I found LEX Mastertech online because I needed an oil service on my '15 IS250 right away, and the dealership was booked over two weeks out. So I decided to give this place a try. The customer service is really good here, the man and woman who helped me were very kind to me, however I will not be returning here. The reason I'm giving two stars is because, I pretty much paid the same price as I would at the dealership for an oil change. I apparently got a "discount". I looked at previous paper work to see what I was paying at Longo and it was pretty close. At Longo, they check everything for your AND even wash your car for free. AND they shuttle me to and from work (12 miles away each trip). So if you do the math, in the grand scheme of things, you actually get a better deal at the dealership. I can't believe I'm saying this but I'm really happy with the service at Longo albeit it's costly. The customer service is beyond superb. Everyone says that the dealerships are crazy expensive but I honestly don't mind because they are certified technicians and I don't have to feel doubtful about trying an independent shop. I still thank LEX Mastertech for their kind service to me, I just didn't feel like I was "saving" money by coming here. read more

Excellent customer service! I've brought my car here for routine maintenance and repairs for over 3 years. Mike and his team have treated me and my car very well. Mike is always friendly and professional. He greets me by name when I walk in the door, gives me honest opinions of repairs (when compared to the opinion of the nearby dealership), makes good conversation to get to know each of his customers, and offers rides to/from my home. His estimates were fair and less pricey than the dealership. The office space itself is clean. I don't mind waiting for my car here. The lounge chairs are comfy, there are several outlet plugs around the room to charge my laptop or phone, and there is also a Flavia coffee machine. Be sure to make an appointment in advance. Certain days, weeks are busier than others. I highly recommend Lex Mastertech for Lexus and Toyota auto maintenance and repairs. I'm happy to have found a trustworthy, dependable mechanic! read more

Mike, the owner, is great. He provides honest service and he is serious in doing his business. Not like the lexus dealers, who think if you can afford a Lexus, you don't mind spend hundreds of dollars on the car. But nobody like to be fooled, right? Here you will get the quality service and reasonable price. I'm glad I did some research online and try to get rid of wasting my money on dealers. I've saved hundreds of dollars after I came here since this year. Regular maintenance, and also I had to change my tires due a flat tire. Speaking of that, Mike was very helpful getting me in appointment same day since this was kinda emergency. They are a small family owned business, I understand how much more work they have to add in a day in order to help me, and deliver the car back to me same day. So I'm much thankful for it. If you are in this area, and want to take care of your car, this is the great place! read more

NOT SO FAST LADIES! I am afraid things have changed around LEX Mastertech. Mike, owner, is a wonderful guy, nobody can dispute that. I think the business became too popular and things may have gotten sloppy. They have lost my trust after a serious misdiagnosis, serious equals $400! BUYER BEWARE....There is a chance that this only happpened once and it happened to me. I have had previously great experiences. Just want a full disclosure here to be fair. So sorry to say.... read more

This place is going to keep me from letting my car break down and die. I've completely given up on both nearby dealerships. (After an experience with a rude rep at Wondries and two experiences where the actual maintenance of my car at Toyota of Pasadena was subpar I just couldn't go back to either place.) Just got my car serviced here and had a great experience. So glad to have found somewhere where I can take my car! My only complaint would be that it's only open Monday-Friday, but really, I don't want to work weekends either so I can understand. read more

I am so thankful that I found LTS Mastertech. I have a Lexus LS430 UL (Ultra Luxury) edition, which has an adjustable air suspension. Although this is a cool feature, the air shocks are notorious for going bad. When this occurs, the car will drop nearly to the ground on the side where the shock failed; which is what I experienced recently. Thankfully, I had researched the issue beforehand, so I wasn't shocked (no pun intended) to find the front left side of the car had dropped one morning. Since the cost to replace just one air shock is over $1,500, I started to look into converting the suspension to a standard LS430 spring/shock configuration. I researched several forums and saw that it could be done, but I needed to find a technician that was familiar with the process. I called no fewer than 12 local shops and nobody that I spoke with had done a conversion like this. Then, I stumbled upon LTS Mastertech. After speaking with the owner (Mike), I learned that he had previously worked as a technician for a Lexus dealership and decided to open an independent alternative to dealer service. Not only was he familiar with converting the suspension on my car, he had actually done the process before. Mike suggested installing the Sport suspension, as it would provide better freeway handling. I went with his recommendation and I'm really pleased with the result. For less than the cost of replacing 2 air shocks, we were able to convert the entire system. Now if a shock wears out, it will only cost a few hundred dollars to replace. Mike and his technicians are friendly, knowledgeable and professional, the cutomer waiting area is extremely clean and comfortable (coffee, tv, wifi, AC), and the prices are considerably less than the dealer. I highly recommend LTS Mastertech. read more

