Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

Brought in vacuum for repair, staff said I needed a total rebuild for $250 without looking at it. I…read moreleft vacuum for a quote and didn't hear back for 4 days. When I called for status, the employee complained about being understaffed and couldn't care less that my pool wasn't running for 4 days. They called back in 15 minutes and said it needed a total rebuild. I picked up the vacuum, took it to another Leslie's. They called me within an hour with a quote and had it fixed same day for $80. This Leslie's used to be good but now doesn't care if customers are waiting for 20 minutes while a staff member is in the back who won't come to the front to help customers.

While they offer free water testing, I feel their training of employees is hit & miss. I've gone…read moreinto this location to get water testing and to purchase pool startup chems after a drain/refill and got conflicting responses and opinions from numerous employees, to the point I don't trust them and cannot recommend this location. Point of reference: I drain my pool every 3 years and clean my filters every 6 months, replacing them every 2 years.

Quality is above and beyond expectations! Shane & his crew were very responsive to all of our…read morerequests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools!

The team at Presidential was great. Carlo and Shane were great during the whole process. Pool…read moreturned out great No surprises, the work went like clock work. Start up of the pool and orientation was handled by Elijah who was very knowledgeable of the equipment and friendly to deal with. Genero is handing the landscaping and pavers which looks great. Overall a great team. I would highly recommend. We are very pleased with the end product that did not break our budget.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Marco is very knowledgable and did a great job of helping me out. The prices are very competitive…read moreand reasonable.

The clerk was great! He spent a fair amount of time with us making sure to answer all of my…read morequestions

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

We purchased a spa almost two years ago- immediately it had it had to be repaired due to chemicals…read moreleft in the line and then 2 months later the panels started coming off and it leaked Every few months they came out to replace the panels. Finally a technician determined that the tub frame was bent on delivery. They requested to take the hot tub for 10 days. I was concerned with a bent frame that the repair wouldn't be great, and it was hot tub season, but I agreed. They have had my hot tub now for 3 months and are not responding. We don't even have the hot tub anymore. This hot tub has been out of service for longer than we have had it usable. I would just like my money back at this point. Don't buy here

We had a great experience. We got a great price on a new spa and installation was timely and…read moreperfect. Salespersons Jeremy and Vlad were knowledgeable and easy-going. Sunset offers service and spa products making one stop shopping convenient. Mike, Tucson

This is a cool place to visit and get cactuses, trees, garden plants and pottery for your plants. I…read moreonly got one cactus today for my collection and hopefully in the future I can get more since they are a bit pricey the ones I want and you need a truck to transport them. The service was quick and very nice knowledgeable people work there.

The grounds are well organized, the staff are very knowledgable. They accommodated our garden club…read morefor a tour, and it was very enlightening. Cactus and Koi is an interesting combination, and they do it well.