I'm shocked at the presence of negative reviews here. I've always felt welcome, despite my initial…read moreinexperience, with our without my disruptive kids in tow. The significant expertise of the employees- freely and eagerly shared- is invaluable in every department, but for me the sailing folks in the back are where it's at. I'm not sure I'd have made it this far in my sailing journey if not for this store. Thanks, Fisheries!

I have shopped here for over 20 years. I still see some of the same people. Always find what I…read moreneed. Knowledgeable people, friendly, good selection & good pricing.

Great experience, the guy there gave me a quick tutorial on how to set up your rod and gave helped…read moreme pick out my lures baits hooks and string

The culture at Ballard West Marine is too casual. I went in there to buy some marine epoxy, a few…read morebungee cords, and four small deck attachments - all of which I found after spending some time looking. I paid for the items, though asked to use the restroom, and the sales assistant insisted on withholding my bag of items whilst I did so. When I returned the bag was nowhere to be seen. Much frustration. The issue was not settled in store at the time. However, after over a week had passed, West Marine did get in contact with me and settled the issue - I now have the parts I need.

Jarrett Grimm, who is the Supervisor of the Seattle store for evo.com, provided amazing service…read morewhen I came in to pick up a Specialized Turbo Vado 3 EVO 5.0 today. He made sure the suspension was calibrated for me down to the pound, wheeled the bike to the shop so that the smart features were working properly (it required expertise from the technicians), and even crawled into the cab of my truck to get it to fit, then had me lift the tailgate, such that he had to contort his body to crawl through the tiny window to get back out (he insisted)! You can't find service at a company where an employee will sacrifice their body to guarantee gear gets home safely, except at evo, apparently.

Such a cool store. It's huge! The highlight for me was finding a cool Seattle T-shirt that looks…read morelike Seattle. It's an Evo Seattle branded shirt that fits a lot like a Carhartt. They also have outdoor gear consisting of hiking, mountain biking, and snow sports. Cool store to check out.

My friends and I swung by last weekend as this place got a lot of reviews. We didn't realize that…read moretheir specialty was only fly fishing but the guy there was super knowledgeable and informative with what we wanted to do. Although we weren't able to purchase anything, we were given awesome recommendations on what we needed and where to get them at. I sincerely apologize for not catching the guy's name to give a big shout out.

This shop has been in the Eastlake neighborhood since the 40's. Quality service and amazing…read moreselection of products. Very personal attention. Great crew that definitely know their stuff!

You pay to ship your $900 leather motorcycle jacket to have the zipper repaired due to having used…read morethem previously to repair a zipper on the matching pants. They notify you that they no longer work on leather items and offer to recycle your garment or send it back to you at your expense. No where on their website or Instagram do they mention that they no longer work on leather. I spoke with Matt the "manager" regarding this and he agreed that the website needs to be updated and that he would get my jacket returned today. Two hours later I get a notification from AmEx that I have been billed by Rainy Pass Repair for a shipping charge. When I spoke with Matt after seeing the charge he told me "that's the way we do business." He then said I could write the owner an email to the general email address and he would forward it. I suppose I should believe him but that might be difficult considering the level of service they appear to provide. It would be like taking your Buick back to the shop that repaired it last month only to be told, "We don't work on Buicks here anymore" even though the sign outside said "We work on Buicks." Beware or don't go there.

Feel bait and switched ... charged me nearly double the quoted price at pickup. It was a simple…read moresleeve hem on fabric snowboard jacket (non-technical but more than a sweatshirt). They quoted $75 during drop-off (where tailor came out to review and verbally quote to front desk worker), then made me pay $121 for pickup. I understand miscommunication happens but this felt like a racket. In short and only based on my one experience: Quality work, outrageous pricing, and unacceptable business dealings. Shame on me for not making them provide me with written quote at drop off and also accepting their upcharge. I should have told them to keep the jacket but that's not my style. I believe in paying for quality work (which they have) but will not be a return customer due to how they conduct business.

I just wanted to post a review of my favorite back country shop. These guys have been able to get…read moreme going and have a wealth of knowledge. I will say if it's busy It can be a wait until you get someone's attention, but they do know a lot about the scene, and their service is great. They are really good with getting service done by the time of your next tour :). I'm a split boarder, and they have great selection of anything you need. Even hard booting. I just got my boot fitting for ski boots and so far my experience has been excellent.

Extremely impressed with the service at this store! I was recommended to come here for my…read morebackcountry skiing needs, and I would recommend this store to anyone. Very friendly and knowledgeable staff, great selection, and quick turnaround time on any services. This is my new go to spot for skiing and biking.

Always a great experience at Tactics. Was helped by Taylor today and he broke down some board…read morebasics and mechanical differences. He helped me narrow down my options and know what to look for as I was doing my board shopping. And even though I couldn't find my size of choice I left feeling like I had a ton more wealth of knowledge. Every person in the store who's ever assisted me has always had impeccable customer service and always attempting to just help a friend out. Much appreciated! Oh and they're having some sweet Black Friday deals right now so I was bummed to not be able to purchase directly from them to support the business, but I'm just very short and it's hard in general to find my size.

joe was a fantastic help with my purchase today, chill shop, friendly staff. v accommodatingread more