This is our go to spot when we are in town…read more The store is great. There's always a game on television. A huge selection of uniforms. Tons of shoes. And dozen of goalie gloves. Plus they have training equipment, bottles, tape. Just about anything you need on or off the field. Staff is always helpful. They will answer equipment questions and point you in the right direction should you need anything. The price is a bit expensive. But that's because the items are quality. Pro cleats. Game jerseys. Etc. But you can still find a odd Jersey or two in the discount section. But you know whatever you buy will last. I highly recommend paying them a visit if you're in the area!

We are required to order soccer kits by our soccer club every other year. I emailed about…read moreexchanging an adult shirt and never heard back, so sent another email a week and a half later. Finally I called after over 2 weeks, which was pointless because no one answers, just a robot. So, my only option was chatting. I needed to exchange an adult club shirt for another size. It was not part of my daughter's soccer kit, no specific number. Just an adult shirt for my husband that ended up being huge in the size he normally wears. The person on the chat said it's part of the kit and they won't exchange it. Well, they should put somewhere in bold capital letters that ANYTHING that is ordered is considered the "kit" and not just what is in the actual required kit. It was expensive and now I'm stuck with it. I will NEVER order anything that isn't in the required kit. And the chat person was rude about it. Poor customer service - no response, no one to speak to, rude people on chat. And the kits don't even look good on female soccer players. It's like they were all designed for boys in mind.

This is about Corporate "Customer Service" nothing to do with the store, as my experience there has…read morebeen good so far. I had accidentally pushed the instant credit button on my return online and I thought it was for an instant credit back on my AE credit card, unfortunately it was for a store credit. I was within my 30 day time period and emailed "customer service" only to be told there was nothing they could do. Well that was not an answer I was going to be ok with. Upon many emails and one long phone call later, I have now been issued a full refund back to my original payment on my AE credit Card and they have "devalued" the store credit. Something I knew they could do BUT they just didn't want to. This is a lesson is persistence HOWEVER not one that I wanted or needed. This is why I'm keeping the stars low at a 3, however am being generous as they did finally come through with a refund instead of forcing me into a store credit. Buyer be ware online! Shannon

I was looking for some soft PJs and decided to check out American Eagle. I wasn't sure if they kept…read morePJs at all but decided to check out the store. As soon as I walked in, someone helped me out. To my surprise they have a nice variety of soft PJs with a variety of patterns and colors. I decided to get a snoopy themed PJ set. I must say the quality of the clothing was awesome. Despite washing the PJs a bunch of times, the quality is retained. I went back and bought 2 more sets and a few tops. All in all, American Eagle has a great collection. The quality of the material is top notch! They have several branches. If you are looking for good quality clothing, definitely check out American Eagle!

Had an awesome experience at 5.11 Tactical. The store was well stocked and easy to browse, and the…read moreoverall vibe was great. Angelo Astorga and Theo Lord were both fantastic to work with. Super knowledgeable, friendly, and genuinely helpful throughout the visit. My son and I really enjoyed our time there and felt taken care of from the moment we walked in. We left with exactly what we needed and will absolutely be coming back.

Ted's the man. Came in very close to closing (my bad I know) but instead of being perturbed, Ted…read morewas super helpful and cheerful. 10/10 ontop of a 'no bs' brand.

I came here to shop before my Alaska trip. As a AAA member, we received an invite-only access for…read morethe month of May. This store is huge. We purchased winter jackets, hiking pants, sweaters, and hiking boots. Thank you to Elliot and "J" for being so kind and helpful. Jasmin at the front desk was welcoming. Free parking lot.

