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    Levi’s Outlet Store

    2.6 (34 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

    Levi’s Outlet Store Photos

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    The manager Mirabella
    Dakota P.

    On May 27th, 2025 around 12:30 PM I was shopping at the Waikeli outlets with a friend having a wonderful day and decided to pop into Levi's. I eventually found a pair of Levi overalls that I loved. I tried them on. They fit perfectly. I've been on the hunt for the perfect pair for what feels like years now. Once I decided I wanted to purchase the overalls I headed over to the counter to make my purchase. I politely waited in line while I heard a loud sales associate/manager (Mirabella) rattling off a sequence of numbers to another male employee behind the counter with her. I got the impression from this old woman (Mirabella) that she was too busy to help me, which for me I was having a great day, and wasn't pressed by her dismissive actions. She called over another sales associate from the floor to come behind the counter and assist me. From that point on I didn't have any other interaction with this manager Mirabella and the kind young lady sales associate started my transaction. However, during that transaction, Mirabella decided to insert herself into our conversation and was irate that the young sales associate had given me another chance to provide my email address to receive an extra discount after I had already declined the offer the first time. Immediately that made this old woman manager Mirabella irate because apparently my friend and I were thankful enough for the second chance to get the extra discount with giving the email address. Honestly, at this point I don't realize she was talking to me because I was in full conversation with the kind sales lady. At this point the old woman/manager starts threatening me by saying, "You're lucky she's nice, you're lucky she's nice. You should say thank you! I would've kicked you out of the store!" I was genuinely confused on what she was talking about. Finding this old woman's hostel demeanor toward me bizarre, I finally stop talking to the nice lady that's trying to complete this my transaction, and ask this awful woman if she's speaking to me. She replies yes, and continues to go off. I immediately drop the overalls and say "I don't need this Sugar Honey Ice Tea." Disgusted and appalled by the lack of professionalism Mirabella so desperately needs, I said "F this! What is this customer service?!," out loud and decided to leave immediately. I looked at the old woman right before walking out the front door, making eye contact and said, "You're a ducking Cee U Next Tuesday.!!" I left the establishment and continue to walk out into the parking lot when the old woman ran out the door screaming call 911. The woman ended up filing a completely false harassment report with the police. She lied and said that I was coming back to harm the store with gun violence. All lies. No threats were ever made. Just brutality honest opinions. Today I went to court, and the case was dismissed without prejudice. I'm amazed at this woman's lies and crude demeanor wrapped in a sarcastic smile. Not only did this woman scare away a customer from making a purchase, but she also lied to police, filed a FALSE report, took up valuable police resources, and court time. Mirabella should be fired immediately. WARNING!! Don't decline the email offer, she'll come for you if you ask or get it again!

    Five (5) pair of jeans that shrunk with no remedy to this situation.

    On January 8, 2024 my husband and I went to the Levi outlet in Waikele. He tried on and purchased five (5) pairs of jeans for $104.80. I took off the tags and washed them in cold water and dried them on low in my dryer. Couple weeks later my husband tried them on after it got initially washed it didn't fit, they shrunk a little. Today I went back to the Levi outlet with no tags or receipt because it was a month ago. I spoke to the cashier and she told me that all Levi's shrink a little and I should have hung dry them. I told her we have never had them shrink before or hung dry them. She said she couldn't do anything to remedy this situation and I could probably donate them to Goodwill. I think your company should disclose this at purchase that your jeans shrink and should not be dried in a dryer or else you too will be wasting a hundred dollars at the Levi outlet.

    Display
    Geraldine S.

    Terrible terrible although retail stores are about to close you don't have the right to kick customers out and feel like they can't shop. Your doors are still open so you guys should be more welcoming and just let customers shop. I've been in retail management for a long time now and this is by far the worst experience I've had. Yes let us know you guys are about to close but you should still invite us to take our time and shop. Was planning to spend a lot of money but I guess I will take it somewhere else. These employees needs to be retrained on customer service.

    Outside
    Joyce L.

    Levi's jeans is where jeans were born back in late 1800. Levi Strauss was a tailor who created sturdy jeans. Most people aren't aware this history unless it was a part of a job or just happened to read about it. Do people even look at Levi's jeans logo? You can see 2 horses trying to ripped the Jean apart. Anyhow, I was sad to see poor reviews at this store especially with customer service. So I had to write my review quickly. Nowadays, you can get a pair of jeans or shorts anywhere. But no one has a deep history like Levi's jeans. I admit I don't shop Levi's store often and I always forget we have a Levi's store. Yes, Levi's jeans are more expensive but I find their jeans different from others. Levi's jeans are higher quality and it's a big part of America even though it's made in China. That's why you see many tourists shopping at this store. The store lay out was modern and tidy. Every jeans were folded to its perfection. Yes, there's a proper way to fold them believe it or not. As for customer service, I couldn't say anything bad. Everyone was doing their job.

    Display- athletic fit

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    2 years ago

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    16 years ago

    Bought jeans for 19.99 + tax. Cheaper than Macys, didn't have time to compare to Sear, but I think it was a good price so got 2 jeans.

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    Ask the Community - Levi’s Outlet Store

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    Review Highlights - Levi’s Outlet Store

    I usually go for the bootcut jeans since it's more roomy.