Great guy who seems super honest. Kind of weird for a mechanic, but welcome!! Mike used to work for Longo Lexus. He does not profess to know everything about all cars. He specializes in Lexus and Toyotas. He'll take other cars but won't do work he's not sure he can do. He keeps many parts for the Lexus in stock that other places have to special order. His charge for parts are sometimes cheaper than what some of the parts stores will charge. He was super nice. He really seems to care about his workers and just a stand up business man. Have already recommended him to friends. read more

I sent my son to this location based on high yelp ratings. These guys are thieves. My son took his ES350 for initial service and oil change. It was a recently purchased car. After asking the car a recently purchased car and then said there was a problem and oil he was quoted $2500. My son then took it to Lexus dealership and turns out these guys were just trying to make a quick buck. Buyer beware. These guys are crooks. read more

We serviced our 2010 Corolla at Lex Mastertech today. Yes the shop has 5 yelp stars but I can still say the experience greatly exceeded our expectations. We got the 30K service performed for close to $200 less than what the dealership had quoted us...and that low price was without a coupon. Nice! So the iPhone 5 just came out and guess where that $200 is going :) When I heard the low price I asked and found out that he uses factory parts and factory tools ....how on earth do the dealerships get away with charging what they do??? Secondly, the shop is immaculate. Spotless! I had taken our car to a dealership in Glendale to get some warranty work done last week and atmosphere-wise there is just no comparison. LEX's waiting room has a lux feel to it with fresh leather seats and a high end coffee machine. I don't go to a mechanic to get coffee and relax but it goes a long way in showing a certain pride in ones own business when the owner pays attention to details outside of his own immediate line of work. I honestly feel like we got more for less. We'll be back for sure! read more

I tried to change my own spark plugs on my 2008 IS250 but couldn't get to the last 3 under the manifold. Took my car here to finish the job and they did an EXCELLENT job! Not only are they affordable and fast, but really nice. They don't try and sell you things you don't need, and keep you informed while they work on your car. Mike is a certified master technician so not only does he manage the place, but he gets his hands dirty and works on cars too! Learned my lesson: this is my shop from on! read more

If you believe in reincarnation then you're in luck cause Mike is the Michelangelo of automotive sciences ( no, not the turtle, the artist ). First of all he is outstanding to his customers and so is his staff, the lovely lady in his office was courteous, friendly and you can tell they care for their customers. When my little Prius light up like a Xmas tree mike was the only one that would help me put, as busy as he is he took the time to help me out when others said .....maybe next week.... For that alone I'm hugely grateful since I work at a hospital and I need my little Prius to get around. Not only did he diagnose and fix my issues but two issues were part of a recall, he id'd them for me and also told me who to see at the dealer that he trusted. Another reason why if there's a mechanics Nobel prize mike should get it. While other mechanics give you the business Mike and his folks know what business is. The man and his staff knows cars, they are great mechanics and have great customer care. I wouldn't go to anyone else, I trust Mike and I will recommend him to everyone. He rightly deserves 5x5 stars. By the way the man has the cleanest shop outside an OR Room. read more

Yelp to the rescue! I'm so happy I found Mike on Yelp! Now I have a reliable source for all my Rav4 needs! First off, the location is great. Secondly, he treats you like a guest would be treated at someone's home. Greeting you with a great smile and handshake. I needed to get my door fixed because using a key to unlock my door wasn't cutting it anymore! He told me that it was probably the "actuator". He inspected and confirmed that it was common and that he could order the part for me. He also fixed my button for my AC for me because mine was peeling off. Yesterday when I came in to pick up my car I was thrilled to find that everything was working and I didn't have to pay an arm and a leg for. He even inspected other things in my car that he thought might need some additional care, but he said everything looked great (he could've told me I needed to fix this and that). Attempting to be a smart customer, before I decided to go with Mike I needed to look around and see what my options were. Some places that were rated highly on yelp for Toyota service quoted me too high or said they would have to charge for an inspection. While some just plain out did not provide me with a good first impression by not even greeting me when I came to their shop. Mike's initial quote ended up being nearly the same as the final. I'm happy I ended up paying the expected price and not getting a surprise bill at the end. Now, I'm looking for various things to fix for my car so that Mike can see what he can do! He's awesome and you seriously won't regret giving his place a try. He gives great customer service, affordable pricing, and honest opinions. I seriously won't ever go back to a Toyota dealership again! read more

