My husband scheduled me the 110 calming experience for Mothers Day. He made sure to ask for someone…read morethat had been there awhile and skilled with their technique. Brittany was extremely professional and intentional/thoughtful with every moment of the experience. It was evident that she was passionate about her craft. I will absolutely be back to see her again soon!!

I received a promotional email with a discount code from Woodhouse Spa in Franklin. After noticing…read moreI was charged the full amount I sent an email requesting a refund for the amount as per the promotion. The response was, "Unfortunately, there should have been a discount code to be typed in by the customer and that would have given you the 20% off discount." I replied, "The promotion said "no code necessary." No response. I emailed again, no response. And again... I finally received a response 5 weeks, 4 emails, and 3 calls later. I was told they are unable to assist and questioned the promotional email I got. I replied with a screenshot of the promotion which clearly stated, "It was a glitch, but we are happy to take 20% off of your next scheduled service." I would've left one star but my wife said the service itself was great. The business practices, lack of transparency, and ultimate response is unacceptable.

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias

My feet and legs feel so much better. I love it here…read more My daughter shared the experience with me and she agrees with my opinion. Really thinking about going back later for the back and shoulders massage.

The lady was so rough I had to say something. I went for a massage and came home with a hurt…read moreshoulder and knee. I watched while getting my shoes on the ladies got the beds ready and did not change the towels for the next clients. I would not recommend.

Everything about this experience was WONDERFUL!!! Chatae was friendly, organized, and explained…read moreeverything about my service prior to beginning. I receive massages regularly but I'd never had a mud wrap before. The experience was amazing! I felt comfortable and relaxed. The head/neck/foot massage was the best I've ever had. 10/10! Highly recommend! will definitely be back.

Chatae is amazing! Knowledgeable, friendly, and loves what she does and you can tell. I will not…read morego to anyone else! Her neck, back, and shoulder work is the best I've ever had and I have had many massages (I'm also a massage therapist!)

Don't go UNLESS you have high expectations and don't want to leave because you are so relaxed and…read moreyour skin feels soft as a baby! We were able to schedule a mother/ daughter spa day on short notice ( it was during the week. I highly doubt we would have been able to do that on the weekend) and Jayla made us feel like royalty! The vibe is exactly what you expect from a spa. I will be traveling from Georgia again to pamper myself at Spa Haus again !!

My boyfriend and I were hopeful we could grab a facial on the same day. Not only did we get facials…read moreeach, but we were able to add on massages as well! Both of us absolutely loved our massages and facials. Highly recommend. Friendly staff amazing service!

This place is kind of hidden but such a find! Great price for an amazing massage. Everyone is so…read morenice and the environment is very calming and peaceful. I really enjoy coming here!

I highly recommend this location specifically. The people are great. Helpful. Great therapists and…read morenice options. I like to do massage followed by a facial. I've been a member since 2018. The prices have increased considerably over the years but that's pretty typical of everywhere.

Literally the worst place to get a massage. First of all it was 40 degrees in there and even with…read morethe table warmer that barely did anything. The massage therapist never offered an additional blanket or anything even though I keep saying how cold it was and I was uncomfortable. The therapist was obviously very new and the massage was very low quality and wonky. I asked her to stop the massage early because it was so bad. The front desk literally did nothing and said nothing even though I said I had a bad experience. I went to pay with a gift card and she told me me to have a seat as it was going to take her quite awhile to use the gift card. Literally would never ever go back.

It is a beautiful place and I have had some great massage therapists…read more But... once you get on the membership and unless you use it on a regular basis, you financially lose. They will not allow you to stop the subscription to catch up. I had some extenuating life circumstances and could not get there and so now I get to lose hundreds of dollars which may now be over a thousand for nothing. Just billed to my credit card each month. I feel sorry for the front desk staff, Ive heard them get an earful from upset customers while standing in the lobby. I'll never recommend anyone get the monthly membership, you may save a few dollars on the front end, but you definitely lose big time on the back end, if life happens.

I absolutely love this place! The ambiance is not only unique, but beautifully crafted and…read morerelaxing. I personally love the vibe, from the stunning woodwork, the candlelight, and the ocean waves is so soothing and relaxing. I have had a wonderful experience each time I have been here. Today I had Wendy and she was amazing! She helped ease my pain and I was so grateful for expertise. Thank you for a beautiful experience.