My friend and I were looking for a place to go for food and drinks. I suggested we go to LG's in Old Town on Wells, as I have been there a few different times and enjoyed my time there.
We walk in around 8pm on a Friday night and it was fairly empty. I was a little weary and suggested that we try another place, because I was a little put off by a place being that empty on a Friday evening. Since my friend had never been there and since I recommended it, he thought we should just stay put, so we did.
I must admit, I am a novice bourbon drinker. From the menu, I ordered a turkey burger and ended up having 3 drinks. Over the course of my meal, I ordered (2) Four Roses and (1) Buffalo Trace, both on the rocks. Respectively, they were listed as $7/11 and $8/12 (single/double). As I mentioned before, I am a novice bourbon drinker. I ordered all 3 of my drinks on the rocks. And until I received the check, I did not know that if you ordered an alcohol "on the rocks" that also meant it would be a double...I'm not entirely sure this is true, but I will take it as fact because that is what the bartender told me. Please correct me if this is wrong!
The meal was fine and the drinks were tasty. My friend and I both enjoyed our food and drinks. He ordered "Sean's Old Fashioned" and a Margarita. Our bartender was Sam and she couldn't have been nicer. She was very welcoming and took care of us in such a friendly manner.
Everything was great up until the time I received the check. The Four Roses came up as $15 each, as opposed to the $11 on the menu. And the Buffalo Trace rang up at $13, as opposed to the $12 on the menu.
After I questioned the pricing, our bartender Sam advised to me that she had poured the Four Roses Single Barrel, which was indeed $15 per glass on the rocks. As mentioned before, I am new to the Bourbon game, so I accepted that as a wash and learning opportunity.
I then asked, "Well, why did the Buffalo Trace ring up as $13 instead of the $12 on the menu?" Sam also agreed that it was a little odd, considering that the menu clearly showed $12. She went to inquire with the "Manager", Sean. This is where my biggest complaint about my experience began.
She came back and said "Sorry, my manager said the price changed and the menu wasn't updated yet.". I then asked to speak with the "Manager". She went back and asked him to come speak with me and she returned and simply took a dollar bill out of the tip jar and gave it to me. WHAT A COWARD! What kind of manager has his employees clean up his dirty work for him!? All he had to do was come over, apologize and say that the menu wasn't updated and then give me a dollar back. Instead, he had his bartender do his job of providing customer service.
I thanked Sam for everything she did to take care of us that night.
By the way, "Sean's Old Fashioned" is named after the "Manager". What a selfish, narcasitic person he must be! It's just a basic Old Fashioned with nothing extra or unique, probably mirroring his personality. I will never step foot in LG's again, after having been there many times with friends and family.
If LG's ownership or Sean, himself, has any sense of customer service, you can reach out to me to discuss my displeasure further. I called twice after I left to discuss my experience and the phone just kept ringing with now answer or no option for a voicemail
Thanks for nothing and I hope this influences other people to choose one of the other many great establishments on Wells Street. There are much better options in the neighborhood than LG's. This must explain why the place was empty at 8pm on a Friday night! read more