Went today to buy pool sand the associate Jonathan was not knowledgeable at all when asked how much…read morepool sand to buy. We had the make and model was told to call family leisure to get how much. If you work for a pool company this should be something you should be able to help your customer with. Will not be back to this location again.

knowledge staff great and customer service! had a green pool and got it cleared up in 3 days! would…read morehighly recommend!

Alex is very thorough and guides you through the service process step by step. He made sure our…read morepool was a shiney blue and installed our pump with ease. He is also very kind and patient. Highly recommended!!

Thanks for the response of helping correct the problem. I'm glad we can continue with the pool…read moreservice we had been happy with for over 30 years. we have recommended them to many others and will continue to recommend them in the future.

Gave them a second chance after years and still a nightmare, won't give them a third chance. The…read moreonly thing that is ideal is the store front when you need chemicals.

Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

Connor answered all of my questions - presented himself professionally- and followed through on the…read moreinstallation of my new hot tub and sauna. Not being an expert in water balancing he, assisted me with everything including the installation intelligent water system. The whole team goes above and beyond! Buy with confidence from the Hot Springs Franklin Team

This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

have had a Hot Springs Spas for several years and pleased with product. But recently had an issue…read morerequiring service and it was incredibly poor. On two occasions, a date was set to come and repair but no one showed up despite me waiting all day each time. Then on two separate occasions, following this, left a message to try to set up additional dates and got no response. can't imagine how Service response could be any worse.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

The Kevin Sparks Signature Pools experience was top notch! From the day we met Lauren to design…read moreour dream pool she took the time to listen to all our suggestions and give us a future look of what we eventually want to finish later. She kept it very close to our original budget and explained everything. The process itself was kept right on schedule of what they contracted from the beginning even with tons of rain, snow, ice and freezing temps. The project manager, Logan, went above and beyond to make sure we were informed every step of the way. The communication was impeccable. We had a small add on at the end and it was done within days! We have a dream backyard experience now! I would recommend this company highly to anyone looking for a custom pool!

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Our hot tub was leaking and called Bubble Factory, originally, he told us within 2 weeks - which…read morewas fine with me - then just 2 days later they called and offered to come by since they're in the area. Well, they came and fixed the issue so incredibly FAST it was awesome, and I highly recommend them! Thank you!!!