Great service in Pasadena, We all know it's hard to find the right honest mechanic now days, I finally found one. Mike is a professional in his Field he gets the job done without extra charges! I would recommend him with all your Toyota & Lexus repairs! read more

I knew I had to make time to write a positive review for LEX mastertech. This shop is hands down the best in Pasadena! The service was superb and always a delight to work with Mike. Diagnosis was fast, and he fixed the problem on my SUV RX350 in less than 5 hrs. The team is nice, professional, certified and well trained. They go the extra mile to make customers happy. When I came to pick up my vehicle it was spotless, super clean. The office is nice, good coffee (it is NOT average joe) juice, tea, and water. Mike is friendly, knowledgeable, he gives fair prices, he takes time to explain all the issues and has lots of experience with his field. Highly recommended!! read more

I am a woman, new to the area so I didn't know a good mechanic when my car started acting up. I was referred to LTS and they took care of me. Michael, one of the partners, even took me to the rental car place and picked me up there when my car was ready. Ladies, you don't have to worry about taking your Lexus, Toyota or Scion to these guys. They're trust worthy. I referred both of my girlfriends to these guys. Even though they don't specialize in Nissan he still looked at my car and promised me if it was some thing more complicated than his shop could fix he would refer me to someone who could fix it. As it turned out it was just my battery. The office was nice and clean. Michael and Armando were so helpful and courteous. (both are partners. I trust them. read more

It's hard to sing enough praises of Mike and his shop. He's friendly, courteous, professional, honest, plus he knows everything about my Lexus. When you bring your car here, you can relax because you're in complete good hands here, and you'll get a good price. Mike has done great work on my car, and when my battery died, he tried recharging it first, so that I wouldn't have to buy a new battery. And then, prior to taking my car on a road trip, I came in for something minor and also asked Mike to check out my (older) car to see that it looks good for the road trip, and he even inflated my spare tire, which apparently had lost most of the air. Who does this for you?! I never even thought about it, but he did! So I'm thinking about what to get for my next car, and it will only be what Mike specializes in, this is how good he is. read more

I took my 2005 Toyota sienna for an oil service and i have to say that they are great people with reasonable prices. Going to bring it by more often for any other services needed. Thanks Mike from LTS Master Tech read more

So glad I found this place. I got a diagnosis for a broken wheel speed sensor wire for my NX300h from my Lexus dealer. After trying to get quotes from places near my house, I decided to go with Mike. He was quick to provide great customer service at a reasonable price. I will definitely reach out to him first food any kit of warranty issues. read more

I was recommended to this place when my Toyota Tundra blew it's 12 year old radiator. I talked to Mike on the phone and he was very informative and offered multiple options. I elected to have the radiator replaced and while the radiator was out, the timing belt service also. Mike was helpful throughout the whole process and even showed me all the parts they replaced, including them finding a broken sway bar link while they were under her. Beautiful shop and very clean. Will be bringing my baby back here again !!! FYI, they do not take American Express. Just a heads up !!! read more

Pretty much have to agree with Ed P. on this one. This indeed is THE spot! There is no need to take your car to a dealer EVER again....not with the prices these guys charge. Really unbelieveable that this kind of place exists in this economy. I went to A & A Tire first to get an alignment done and the one lady was arguing with one of the guys there, then I asked the guy 'can I get an alignment done', he said 'After lunch.' I said ok. Was driving back home and saw this sign for 'Lexus, Toyota, Scion, Hybrid' and thought 'let me check this place out.' The rest as they say is history. But first, let's talk about customer service. My first visit there, Mike was out test driving a car, so I waited in the office. When Mike came back, the first thing he did was shake my hand. I didn't even tell him my problem or what I wanted, nor did I even promise to use them. I was just requesting an estimate. But that shake of the hand just after saying hello spoke volumes. A little while later, Armando came in and did the same thing. I'm telling you, these guys not only know how to run a car shop, this is the way ANY business should be run and how customers should be dealt with. So friendly and professional, words really can't describe it. Now on to the business aspect of things. These guys came from the Lexus dealership so they know Lexi (kinda cool word huh?)Toyota & Scion, but deal with all Japanese makes and then some. They use factory parts, are ASE certified, and they really know their stuff. Now the best part of course....is price. I was quoted a price of $140 for alignment and some other services that my car needed. I thought 'ok...dealer will be about the same' I went to pick up my car, and my final bill was.....$50?! Couldn't believe it......fell onto the floor. Mind you, each car & each situation is different, but I was shocked. After this service, I needed new tires for my car. Mike tried to find me a good deal but couldn't (everyone should go through tirerack.com for tires!)BUT he did offer me mounting & balancing much cheaper than America's Tire, Big O Tire, Just Tires, etc. so again they got my services. (America's Tire was very rude by the way....they would say anything to make a sale). Anyhow, these guys are great, and will never visit the dealer again as long as these guys are around. Your car will definitely be in good hands, and should have no fear about getting ripped off or poor quality workmanship. Thanks for the great work.....you guys indeed are THE best! read more

