I was traveling out of state and I forgot to pack a pair of tennis shoes. Being a size 15 it is…read morevery hard to find shoes that fit in any in person big box store without having to order them online. I didn't have time to order online and wait so I called and luckily they had three pairs of size 15 and they placed them on hold for me until I arrived. Once I arrived the shoes were ready for me to try on and I walked out with a new pair of new balances in my size that fit me well and look sleek! I highly recommend this place if you have large feet or if you are looking for a good deal on a large variety of shoes to choose from

First time at this store. I ordered online to pick up in store. My order was ready and the…read moretransaction was seamless. I was greeted and helped by Syd. I decided to walk through the store to be sure there was nothing else I couldn't live without. lol - I found a fabulous backpack/lunch bag combo in my all time favorite color (hot pink) on the clearance rack. Seeing that the clearance section was also included in their BOGO 50% deal, I grabbed some clearance socks for my daughter. What a fabulous deal! Both for under $30 - that's a deal, for sure! Again, helped by Syd who was fantastic, friendly and efficient. Thanks for a great shopping experience. I'll be back. I forgot to mention that I love how their varied sections are well marked too.

Took my mom to get a new pair of sandals as her feet swell really bad due to her kidney disease…read more The really nice gentleman working there ( forgive me for forgetting your name ) helped my mom - that old fashioned kind of help - he got the foot measurement thing and measured both her feet and then helped to find the right sandals for her feet that would be big enough for her bigger ankles and guess what - he found a perfect sandal that she can walk in and she loves . This pair of sandals has adjustable straps behind the ankle and on top of the foot and over the toe area. You only have to open the one strap over the top of the foot to put the shoe off and on. If by any chance her foot swells up more we can even add more strap by going to a shoe repair and add more to this specific sandal . All I can say is that you made my mom feel so special by helping her that day with your old fashioned shoe expertise , my words can't thank you enough . Thank you and I hope others go and check out the amazing shoes you have. You can find some incredible walking shoes. if you are going on a cruise or traveling to any Countries and doing any long hikes or walking tours check this store out . Price is what you would expect to pay for a good pair of shoes , not crazy expensive but not cheap . Your must take care of your feet they carry your body!!

I was impressed with the selection and thought that there were other brand shoes too~ my mother had…read moreworn SAS shoes as her 'nurse shoes' for over 30 years and still refused to wear anything else. But, they've always had the image of "my mom's or grandma's shoes". WOW was I wrong!! And Ryan was so patient and knowledgeable with how the shoes are made, why it's important to have good fitting shoes, etc while letting me try on some that he thought would be good fit for me. I'm from Hawaii and I don't wear shoes, but partly because I've never really had a pair that felt good on my feet. I just spent a whole day in one of the pair that I just bought and my feet feel Sooo good. Thank you, Ryan and John! And my feet Really thanks you!!

Wow, what an incredible experience my girlfriend and I had today at this Laguna Hills storefront…read morelocation. The staff is so friendly and helpful. Their shoe selection and the recommendations from the team were totally on point and priced appropriately, we couldn't be more stoked with our purchases! Extremely grateful to have Q and his associates take care of us from start to finish, they really made our experience feel special, we knew that we were in really good hands. Thanks again Q, you do a great job, can't wait to return to your store. See you soon!

Worst experience I have ever had shopping for shoes. Wasted 2 hours only for this Low IQ salesman…read more"Alexis" to pretty much force me into some undesirable Brooks and even when I complained about certain issues he said "oh that's ok". I thought they probably know what they're talking about considering they "measured" my foot and are "experts". Nope. They don't have a single clue, especially this kid named "Alexis". Anyway i bought the shoe and immediately knew it wasn't going to work. But he constantly reiterated I would get a "refund" if I signed up for this $20 membership. So i thought ok cool I can just return them anyway. I come back in with the shoes to process the return, and lo and behold this criminal liar "Alexis" says it's for "store credit only" and "he thought he made himself clear". He never ever mentioned "store credit" only "refund". So I had to settle for store credit at a store I will never shop at again. BEWARE of the tactics these scammers try to pull. They also tried to sell $200 insoles!!! $200!! More than a nice shoe!! Fraudulent business practices and they clearly hire uneducated con artists off the street. NEVER come here if you want to find a good pair of shoes and be knowledgable in the process. They have zero idea what they're doing. Go to individual stores of the brands you like, you won't find any answers here. I hate scammers. Especially this criminal employee named "Alexis". Well that's why you work at a shoe store I guess.

