Apparently Windsor is considered another "fast-fashion" type of teen and women's apparel store that sells some everyday clothing as well as a pretty decent selection of special occasion dresses for proms, homecoming, and weddings. They had many options, and were definitely more affordable and offered more options than shopping for a dress at Nordstrom or Neiman Marcus. Macy's actually offered quite a bit of options, but my daughter just didn't find the right style or color that suited the theme that she was going for. (There were a lot of floral options at the other stores that just weren't dressy enough.) So she ended up choosing a beautiful beaded light yellow long dress from Windsor. It was reasonably priced for a dress she will probably only wear once (twice, if we're lucky). The only problem with getting a dress at this type of store is that we found another girl wearing the exact same dress at their prom. I also noticed other duplicates at the picture taking event of other dresses I had recognized from the same store. I guess it's the "one" go to store for proms! Lol! read more

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Always will get my dresses here! Be sure to read their returns policy before taking off any tags! Been coming here since middle school.

It's been a very long time since I had to shop here. Being that I now have daughters who need dresses like the ones offered at this shop, I've started buying here for those occasions. It's such a sweet moment to be dress shopping with my kids now. Me being the mom. I remember shopping with my mom those many years ago. I find myself always telling them not to judge something on the hanger but to always try it on first. Something my mom used to always tell me. She was so right. Windsor has some very nice dresses, some with not so nice material, but we were happy with selection for the most part. Dresses can be formal while others can go either way depending on the shoes. They also carry different type bras for the kinds of dresses that are difficult to wear a bra with, dressy shoes, accessories and costume jewelry. I usually start off at Macy's women before coming here so I can at least have comparable styles and prices in my head. Customer service is ok. I haven't really had anyone greet me. Once in a while someone asks if I need assistance. I can tell you though that when we are paying, the staff are friendly and make sure to say thank you for my purchase. Would I come back to shop here again? Yes. Yes I would. read more

Natalie and Andre's the employees there are so wonderful provided excellent customer service excellent care for customers always have great attitudes and super loving and helpful they make the store so exquisite with such elegance their such a wonderful vibe for this type of work and they make the store look so clean and beautiful and organized I'm so amazed of their many talents I hope both of them get a raise and are upper management to run a store like this I absolutely adore them both they fill my heart up with joy I love seeing them and talking to them and just making my whole shopping experience absolutely the best experience I ever had !! They literally make my days there I go there all the time and there alway so amazing to me makes me want to cry of joy that I found such beautiful people working there I hope they get acknowledged and praised for how amazing they are !!!!!!!!!!thank you so much to the both of you !! Both of you really fulfilled my heart today I'm so over joyed thank you again I go there just to see them and then shop with a cherry on top read more

Horrible customer service, cashier didn't say a word to me. Workers fake working, no one says a word to you. Great clothes tho! ‍ read more

Came in here because I needed a more formal dress. It's a great shop if you need formal/prom type clothing. They do have some non-formal stuff as well. read more

I recently had to pick up a few items for an upcoming event that I need desperately so I visited the Windsor store in the Mission Viejo mall ( Shops At Mission Viejo). The salesperson named Nelli was super friendly, helpful and very knowledgeable. She took the time to explain what items would work well together and gave me several sizes to try on to help me with my decision. It's nice to know there are still kind and caring people that truly make a difference. I will continue to shop at that store. Thank you Windsor for hiring the outstanding and wonderful Nelli. Kindest regards, Hillary A. read more

WIndsor is another place we stopped at to get her some clothes. My first time here of course lol, but apparently my girl have been to all of these places without me lol. This place also has the latest fashions and boutiques for women. She picked out some outfits she wanted, and that was cool. We got a nice warm welcome greeting here. So, nobody was rude to us. Nice place, and she will be back for more. read more

This past weekend, I visited this location at the Mission Viejo mall and was pleasantly surprised at the different experience I had compared to the Irvine spectrum. Not only was the store less chaotic, but the staff was super friendly and the manager was amazing. I talked to her for a long time. I wish I would have gotten her name, but she was seriously super cool and knew so much about the product in the store and had such great suggestions. I will definitely go back and shop there again! read more

Great store and filled with options! I stopped in yesterday for the first time in YEARS! The last time I recall shopping at Windsor was for my Winter Formal back in 2007! I was surprised and excited to see that they were NOT just a dress store anymore! They had so many cute outfits with so many different and fun patterns! After about 30 minutes of browsing, I found a simple but trendy top and an adorable summer dress. I headed to the register and was helped by Emily. She was so sweet and made me feel confident with my selections. If not for the clothes, I'll be back just based off of Emily's positive being! Thank you Emily and team! read more

Super helpful in checking sizes in other stores and dressing room assistance! Store was clean and nicely displayed! Thank you Heidi! CC read more

Windsor - Love! - Women's Clothing Near Me - Mission Viejo, California

Beautiful dresses, I love to spend all my money there and the workers make the process or trying on dresses comfortable and enjoyable. Especially Kaelynn Cameron, excellent hard-working employee who is always helping someone and picking out great dresses. read more

Found cute dress for family wedding. ! Will keep it for another occasions as well Love jt ! read more

Great service. My daughter found the perfect dress for Homecoming! Tons of selection. Highly recommend this store.