I highly recommend LEX Mastertech. They are extremely knowledgeable and honest, two qualities essential for good service. I've been coming here for years and am very satisfied with the personal interest shown each time I need my car serviced. read more

Linda, Mike, and the rest of LEX Mastertech's team are top notch in what they do and their customer service is impeccable. Make sure you call ahead and schedule a check-up because they are in high-demand with their existing customers! I came in to replace the oil for my Lexus here because compared to going to a dealership the price is pretty much the same but at LEX they do a whole spec check with the tires, alignment, tire treads, etc. In addition, they are quick and thorough with their work. I was very pleased with their whole service and customer care. Will definitely be returning for my next oil change and anything else I need! read more

Don't take your vehicle anywhere else! I've owned a Toyota before (Camry) and previously had taken that vehicle to the Toyota Dealership in Pasadena for service. I wish I knew about Mike and his shop prior. My oil changes with Toyota were close to $200 (robbery). I would have saved so much money if I would have taken my vehicles to LEX prior. The customer service alone is worth it! I now own a Lexus and was referred to Mike from the neighboring shop, as my husband previously had taken his BMW there. My Lexus needed a 40,000 mile tune up and some adjustments to sensors, etc. The 40,000 mile check which included synthetic oil, plus a new A/C filter was $200. I took my vehicle in at 9:30am and received a phone call around 4pm that my vehicle was ready. Mike (the owner) was friendly and extremely knowledgable. He made it a point to come in and introduce himself to myself along with anyone else in the waiting room. The gal (wish I remembered her name) at the front desk was very friendly as well! I know from now on where to take my vehicle to! read more

I've been bringing my Toyotas to Mike for more than 10 years. You won't find a better, more professional, honest, or reliable mechanic. Highly recommended. read more

Mike always provides excellent service! I was in a bad mood on Wednesday because I had AAA tow my SUV to Mike's shop late Tuesday night and get an overnight parking permit too. Mike replaced the alternator immediately and my mood changed for the better. I've been taking my two cars to LEX Mastertech for about five years and I'm a very satisfied customer! read more

I went here with my brother (who usually helps me service my car) and they still over-quoted me on services and tried to sell me services I didn't need. In the end, we left and bought our own parts and my brother showed me how to do what needed to be done. I may need more practice before I can change my own brake pads, but at least now I know what to look for when I'm asking someone else to do it. read more

So happy to have found LEX Mastertech! Mike consistently provides honest, reliable diagnoses and advice. He also takes the time to explain your car's issues and the necessary fixes, AND he tells you what must be done now and what can wait. I took my '99 Camry to Mike before driving cross country from Pasadena to Baltimore. After a few fixes (mostly routine maintenance - it's at 181,000 miles), it worked like a dream! I didn't have a single issue. Mike also asked me to stop by the day before I left so that his team could check my fluid levels and tire pressure. THAT is customer service! Thanks Mike and team for your hard work and professionalism. My road trip buddies and I made it safely across the country because of you! read more

Horrible customers service technicians are ok UT material or owner what's so ever horrible customer service took my car for abs light and supposibly they cleared it when back and they try to charge me another 95.00dollars I was like what they big story short the main guy said to call my insurance and this and that I was like wow dude I got ,only today you anyways """"""" be careful full they will try to charge us 95.00 dollars just to check ur car be careful guys " Like the other guys said in review just go to dealership certified and they even take u home read more

Great service! Mike was so friendly & accommodating. Great experience completed the work I requested, suggested other maintenance, plus car washed before pick up. Wish I lived closer to this fantastic shop. read more

Excellent customer service and very honest pricing! My Toyota Highlander Hybrid broke down and it seemed to be a very big deal. I was resigned with the estimate for the diagnostic and was expecting a humongous final bill. I was lucky that the parts to be replaced were under warranty and therefore at no cost to me but Mike resolved the problem quickly and hit me with the bill even lower than my estimate :))) Incredible, right? read more

