I went here for a birthday party for my cousin. With that said there were probably at least 60 people in attendance. We had a private room for a party that started at 5pm. The 2 servers promptly came out to take our orders. Our server was Anuar. He began taking orders. When it was my turn I asked if he was ready for me and he said "I've been ready. I'm waiting for you." The delivery of this gave the air of being borderline rude, but I dismissed it and placed my order. I ordered the cream of crab soup and the mediterranean salad. As for the drink I just wanted water no ice with lemon and lime. He bought out some for the table which was where his hospitality stopped. While I was waiting for my food I was moving around taking pics of the Guest and birthday girl. When I return to the table, everyone had their appetizers but me. Also, one of the guest had knocked over the drink, and the glass broke. They used my place setting to wipe up the water and collect the broken pieces of glass. I was standing Anuar and noticed he had my glass of water with lime and lemon and told him that that was my water. Told me in a not so nice tongue that he had been told there was a glass broken and he collected my water glass just in case, and he fell into the water. I told him oh I didn't realize thanks. His response was a roll of eyes. I I also told him that I didn't get my cream of crab soup and perhaps they forgot me because I wasn't seated when they walked the apps out. Again, he rudely told me that he was getting it. When the soup came out I asked him if they had any Old Bay. he said yes, but again it was with an attitude as if I was putting him out. He bought the Old Bay out, and placed it in front of me as if to say "Here!". I tasted the soup and it was cold and thick. At this point I didn't want to ask him to reheat it because everything I asked him prior was meant with either a rude comment, a roll of the eyes or a huff and puff. His last little outburst I had to ask my family have I said or done anything that warranted this behavior. I realize sometimes we may not realize how we come off to others. My family is quick to put you in check if you are doing something out of the way. They all said no that it was him. My cousin also asked if they had any bread and he said no when we asked the other server she said yes and we could order some if we like. The question is why couldn't he have done the same thing. The soup was also not served with crackers which it should have been. When my salad came I didn't realize that the feta was actually the dressing. The Mediterranean salad comes with a thick creamy feta dressing that is really not ample for the whole salad so the salad was kind of dry. Both my cousin and I ordered the salad and we asked if we could have additional dressing on the side. she asked for balsamic and I asked for the lemon vinaigrette. He bought out the dressing, gave her two balsamic and me one lemon vinaigrette. He was clearly being petty because why I did not have two dressings as well for that huge salad? It got to the point where I had to say something because I wasn't putting up with any more of his foolishness. The manager or somebody must've gotten to him because he stopped waiting on our table and started serving other tables. I noticed that he was much more cordial to his other guest. Before I left, I asked him privately where did the Customer server relationship breakdown? I realize that servers are human and perhaps he was just having a bad day. I told him What my perception of his service was and his response was when everybody is yelling orders what do you expect and he denied being rude and he's sorry I felt that way. I told not only did I not yell at him. No one at our table was yelling. Again, even in trying to have an adult conversation with him he was sassy (as my grandmother would say). I realize that there was no having him realize or own his part in this interaction and left him and told him to be blessed.
On the upside,the other server, Bilspy was excellent! Even when Anuar was acting a fool, she was still trying to work her tables and ours as well. Ultimately, she ended up taking over for him. She was really hustling and doing everything she could do to make things right and please all the guest . I really appreciate her and the young man that was helping her serve the meals.
Although, I didn't care for the cream of crab soup. I actually enjoy the Mediterranean salad once I was able to get additional dressing and mix everything together. The flavors went together nicely. There were falafel's, roasted beets, pickled onions, quinoa rice (that I believe, had turmeric in it), hummus, cucumbers, spring mix, and tomatoes. This was my type of jam.
As for the rest of my table crabcake sliders were ordered and reported to be tasty. The vegetable of the day was medallion cut carrots also said to be delish with a beautiful presentation. The Maryland crab soup was cold and got a thumbs down. read more