We just had a hot tub installed by Keith at Aqua Spas and we couldn't be happier. The product, his…read moreservice and the entire buying experience were outstanding. If you're looking for good quality, sold and serviced by someone who knows his stuff; Aqua Spas is the place to go.

Excellent service. Great products made in the ISA!! With great pricing! The whole experience was…read moreawesome from start to finish! Highly recommend.

Jacob is rude and constantly interrupts when talking to him instead of listening to what is being…read moresaid. Will not be back.

What a terrible mistake to go with this company. The customer service is nonexistent. Our pumps…read morestarted to leak, and then apparently the motors went out as well. Weve only had the spa for 2 years! They do not respond to our warranty claims or phone calls. Do yourself a favor and go with a reliable company that cares about their customers. Four Winds is certainly NOT the company you should go with. Anthony

Thanks for the response of helping correct the problem. I'm glad we can continue with the pool…read moreservice we had been happy with for over 30 years. we have recommended them to many others and will continue to recommend them in the future.

Gave them a second chance after years and still a nightmare, won't give them a third chance. The…read moreonly thing that is ideal is the store front when you need chemicals.

From the first time I stepped into this store the employees have been engaging and knowledgeable…read more As a first time pool owner, I'm thankful to have found a place I feel comfortable going to for their expertise.

Great service, real friendly and helpful employees. My pump went out and they had the replacement I…read moreneeded in store

They service our pool weekly, very efficient, never any problems, recently added a heater to,the…read morepool for longer season enjoyment

Very disappointed with this company. We recently purchased a home with an inground pool and hired…read morethem for a "pool school" and to close our slide for winter. The technicians were unprofessional, chewing tobacco and spitting around our pool equipment, and provided very little useful information about caring for the pool. Immediately after they closed the slide, it began leaking. I called to ask if this was normal, and they offered to send someone back out. Since the leak started right after their work, I assumed they were returning to address an issue related to the original service. Instead, I was charged another service fee plus the cost of a replacement valve. Had I been told there would be another service fee, I would have called a different company since I was already unhappy with the first visit. I understand paying for a necessary replacement part, but I was very disappointed to be charged another service call without being told beforehand. I would not recommend this company.

I had a great experience with Anderson Pools who just installed a pool cover for us…read more Their installers are very nice and answer any questions you have. I would highly recommend using Anderson Pools for your Pool needs.

We were customers of this pool company for two years, and unfortunately our experience was marked…read moreby poor communication, unexpected charges, and a lack of transparency. In 2025, we experienced multiple service visits where technicians were on the property for extended periods, including occasions when they remained in our driveway eating lunch. We were often left with questions about what work had been completed and found it difficult to get answers despite repeated attempts to contact our assigned representative. We also brought them our robotic pool cleaner for repair. After having the unit for approximately a month and receiving little communication despite multiple phone calls, we ultimately had to visit their store ourselves, retrieve the cleaner, and arrange for repairs elsewhere. The primary reason we renewed our service this year was because the owner assured us that changes had been made and that communication and customer service would improve. Unfortunately, our concerns continued almost immediately. During our pool opening, a small seating area connected to our pool was suddenly classified as a "spa." This area has no separate heating system or filtration equipment and had been serviced throughout the previous year without any additional charge. We were billed an extra $150 for opening the "spa" without prior discussion. After we raised concerns, the charge was removed, but we were informed that future service would include an additional $50 monthly fee, which we agreed to. Since May 4, we have been billed more than $1,800. This included a repair totaling more than $1,100. Our service agreement states that repairs exceeding $150 would be discussed and approved in advance. In our experience, that did not happen. We were not provided with the cost before the work was completed and only learned the total amount when we received an invoice indicating that our credit card would be charged. The replacement part alone cost approximately $865, which was far more expensive than we expected based on the conversation we had beforehand. When we requested additional information regarding the charges, we felt our concerns were treated as an inconvenience rather than a reasonable customer inquiry. Instead of receiving clear explanations, we were often left feeling that simply asking questions about significant charges was unwelcome. We were then billed approximately $400 for monthly service, including roughly $150 in chemicals, shortly after the pool had been cleaned and repaired. By that point, our confidence in the company had been significantly diminished. The recurring pattern of poor communication, unexpected charges, and lack of transparency made it difficult for us to continue the relationship. When we submitted our cancellation notice, we received a response stating, "We hope you find a pool company that fulfills your wishes." Rather than addressing the concerns we had raised over the past two years, the response reinforced our feeling that our business was no longer valued. The issue was never a single mistake or repair bill. It was the repeated lack of communication and transparency that ultimately caused us to lose confidence in the company. I rarely leave online reviews. In fact, this is only the third Google review I have ever written. However, after our experience, I felt it was important to share it with others. Based on our experience, I would strongly encourage prospective customers to ask detailed questions about communication practices, repair authorization procedures, billing policies, and how additional charges are approved before signing up for service.

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Our hot tub was leaking and called Bubble Factory, originally, he told us within 2 weeks - which…read morewas fine with me - then just 2 days later they called and offered to come by since they're in the area. Well, they came and fixed the issue so incredibly FAST it was awesome, and I highly recommend them! Thank you!!!

From design to finish project, KSSP folks are so easy and friendly. The workers onsite were polite,…read moreprofessional, neat. The crews take great pride in their work- highly talented. Top notch communication weekly.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

While the techs that come out do a good job, I have to say I'm very disappointed in Family…read moreLeisure's sales and service departments for selling such subpar parts/equipment. Current pool pump is seizing up after only 13 months and being told it's a month out of warranty also already had to have a hole patched due to poor installation. Nothing but trouble since installation 3/2025, make sure you know all warranty information before purchasing l was told it had a 2yr. but evidently not.

All they do is get your money ,they don't stand behind there service ! I had them come out on…read more 4-1-2026 because of a leak in my filter and supposed to fix it said they replaced seals but it started leaking again in 2 months and I called and they said it was lubricated on 4-1 -2026 and wanted to charge 200 more to come and fix what they should have fixed in april ,BAD SERVICE !!!!!!!!!!!!!!!!!!!!