Treasures always to be held it. Amazing. Every time you go. I love the Customer Service here…read more Everyone's always gracious. Even why it's crowded.

Stopped by Nordstrom Rack in Laguna Hills today to do a bit of holiday shopping. The customer…read moreservice was very good and the store is well stocked for the holidays. Nice selection of merchandise and lots of value. The prices and quality of products are quite good. This store and the one in Laguna Niguel are on our favorites list and we bought some nice tennis shoes and socks while here. Highly recommended

Came here with absolutely no knowledge of what I was looking for or needed and Jessica was beyond…read morehelpful. She was knowledgeable, patient and kind while I tried on nearly every shoe they offered. Very happy with my purchase !

I normally shop at another local running store, but decided to pop into Fleet Feet based on a…read moreMemorial Day sale they were having that I saw promoted on social media. Two staff members were very attentive when I arrived; they helped me look at various hydration vests and also some apparel. They were also very patient as I dallied back and forth as to whether I wanted to purchase the vest that day or wait. We also talked a little about electrolytes and the Skratch they had on sale. I decided to give it a go since I am trying to reduce my intake of things with too much added sugar, but the saleswoman said that it was a good thing for electrolytes? Ehh... I dunno about that. (I need to do my research, as thing eagle on on no added sugar is new for me.) 2025: 43/100

The store is so well organized with great service and selection. The updated merchandise is value…read morepriced and I always find something worth bringing home.

I came to Nordstrom Rack the other night and was Shocked by how much merchandise they had. It felt…read morealmost like too much! But, if you're searching for clothing, accessories, shoes, or even makeup, I'm sure you'll be able to find something here! For me it felt a little overwhelming to me, because it seemed a bit chaotic, but I know the staff is working really hard and it's not their fault the store is overflowing with products. Another thing that surprised me was how many products now have security tags or are even behind glass! It made me wonder if they've been experiencing theft...? Hopefully not! I often find a lot of good stuff at this location, so I'll be back again soon and hope that the amount of merch may just be a seasonal thing.

Needed two pair of running shoes for family members who are particular. Went to 3 other sporting…read moregoods prior with no success so everyone was getting frustrated. Went to Finish Line to see if there might be another style that was missed. It was busy but soon was helped out by Jeremiah. HE WAS AWESOME. Told him that we were looking for particular shoes to match running and comfort style. He recommended a specific brand/style and sighs that was heard when the shoes matched were music to my ears! He was very attentive, patient and knew which shoe would fit us most. Wonderful customer service. Would definitely come back.

I received a box with 2 pair of shoes which I never ordered. Have never been on their website…read more Tried calling customer service and was on hold for 1 hour and 3 minutes. Still no answer. If you are looking for Customer Service - go elsewhere!

