Big 5 Sporting Goods is my go-to spot for gear! They have a great selection of knives--plenty of options to choose from whether you're looking for something simple or more heavy-duty. What really impressed me though is the service. Not only are the staff helpful, but they'll actually sharpen your knife for free, which is a huge plus and something you don't see everywhere. Solid selection, great customer service, and extra perks like free sharpening--definitely worth checking out! read more

There's really not much that's special about the store, but Gary who works firearms is great. He always makes me smile, and he's extremely knowledgeable. Thanks Gary. read more

John was very helpful with a great attitude and knew what he was talking about I was looking for work boots he was also gonna offer me his 10$ off coupon but I brought my own great guy thank you John ! read more

This guy there named Michael was amazing, he showed me everything about the rod that he picked out specifically for what I am fishing for. He spent time helping me and was very nice. read more

We recently shopped at Big Five in San Juan- the staff was so helpful, even checked out other stores for certain items we wanted

They have a great variety of knives including Out-the-Front (OTF), fix blade and switch blade. Gary helps us every time and he has great energy, is extremely knowledgeable, and is very enthusiastic. Big 5 offers a rewards/coupons program that is free to customers and easy to sign up for. These additional coupons/discounts provide tremendous value and competitive prices for the products they sell. We will continue to visit this specific store for our sporting good and outdoor needs. read more

We spent about 15 minutes in the store not one employee said anything to us offered to help or to even acknowledge us being here. That to me is pathetic i used to work in this store back in 2006 and we always had to take care of customers especially by the shoes department back then this store was run by a bunch of teenagers and even then they were more helpful than the people here today. One thing i did think was cool is that they've renovated the store put new floors in moved the gun dept. to the front of the store and just cleaned it up a bit. Fun fact about the store and im sure its still here is that in their back room they had this huge cage above the rows of shoes that was pretty much a huge lock box of random lost shoes sooo many in fact that you could spend days in there looking for the other half of your missing shoe! Overall Big 5 will always be "The Thrift Store Of Sporting Goods" As this is what we used to call it when i was here. read more

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Large store with a good selection and very friendly service. Prices are on par with other sporting goods stores. Plenty of easy parking and not busy at all. read more

Came in and bought something that was marked down but the cashier did not inform me that I had to put in my email just that I had a sign up with one which I already had done so in the past. So I can get the price mark down what kind of garbage is that, she should have asked me or told me that I was buying it for retail not reduce price. I knew something was off when the price came out to a certain amount but I thought well who knows it could be Gavin F Newson sale tax. I look at the receipt that she slipped in the shoe box, nope it was a jerk offs at Big 5... Who didn't Inform me of this small caveat...Thanks! read more

Absolutely awful. I went in store for a return spent about 5 minutes in store and my $100 white sweater I was wearing was inked by one of their security devices at checkout!!!!!! What an awful experience. Do not go to this location!!!! Awful experience! read more

Jonathan in the shoe department was great. He was super patient with my mom, very knowledgeable, made a great suggestion, and was all-around terrific. There wasn't a survey option on the receipt, so I'll just leave the positive review here! read more

Close to where I live and have never had any issues acquiring help when needed at the store. Great place to get my sports gear!

These guys consistently put a smile on my face. From tracking down items I want and having them shipped to my local store, to letting me know what things are about to go on sale. The manager Brian has gone above and beyond his duties and is a huge asset to this store location. Thank you Brian read more

This was my first time in a Big 5 store and it was honestly the best experience! Jenny is a shining example of a exemplary employee. She was extremely helpful in helping me find what i was looking for and even suggested a better option that ended up being a lot better than what i originally went in for. I will be recommending this store and returning for sure. read more

I needed a narrow shoe for my husband and was helped by Devin. He was patient, informative and courteous. He pulled out multiple options and helped us go thru which fit him best. His customer service was a 10. Best experience I've ever had at this location. read more

Even though this store has a large selection, many time the store does not have my size. Steve, the Store Manager, is very accommodating and has requested what I want from other stores. Once the item gets delivered to store, Steve calls and I pick it up at the store. Steve is friendly, professional, and gives great customer service. I highly recommend! read more

Had a problem with a transaction but Jenny was extremely helpful and resolved my issue. All the staff was friendly and eager to help me. I'll be a repeat customer for sure read more

