like and he put a code so it is free shipping to my home. Evans just made my day that day, so Kudos to Evans!