Wow! Some of the cutest most affordable dresses I've ever seen and the associates are so nice and helpful! I absolutely love this store.

Incredible service! Found exactly what we were looking for in one trip and an amazing sales associate, Haley, helped us find the perfect dress!! read more

Bahar was amazing!!! She need to be a supervisor to train other employees on the importance of customer as she is the epitome of attentive to customers. read more

Wow! This store is like fantasy island for girly girls! I just dropped 700$ and is totally worth every penny. I'm a bigger girl too and I was prepared to be let down in the waiting room but there bigger sizes fit me! And for customer service these 2 young women, Leticia and Kayla were able to handle the whole store by themselves. There was like 20 people in there at once and they handled it all with grace and poise. Also Leticia made everyone feel noticed who was waiting in line and assured they would be seen too. Kayla was at my side the whole time making sure I had everything I needed. Wow double wow. You go girls! read more

Windsor - My service puppy that Windsor employees loved! - Women's Clothing Near Me - Mission Viejo, California

Omg this is the best Windsor to shop at! Several reasons for this review. The girls working were super helpful and friendly to every single person that entered their store! Every single person which I can tell you were a lot of people. I was given the cutest style suggestions from Kaley Campbell, I cannot wait to wear for my date night. Already know my husband is going to love my outfit! I also shopped for a girls night out outfit and Kaley nailed it too along with the help of Manager Maxine! I bought the top she was wearing because it was fire! Really cute . I will always come to this location. They have great inventory that is in trend and classic looks as well for all occasions . Thanks Kaley and Maxine. :-) see you again read more

I have a wedding coming up, and coming to Windsor, Mission Viejo I knew I would find the perfect dress. I came in on a Tuesday. It was empty. Perfect for dress shopping, I'd say. Maxine one of Windsors sales associates assisted me in finding the dress I'd would end up choosing. My experience was time efficient, and graciously assisted. My dress was also on sale! What a steel piece, thank you Maxine for your time, your patience, and your thoroughness. I appreciate you! read more

Crystal was a complete gem (no pun intended) -- I saw a hat on the display shelf that was approximately 11ft high and that was the only one. I wanted to hold the hat and try it on, Crystal gathered a step ladder and a reach tool and spent tons of energy reaching the hat to bring it down for me. This task was not easy, I told her nvm multiple times. However, Crystal was determined. Regardless if the hat was what I wanted, after her dedication, I had to purchase it!! Left Windsor that day with two new dresses, reuseable nipple covers and my hat!! Thanks again!! read more

I will NEVER NEVER EVER go back to the Mission Viejo mall location! Malorie is the most unprofessional individual to manage a store that I have ever encountered. Malories rude behavior, bad use of language, and her management skills in a given situation have gotten the company not just one less customer but three. I will never return to this location strictly because of how Malorie handles things. She should not only be released of a position that she is not qualified for, the hiring manager should also be questioned about her judge of character when it comes to the face of the store. I am utterly appalled at the situation. It was so bad and unprofessional I will go on to write a published article about the Mission Windsor experience. In the same day I visited 3 other Windsor's in different counties and got amazing customer service. The other stores even apologized for Malories behavior and actions (which was exposed on speaker phone) and went above and beyond to make sure my horrible experience was overpowered by great service. Send Mission Viejo employees back to training or how about hire employees who give a shit about how the company is perceived. Go to any other Windsor it's worth the drive to avoid this location trust me. P.S. If I could take the star back I would. read more

Beautiful clothes at low prices and friendly/efficient staff! Visit your local store today

The attendant was super helpful in helping me and my friend find cute dresses and outfits for our vacation. Really great at picking out styles, getting sizes, great service! The heels she recommended were awful though!!! They literally damaged our feet leaving cuts, blisters, bruises, and callouses (see pictures). My big toe feels like its broken and one of my friend's toes is still numb after 2 days. I understand some heels are uncomfortable but these were beyond painful, after just an hour of wearing them. I don't blame the attendant but Windsor should really consider the shoes they sell/promote. read more

