My kids get their eyes fitted with ortho-k at this optometrist and we have to make frequent visits for adjustments. Although the wait time is long, the professionalism from Dr. Li makes up for it. read more

Never on time for appointment . 3 times appointment already and have to leave. Doesn't matter if you had appointment, she will take walk-in first. Never come back. read more

Recommended by a friend here for the first time. I was stuck in traffic on freeway 405 so I was late to my appointment. Luckily, staff and Dr. Li was nice enough to still take me in and let me finish my exam. Exams were rushed because they need to close exactly at 6pm. Which I all understand and still felt grateful for. Because I don't live nearby and I need to get my prescription as soon as possible. I am on my last pair of contact lenses. However at the end, Dr. Li recommended me to use daily lenses because it's cleaner and would save me more money if I wear they as 2-days. I tried the fitting and disliked it instantly because it doesn't feel comfortable. She still convinced me to get them in big giant bundle boxes saying the values are better. I thought I would give them a try. But!!!! While as I am paying, I asked Dr. Li where is my copy of my prescription, she refused to give me a prescription. Saying its electronic stores on computer. When I asked for a receipt and breakdown of the fees, she ignored and swiped my card and rushed me out of the store cuz her employees are all gone and she need to close at exactly 6! I never get a receipt and prescription. And this is not the end, now the day lenses, flip inside my eyes if I wear them more than 4 hours! I mean, they don't even last for a day! How do I get refund if I never get a receipt. I need to drive back to her again, which is far!!!!! read more

Li Loretta has been my optometrist since I was diagnosed with poor vision. My mom originally brought me here when I was in 2nd grade. Now several years later (Im now in my 20s) she is still the most reliable, trustworthy Eye Doctors in the game. I have never had an issue with my prescriptions. Unfortunately for me in my younger days my vision seemed to deteriorate at a high speed. It would only get worse each time she saw see me. She always gave me prescriptions in hopes of bettering or stabilizing my vision. Thanks to that eventually my vision did stabilize, then over the years its only gotten better! Thank you Loretta for being a wonderful Dr! read more

I too have been going to Dr. Li for a long time. Since 1993 when I was in high school. You see, I had been wearing glasses since I was in second grade. For me, going to optometrist had always been dreadful. When I started seeing Dr. Li, I didn't hate going to optometrist anymore. She listens to her patients' problems and give useful solutions. She even introduced me to Ortho-K just recently, and it's working great now... =) I highly recommend Dr. Li! read more

The eye exams here for glasses and contacts combined is like the cheapest place you can get it done. I don't have insurance and have got general price quotes from some places, and I came here spending about $55 for both glasses and contact exam. The optometrist is very nice, too. She's very calm and soft spoken. This is my new go-to place for my vision needs. read more

I thought I was developing cataracts, but everyone I know kept saying I was too young to have it. One night after I took my contacts off, out of nowhere, I shut one and then did it the other way around. I noticed my left eye had more light coming in than the right. I started freaking out, but thought it was because I had just taken my contacts out. I had this incident happend 3-4x more. So I decided to make an appointment with Dr. LI. I explained to her my situation and also told her I wanted to get a new prescription for glasses so I can get cheap glasses from China. I also told her I will eventually want to get lasik done after I'm done with school. Her staff had done the exam with the machine where it puffs air in your eye and that other machine. I never knew what those machines were called. Anyway, Dr. Li told me not to get cheap glasses from China because of how bad my vision was (not in those exact words). She even told me that each eye is different, that having one eye have more light coming in than the other is normal. Thank you, God!!! She told me not to waste my money on a new prescription since I had a lot of contacts left at home. She did a very quick exam on my eye to see if my vision changed, which didn't. In the end, she said I didn't have to pay when I asked her how much! I was shocked...and realized, she must really love her job and cares for her clients. Obviously, she's not greedy for money like most people I know. She had also given me a referral when I'm ready to get lasik done. She is picky with the doctors she refers, but if I have a price range and I'm not as picky, she can recommend another doctor. Although the parking spaces are very limited, I like going to Dr. Li. She is a very genuine person and knows her stuff. read more

so the doctor office visit story continues.. here is another Dr I have been seeing since high school. the experience with Dr Li over the years have been consistent. She is awesome. She loves her line of work and it shows. man, I wish all my doctors are like her. read more

