"Whenever we have something reported Stolen to us we immediately get the police involved" writes Steve Fontaine, head of Liberty Movers in an email to me. Run don't walk from this company. Steve did admit an employee stole a valuable antique rug during my move, and the Crew Chief had been in touch with the crew member who took it, but the company then refused to make any gesture of restitution to me perhaps because the rug was supposed to be donated to Restore. The company knew the rug had been taken and by whom, and then forced a police investigation. "Maybe the person who took it didn't think it mattered" Steve said. I had used Liberty years ago. They are no longer honest or trustworthy. Perhaps all moving companies have thieves in their employ, but reputable companies would take responsibility for working with a customer. Liberty knew exactly who took this item and when, then refused any responsibility. I worked for six months to settle this amicably and avoid this review. Do Not Trust this company with ANYTHING you value. Katie Keene read more

Liberty Movers did a great job with our small local (in-state) move. Everything went very smoothly, from scheduling with Patty, to the move day itself with Rob, Paul, and Danny. They were professional, efficient, and careful with the items that were moved. Would 100% recommend to anyone looking for an in-state/local moving company! read more

Fabulous movers!! Kind, considerate, careful and extremely hard working. I guarantee you will be very happy with them!!

Highly recommend! Liberty Movers' team was fast, friendly, careful and professional. The guys went went above and beyond wrapping fragile items and blanket wrapping all my furniture for the truck ride. I was very happy with them. I will definitly be using them for my next move. read more

I used liberty movers and they claimed they are part of liberty moving company of NJ and owner name is Adam, local sales rep is Derrick. please stay away from them. They are actually broker and not part of the company. I made the move a year ago. I sent them all detailed information including pictures but when they came they charged me extra $1000 stating my sofa is bigger then they thought. I clearly told them it was 89 inch sofa not a love seat. They also charged for packing materials another $450 which I was not told ahead of time. Anyway I had no option so paid them upfront and waited for delivery. Two young people came to deliver the furnitures at late in evening. I found they lost the transmitter for my leather sofa recliner so it became completely useless. They broke the leg of my expensive antique chest of drawers. They lost the stand for my jewelry mirror stand. I called them requesting to look for the lost items and help fixing the chest of drawers. They showed no sign of help and told me to call the insurance which is Anthem Blue Cross. After months of back and forth finally I was notified my claim is complete and they mailed me a letter. I never received that. Since then I contacted the insurance company and the owner Adam and Derrick who sold me the project so many times but no one ever did anything about it. so please stay away from them unless you want your valuables to be destroyed like mine. read more

Just returned from deployment and looking for movers. Called here and the person answering the phone was a condescending jerk. Will avoid and will recommend to my firefighter and military friends they avoid this company. Receptionist was impatient, continually corrected me on what I needed to move and when I said I was all set she said "Good" and slammed her phone down. read more

From Patty the receptionist to our two movers, Eric and "T", we had a great experience with Liberty. Both guys treated all of the items with care and packed the storage unit maximizing the space to the fullest. They explained any potential hazards with fragile items such as pictures that weren't boxed(but we had shrink-wrapped together) to give us the option of transporting those ourselves. It should be noted that we did all of the packing, shrink-wrapping and organizing of the items we needed moved so we made the job as easy as possible to keep within the 3 hour minimum cost(weekday vs. weekend rate- much cheaper). Not doing this would have added at least 5-6 hours to the job. As it was, it only took Eric and "T" an hour and a half to move about 3 rooms of furniture/stuff(including a box spring/mattress, elliptical machine, computer desk, bureau, hutch, several bins full of heavy books, some fragile items in bins and boxes/bins full of assorted stuff. This included the move out of a second floor apartment to a storage unit about a 15 minute drive away. I'm not sure how this could have gone any more smoothly than it did. I researched a few other local companies for price comparison and Liberty came in under most. I would definitely use them again. read more

Excellent, professional service for our inter-state move from Massachusetts to the east end of Long Island. Paul's estimate of weight, labor and travel expenses was very accurate. There were no surprise charges at the end of the move. The crews were very efficient and courteous crew and the team leader, Jamie, communicated every aspect of the move with us. The move-out of 8,000 lbs of belongings from our 3rd-floor walk-up went very smoothly. The crew was careful and quick and they truly showed us the meaning of "TEAM WORK." All furniture was wrapped and/or shrink-wrapped to avoid damage. The move-in the next morning went just as planned -- Jamie estimated four hours to complete, and he was accurate almost to the minute. Best of all, our precious Stickley bedroom set arrived without a scratch!! read more