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I have never shopped at Windsor before, but walking past today I saw a really cute "Red, Wine, and Beer" shirt that I really wanted. Entering the store, an employee said hello, and asked me a question that three times I couldnt hear / understand. She then asked me what brought me in, and I mentioned the tank top. I walked over, and couldnt find any more besides what was on the mannequin. I found her again and asked for her assistance. She started walking over there with me when another customer walked in. She asked the woman if she had a return, and the woman said yes. She said, "I will help you now", looked at me, and said she would be with me in a few minutes. She was helping me, walking me to a shirt I asked her about, and another customer walked in AFTER that, and she stopped helping me and went to the cash register and completely stopped helping me. Customer Service FAIL. I stood there for a second, then fully realized what happened, and left the store. I will not return to shop here, ever. read more

Went here the other day with my best friend. The staff and management was literally the friendliest I have ever experienced at any shop. The staff combed through the dresses to find ones for us in specific sizes and cuts and as soon as we were ready they led us to a private changing room. The staff members picked out a few cute dresses to try them on with us. Both my friend and I ended up with some awesome outfits to take home. Long story short, great clothes, wonderful staff, always a good time. read more

I had the best shopping experience on Saturday with Letecia and Klarissa! I only needed to exchange one item but left with much more since they found the cutest outfits for my body type and style. I usually don't have the time or energy to dig through a store and look for outfits but I didn't have to lift a finger here! The mall was quiet and I felt like I had two personal shoppers and fashionistas to help me find a new summer wardrobe. The store and dressing rooms were very clean. I saw the girls sanitize multiple areas frequently and steam clean. Normally I dread shopping and finding looks but they made it really fun and easy. Thanks ladies! read more

Cheap cheap cheeeeeeeeap dresses. Good lick trying to return anything. Just tried to return a dress and they couldn't give me the exact amount (???) so they had to put $3.00 on a store card. They could then cash out the card and give me $. Ok? This process took literally forevvvvvver because they didn't have cash in their drawers. They tried to give it to me in coins???? This is a shady way for a cheap dress store to make a couple bucks off every return if you ask me! read more

Came to the store to find something to wear for my birthday thats is coming up! Browsed and decided in 1 minute its not for me! But then Emily came around and she showed me all of the best stuff they have there and here i am 4 pairs of shoes purse and tons of jewelry later!!! Sooo sooo happy with all of my new stuff! Emily was amazing and all of the girls that work there were extremely helpful and very friendly. Recommend to everyone. And I will be back soon! Thank you ladies:) read more

I wish there was a way to leave no stars. My daughter had the best experience yesterday with a great sales associate whose name I do not have. She bought an outfit for her 21st Birthday. By mistake they left the sensor on which was a bit of issue to come back since she has a busy schedule. I went back to the store with her on her birthday to get the sensor taken off. We were barely greeted by Imani if thats what you want to call it. She said it happens all the time and was unaplogetic about it. She grabbed the top and shoved it in a bag while we looked around. I asked her if she had these pink shoes in a size 9, she had me look for the size and then came and grabbed it out of my hand. When we were checking out she was on the phone the entire time. Im astonished that someone like this has a sales job. I wont be back and I will tell everyone about my experience with this store. There are so many nice genuine people, Imani should not be an employee with Windsor. She should have a job where she has ZERO contact with the public. Thanks Imani for helping make my daughters birthday amazing!! NOT!! read more

Before I went into Windsor, I spent the whole day looking for the right dress for an event I was attending that next evening. After having no luck I decided to run into Windsor (on my way out) to see if I could find anything there. To my surprise, I ended up finding the PERFECT dress for my dinner event!!! A huge thank you to Caeley for literally picking my entire outfit! (Gown, earrings, and bracelet!) she was so warm and approachable. She greeted me with a big smile and had me in and out of the store in 15 minutes. Overall it was a great experience. Thank you Caeley for making my day brighter!! read more

Windsor - Women's Clothing Near Me - Mission Viejo, California

wow!! Maxine is truly the epitome of customer service!! I never had a better experience at Windsor! not only was she so helpful in finding the products I needed and whether or not certain items went with my dress, but she was smiling the whole time and show me nothing but warmth and kindness. Based on my experience alone, I can hardly say I would love to come back to this Windsor for not only so great products that's great representation of customer skills being displayed by Maxine! Thank you so much read more

I love this store!! They gave me no problem returning my dress when the one at Main Place Mall was of no help whatsoever! I called and spoke with Mallory on the phone and told her about the terrible experience I had at the Main Place Mall location. She was extremely apologetic and assured they would help me if I made the drive there. When I arrived, the associate Klarissa, already knew of the situation and helped me immediately while apologizing for the behavior of an associate at another store!! These women were amazingly helpful and went above and beyond to help me!! Thanks and I will be returning to this location for all my dress needs!! Thank you!!! read more