My place of employment gives me discounts to Big 5 so I bought $60 worth of items, including a pair of shoes that was labeled $15, expecting to get a discount with my work coupon. Since it was just past the new years, I was told my coupon expired a few days ago. I was going to cancel the transaction, get a 2019 coupon from work and come back but the female employee with brown hair told me just to bring the coupon in with the receipt and they will give me the discount then, no problem. When I returned with the coupon the girl at the register looked confused and asked me who told me that information. I pointed to the girl who told me a few days ago and the girl shrugged her shoulders in denial. A manager was called who eventually gave me less of a refund than I expected so I looked at my original receipt which showed that the I was actually charged $35 for the shoes labeled $15. I showed them the table I got the shoes from, I told them how the shoes were bound together, what the tag looked like and how the label was fastened to both shoes. Of course no one believed me and I was told to bring the shoes, the box (which never existed) and the price tag in. Of course I don't have the price tag. In their defense I'm certain they deal with scammers all day long and to them I'm just another scammer, even though I'm not. I take responsibility for the fact that I was stupid and didn't look at the receipt before I left the store. I never look at the receipt and I believe most people don't. So why am I complaining? First off I tried to cancel the original transaction and would have had I known it was going to be a problem to get my money back when I bring the coupon back in. Also, the employee denied any knowledge of the matter and it had to go to the manager. I know, they're kids. I'm an adult. etc. Also, I'm pissed off at the fact that the shoes were priced at $15 and there is no way to prove that. I only bought them because they were $15. I would have never got them if they were $35. They were "one time use" shoes in my opinion and not anything I would wear regularly. I feel that the system should have shown the price on the tag. I'm mad at myself for not checking the receipt because had it been an error in pricing they would have to honor the price tag. read more

I agree with all the customer service reviews, which are all bad! I will be going to Dicks in the future! Too bad management can't manager and train the staff! Customer service starts with service, and ends with service, not blowing off the customer. read more

Stopped by and the clerk was showing a stainless steel 410 gauge shotgun single shot. I asked him if it also fired 41 mags and he looked at me like I was stupid. I explained that this was a common feature of 410s and he said he had never heard of it. Not a sporting goods store https://en.wikipedia.org/wiki/.41_Remington_Magnum read more

Horrible Experience. I bought a pair of shoes and when I got them home after walking around in them they began to hurt my feet. They refused to take them back and the manager said "We are not a shoe exchange company" He told me I should have worn them around the house to make sure. Which I told him I did. He said that "We have return policies on card all over the store", however he couldn't even find one. I told him I had ZERO help in that department and I was on my own. Not one sales person told me anything about their return policy. I will NEVER buy ANYTHING from this store or Big Five in general. This is the WORSE service I have ever had. I hope they go out of business just like Sport Chalet. Idiots! I just love wasting money on shoes I can't ware. Buyer Beware. read more

I've been to many Big 5 Sporting Goods. The staff here are some of the most help full and attentive retail people I've ever seen! Keep up the great work and smiles. Your doing an awesome job Jeff! Keep that big smile shinning Jenny. Didn't catch the name of the guy who helped me with the knives but he was awesome. They were out of one sale item and he showed me another low cost option that was way better than the one they didn't have. Seriously the best staff ever!! read more

Unfriendly, dry, no personality sales person.The cashier clearly doesn't care or like her job much.She didn't care if I spent my money or not and showed it.I needed my items so I spent my money.I will not be shopping here again. read more

I went into this store to buy a cooler , they are up on a top shelf , I asked for help , a call goes out , meanwhile at the gun counter a customer had a firearm on the counter with bullets . I waited twenty min asked 3 times still no one came still . I gave up . Also why is there a gun on a counter with ammo ? Terrible service and dangerous read more

I went to Big Bear for a nice trip with my friends and when we wanted to fish we came to realize this was the only place to rent poles for quite a few miles. Only a couple of us new what we were doing so it was very helpful when Chris helped us out and gave us tips on where and with what to fish with. We constantly returned to the shop whether it was for more supplies or just to say hi to Chris. Despite not catching anything, we had a great time on the lake and even made a new friend. Overall the store had everything we needed and was very helpful with helping some newcomers have the best chance at success on the water. read more

Okay, Okay...so the selection kinda blows, that part is true. Marisa also has it right with the employees. After forgetting the top of our tent and tent stakes and having to make 2 different trips back to this place for those items, I thought I'd get laughed at. Nope! They didn't even seem to notice it was my second time in ten minutes to buy something. Nice! But, they had what I needed and that's what counts! read more

Went there today, the selection is terrible, friendly staff but not very knowledgeable. I wasn't looking or asking hard ?'s, just wanted a bacci (sp) ball set and baseball display case. The biggest problem is disorganization. Have some respect for your store and clean it up. Arrange items on the shelf so that at least you can see them, especially for customers. Very disappointing. read more

This place is dangerous. I can't walk in here without spending money. They've given the place a face lift. And it is looking good. Nice to have a local sporting good store. read more

I grew up going to Big 5 for my sporting good needs. I thought I'd check this one out, the closest one to us. I was definitely not impressed. Their women's sportswear section is nonexistent; what was there was sub-par. At least the workers there were friendly... read more

Great service and selection. It's good to have a local sporting goods store when you need it and big 5 covers all the bases.

