1. Custom Embroidery & Print

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Escondido, CA

Custom Embroidery & Print

5.0 (1 review)
Closed • 11:00 am - 7:00 pm

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2 years ago

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LIDS

LIDS

(29 reviews)

$$

Let's be honest--I usually only find myself on the third floor of this mall for one thing: the food…read morecourt. After deciding to walk off some calories, we ended up inside Lids. Who knew hat shopping could be so gratifying? They boast a broad assortment of styles, including fitteds, flexfits, snapbacks, and strapbacks. Between the floor-to-ceiling displays of hats and their ability to personalize your headwear with embroidered patches and/or custom text, you're bound to find one you fancy! They also have blanks for any creative visionaries who may prefer to design their own hat from scratch. I've window shopped at Lids a handful of times, but this was my first time making a purchase. We had the pleasure of meeting Andre, who truly gave us an ideal consumer experience! He was knowledgeable, accommodating, and engaging. Once we finalized our selections, Andre let us know that our embroideries would be completed in 30 min; we came back in 20 and our two hats were already waiting for us at the register. A delightful experience overall--my true rating is a 4.5/5 (rounded down to 4), only because their glow-in-the-dark thread came at an additional cost, but the glow itself is rather unnoticeable and almost nonexistent. Nonetheless, it certainly seems as if I have a new (and healthier) reason to visit the third floor of this mall now!

If I could give 0 stars I would. This place sucks. I went in the day before Father's Day to get…read moremy husband a hat. The girl working there was trash talking her Dad at full volume to another employee across the store... Tacky. My husband tried on the hat, it was too big, so I put it back in the bag with the receipt to exchange it. When I went back a couple weeks later, I waited AN HOUR past their posted opening time. No one ever came! I went back today to exchange the hat for a smaller size. He refused to exchange it because it had "a smudge" on it and "dog hair"............ DOG HAIR!!!!! I'm pissed. I will never shop here again. I have attached pictures. See if you can find the smudge.

Custom Embroidery

Custom Embroidery

(111 reviews)

$$

I'm very happy with this business and would gladly tell other people to come here if I knew they…read morewere looking for an embroidery shop. The initial quote was almost instant, and the owner of the shop was texting. me back-and-forth with easy clear communication on the work to do and the timeline for delivery. I was in and out in 24 hours and the entire experience was painless and pleasant.

I have a custom women's Padres baseball jersey. I'm a breast cancer survivor and this jersey…read morecomemorates my fight. I've got some really cool players signatures on it, but have avoided the back because I wanted to get two large Pink Ribbons on the back of the jersey. The measurement was 4" of the embroidery work and I was told that I needed to pay a setup fee, which I was willing to pay. It took me a few weeks to get my jersey back to the store, but when I did, I was told that someone had already paid the setup fee and that I didn't need to pay that after all. What they didn't tell me was that it would not be the size I wanted. In fact, it wasn't even half the size!!! Then I was told that it would take a week to 10 days to complete it. It took well over a month. Then I was asked about placement of the ribbons. I told them in the center. They were not centered and toward the top. I was also told that I would be texted when the jersey was done. But all communications were done via email only which further delayed the work because I get over 200 emails a day and literally had to search for the communications. They said that they could redo the work, but that I would have to pay the setup fee. And likely wait another 6 weeks for my jersey? No thanks. Now I need to find another embroidery company to see if they can fix this. This has been a horrible experience for me.

Custom Embroidery & Print - screen_printing_tshirt_printing - Updated October 2026

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