I have been going to Dr Li for the eye care for many years now. I appreciate that she takes the time and thoroughly examines my eyes. She is easy to talk to, very friendly and goes great lengths to explain things fully. Her prices for exams are very affordable. There are not too many nice frames to choose from, but that's not much of a big deal since you can just take your prescription and get glasses elsewhere. The reason I only gave her office 3 stars is because of the front office staff. I've been going here for years and I feel like this pass time I experienced a less comfortable visit because of the front desk. There always use to be 2-3 nice friendly ladies. It seems that only 1 of them remains. Now there are 2 new young people, guy and girl, who are a bit rude. They both didn't seem to care too much for the customer service aspect of the office. I felt a bit insulted when the girl asked me if i had insurance and I said no; she made a face that wasn't too nice. The guy helped me with the pre-exam (where the machine blows air in your eyes) but he wasn't friendly at all. He didn't wipe down the machine with alcohol either; until I asked him to. I also had to wait 45 mins even though I had an appointment because they admitted a walk-in AFTER I had already checked in. I will continue going here and putting up with the new people in front ONLY because I trust Dr Li completely. I actually give Dr Li 5 stars and the front desk 1 star. But I thought I would rate it somewhere in the middle and gave 3 stars. read more

Had an appointment today with Dr. Li. She had a lot of patients to work with, so I waited for a good amount of time. I could've sworn I scheduled my exam for 10 AM, but I didn't meet with her until 11. She did apologize and notify me that her previous patient was discussing LASIK surgery (elderly woman), so she wanted to go into a lengthy detail if whether that is the right choice, telling me that the older you become, the less long-lasting effects it might have. She really cares about her patients and is very sweet. I have been going to her since I was in middle school and she still remembers our conversations regardless if I've skipped an annual exam or not! The selection of the glasses is okay, but the contact lenses are reasonably priced. read more

So they like to talk you into the ortho-K. If you are not their orth-k client, they tend to ignore you and let you wait as long as possible!

I really like the doctor here. She is very helpful and genuinely cares for you. The only thing that I didn't like about this place is that there's only one doctor! So the day I came, someone came in late either in the morning, which pushed back all the other appointments. My appointment was at 3:20, and I finally got called in an hour later. Maybe I just came on the wrong day. read more

Love the private owned office feel, where they give you their time and efforts... Budget friendly place... I would know since I've continued coming here for over 8 years. They dont have a huge selection in eyeglass wear but Service to me matters more...Plus you can always buy glasses elsewhere and bring it here for them to change out the lenses... =) Thank you Dr. Li and Staff!! They Speak - Mandarin, Cantonese and Vietnamese! AWESOME. read more

Dr. Li is very helpful and informative. Amazing prices on exam and contacts. Her staff is super friendly too. Frame selection isn't so great. But I only go here for contacts. read more

Dr. Li has been my optometrist for over 15 years. Same tri-lingual lady at the front and same glasses tech in the back all these years. Dr. Li is very knowledgeable and she keeps up to date on all areas of her practice. She is great about educating me about my eyes and explaining any changes to them since the last exam. Great service from other staff members. I even got my fiance and his brother to come here too. read more

Thank you Dr Li and staff for everything! These professionals are courteous and truly strive to make the patient experience a comfortable and smooth one. She always explains all options clearly and never rushes through any steps of the check-up process. The admin is always polite, schedules appointments quickly and handles transactions quickly. read more

Great experience. I did really well on my eye test. glasses are expensive, but well worth it.