My boyfriend used Liberty Movers for our move in together. He needed to store his furniture for 2 months until our closing date at the new place. He had a lot of boxes and items. Pack up went fine. Move in was chaotic. Each item was numbered but nobody kept track. He had valuable times taken, who knows when, but they did not make it to our new place. Kitchen knives, valuable knives along with sentimental ones from a butcher father that had passed away. As far as any insurance to replace the times?? Yes, it's an insured move. Basically you are insured for $6 A BOX. Doesn't matter what is in the box. Repeated calls go us nowhere. Still we realize things are missing when we need a particular item. Don't use them. Not trustworthy at all. read more

Such a VERY bad experience with Liberty/Bekins Movers from Dudley to Texas. Very Poorly organized !!! Came 4 hours early on the day of pickup, despite knowing we were not ready. At 830A that morning when they called to say would arrive in 30 min, we told drivers we received call day before they would arrive after 1p and that we needed that time to tie up our loose ends to ensure a well coordinated move for us. Despite the day before telling us after 1P, (and never mentioning the possibility of being early), the day of move they strongly told us we had no other option. Consequently, we had to finish what we had planned to do in that 4hours while they were already moving out stuff, quite a chaotic, unorganized, scurrying about rush to our dismay. We were unable to monitor and supervise what they were doing because we still were packing what we were supposed to have had 4 more hours to pack. In hindsight, I am feeling strongly that THIS may have been their plan. Many items that they packed because they came early and we ourselves hadn't gotten to them yet, were not "gently" packed and they separated items such as leaf blowers from it's bag(bag now missing), water vac from it's hose, (hose now missing), brackets to put together computer stand (brackets now missing) and oh so many, many other items we cannot use because they separated parts. It was our plan to tie together but they were in such a rush pushing us along, they just took them as they were, without allowing us to secure them, not did they bother to do so. If we had been given the promised time, these items would not have been separated and now of no use us. Here's hoping they pay to replace or they find in warehouse where they originally stored our stuff for a week or on the truck that transported stuff to TX., without having to seek litigation, in addition to all this anguish they caused. One worker just carelessly threw things into a top drawer of a bureau in my presence, without disregard for its safety or my feelings, impatient I wasn't moving quickly enough for him. Then these Liberty Movers only put all our furniture and belongings into a storage warehouse, holding onto it for a week before even beginning it on its journey from MA to TX. So couldn't they have given us those 4 HOURS THEY HAD SCHEDULED TO GIVE US ???WE HAD TOLD THEM WE REALLY NEEDED IT AND WOULD MAKE THINGS GO MORE SMOOTHLY FOR US. THEIR REPLY AND I QUOTE "ABSOLUTELY NOT. YOU HAVE NOT OTHER OPTION." AND THE REAL CONSUMER RELATIONS SHOCKER HERE IS WHEN THEY WERE LEAVING EARLY AFTERNOON, WORKER TOLD ME THEY HAD NO ONE ELSE AFTER US TO SERVICE‼ SO IT WASN'T AS THOUGH THEY WERE ON A TIGHT SCHEDULE. ABSOLUTELY NO WILLINGNESS TO WORK WITH THE CUSTOMER.THEIR MOTTO SEEMS TO BE: TAKE THEIR MONEY BUT DON'T WORK WITH THEM. SO FUTURE CONSUMERS, BEWARE‼ I had to mail boxes to TX of items that they never took that day as was planned because they ran out quicker than I could do room checks! So now even a GREATER EXPENSE ‼ Their coming early only to store our stuff in their own warehouse for a week, required us to stay in a motel in MA 2 additional nights b4 our home closed in Dudley,(couldn't give us more time in our home until closing since furniture not going anywhere anyway??? THEY SHOW NO WILLINGNESS WHATSOEVER TO EORK WITH THE CUSTOMER TO HELP MAKE A SMOOTHER TRANSITION‼) and it then required us to stay in a Texas hotel 7 nights awaiting it to reach TX because they couldn't find anyone to bring it. So why the frantic rush to push us out in such a chaotic, frenzied, items' destroying fashion? AGAIN, NO CONSIDERATION WHATSOEVER FOR THE CUSTOMER‼‼ In Addition to their very poor planning for picking up and sending off our furniture, we have been discovering on an ongoing basis, to our dismay, that ITEMS are missing, some that were significant attachments to important equipment and furniture as well as filled totes. They were lost either in the warehouse where they were stored for a week or the items got lost on truck coming to TX which was moving 2 other families. VERY POOR ORGANIZATION , NOT CONSIDERATE OF ITS CUSTOMERS, THE OUT OF STATE BEKINS MOVERS BLAMING THE MA LIBERTY MOVERS ETC.(we had been promised they coordinate well that was not evident! ) I would NEVER RECOMMEND LIBERTY/ BEKINS TO ANYONE MOVING ACROSS NUMEROUS STATES. THEY DON'T HAVE THE ORGANIZATION NOR THE CARING ATTITUDE TO MAKE IT GO SMOOTHLY FOR THE CUSTOMER. WILL BE CALLING THEM TO REPORT THE Missing ITEMS. WILL LET YOU KNOW HOW THEY RESPOND! Hopefully they may right some of their wrongs! When/IF THEY DO, I WILL CERTAINLY GIVE THEM CREDIT FOR DOING SO IN THIS FORUM AS THAT'S THE RIGHT THING TO DO!! Wrongsto correct: 1)Locate+return our missing items 2) Pay the mailing fee for items thatwere missed. 3)an Apology for not attempting to stick to the scheduled time+Curtresponse +not taking care to better pack for transport the items they didn't give us the scheduled time to pack read more