I'm surprised I haven't reviewed this business in the past because I've been coming for years. I…read morefirst discovered the Columbia store when I lived in Northern California and I had friends who would get/share passes regularly. When I first moved to San Diego, I would go to the Prana sample sales at this location. There were great deals to be had. I was sad when they ended and Columbia took over prana, but happy that I could go to the Columbia employee store again. Over the years, I've gotten some fantastic deals on winter wear. In San Diego, you'd think you wouldn't need it, but I get cold easily, and I do travel to colder climates regularly. I've purchased shoes, gifts, jackets, gloves, socks, and other items. I'm sure I'm forgetting. Everything holds up very well. On my last visit, I had a pass from AAA who was holding an event for members. Everything was an additional 20% off except sale items. I purchased a few things and on my way out met with the AAA sales people. If you keep your eye open, you can see passes come up somewhat regularly. Some sales are better than others as sometimes there's not a big discount and sometimes there is. I've been happy with all my purchases and will continue to shop here as long as I can get passes.

Jason in the footwear department at REI Carlsbad was outstanding. He spent nearly two hours with us…read moreand was incredibly patient, kind, and knowledgeable. He took the time to answer all of our questions, explain the differences between shoes, and never made us feel rushed or pressured. Even though we didn't buy shoes that day, the excellent service is exactly why we'll be back. REI is fortunate to have Jason on their team!

Save yourself some hassle and go to the San Diego REI for ski service…read more I dropped off my skis for a hot wax because 50% off for members. Wanted to add a safety check for skis and boots going into new season. Filled out all paperwork, passed inspection and paid for both upfront. When I came to pickup nearly a week later, and past the date I was told they would be complete, there was an issue that the heel plate was worn down just over the allowable threshold. REI will not make adjustments or anything to skis/bindings. I was told I got a voicemail, but I never received a call. Pulled up my cell phone record on the spot. Worst of it all, they did not even do the wax. So my skis just sat at this location for a week, with my money, and then I picked them up and got my money back and nothing but wasted time.

Great location. It's usually my go-to when I need a quick outfit for an event or occasion since Sun…read moreDiego carries all the brands I love. I went in to find a dress for Easter on Saturday. I was stressed and had little time to find something to wear since I had a busy day ahead and this was my last chance to find something. Charlie and Shane were so kind to help me find a dress while hyping me up and giving exceptional customer service. Great customer service at retail stores is hard to come by nowadays and this Sun Diego location never disappoints!

This place has such cute clothing and bathing suits. They also have a nice selection of boards. We…read moregot quite a few bracelet/hair tie collections. The employees are super chill and nice.

EXCELLENT CUSTOMER SERVICE!! Olivia has the friendliest and most helpful customer service talents…read more Polite and service with a smile......she needs to train other Banana Republic teammates (hello Ontario Mills sucky team, I'm talking to you) on how to provide the proper, awesome customer service!! Olivia needs a raise!! :) I wasn't planning on shopping that day but I found a nice summer blouse on sale and so did my sister; then I went to pay and met Olivia at the register. She chatted with me politely and told me about the great blouse I chose, then continued to show me other pieces that were on sale which had the same "style" -- needless to say, with Olivia's help, I walked out with 5 blouses for me&sis, 2button down shirts for my uncle, 2blazers that I can pair with the one linen pants that I didn't know I needed. ;) talk about upselling! LOL! Olivia was great. She was friendly and didn't pressure me to buy. She just walked around the store with us and pointed out all the great sale items that suited my own outfit. 10 new summer pieces and all on sale! What an awesome buy!! I love shopping BR; but Olivia was the star and she just made the shopping experience so fun for me and my family. :) see you again soon!

The worst and rudest customer service! Bought some items online and went to return them in store 2…read moredays after receiving them. And the cashier was extremely rude and unprofessional. I would never recommend them

First 5 wetsuits on the rack (odd sizes) were clearly marked $199. Everything else was $399. I took…read moreit to checkout and they flat out refused to honor the $199 price. I even mentioned California pricing law about posted tags and they still wouldn't do anything about it. Left without buying anything. Felt shady based on how it was set up.

My favorite clothing store in the Carlsbad Outlets! Such a great selection of swimsuits, clothing…read moreand board shorts. Clean and well organized store, friendly employees and all around great atmosphere to shop!