If you're looking for dependable, reliable, honest and professional service for your Lexus automobile you must go to LEX Mastertech. I typically take my Lexus to the Lexus dealer for servicing however I needed to fix the chrome on my tire and they were going to charge me an arm and a leg for a new one so I decided to look elsewhere. I'm happy to say I found LEX Mastertech where the owner and his employees are Lexus certified and use Lexus parts to service your car. Mike the owner is very pleasant and wonderful to work with. He was able to fix my chrome on my tire for a reasonable price and on time. LEX Mastertech is a great alternative to your Lexus dealer and will take great care of you and your vehicle! Two thumbs up Thank you read more

This is by far the best mechanic I've ever been to. I took my Volkswagen there a couple times now and both times I was treated amazingly!! Both Mike and Armando are the nicest most honest people I've ever met. They always kept me up to date on the repairs they were doing and made sure to explain how the system worked so that I understood how keep the same problems from happening again.. Greatttttt!!!!!!!! read more

I have been servicing my car here for almost as long as I have lived in Pasadena. There prices are extremely fair for the level of service the provide. My intro to this business was replacing a signal light. I called multiple dealers to find out how much it would cost and was floored to here numbers over $100. I found this business online, read a number of reviews from different people and decided to drive by and see what they could do. Mike took care of me on the spot and it set me back for a fraction of the cost If I recall correctly around $20. Savings of over 500% and serviced right away in my hometown! Since then I have been coming to Mike and team for anything I need done to my car, maintenance or upgrades (added HID headlights). I can continue to say I am happy with this great local business! Try this place out next time you need something! read more

I have been a customer since LEX Mastertech opened its doors to the public (I used to take my Lexus to the dealer). Mike is a certified Lexus mechanic and his consistent 5-star ratings speak volumes. Would I recommend this shop to my friends? I do it all the time! read more

Be careful his prices are really high .. 3x 's the price of my other mechanic charges, nice shop but to expensive.

They did a great job fixing my prius, however, there was one thing that they didn't have time to look over so we brought it back and we had to pay an additional diagnostics fee. Also note that the fee does not go towards the repair like other shops. read more

Mike is very knowledgeable and professional about Lexus/Toyota cars. He's also very honest about pricing. He tries his best to just solve THE problem, other that talking you into unnecessary part replacements as do lots of dishonest shops. My LS 400, an old vehicle, couldn't ignite, turned out it was the CEU. Mike not only successfully identified it, had it fixed, but also waived some of the labor charge because it took longer than expected to be drivable. Before the CEU issue, the speedometer/odometer/oil gauge meter failed to work. The dealer at Longo asked for thousands, but you know what, Mike fixed it for just a few hundreds plus lifetime warranty. What else can you ask for in such a time when usually at auto repairs you could only expect a rip-off for a plain job instead of being really really helped? It's a gift to know Mike if you happen to have a Lexus/Toyota car because your car(s) can totally rely on him and won't worry if the cost goes as sky-high. read more

I highly recommend Mike, Linda and the rest of his crew at LEX Mastertech. The descriptions I'm looking for when it comes to a mechanic are honest, reliable, fair, friendly and trustworthy; you'll find all that here! The reception area had been remodeled since my last visit, with fancy coffee machine, comfy chairs, and flat screen TV so if you have to wait no problemo. I also know they provide rides to the immediate surrounding area and their convenient location means you could also walk the 25 minutes and hang in Old Town Pasadena. In conclusion, skip the dealership and other shady auto shops, come here instead! read more

The owner as well as the staff is very friendly. Provide ride to drop off or pick up. Sane more than 100 compare to dealer onregular maintainance. I would actually give out a five start except that later i found the tires pressure is off by 4 psi from left to right. If they can't get the simple things right out make me wonder what other things the mechanics are not paying attention to. They don't wash your car and park your car on public road because of the small size lot. Hey, i guess that is how i save money over dealerships read more

My Highlander Hybrid has alway been professionally serviced when due with only Toyota parts in my quest to have it last 200k miles. After a particularly predatory quoted from the dealership I envisioned to locate a professional independent Toyota Master Mechanic to service my Hybrid. I have found that man in Mke, the owner of this company. I was a mechanic in an earlier life and asked questions based on this vehicles characteristics and what I was looking to have done as part of its 100K service cycle. he answered every question I came with clarity and explanation. I had follow up questions and services outside those items and he gave me all the confidence I need to ask for it all. He isa professional and delivers the same for an honest price. I consider myself lucky to have found this person and shop to maintain this fine automobile and protect me from further problems in its future. I have found my last and final mechanic. read more