    Mentioned in 2 reviews

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    They just opened in March 2024 so it's still pretty new. It has an unassuming front, big store,…read morekinda empty when I went on a Friday afternoon but after I peeked through the window I decided to walk in to check it out. So glad I did! This store has a wide selection of summer floral dresses, some are similar to what you would find at the swap meet, but a whole lot more other stuff I never saw before. They got dresses, pants, yoga tights and loose pants, pajamas, bags, sunglasses, etc. best of all the prices are very very affordable! Everything costs $12.88 or less. They also have a small fitting room at the back. No refunds but exchange only. The cashier was also very nice and sweet. She helped me with setting up the clothes in the fitting room. I'll be back to check out more of their selection next time!

    In Japanese it means storage for clothing…read more.. I noticed this shop as I was leaving the parking lot as it's located right beside Vera Bradley and had to check it out as the name "Tansu" had me intrigued. Thought the storefront itself is nothing quite spectacular its vision is really something we can certainly afford. Barely visible from throughout the glass window is a sign "Everything $12.88 or less" and yes that the entire store. I believe this shop is still very new as the staff seemed busy setting things up and still had bit of construction going on but it's all nice and organized making very easy to browse, walking in there's quite a lovely racks of vibrant and cute dresses nice and light for the weather we have here along with shirts, shorts and some workout wear. They do have some accessories as well including scarfs, hats, bags and though this was a quick browse I did find a lot of interesting items at such a great deal I'm delighted to find a place that has items we can afford weather it's for a function or just another piece to add to your "Tansu" options here are nice and easy on the wallet. Thank you!

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    American Eagle - Waipahu

    American Eagle - Waipahu

    2.9(8 reviews)
    0.1 mi

    Looking for some outerwear…read more.. When you do live in a warmer climate searching for something warm can be challenging especially when you still don't want to waste that effort as a single use item. American Eagle is one of a bunch of shops at the Waikele Premium Outlet looked promising. Yes there are deals and a lovely selection on some sweater, sweatshirts, jackets and socks though it seems like it's only on specific items and seeing some Christmas prints which are regular priced having current items isn't what I'm look for when it comes to value is like a tease. There were many promising choices but I really didn't want to spend that much sadly it wasn't a place for me thinking of an outlet deals. Service was non existent as no one greeted or even make any eye contact but it didn't really bother me as I was still in browse mode and didn't need any assistance though just is sad that it's been like this at many places. Thank you!

    Terrible customer service from the moment I walked in the store. The girl(s) working today should…read morefind another job if they do not want to help people/don't like their job. I was greeted with dirty looks from the two female associates and never received a hi welcome, thank you, or even a small smile. The managers for this store need to do a check on their employees because they obviously are not happy. I will be driving to other AE locations and not coming back to this one. Cashier: VU6142

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    Columbia Factory Store

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    5.0(1 review)
    0.1 mi

    Keeping us covered…read more.. I'm so thrilled for this newest addition to Waikele Premium Outlets as Columbia Factory Stores is very much needed though the elements doesn't get quite freezing but sun protection is always a thing year round. I already a jacket that I bring to basically all my trips and has kept me so warm and cozy this new adventure I thought could use something to keep me warm as well. With their grand opening they're already offering Black Friday deals and it's amazing with items are flying off the shelves but with friendly staff who checks for possible sizes available was a delight. They do have some shirts exclusive to Hawaii which is cool but what's cooler is the items they have here and the prices keeps you not feeling the heat. Thank you!

    From the owner: Our Columbia factory store is located in Waipahu, Hawaii at Waikele Premium Outlets. We carry…read moreinnovative outerwear, sportswear, footwear, and accessories for outdoor enthusiasts of all levels. Stop by our outlet store before you take on your next adventure this Fall and Winter. We have men's and women's hiking boots, large inventory of fishing apparel, and other performance products to keep you cool and protected this season. Whether hiking Wa'ahila Ridge, surfing on the North Shore, or enjoying a day at Waikiki Beach, we have the equipment to fuel your outdoor thrills. Shop our large inventory of performance products that will keep you warm, dry, cool, and protected year-round.

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    Gap Factory

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    3.9(36 reviews)
    0.1 mi
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    I have been in the Waikele Gap many times. Each time, I engage a little small talk with several…read moredifferent workers there, and every time I find each one of them to be friendly, knowledgeable, kind, patient, and competent/professional, whether the person is younger or older. The clothes themselves seem to be made of high quality materials. The appearance of the clothing items there seems nice as well, and the sale prices are incredibly low, so low that it makes you feel a little guilty for buying such nice items for so little money. Please share my review with your workers at the store, so that they can know that their kindness means more to some people than they probably thought.

    Gap has been around for as long as I've been around. I remember the first Gap store at Ala Moana…read moremany moons ago. I'm so thankful for Gap Outlet. Not only do they have a wide selection of clothing from men's, women's, and children, their price is also affordable. Every time I visit, the store is 40% off. Can't beat that! Their customer service is always excellent and consistent. The cashiers always greet you as you enter the store even though they're ringing up someone. Fitting room employees are always friendly and helpful. Gap is one of the store you won't see employees gossiping. They're always on the go and busy working. Way to go! It's all about professionalism. I appreciate that when I see it. I also love their clothing line. It's simple and easy as I like it. I don't need nothing glamorous or fancy. Their merchandises are always neatly displayed and the store is clean too.

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    Levi’s Outlet Store - outlet_stores - Updated May 2026

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