I will NEVER see another optometrist! I have been a patient of Dr. Li's for at least 10 years. She is extremely thorough with her examinations. Most importantly, she listens to your questions, concerns and needs/wants for your eyes. She takes a very individualized approach to how she cares for your eyes. She doesn't just slap a pair of contacts or glasses on you and send you out the door. Especially in these financial times, I think it is also important that Dr. Li is always concerned about the best options for what you are able to afford. Her office is in a small, strip mall and is easy to find. I have never had difficulty with parking. Dr. Li and her staff speak multiple Asian languages which is helpful especially for the community that her office is in. I have always made an appointment prior to visiting her office. It seems that it is a fairly busy office so I would recommend calling for an appointment. I have used my VSP vision insurance and Health Savings Account card here without any problems. Also, I believe there is another optometrist that works in her practice but I have never personally had any appointments with her. Dr. Li is amazing and I would recommend her to anyone looking for an optometrist. read more

Over the years I have, for various reasons, had to use a number of different Optometrists. They have all been honest, experienced, and professional. Yet I find that, when the time comes for an eye exam or to repair a damaged frame, I will choose to make the hour long drive from my home in Sherman Oaks to Dr. Li's office in Westminster, California. I know that Dr. Li and her capable staff will provide me with the lens and frame that will perfectly meet my needs. Doctor Li provides good service, good product, all at a low price. read more

As a new customer, they were very friendly and professional. I was given personal attention and care regarding my eyes and vision. Also, they were very reasonable with costs for contact lenses and glasses. They are a small, quaint shop providing excellent service to the community. I would highly recommend Dr. Li, who was professional, soft-spoken, gentle, and economical to meet your vision needs. read more

Officr closes at 6pm, I showed up at 5:30pm and they didn't take me in. When i made appointment with them, they never mentioned that they won't take me in at 5:30pm. I had to drive 30 minutes to their office and they turned me down when I already showed up. Even worse, this is not the first time they did it to me. Last year, I got really mad and they gave in and let me in at 5:30pm. When you open a business, you have to understand that most people get out of work at 5pm. Have no idea why the business is still running until now with such a bad customer service. There are plenty of other optometrists around the area, and there is no point for me to ever come back to this place again. To people out there who aren't familiar with Asian business hour, please note that when they say "close at 6pm", it means they actually close at 5pm ironically regardless of how long you had drove to their office. read more

Worst place ever. Dont care about you or your health whatsoever. Booked for a week and needed urgent check-up.

I hate this place , I'm switching doctors ! She always denies the contacts I order online even when they're FDA approved because she won't make money out of it . Second , they say I didn't have my eyes checked since December 2013 , that's a lot because I went last year in July to get them checked .! How can you not write down my last visits ?! GG , I'm done with dealing with this lady . Bye ! read more

Doctor is eh got fitted for contacts wont release prescription said need to make sure accurate then i called twice to be refitt as contacts not clear no return call for a week took my money of course! Then when i try to make an follow up appointment receptionist says she not available for two weeks. Im a girl i need my contacts.I had my bf call for appointment as a new patients surprise she's available tommorrow.!!!! Don't recommend her and drs attitude is not so nice either go elsewhere not worth the $10 you save. Parking sucks too ! Conclusions 1. Lack of parking 2. Can't get the prescription right or cant have a follow. Appointment til two or more weeks cuz you already paid in full day one 3. Arrogant and cocky optometrist 4. Based on other reviews declines prescription orders.if you dont buy from her. Horrible never again! Ended up going to Costco paying again but well worth it doctor did the exam and even said to schedule a follow-up as its required to make sure a proper fit. Dr li-maybe time for you to go back get some continue ed on customer service and proper optometrist procedures! Oh and bring along the receptionist shes needs it too! read more

I started coming to this office 7-8 years ago due to its proximity to my place of residence. Been a patient there ever since even though I've moved a little further away. Awesome doctor!!! Told me stuff no previous optometrist had ever bothered to tell me about about eye care. read more

All my 3 daughters are patients of Dr. Li. I think that she did a great job and really care for her patient. I highly recommend for her service. read more