Ive been inspiring friends to run after haveing only really gotten started on that path about 5 years ago, As a result, Ive lost a ton of weight and got a better life. the first thinh=g i tell my inquiring frends who want to know how to get started with running is to go to Big 5 and get good shoes at half the cost. the battle begins with tying those shoe laces. read more

Worst customer service ever. After having to stand in line at the cashier to get help with a weight bench, I was told that I could not look at the user's manual for the product before I bought it. Appparently, the manager told the customer service guy that, "That's just the way it is. Sorry." Even if you can tolerate the co-workers flirting and standing around chewing gum giving you, "Do I have to help you" looks, the selection of everything is horrible and the choice of products is poor and outdated. If you live in South County, don't go here. Take the 20 min drive to Mission Vision to Sport Chalet. read more

I had a great experience at Big 5 in Capo beach. Tyler, one of the managers, was extremely helpful and friendly. He was attentive and made me feel like customer service was his number one goal. I will definitely be buying all my sporting goods at Big 5 in Capo. read more

At Big Bear Lake store. Female manager is POOR at best. The ONLY positive is Tim (tall thin man with dark hair was Great.) Sadly Tim could NOT make up for POOR female manager with ( long drown hair with streaks on lighter) I hope upper management takes NOTICE. read more

This place has the worst customer service ever. I went in around 7 oclock to look at a knife that was on sale. I walk up to the counter and look around for a couple minuets, there was no employees I'm sight. After a few.more minuets 2 employees walk up talking to each other and start to go behind the counter. Finally someone is here to help me out......NOT. the 2 employees didn't even acknowledg I was there and one walked away in the opposite direction and the 2, which turned out to be the manager got called to the register and walked past me a second time without saying a word. I was tired of waiting so I went to look at some shoes for a few minuets in hope that when i went back to the knife counter that someone would be there. I went back after about 5 minutes and of course there were still no employees around. I stood there waiting for a few more minuets and finally gave up and walked out. This is the 2nd or 3rd time that this has happened to me at this location. Very poorly run store. read more

Basically the best place anywhere to get fun toys. I've bought a crossbow, Mossberg 12 ga shotgun, GSG .22 cal rifle, sleeping bags, knives, and about a million other things there over the last year i definitely don't need but think are cool. prices are always good or as good as Amazon or ebay! Best part is that the employees and managers have A LOT of knowledge about the products they sell, and sometimes have steered me towards a cheaper product because it may suit my needs better, I'd recommend this Big 5 to anyone!!! Very happy repeat customer. read more

Very good local sporting good store. They did a nice job with the store remodel about a year ago. The prices on gear are generally low. Prices on team licensed gear are high but that is probably a result of high license fees. $25-30 for a basic kids Angel's or Rams t-shirt, really? They do not carry much of the higher end sporting/lifestyle apparel that you can find at Dicks (and sports authority & sports chalet...at least until they close their stores down as recently announced). read more

This Big 5 reminds me of the old school sporting goods stores of the 1960's. They actually have guns and knives for sale. The staff is personable and the sale prices are competitive. Not an end all be all store but thats the beauty of it.... read more

I have to say I was so upset with the lack of help from the employees that I walked out without getting what I needed. Two male employees with idle time had no interest in helping me with what i was looking for. I needed shoes for my kids for their sports and they two men didn't want to look in the back for the shoes in their sizes. Instead they just pointed me to the baseball area when I was there for football!! Will never shop here again. Worst customer service I have received in a very long time! read more

This place has the worst customer service. We asked for help with purchasing the last umbrella (which was the display) the worker said for us to find someone else to help us because he had to go to lunch. We then asked a girl for help and she said she had to ask if we could purchase the display, 10 minutes later said we could purchase the item but she was going to send someone else to help us. After waiting for about 20 minutes we decided to cut the display down ourselves and when we went to the register to purchase the item, the same girl was standing there doing nothing. read more