Most importantly I want to say to the men who did the move thank you for a great job and I appreciate your hard work!! I have no issue with this part of the business... My problem is I was sent a quote with no really valuable information on it other than the day of the move and from what address to what address. When I questioned the secretary about pricing she basically gave me an estimate for 4 hours, a truck and 3 men for about $500. The day of the move only 2 men showed up and as I mentioned before they worked very hard! Even though I had previously mentioned to her that I had a gazillion boxes, 2 bedrooms, living room and washer and dryer...(in our initial conversation she said she was sending 3 men) it took them a lot longer to do the move and at the end it cost me $382.00 dollars more! Of course I was never told that each additional hours would cost me $126!! Her response was I should have asked...she kept implying that I had way much stuff from what I had told her over the phone..so it wasn't their fault...that I should have been more specific. I feel their contracts should be more specific and detailed with their quotes regarding their services and fees. Moving is stressful enough never mind having to dish out unexpected costs....Super frustrated!! read more

The guys from Liberty worked their buts off moving us yesturday! They took great care in protecting our furniture and personal items. Very professional. Thank you, Adam, Mike and Joe. You guys rocked! - Danielle and Mel read more

Do not use this company for interstate. My quote went up $2,000 more stating it weighed more . I did not witness weighing and driver had other contract already with items oon truck. I was sold insurance and took the $250 deductible which cost more. Wheaton/Bekins driver very rude arguing with me all the time trying to buy stuff. Paul from Liberty was decent to work with but that is as far as it goes. Gave me a 4 day delivery timeframe to be confirmed at my home at pick up. driver told me to my face that he could NOT deliver the first day and I agreed as I had to leave to catch plane..took over 10 hours for them to pack as driver came late... sent many emails to confirm next day on schedule for delivery as I was in hotel by myself (elderly) ..had to take taxi to unit but could not stand there hours while they unloaded. Stuffed most into one unit while I had 3 units ...many scratched, dented , items missing legs which are now useless....missing antiques. Now they decline ALL liability saying not covered to storage unit. Why did they sell me insurance? Stated I needed to tell driver at time about all items. How would I know what was missing until unit opened and reviewed. .I was suppose to view all over 200 boxes and jammed items before driver left. He had me sign pages of papers which could not have been read....very poor copies! Next day we went through and saw damaged and missing items. Paul was the only signature I had on my contract and he states not liable as Bekins is with whom contract is with. Many items dismantled and this company did not put parts with items nor reassemble anything, I have units with only one leg... three missing oh but NOT their fault. Expensive car ramps and other items we saw put on truck but NEVER came off at unit...but not them?? One helper in FL said he was an illegal that came over the wall...nothing to joke about. Even the unit owner asked where did I get these rude people. Worst company I have ever used for anything and it cost me over 10K. Liberty resolved themselves from all and so did Bekiins....in my opinion do NOT use them....very poor customer service . read more