I Will never shop at this store ever again solely for the rude, unprofessional incompetence of Anecia (store manager) She is the absolute worse!!! I have been dealing with her for years now. I have already complained to corporate and the district manager about her in the past. The fact that she is still there and representing this retail chain is beyond me. She has zero business in any position of customer service. I am a long time loyal customer of Windsor and spend a lot of money both online and in store. Although I live very close to this location I try to avoid it at all cost as this manager makes me cringe whenever I go in and she is working. I much prefer driving to the Irvine Spectrum location where the employees actually value their customers and are professional and helpful. Tonight I once again had the unfortunate experience of dealing with this same miserable manager. I was returning a 30.00 dollar dress with receipt and tags attached. I was well within my 30 days from ship date to return my online item, however once again she decided to intentionally NOT do my return even though I showed her what the return policy stated online. When I walked up to the counter to attempt to make my return there was no "hello" "May I help you"? No customer greeting whatsoever. Just a very rude aggressive "Do you have the card this was purchased on? I said yes and she looked at receipt and proceeded to argue I was passed the date. I asked her to contact customer service as that is not what the return policy stated and she told me to step aside so she can help the next person. What kind of customer service is that. Telling a customer to step to the side to help someone else behind me when I was there first and she had NOT yet helped me. I was so upset I told her I couldn't believe that she was still there and my dissatisfaction with her continuous lack of customer service and she told me then "I don't need to shop here then" She was so quick to dismiss my complaints/concerns and her response was to just tell a customer "NOT TO GIVE BUSINESS TO THIS STORE ANYMORE" Well that is exactly what I am going to do. While this store continues to employ such a vile person I will gladly take my business elsewhere. read more

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I went to Windsor for the first time on 12/01/17 and I had a really great experience! I needed a ball dress (I admit, a bit last minute) and the two sales associates (Anecia and Samantha) who helped me around the store were awesome! They were very attentive and helpful! Anecia helped me pick out jewelry and accessories to go with my dress :) they both had great customer service and I hope they'll be recognized by their management for doing such a great job! Anytime I need a formal gown I will definitely come to Windsor :D read more

Windsor - Beautiful dress for a reasonable price! - Women's Clothing Near Me - Mission Viejo, California

I always come here and I always find what I need for formal events like graduation or weddings. The workers are always so helpful and kind, especially the store manager Nicci! She always helps us with anything we need from finding a specific dress and shoes to fashion advice. She helped me order a dress online and even helped me pick out earrings and shoes to make it a full look! :) read more

Randomly stopped by here while shopping at the mall because I saw a skirt on display that I was so desperately looking for all day. Happened to go in looking for a skirt and found a couple that were super cute, and great pricing! I wandered around a little more and came across a black bootie on display, the perfect shoe that I had also been searching for all day. I asked the sales associate Mia if there were any in other sizes. Turns out the shoe on display was a size 9 and it was the last pair in that size. Only issue was, the second shoe was missing. Mia searched all over the back and front and was able to find the other shoe to complete the perfect pair I had been looking for! She was extremely kind, professional and went above and beyond to help me find what I was looking for. This was my first time ever shopping at Windsor and I will definitely be back because of what a great experience I had. Thank you Mia!!! read more

Imani was the sweetest person ever there. When my daughter needed help picking out what prom jewelry she needed, Imani stepped right up to the plate and proceeded to take the time and help us. Will definitely come back read more

If I could give this store a negative rate I would. I've honestly always loved coming here to buy my dresses , but today I had the worst experience. I went to go return 2 things that I haven't worn (keep in mind my wedding is on Friday and I haven't even touched anything) so I have an item with a tag , which I took off but who doesn't do that? It's brand new and not worn and the employee tells me for sanitary reasons she can't give me my money and once you buy it no returning LIKE OK NEXT TIME LEAVE A FREAKING SIGN SO CUSTOMERS ARE AWARE AND WONT LOOK DUMB AT THE REGISTER. Because I didn't even wear it and I was just trying to exchange it to look good in my dress?? Never am I coming back again!! read more

I am in awe. I have been struggling shopping online and I'm person previously shopping here. I even went to another Windsor a couple days before and couldn't find ANYTHING I liked. I came to this Windsor and had the same experience so I was about to walk out until EMILY came up to me and asked what event i am going too and what kind of style I am looking for. She was so helpful, she walked around and picked different stuff I didn't even think to take off the hanger. She took me to the dressing room and I tried on a few different stuff and styles I've never worn before and found the cutest outfit for tonight! I thank Emily so much and this Windsor store is honestly lucky to have her on their team. You can tell she enjoys her position and has fun with it knowing she's helping other women find their right outfit for their occasion. Next event I need to go too I am visiting this on and asking for Emily to help me decide. No pressure with her and she even went out to pick different shirts throughout the time I was in the dressing room! She even was helping other girls near me and helped at least 4 other girls picked the right outfit. Emily, thank you!! read more