Wow, what an incredible experience my girlfriend and I had today at this Laguna Hills storefront…read morelocation. The staff is so friendly and helpful. Their shoe selection and the recommendations from the team were totally on point and priced appropriately, we couldn't be more stoked with our purchases! Extremely grateful to have Q and his associates take care of us from start to finish, they really made our experience feel special, we knew that we were in really good hands. Thanks again Q, you do a great job, can't wait to return to your store. See you soon!

Worst experience I have ever had shopping for shoes. Wasted 2 hours only for this Low IQ salesman…read more"Alexis" to pretty much force me into some undesirable Brooks and even when I complained about certain issues he said "oh that's ok". I thought they probably know what they're talking about considering they "measured" my foot and are "experts". Nope. They don't have a single clue, especially this kid named "Alexis". Anyway i bought the shoe and immediately knew it wasn't going to work. But he constantly reiterated I would get a "refund" if I signed up for this $20 membership. So i thought ok cool I can just return them anyway. I come back in with the shoes to process the return, and lo and behold this criminal liar "Alexis" says it's for "store credit only" and "he thought he made himself clear". He never ever mentioned "store credit" only "refund". So I had to settle for store credit at a store I will never shop at again. BEWARE of the tactics these scammers try to pull. They also tried to sell $200 insoles!!! $200!! More than a nice shoe!! Fraudulent business practices and they clearly hire uneducated con artists off the street. NEVER come here if you want to find a good pair of shoes and be knowledgable in the process. They have zero idea what they're doing. Go to individual stores of the brands you like, you won't find any answers here. I hate scammers. Especially this criminal employee named "Alexis". Well that's why you work at a shoe store I guess.

Came in the other day to browse. While this Lululemon was well-stocked and tidy, I didn't feel…read morereally welcomed! They had a great selection of merchandise! And for the high prices they command, my overall experience should be stellar! When I needed assistance or had a question, the staff seemed uninterested. What a disappointment! Overall, my experience at this location was so-so! No wonder why Lululemon is losing customers!! This brand is struggling, and it shows! I'm being super generous with my 3 Star rating!

I went in to get my pants hemmed and the educator who helped me was dismissive and unhelpful. At…read morefirst, I gave her the benefit of the doubt, but after seeing how warmly and attentively she treated the other customers (both older white women), it became clear I was being treated differently. The interaction left me feeling uncomfortable and unwelcome. I later found a review from another woman who raised similar concerns about discrimination at this location, which only reinforced how I felt. When I asked for the educator's name, she told me employees couldn't give out their names, but customer service and other employees later confirmed that wasn't true. Based on my experience, if you're not white, I would think twice before coming here or at the very least, avoid the blonde gal who "helps" with hemming.

Jesse was super helpful in the shoe department the past two times I visited, very patient and warm…read morewith good advice and recommendations. I had him bring me 5+ different pairs and didn't end up making any purchases and he stayed accommodating all the way.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

They have all the Columbia jackets, pants, shirts, shoes, and more at this location. Lots of…read morevariety and at my last visit, they had a 70% off sale going on, and they had some good things on the racks. Store is clean and there's staff walking around the store, stocking up things. This location is a much smaller shop than other locations, but its packed with lots of everything. So if you find something, it's expected.

So this store is 100% at fault for my massive hiking shoe collection that only continues to grow…read moreevery time I visit. Some of the deals they have are too difficult to pass up. They also have a pretty good selection of clothing and other Columbia branded items for discounted prices as well. The store itself is clean and well maintained, with plenty to choose from. There are also changing rooms to try stuff on. Service at the checkout can be excruciatingly slow here for some reason. It's happened many times so be prepared to wait if there's even a small line. There has never been a sense of urgency here but maybe that's the intent. Overall four stars and a good place to find a deal on quality stuff.

