First time going to any boot barn location and i had a great experience! Jacob was so attentive to…read morewhat i was looking for! He was super nice and made the visit much more enjoyable! Bought some boots with him and it was such a smooth process, i will be returning to buy a second pair! Thanks Jacob! Great prices for good quality boots by the way!

Just a really cool store, that has great boots, and western wear everything!…read more The prices are very good, with very nice people working at the store. My friend picked out a pair of boots, & plans on returning here, purchasing on Friday. They are $200 and we've been shopping at several places. And this store has the real deal. These Two Toned cowboy boots, are his chosen favorite future pair. Quick note : Our friend is from Tennessee, and grew up in boots. So apparently will be returning back at the end of the week when he gets his paycheck. Hopefully, Perhaps by then they'll be a sale.

I absolutely love this store for saving me in a bind! I had purchased a very nice designer dress…read morebut failed to try it on with my heels and as I did today which is the same day of wedding it's too long! Luckily it's a simple razor cut so I reached out to Carlos who is a manager in alterations and he said sure come over! I did, they got me in and out in 20 minutes! Thank you so much to him, his team and store!

Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.

Make sure to always get a gift receipt if buying for someone because even if you lose it they will…read morenot help you even with a store credit ! They are unapologetically " no exceptions" even with tags attached etc! However, This is posted on their site: Hollister https://www.hollisterco.com Return / Exchange Policy Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item

I always stop by Hollister when I'm at the mall. Their clothes are more for the younger generation…read morebut occasionally I find some really cute dresses that I can wear, especially the summer dresses. All their associates are always nice and very polite. Service is also very good. The associates are super efficient. I never had to wait long to be helped, even on any transactions.

I went in today to buy a couple new pairs of scrubs, and was helped by a wonderful young woman…read morenamed Tia. I wanted to give her a shoutout because she was so helpful and knowledgeable. The selection is awesome. This place is definitely my go-to for all my scrubs needs,

Great selection of scrubs and other medical accessories. The employee working was so helpful and…read morehonest. I purchased the suggested pair of scrubs and I'm very happy about the decision.

We come to this location whenever my husband needs nice jackets, sports coats, or business attire…read more This weekend we specifically came in to shop for sports coats for upcoming business trips, and we actually ended up purchasing even more because of the great deals available. The main reason we continue coming back to this store is because of Chris. He previously helped my husband and my dad with suits for our son's wedding, and ever since then we always look for him when we visit. My husband is 6'7", so finding the right sizes and fit can be difficult, but Chris is always incredibly helpful, creative, patient, and friendly. He truly provides outstanding customer service. During this visit, while I was walking around the store, I overheard two employees talking about Chris and saying he needed to stay at the register instead of helping customers on the floor. Honestly, that was disappointing to hear because Chris is the one employee who is approachable and genuinely engaged with customers. The rest of the staff often seem inexperienced, unwelcoming, or simply fail to acknowledge customers altogether. We also learned there have been some organizational changes requiring employees to remain behind the registers. With all due respect, employees like Chris should not be restricted from helping customers on the sales floor. He is the reason loyal customers like us continue returning to this location. Otherwise, we would honestly drive to the Inland Empire location just to work with Hamid again, whom we also miss at the Mission Viejo store. While we were checking out, two additional customers were standing there waiting for quite some time without assistance or even acknowledgment. One customer repeatedly asked for help just to complete payment. Honestly, I would have walked out. A simple greeting, acknowledgment, or smile goes a very long way, even during busy times. My feedback would be: * Allow strong customer service employees like Chris to continue helping regular customers on the floor. * Provide additional customer service training to employees. * Encourage staff to be more approachable, friendly, and attentive to customers. Most importantly, we will continue to give high praise to Chris. He represents what great customer service should look like, and quite frankly, some of the staff could learn from him. He would make an excellent manager.

I came in today to purchase a shirt for an upcoming event, but unfortunately, the experience was…read morevery disappointing. The staff member was rude and dismissive when assisting me. He recommended a shirt that I specifically told him would not work for me, and when I asked to try on the shirt I wanted, he would not allow me to do so. I ended up taking the shirt he recommended, but when I got home, my suspicion was confirmed that it would not work. Now I have to return it and purchase a shirt somewhere else, simply because I was not allowed to try on and purchase the one I originally wanted.

They are the best! Great selection and fantastic quality. It's by far the best retro Hawaiian…read moreinspired collection I've ever seen. Made locally by a local which is always cool. The owner spent so much time helping me pick out the right looks and hunting down themes I wanted to go for. Go here!

As of this writing, I have seven High Seas shirts. I invariably get compliments when I wear them…read more Last week, I wore my Exotic Birds shirt to lunch at Fishouse, a popular Santa Barbara, CA, restaurant. A woman at a nearby table offered to buy the shirt off my back to give to her husband. I could have gotten a lot of money for that shirt, but I didn't have another to cover my chest!

Cole Haan is one of my favorite stores at The Outlets in San Clemente…read more I like their work shoes and boots. They are stylish and cute. They also carry really nice coats, handbags, and backpacks. Customer service is awesome, and the workers are friendly. They help locate sizes for you.

Store clerk here was rude and condescending. I came in asking for a specific type of shoe to which…read moreshe told me that those are "way too expensive" and would not be at the this outlet store. While I was on the phone looking at their selection, she went out of her way to comment on how I was handling her box using terms like "buddy" and "what are you doing Buddy? Don't rip my box". When I confronted her she told me she was "joking." Extremely unprofessional.

Great service thank you Donna! I had no issues here it was really easy and good to goread more

Came in for my son's first prom to rent a tux. I called to try to make an appt. They denied that…read morethey took appts. Informed to just come in. Well, we can in on a Sunday afternoon and there were plenty of people waiting. We scanned the QR code at the front to check in. Good news is, they text you when it's almost your turn so we got to go check out Nordstrom Rack. 30 min later, it was our turn. Donna helped us get my son what he wanted. I found the service to be excellent. She showed us options, explained what we had questions on. We got a rental tux, bow tie, shoes, dress shirt and a pocket square. With the schools 25% off coupon it came out to $200. Steep but I know that it will be exactly fitted as she measured very extensively. We came in Sunday to his event the following Sat. The tux will be ready on Thursday after 4pm and drop off by end of day Sunday, day after event. Talking to the staff there I learned they don't do appts for prom because of the steep discount, they make more money on the weddings. They make appts for weddings. Makes sense from a business standpoint but... shouldn't the experience be impeccable so these young men know where to get their lifelong suits/tuxs at?