BEST and MOST HONEST auto TECHNICIAN, in 1000 miles. Nobody is more honest; nobody is more…read morestand-up; nobody is more accommodating. That goes for Uncle Phil, too! SIX STARS!! All I can say, is thank God, for the two of them!

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

Nate has been professional, prompt, informative and fixed my car for a reasonable price! No…read morewaiting for service - he is caring and above all - a great mechanic. I highly recommend this family business in Palmer for all your automotive needs. Thank you so much for everything.

My car door was broken from being slammed too hard. I took it to one place and they attempted to…read morefix it but unfortunately it was unsuccessful and when I called them to re-fix it I was given horrible customer service. I was given Nate's information and when I reached out he immediately fit me into his schedule. He was friendly, caring and had kept us updated and informed the entire time my car was there. He went out of his way to get me a new door at an affordable price and when it wasn't delivered when it was scheduled to be, he went above and beyond and drove to pick it up!! I will recommend D & M to everyone I know and will be a repeat customer for all my car needs!!!

This is the kind of place your dad warned you about scamming you. Had my car for a week. Had to…read morehound them to get any update. Awful communication. They charged me $1,300. 20 mins after I pick it up, the same problem starts happening but worse. They take it in for another couple days. Claim they changed the spark plugs. Try to charge me another $300. I refuse seeing as they already charged me a ridiculous amount and it was for nothing. It is only a couple months later now. I am having engine issues again. Bring it somewhere else obviously and they tell me that no spark plugs were ever changed. They are definitely the originals. What the hell was I charged $1300 for?? Also I was out of a car for a week and a half. I have a job and a life. The woman that works the desk says she is the owner. Learn how to communicate with your customers, be honest with how long it is going to be and maybe try not lying about the work that was done. I'd love to hear from you and get some money back.

over 5000 dollars spent on service for a ram 1500 2006…read more took it for a drive after service and completly broke down on the highway after 20 mileds from service miles. They now say i need a new engine because of timing issues . They never took the truck out for a road test after the service and they have had the truck back in their shop now for almost a month and avoid answering any questions and never get back until confronted. Now i have a boat anchor and need to tow it away from the shop. The truck has 12100 plus miles and had the 100000 mile service performed by a dodge specialist when i purchased the truck Avoid this place of business as they are not even with the BBB

Driving on the highway, my check engine light came on. I pulled off at the next exit, and was glad…read moreto find an auto garage right there. Unfortunately, the man behind the desk told me that they didn't have an OBD device to read the car's error log. I asked him if there were any garage's around who could help. "Are you from around here?" he asked. "No." "I don't know of any places who would just drop everything to fix your car." That surprised me, as over the years, I've dropped by a lot of garages all over New England for quick OBD reads. I knew that it probably didn't need to get fixed immediately, just that the car's computer was upset about an oxygen or emission reading. Apparently, A Plus doesn't extend the courtesy of a diagnostic test that takes 90 seconds to do. And it doesn't realize that there are garages out there who do. (Thanks Monro Muffler in Chicopee!)

Agrre with other poster. They are not user-friendly. If you had a fist full of cash - they would of…read morefound a way to help you. Thats why the place looks like a remodeled hobby shop and not a legitimate business. You made a wise decision to go elsewhere. Its a shame that you drove all the way to Chicopee. a 1/2 mile further, you would have found what you needed.

Cannot say enough about Jim and his staff. Been bringing my car to him since before I started…read moreyelping and if it wasn't for him I don't think my car would now have over 350,000 miles. Greatly appreciate his support although I am sure he's tired of replacing the replacement parts at this point lol

Jim Harvey has worked on several of our vehicles over the years and he has always been reasonable…read moreand knowledgeable about what is wrong with the vehicle. I wouldn't take my vehicle to anyone else yes you have to make an appointment for repairs unless it's something serious then he will fix it the next day. He is a very busy man and he has staff who work with him.

Staff is amazing - great people and great service. Owner is super kind and thoughtful and whole…read moreteam really cares about their customers.

We had a nasty blowout on the Pike and needed a new tire pronto. We called and they could see us…read moreimmediately. We took the rim off the car, brought it in and twenty minutes later, we left with a new tire on it, for a very reasonable amount of money. On top of all that, the gentleman helping us was super friendly and accommodating. Grade A experience overall, highly recommended.

Yes I called buddy I had flat tire he said he had pick tire up was gone 4 hrs came back wrong tire…read moreand try get more money off me next thing I know he try use tool crack pipe came out I was in shock

Place was a joke! I attempted to make multiple appointments to address multiple small problems on a…read morevehicle i purchased from them a few months ago. I'm aware my 30 day grace period is over, but the owner and his son are very unprofessional when it comes to keeping appointments, or explaining what exactly is wrong with your vehicle.