Jacob is rude and constantly interrupts when talking to him instead of listening to what is being…read moresaid. Will not be back.

What a terrible mistake to go with this company. The customer service is nonexistent. Our pumps…read morestarted to leak, and then apparently the motors went out as well. Weve only had the spa for 2 years! They do not respond to our warranty claims or phone calls. Do yourself a favor and go with a reliable company that cares about their customers. Four Winds is certainly NOT the company you should go with. Anthony

Thanks for the response of helping correct the problem. I'm glad we can continue with the pool…read moreservice we had been happy with for over 30 years. we have recommended them to many others and will continue to recommend them in the future.

Gave them a second chance after years and still a nightmare, won't give them a third chance. The…read moreonly thing that is ideal is the store front when you need chemicals.

From the first time I stepped into this store the employees have been engaging and knowledgeable…read more As a first time pool owner, I'm thankful to have found a place I feel comfortable going to for their expertise.

Great service, real friendly and helpful employees. My pump went out and they had the replacement I…read moreneeded in store

They service our pool weekly, very efficient, never any problems, recently added a heater to,the…read morepool for longer season enjoyment

Wish I could get them to communicate or answer the phone. It's been months waiting on a quote…read more Looking for recommendations for another Pool contractor.

We were customers of this pool company for two years, and unfortunately our experience was marked…read moreby poor communication, unexpected charges, and a lack of transparency. In 2025, we experienced multiple service visits where technicians were on the property for extended periods, including occasions when they remained in our driveway eating lunch. We were often left with questions about what work had been completed and found it difficult to get answers despite repeated attempts to contact our assigned representative. We also brought them our robotic pool cleaner for repair. After having the unit for approximately a month and receiving little communication despite multiple phone calls, we ultimately had to visit their store ourselves, retrieve the cleaner, and arrange for repairs elsewhere. The primary reason we renewed our service this year was because the owner assured us that changes had been made and that communication and customer service would improve. Unfortunately, our concerns continued almost immediately. During our pool opening, a small seating area connected to our pool was suddenly classified as a "spa." This area has no separate heating system or filtration equipment and had been serviced throughout the previous year without any additional charge. We were billed an extra $150 for opening the "spa" without prior discussion. After we raised concerns, the charge was removed, but we were informed that future service would include an additional $50 monthly fee, which we agreed to. Since May 4, we have been billed more than $1,800. This included a repair totaling more than $1,100. Our service agreement states that repairs exceeding $150 would be discussed and approved in advance. In our experience, that did not happen. We were not provided with the cost before the work was completed and only learned the total amount when we received an invoice indicating that our credit card would be charged. The replacement part alone cost approximately $865, which was far more expensive than we expected based on the conversation we had beforehand. When we requested additional information regarding the charges, we felt our concerns were treated as an inconvenience rather than a reasonable customer inquiry. Instead of receiving clear explanations, we were often left feeling that simply asking questions about significant charges was unwelcome. We were then billed approximately $400 for monthly service, including roughly $150 in chemicals, shortly after the pool had been cleaned and repaired. By that point, our confidence in the company had been significantly diminished. The recurring pattern of poor communication, unexpected charges, and lack of transparency made it difficult for us to continue the relationship. When we submitted our cancellation notice, we received a response stating, "We hope you find a pool company that fulfills your wishes." Rather than addressing the concerns we had raised over the past two years, the response reinforced our feeling that our business was no longer valued. The issue was never a single mistake or repair bill. It was the repeated lack of communication and transparency that ultimately caused us to lose confidence in the company. I rarely leave online reviews. In fact, this is only the third Google review I have ever written. However, after our experience, I felt it was important to share it with others. Based on our experience, I would strongly encourage prospective customers to ask detailed questions about communication practices, repair authorization procedures, billing policies, and how additional charges are approved before signing up for service.

the owner is friendly but kind of gave wrong time frame for hot tub service. She told me one of the…read moremanagers will call for service scheduling. Well, that lady so called manager was the most UNFRIENDLY person and rude and her date did service was way different than what we were told by the owner. She did nothing to accommodate miscommunication by the owner. Do not recommend at all. Rudeness does not work for me.

I sold my hot tub to a friend and we needed a competent mover. I had offers of "my husband and son…read morecan move it on their pick up"...etc. But I knew it was a much more involved job than that and I didn't want any mishaps taking place. Enter the Bubble Factory Guys :) (found them on craigslist-didn't have any personal recommendations for them) Brothers, Jeremie and Gene Kirkland could not have pleased this picky person more. They have ALL the correct equipment and skill and allieveiated any of my reservations of having strangers move this beast out of my patio (see pics) and on to the new owner. They disconnected it, drove it across town, and set it up smoothly and without a hitch. They were respectful of my space and tended garden. They were smart, strong, clean, knowledgable, respectful, and nice :) and reasonably priced to boot. They also sell spas, and I would reccommend them to anyone looking to buy or move one. Thanks guys!

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

Where do I begin? We signed paperwork to have a pool created in our backyard when we moved to…read moreTennessee we previously have had pools for 25+ years with none of the experiences that we have currently undergone with Kevin Sparks pool company. They do present themselves as a family own company and how they wanna help, communication was a significant issue the entire time that we were building this pool their lead Logan was the best communicator, but the remaining people were not. now four years later we have tile falling off grout cracking to the point that all the tile needs to be removed and replaced. We called sparks to have them come and look at it since it's only been four years that we've had this pool completed and this should not be happening. They have a new subcontractor that does the tile work. He told us that this was not the first pool he's looked at that has the same problem. The tile was installed with the wrong product over a fiberglass pool and then the grout that was used was incorrect as well. So now Sparks has sent us a bid for the repair of this. The charges for the grout and the tile is minimal, but they want us to pay for the labor to remove and replace the tile that was never installed correctly at the time the pool was built I would never recommend this company to anyone. In fact, I have reported them to the Better Business Bureau and will flood social media with complaints. I live in Springhill and many people are building pools and there's a lot of new construction out here and it will go on all the different Facebook and Instagram pages about how not to use this company. It's very unfortunate that they can't stand behind their subcontractors that they used and admit their fault in the situation. And then expect us to come up with another $8000 to replace the tile.