Vuori is a higher end fitness and lifestyle company that has a store at Irvine Spectrum…read more The store is airy and clean and the personnel is always polite. Refunds are easy if things don't fit and the clothes themselves are comfortable comfortable. This store usually carries a good variety of sizes, which I appreciate because I'm an extra small, my sister is a medium, my mom's a large, and my guy is a large and some things and an extra large in other others! I always walk away with what I need when I go shopping there. I enjoy my experience shopping this store and their clothing is one of my go-to's as a fitness professional.

There is something wrong with Customer Service when it comes…read moreto Vuori. They sell the best clothing, in the nicest stores, with very friendly people. There is a flaw in this beautiful company that unfortunately, I learned the hard way. My family gave me a $100 gift card that they bought online. It was sent to my email and I wrote down the number of the gift card on a sticky note. I then went shopping. Yeah! How fun and easy was it to pick a pair of jogging pants in the color and size I wanted, grey and large size. Two weeks later the pants came to my house, but the size was XL. That is strange? I thought I ordered Large? The order says XL. I tried to contact Customer Service. I had to google it because the number is not on their website. My first calls were greeted with AI. She said it was off hours, so I called in the morning. She still said it was off hours. I told her, "That is impossible. It is 11:00 am in California. She said that I was correct but now she says they are busy. She asked me to leave my number and I did. No one ever called me back. I decided to go to their store and return them. I went to the store, and the sales rep says that they don't have my color choice. No problem, let's just order a new pair online. He checked and "They are all out of those pants in my size online!" No more large, so I am thinking that is why I got XLarge instead of Large? but I can't prove this. Okay, credit me and I will pick another style of pants. The problem is the store jogger pants are now $110 and not on sale. That is okay because I have $29 left on my gift card. The sales person, very nice, verified I had $29 left on my gift card. The problem is where is that money? It is not on my account. It is nowhere in their system. It is gone. Look, there is the proof that I still have $29 left. He agreed with me, but gave me Customer Service. Simple solution, let's just call them right now? No, he said they won't do anything right away. It will take days for them to issue a new gift card and mail it to me. I gave up on my $29 and this company at that moment. They took my money. Everything I just told you is true. There is something not right here. When I purchase something with an Amazon gift card, the balance stays on my account, so I can use it later. This is true with other companies, but not Vuori. Their customer service is more of a hassle than the money I lost. No one ever returned my call. I could never find a time when they are open. Be careful with online gift cards here.

Big 5 Sporting Goods is my go-to spot for gear! They have a great selection of knives--plenty of…read moreoptions to choose from whether you're looking for something simple or more heavy-duty. What really impressed me though is the service. Not only are the staff helpful, but they'll actually sharpen your knife for free, which is a huge plus and something you don't see everywhere. Solid selection, great customer service, and extra perks like free sharpening--definitely worth checking out!

There's really not much that's special about the store, but Gary who works firearms is great. He…read morealways makes me smile, and he's extremely knowledgeable. Thanks Gary.

A little sad to see her go, but Haylie S is amazing, such a sweetheart, and always helped me every…read moretime I went. Super informative and had lots of patience with me and one of my big online orders that got jumbled. I guess I'm making the drive to Irvine now

Store located in crown valley mall in Mission Viejo. It is very clean, well-organized store with…read morecomfy, flattering activewear. Best for leggings and workout tops, especially the Define PowerHold® Leggings, On-The-Go Leggings, and Oasis Sports Bra. I like coming here and getting a variety of leggings in different colors so that I can wear to the gym or on the weekend. Sizing can be inconsistent so i needed extra time to try out several leggings. Overall good spot for stylish, affordable workout essentials.

I absolutely love this store for saving me in a bind! I had purchased a very nice designer dress…read morebut failed to try it on with my heels and as I did today which is the same day of wedding it's too long! Luckily it's a simple razor cut so I reached out to Carlos who is a manager in alterations and he said sure come over! I did, they got me in and out in 20 minutes! Thank you so much to him, his team and store!

Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.