Mario and his wife Roseann have taken care of me and my feet since his store opened. I don't buy my…read moreshoes anywhere else now. What many people don't understand is that his business, his passion, is to set people up with the right shoes for their feet. It's his reputation on your feet. I have never found him rude or arrogant; he is direct and knowledgeable. If you treat him like a shoe servant, if you expect him to sell you anything you want on a whim, you are giving up his expertise and making a mistake. If you want to get in and out with a quick pair of flip-flops or ballet shoes in the same color as your new sundress, go to Payless. (And by the way, he has very comfortable flip-flops too.) But if you want your feet to be comfortable and happy in your shoes, make the initial appointment and spend a little time with Mario. He will focus on you only, and explain why he won't sell you that walking shoe you spotted when you came in. He'll find the right ones and fit them properly, with orthotics if necessary. It's a shame customers who recommend Comfort Shoe Loft to friends do so without telling them to make an appointment. They have already done that, and they know how it works. For new folks to show up expecting immediate gang service like REI or even self-service like Payless, it can be a shock - especially if they aren't expecting to spend some time. Please folks, I'm not equating the value or education of the specialties, but it would be like walking cold into a doctor's office and demanding to see the doctor immediately to take out your self-diagnosed gall bladder. Hold on a minute, let's give you an exam first, let me get to know your case. Please make an appointment. After your initial appointment visit, your fitting details are saved so that when you return you're "in the computer." That saves him - and you - a boatload of time and enables you as a returning customer to just drop in and wait your turn. With that information available to her, Roseann is excellent at serving you when Mario is busy with someone else, and Mario will advise when appropriate. My first visit was to find a nice-looking pair of shoes I could count on for a lot of walking on a trip to Ireland, and a pair of sandals for the same reason. I have high arches and pronated ankles. I was surprised at the time he spent with me. As someone else has mentioned, there were shoes he wouldn't let me buy, and he told me exactly why. I was very happy with both pairs I got. I still have them and I still love them. Since then I have been in to see Mario many times. He has fit me with work shoes, sandals, walking shoes, sneakers (athletic shoes), and even slippers. I have recommended him to co-workers, friends, my husband, and even my doctor. Don't listen to the complainers, the impatient, the arrogant customers who fly to Yelp to whine about mistreatment and dashed expectations. I work in customer service; I get it. Just make the appointment and make up your own mind.

This would be a great service if the owner would accept business. He only takes existing clients. I…read moreneed to custom order business shoes & was a former satisfied client. He said "I don't know you & you can buy "athletic shoes elsewhere". Big language & understanding barrier. Even my podiatrist strongly discouraged this business. Best of luck finding what you need.

I visited this store for the first time a couple of weeks ago to get a Mexico jersey, Fred the…read moreowner has such a warm and amazing heart. He hooked me up right and has a wide variety of soccer jerseys. I felt like a kid walking inside the store and being so excited to pick up my jersey. I will definitely be coming back here to get my Portugal and Liverpool jerseys next! I highly recommend you get all your soccer gear here with the amazing prices and warm welcoming to this lovely store.

Just bought some cleats from Fred. What an amazing person he helped me with my exact needs and was…read moresuper helpful !

Day before I went to Vans outlet at Orange but i have a not so nice experience, so I went this Vans…read morestore location with little expectations since it's just a small store, but this is where I had a great experience. I able to find a good deal for my daughter shoes I end up buying 2 pairs. Evans was so very helpful with me he is so kind to help me out. Day before I was having problem ordering the shoes online I tried many times but i guess there is a glitch on vans website so I told Evan about it and he offered to help me , we did multiple times then boom it works he able to order the specific shoes that I like and he put a code so it is free shipping to my home. Evans just made my day that day, so Kudos to Evans!

WOW. WOW WOW!!!! I Just cannot say enough, good things.. I love this place. It's a cute little…read morestore tucked away So cute so clean.-- the team is amazing.-I want to mention 2 very special people on your team and call both of them out-- because Both of them must be recognized for their Anazing !!!!! Customer Service. Very kind hearted, they are so compassionate- Loving - Kind - Super Friendly- So Helpful- They Are Both Great Listeners- They pay attention to what your needs and wants are to assist you with your specific needs wants and desires are.-- These 2 people are so amazing. They interact with each another as A TEAM With Amazing Customer Service, there is a great vibe in the store and with these 2 Very Special people on staff make it even better --You can't go wrong coming here and getting one or both of these 2 Special People to help you--These 2 are more than just "" associates"" Thank you to both of you.---You really made my experience Special Meaningful -and Unforgettable. Thank you very very much. I wont forget it. Hey Everyone-Come, check out the store and see how cute and how very clean It is but Best of all the amazing profesional staff are waiting for you to come visit and welcome you You will enter the store excited about getting your new pair Vans, and you will leave with a bag of goodies, a big Smile, a great memorable experience and looking forward to your next trip back to the VANS STORE. thank you very much you 2 MYA G.------ Sales Associate. ALAN M. ----- Sakes Associate